Replies posted by Caroline Schaffner

71 Replies

N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

List of Active Problems

Hi Roberto,To clarify, you can use our Self-Service Portal to log and update events. However Problem records are not directly accessible in the Self-Service Portal. This is not currently possible in any version of assyst.There’s an idea open for this functionality to be added in the ideas area, if it’s something you would be interested in please give it an up vote : https://community.ifs.com/ideas/problem-records-in-self-service-portal-23701Regards,Caroline

8
R
Do Gooder (Customer)
18 hours ago
P
Do Gooder (Customer)
PAULA.SLOANDo Gooder (Customer)
asked in assyst General

How to allow replacement of process on open events (assyst 11.7.3)

Hello Paula,If the process has not been started, you can add, replace or remove a process from an existing Event:From the Event form -  Open the event from an event monitor of Ref search . Edit /delete the process from the Process field,https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Incident_Logging_Form#Main From the Process Designer, load the Evetn and use the pop up menu https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Changing_or_Deleting_an_Attached_Process Few 'How to' on the below page when you are within the Process Designerhttps://wiki.axiossystems.com/assyst11-7Wiki/index.php/Process_Designer_FAQ#How_do_I_Attach_a_Process_to_an_Event_that_does_not_have_one?If the process was started and you no longer want this process, you can use the Withdraw action. Note, this will close the parent event.https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Withdrawing_an_Event_with_Processes_Step_by_Stephttps://wiki.axiossystems.com/assyst11-7Wiki/index.php/State_Actions#Wit

1
C
Hero (Employee)
3 days ago
R
Do Gooder (Customer)
raza-mqDo Gooder (Customer)
asked in assyst General

Process Designer (Category Expressions)

Hello Muhammad ,The message from your screenshot shows that the expression you used is invalid."Category Expression is syntactically invalid" I am not sure which assyst version you are using, but from assyst 11.6  any of the standard legacy keywords used in expressions are no longer supported. Legacy keywords typically start with a $ sign and are followed by keywords in upper-case letters such as <code>$AFFECTED_USER_SC</code>.Note that keywords with a special function including $CURRENT_VALUE, $DEFAULT,$DYNAMIC_TASK_VALUE and $NO_VALUE continue to be valid in Extended Keyword Notation.If you are using previous version of assyst, could you explain what you are trying to achieve by applying an expression on the category? do you want to subtitue a task? What is the condition for the new value to be applied?Regards,Caroline

2
C
Hero (Employee)
6 days ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Sailpoint integrations with Assyst

Hello Mitch,Whilst we await any suggestions from the community, please feel free to reach out to your dedicated Customer Success Manager to discuss this further. Kind Regards,​​​​​​​Caroline 

1
C
Hero (Employee)
7 days ago
T
Sidekick (Customer)
TMurphyNS
asked in assyst General

Copy ETM Datamappers

HI Trevor,You could use the Export and Import optionsExport the datamapper you want to duplicate. Will create a json file Rename the existing datamapper. Import the json file, and initial datamapper will be created againIntegrations:assystETM 1.7 - UI Overview - assyst11-6Wiki (axiossystems.com)Integrations:assystETM 1.8 - UI Overview - assyst11-8Wiki (axiossystems.com)Regards,Caroline

2
S
Hero (Customer)
4 days ago
T
Sidekick (Customer)
TMurphyNS
asked in assyst General

Javadoc Domain Model

Hello Trevor,The javadocs are no longer available from the WIKi pages.You can get it from the Release folder in the assyst installation folder:$assyst Web XXX\Release folder\javadoc-domain-model.zip If you have a valid user profile to log incidents with us on our Self-Service portal [sign-up if needed] , you can also download the version available to your company from the CDNKind regards,Caroline

1
C
Hero (Employee)
8 days ago
N
Do Gooder (Employee)
Natalia FrancoisDo Gooder (Employee)
posted in assyst General

New assyst Workshop series!

Hi Mark,The recording is available after registration from the following page: Mastering advanced workflows (ifs.com) Regards,Caroline

2
C
Hero (Employee)
11 days ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

List of Active Problems

Hi All,To add on Erin’s information, I would like to confirm we are always interrested in any feedback or suggestions you may have.Please have a look at our Feedback page on the Community.You can fill a survey and see the changes we implemented  to imporve your Customer Experience.IFS Voice of the Customer Program | IFS CommunityKind Regards,Caroline

8
R
Do Gooder (Customer)
18 hours ago
U
Do Gooder (Customer)
USMAN-ADo Gooder (Customer)
asked in assyst General

Oracle Java - Open JDK

Hi Abdulrahaman,Be aware that this is changing from assyst version 11.8Installation:MSSV – assyst Server - assyst11-8Wiki (axiossystems.com)Kind Regards,Caroline

2
C
Hero (Employee)
1 month ago
E
Do Gooder (Customer)
EduardoDo Gooder (Customer)
asked in assyst ITOM

Documentation IPaaS ITOM Datamappers

Hello Edouardo,You can check the following page: https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:Installing_the_IPaaS_ITOM_Bridge#assyst_Datamapper_Script_Engine_ConfigurationIf you need more information on the IPaaS ITOM Bridge, please reach your Customer Success Manager  to discuss this further as our Professional Services should be able to provide a solution for your organization.Kind Regards,Caroline

2
C
Hero (Employee)
2 months ago
E
Do Gooder (Customer)
EduardoDo Gooder (Customer)
asked in assyst Integrations

ITOM - Channel ETM

Hello Eduardo, In addition to Steve information, you can check the following page: https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Integrations:Installing_the_IPaaS_ITOM_Bridge#assyst_Datamapper_Script_Engine_ConfigurationIf you need more information on the IPaaS ITOM Bridge, please reach your Customer Success Manager  to discuss this further as our Professional Services should be able to provide a solution for your organization.Kind Regards,Caroline

2
C
Hero (Employee)
2 months ago
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst General

IFS assyst User Creation (Error)

Hello Nuwanthika, Save as New should work, but you might not be able to edit the Job Title to the new one.Any further issue please contact our support team as this has been reported as a known issue.Kind Regards,Caroline 

3
C
Hero (Employee)
2 months ago
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst General

IFS assyst User Creation (Error)

Hello Nuwanthika,Have you try to :  - open an existing assyst user and use ‘SAVE AS NEW’. Then update the job title as “Not Used”?   - recreate a new Job title?   - restart the application server?  - Clear your browser cache?In any case , it would be best to log an incident with our support team so they can investigate this further for you:     via our Self-Sevice portal https://support.axiossystems.com/assystnet                       or     via email to axios.support@ifs.comPlease provide the following information:      Confirm the assyst version you are using.      Is it on your Prod or Test environmnet.      How did you create the ‘Job Title’?      Is it an upgraded environment or a new implementation with a new database?      Reproduce and provide the server.log with the date/time of the issue ($.WEBSERVER\standalone\log)Kind Regards,Caroline 

3
C
Hero (Employee)
2 months ago
A
Do Gooder (Customer)
alessio.romanDo Gooder (Customer)
posted in assyst General

Unauthenticated Access to IFS Assyst Knowledge Base - Idea

Hello Alessio,Our Knowledge base is integrated into the Community platform we use. Registration is required as the information under Knowledge and Ideas is limited to Customers and Partners only.You can find our main assyst documentation on the assystWiki, without the need to register: assyst11-7Wiki (axiossystems.com).Thank you for your feedback. We might consider the possibility of extending certain information to non-registered users, but this will need to undergo a thorough review at a later time. Kind Regards,Caroline

1
C
Hero (Employee)
3 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Add values to multi-select Field

Hello Manish, To specify in the data Mapper a multi-select custom field as the target, select either Custom Multi-Select for standard multi-select lookups or Custom Multi-Select System Lookup for custom multi-select lookups which draw data from system tables (see supported custom field types in the assyst Customizer).For Custom lookups, you should write an expression which returns a list of custom lookup shortcodes.([ "VALUE1", "VALUE3", "VALUE4" ])See our wiki documentation : https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Integrations:assystETM_1.6_-_Data_Mapping#Custom_Fieldshttps://wiki.axiossystems.com/assyst11-6Wiki/index.php/Integrations:assystETM_1.6_-_Data_Mapping#Multi-Select_Custom_FieldsKind Regards,Caroline

1
C
Hero (Employee)
7 months ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Service Request Bundle

Hello Mitch,Whilst we await any input from the community, please feel free to reach out to your dedicated Customer Success Manager to discuss this further. Kind Regards,Caroline

1
C
Hero (Employee)
7 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Contact User - User Flags

Hello Jean-David,As mentioned by Menno,  it is not currently possible to create an Event Monitor based on values filled in on User Flag 1 and User Flag 2 from the contact user form.You can log this as a suggestion in the ideas area below and this will allow the customer community to see the suggestion and comment/vote on it.          https://community.ifs.com/ideasBefore saving your idea, enter "assyst" in both the Product Area and Tags fields, to ensure that your idea is registered under the IFS assyst category. Kind Regards,Caroline 

6
M
Hero (Employee)
7 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Contact User - User Flags

Hello Jean-David,When you are talking about User Flags, do you mean an alert set against an Contact user?If yes, you can use in the Event query the 'Alert Status' as a search criteriahttps://wiki.axiossystems.com/assyst11-2Wiki/index.php/Event_Search_Form_-_State_Tab You can also add to the column profile the 'Alert Status Monitor Column'https://wiki.axiossystems.com/assyst11-2Wiki/index.php/Alert_Status_Monitor_ColumnLet me know if this answer your question.Kind Regards,Caroline 

6
M
Hero (Employee)
7 months ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst General

Filtering Service Categories

Hello Steve,Whilst we await any suggestions from the community for the css, please feel free to log an enhancement request in our ideas area - https://community.ifs.com/ideasThis will allow the customer community to see your suggestion and comment/vote on it.Before saving your idea, enter "assyst" in both the Product Area and Tags fields, to ensure that your idea is registered under the IFS assyst categoryKind Regards,Caroline

1
C
Hero (Employee)
8 months ago
R
Do Gooder (Customer)
R-CHRISDo Gooder (Customer)
asked in assyst General

assyst/Microsoft Power Automate

Hello Chris,Whilst we await any suggestions from the community, please feel free to reach out to your dedicated Customer Success Manager to discuss this further.Kind Regards,Caroline

2
jyork
Sidekick (Customer)
7 months ago
T
Sidekick (Customer)
TMurphyNS
asked in assyst General

assyst ETM - Record to Update using Custom Field

Hello Trevor,You can log your suggestion in the ideas area :  https://community.ifs.com/ideasBefore saving your idea, enter "assyst" in both the Product Area and Tags fields, to ensure that your idea is registered under the IFS assyst category.Kind Regard,Caroline

5
D
Do Gooder (Employee)
9 months ago
B
Do Gooder (Customer)
bhavuk.chhabraDo Gooder (Customer)
asked in assyst General

Change Record not Clsing after Knowledge Procedure Workflow not working

Hello Bhavuk, The functionality to close a parent event automatically after the process is finished does not exist out of the box.In order to achieve this, you will need to set up separately an automation such as the Action Processor rule.If you require help with this please log an incident with our support team and we can help arrange Professional Services time to help you achieve the above.    via our Self-Sevice portal https://support.axiossystems.com/assystnet    or     via email to axios.support@ifs.comKind Regards,Caroline

1
C
Hero (Employee)
9 months ago
M
Do Gooder (Customer)
mancelticDo Gooder (Customer)
asked in assyst General

Incident SLA Improvements

Could you log an incident with our support team in the normal manner so they can investigate this further for you.    via our Self-Sevice portal https://support.axiossystems.com/assystnet    or     via email to axios.support@ifs.comPlease confirm:    - how the SLA is applied: from the infrastructure, or an expression or else?    - which environment (test /Prod) this is for.    - if you could provide an example with screenshots of the evnets and the SLA configuration    - how do you change the Priority? manually, via Rest ..etc ?Kind Regards,Caroline

2
M
Do Gooder (Customer)
9 months ago
P
Do Gooder (Customer)
PerkinsJDo Gooder (Customer)
asked in assyst General

Save as New Question in Assyst Web

Hello Jeremy,Could you log an incident with our support team in the normal manner so they can investigate this further for you?           via our Self-Sevice portal https://support.axiossystems.com/assystnet           or           via email to axios.support@ifs.comKind Regards,Caroline

1
C
Hero (Employee)
9 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Approve/Reject decision Task

Hello Manish,Could you log an incident with our support team in the normal manner so they can investigate this further for you?           via our Self-Sevice portal https://support.axiossystems.com/assystnet           or           via email to axios.support@ifs.comPlease provide the configuration of the channel or rest query you have tried.Also the full karaf log file with the date and time of the error.Kind Regards,Caroline

2
M
Do Gooder (Customer)
9 months ago

Badges

Show all badges
Terms & ConditionsCookie settings