IFS Solutions

Q&A Discussion of IFS Solutions for our IFS Employees, Partners and Customers

27498 Topics

Bob Corrigan
Hero (Former Employee)
Bob CorriganHero (Former Employee)
posted in Upgrades & Updates

How to find information for upgrading IFS.

Use this document to find information about upgrades for IFS Applications.

1
D
Hero (Customer)
4 years ago
S
Do Gooder
SamikshaRajputDo Gooder
asked in Insights (Business Reporter and Analysis Models, EOI)

IFS Version 10 Training Calendar

Dear IFS academy members, Is it possible to get Training calendars for V10 in below countries. Netherlands, France etc. Asia Region - India ,Thailand, Srilanka, . Thanks Samiksha Rajput

1
Yogi
Do Gooder (Employee)
4 years ago
Yashod Gamage
Do Gooder (Employee)
Yashod GamageDo Gooder (Employee)
asked in Buying (Procurement, Demand Planner, ASC, SRM)

Changing the supplier Delivery address when a purchase order change order exists

In simple terms, we create a Purchasre Order Change Order (POCO) when we need to make a change to a particular Purchase Order that we are working with. The standard behaviour, even in apps 10 is that when a POCO exists, the user is always asked to make changes via change orders. If you try to make a change on the PO, then the system will give an error, notifying you that no changes are allowed when a POCO is connected, which is a valid error. A customer who is in apps 8, is concerened about this error and they are of the view that this error should not pop-up and the user should be allowed to change the Delivery address under the misc info tab in the supplier window, even if a POCO exists. This is not possible with the standard functionality. However, I found the bug 120640 which addresses this error which comes up when we try to change the delivery address on the PO when a POCO exists. But, it doesn’t seem to make any sense of resolving the issue. It says, this error occurs only when

1
Piyal Perera
Hero (Employee)
4 years ago
Chandima Athukorala
Hero (Employee)
Chandima AthukoralaHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Incorrect surveys get synced to mobile(FSM)

We currently have an issue where incorrect surveys get synced to mobile. In brief, We have set our sync rules to exclude survey type = Call Center that in inactive. But it is not happening as intended. Inactive surveys are also getting synced. Could you please give a heads up where else I should check if this is properly configured?

1
Dhanushki Pahathkumbure
Hero (Employee)
4 years ago
A
Hero (Partner)
AddRangaFHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to load more rows in PSO Log-tool?

In PSO, Log-tool is restricted to load around 200000 rows, how to load more rows?

1
V
Hero (Partner)
4 years ago
V
Hero (Partner)
VinuPHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

TAS cloud resource configuration changed after the initialization.

When I change the sync all objects, sync all parts, Sync WO History for All Objects in the TAS portal for a apps 9 environment, the changes are not affected in the mobile even after an initialization. E.g. If I tick the sync all Objects in the TAS cloud resource configuration, even after a mobile client initialization, I can only see the objects that are connected to my mobile user.

1
Subash Perera
Hero (Employee)
4 years ago
Dhanushki Pahathkumbure
Hero (Employee)
Dhanushki PahathkumbureHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Issue in tech portal task request screen

When log into the TechPortal and go to Task/Request screen and click on the magnifier on top right corner of the screen, technician will be able to see all Tasks and Requests. It is expected that technician should only see his assigned Tasks or Requests, not all. This seems a big security issue.

1
Kalpani Dissanayake
Superhero (Employee)
4 years ago
D
Do Gooder (Former Employee)
Dilan BandaraDo Gooder (Former Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Issue in Bin functionality

We have issues with data provided by Bin. All technicians are unable to rely on the city provided on the order they are given. When receiving an order FSM does a look-up on Bing Maps which returns an incorrect city for the postal code. Can you please let us know if this is a known bug? If so, if there are any workarounds we can perform?

1
Dhanushki Pahathkumbure
Hero (Employee)
4 years ago
Dhanushki Pahathkumbure
Hero (Employee)
Dhanushki PahathkumbureHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Restrict screens in different in different sites

We have different sites in different locations so that we need to restrict to show some screens to different users based on their locations. Can anyone please help on this regard?

1
Chandima Athukorala
Hero (Employee)
4 years ago
D
Do Gooder (Former Employee)
Dilan BandaraDo Gooder (Former Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

iOS translation issue

It seems language translation does not work properly in IOS Mobile apps on FSM 5.7? It works fine in Android mobile but Not in IOS, is there any limitation for IOS message translation ?

1
Chandima Athukorala
Hero (Employee)
4 years ago
Sachin Vithanage
Hero (Employee)
Sachin VithanageHero (Employee)
asked in Finance (Financials)

Functional Change in PO matching

From Apps 9 onwards , outstanding Purchase orders will not auto populate in the Post from Purchase Order/ Manual supplier invoice window, when we have not entered a ‘PO Ref’ . What is the reason behind this functional change?

1
Buddhika Nanayakkara
Hero
4 years ago
V
Hero (Partner)
VinuPHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Increase the Touch Apps Server Sync Service Time out

How to increase the Touch Apps Server Sync Service Time out from IFS Application in Apps 9.

1
Dharshika Amaradasa
Hero (Employee)
4 years ago
Y
Superhero (Employee)
Yasanthi GunawardenaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Why we are unable to update WO Inspection Notes field?

In APP9 version unable to update work order Inspection Notes field.

1
Thilini Kumarasinghe
Superhero (Employee)
4 years ago
Nethmini Kosvinna
Superhero (Employee)
Nethmini KosvinnaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Please explain the usage of system parameter SHOW_HANDOVER_WO.

System parameter SHOW_HANDOVER_WO is used in Call center configuration. What is the usage of this parameter ?

1
Thilini Kumarasinghe
Superhero (Employee)
4 years ago
Amila Samarasinghe
Superhero (Partner)
Amila SamarasingheSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)

All connected objects are not visible in "Create new Document revision" & "Release"

We have objects more than 200 connected to one document revision, but all of them seems not picking into New revision/Release wizard

1
Mathias Dahl
Superhero (Employee)
4 years ago
Thilini Kumarasinghe
Superhero (Employee)
Thilini KumarasingheSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Calendar Plan Lines does not work properly according to the specified year

Expectation is to generate calendar plan until maintenance plan horizon. But for some cases it gets stopped

1
Mithila Rathnayake
Hero (Employee)
4 years ago
Nethmini Kosvinna
Superhero (Employee)
Nethmini KosvinnaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

No view of Active or Historical Work Orders in Customer 360 View

When Customer 360 View is open, Equipment Objects can be seen that are associated with the customer but no Work Order information can be seen, either Active or Historical

1
Mithila Rathnayake
Hero (Employee)
4 years ago
Kalhari Dissanayake
Hero (Customer)
Kalhari DissanayakeHero (Customer)
asked in Finance (Financials)

Supplier Invoices Due date

Supplier invoices in which the due date is backdated (due date is set to a date prior to the voucher date) are not included in the Supplier Ledger Open Items report ordered for the due date, however included in the report order for the voucher date. Please explain the reason behind that.

1
N
Hero (Employee)
4 years ago
Kalhari Dissanayake
Hero (Customer)
Kalhari DissanayakeHero (Customer)
asked in Finance (Financials)

Posting proposal authorizer summary

Posting proposal authorizer summary contains two lines for the same authorizer when authorizer routing rules/assigning rules are involved. Is there any specific reason?

1
N
Hero (Employee)
4 years ago
Dhanushki Pahathkumbure
Hero (Employee)
Dhanushki PahathkumbureHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Additional resource function in FSM tasks dispatch

When having an additional resource for a task (task screen > resource tab) how does that alerts the technician he has been added as an additional resource not a main responsible ? Since as it seems currently the task gets displayed to their devices in the to do list and not able to distinguish among main jobs and additional jobs? Also is there a way we could freeze the job for the additional resource until authorized to work on it?.

1
Dhanushki Pahathkumbure
Hero (Employee)
4 years ago
Tharindu Rasnakawewa
Hero (Former Employee)
Tharindu RasnakawewaHero (Former Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Search functionality - FSM

When performing investigations, database performance is very slow when searching for a data. Is there indexing functionality incurred in FSM ?

1
Jon Reid
Hero (Employee)
4 years ago
InfJozefK
Sidekick (Partner)
InfJozefKSidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena / authorization

End-Customer needs secure access for +300 end-users. They are using hired equipment by OEMs where they can't install VPNs nor register them into Azures or similar Active directory structures. Simpe user name/password to access into Aurena is not enough. They should use also second authorization through tokens or similar technology which ensure personal access into Production environment of IFS Apps. Equipments are running on different OS like Android and iOS. Therefore they should use Aurena client for limited functions like Time reporting, Absence registration and Travel Requests/Expenses. I would get some "white papers" how to setup two stage authorization. The aim is to prevent second installation for "reporting" environment with replication into PRODuction env.

1
Sampath Sitinamaluwa
Hero (Employee)
4 years ago
Mark.Feldpausch
Sidekick (Customer)
Mark.FeldpauschSidekick (Customer)
asked in Finance (Financials)

Credit Card Interface Specs

Des anyone have the specs on the credit card interface? I need to respond to a survey about PCI compliance.

1
M
Do Gooder (Customer)
4 years ago
Mark.Feldpausch
Sidekick (Customer)
Mark.FeldpauschSidekick (Customer)
posted in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Is there any customer out there that has this working in v10 - that are able to produce operational reports (like POs and such) inside of IFS?

Is there any customer out there that has this working in v10 - that are able to produce operational reports (like POs and such) inside of IFS? Also, I think the attachment is from version 9 - it refers to Simple LDAP which is not supported in v10. Is there a version of this document updated for v10?

1
Mark.Feldpausch
Sidekick (Customer)
4 years ago
J
Hero (Employee)
Jagath DharmakeethiHero (Employee)
asked in Products (Manufacturing, Products, Engineering)

APB behavior when Multiple Shop Orders connected with a Project

If a Project is connected to multiple Shop Orders and one of the shop orders is connected to a Department (from an operation/work center), it is populating all the Shop Orders when loading Advanced Planning Board with the Department. This seems to be the current application behavior. Does it go in line with the real-world production scheduling?

1
Saman K
Hero (Employee)
4 years ago

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