Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,738 Topics
  • 5,890 Replies

1738 Topics

S
Sidekick (Partner)
Siva.PrasadSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS 10 Touch Apps Local Admin Login Error

Hi I am trying to login to IFS 10 Touch Apps as Local Admin getting the below error:   

4
Rukmal Fernando
Hero (Employee)
10 months ago
S
Sidekick (Partner)
Siva.PrasadSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Application ServiceEngApp is not enabled

Hi,I have installed the Touch apps server for IFS Apps 10then downloaded the IFS MWO Service 10 app from Windows store.While logging in i am getting this below error: 

2
N
Do Gooder (Partner)
8 months ago
KaneDK
Sidekick (Customer)
KaneDKSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

PM Action jobs with Service Contract Apps9

We’ve are running into the issue that a Service Contract cannot be added to a Work Order generated from a Separate PM Action Job. When we try to save the Work Order, we get this error:The PM Action Job is included in the contract the customer have with us. I’ve tried to generate a PM Action job from the Service Contract, but that cannot be done either. When I add it on the Service Contract (under PM Settings), I get this error:The equipment that I’ve picked is included on the contract.  Where are we going wrong?  Thank you in advance,Michael 

4
KaneDK
Sidekick (Customer)
1 year ago
L
Sidekick (Customer)
lisa.gilesABSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO - Can we add colour to data fields

A request has come in from one of our users, asking if it is possible to add conditional formatting on the MWO Service App ‘My Work’ screen. We have ‘Critical’ and ‘Non Critical’ work sent to our engineers and they are wanting Critical Work to be highlighted so they can see it clearly. Thanks, 

4
James Ashmore
Hero (Employee)
3 months ago
G
Sidekick (Customer)
gianni.nevesSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS Cloud 22R2 - MWO remove buttons

Hi,I need to configure the MWO application and remove many buttons. It seems too complex for our field guys. Does anybody knows if is it possible? Thanks, Gianni Neves

2
A
Superhero (Employee)
11 months ago
G
Do Gooder (Partner)
GeorgeArmstrongDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO - My stock not showing all parts

Hi, I have created a refill putaway zone remote warehouse which I have attached to my user. I have then created my remote warehouse assortment which creates my Purchase Req. When I convert this to a PO I see that it has a destination warehouse which matches my users remote warehouse. Why do I then have the following problems:I see all PO’s in that site, it is not specific to my users remote warehouse Only certain parts appear in my stock when receiving it in. I can see I have multiple parts in stock in IFS but not in MWO.Thanks,George.

6
skullk
Hero (Employee)
1 month ago
M
Sidekick (Employee)
Marcin SzczurekSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

F1 timeout values

Could you describe me values for F1 parameter APP8 version security timeout-1025 What is the default timeout for these all valeus?

2
M
Sidekick (Employee)
2 years ago
S
Do Gooder (Partner)
stasvbDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWO modification

We need to add several OEE functions to the mWO (get journal records, add new journal entry).As we understood we need to add mobile entity in the mWO code. We got an advice to use DevScaffold project for this purpose.Our question is – do we need to have WO full source code of existing entities in order to add our one or we can build our entity as a separate DLL and deploy it along with existing cloud resource dll (mWorkOrder_4_8_1_0.dll)?

1
Subash Perera
Hero (Employee)
3 years ago
C
Do Gooder (Customer)
chfmartinezdDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Equipment object out of operation and PM still active

When changing an equipment object to Out of Operation, is there any way to automate obsoleting the PM’s actions associated with the object?  Or to at least be warned that PM Actions are still active?

1
G
Sidekick (Employee)
3 years ago
anjana.pat
Sidekick (Customer)
anjana.patSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native App - Date Format

I am aware Browser language/locale controls how Aurena client displays Date Formats on the browser. However, how do we change the date format on Aurena Native Apps such as Service Engineer App?Currently we have only installed MS Edge and language preferences are set on Edge setting to pick English (UK). This works fine on Aurena client (IFS Cloud 22.2). However, Service Engineer app running on the same laptop is showing the date  in US format.  Device Region format is set-to English (UK) as well. How do we change the date formats for Aurena Native Apps? Window and other platforms? 

7
anjana.pat
Sidekick (Customer)
1 year ago
LenaicDAVID
Hero (Employee)
LenaicDAVIDHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Work Assignment Time Report calculation

Hi,Using MWO with IFS Cloud 22R1, I noticed that the “Actual Worked Hours” are calculated using “Assignment Finish” date and time.Is it the expected behavior ?It make more sense to me that it would be calculated with “Work Finish” date and time.Kind regards,Lénaïc

1
Thommy
Hero (Employee)
1 year ago
B
Do Gooder (Customer)
BGunnDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Calendars used on PM Actions

When scheduIing PMs, there are differing scenarios with respect to whether the PM task is required on weekdays / weekends / bank hols etc. I can apply a calendar to the PM and to the Work Task Template. I understand that if I do not enter a calendar on the PM, it will be inherited from the WTT. On the WTT, valid for Sites tab, you can enter a calendar, however the Maint Org also has a calendar applied to it. Is there a hierarchy which determines which affects the maintenance plan if the two calendars differ ? I can’t find anything in the help that relates to this.

1
J
Sidekick (Employee)
1 year ago
H
Sidekick (Customer)
hmccabeSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO - Receiving from internal order transit

We use inter-site purchase orders/customer orders to order inventory for our tech’s who use the MWO. All inter-site parts are moved to Inventory Part in Internal Order Transit and must be received from there. Do parts that are in the Internal Order Transit appear in the mobile app to be received? And if so, do the users just receive them as usual or is there an option to receive from Internal Order Transit? thank you

1
skullk
Hero (Employee)
2 years ago
D
Sidekick (Customer)
dmooreSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Customers Details on Work Record Sheet

Good Morning,Can anyone advise how the name appearing on the CONTACT field can be updated. This field automatically populates when the Work Order is saved during the prepare stage. The contact name also appears on the Work Record Sheet Signature . Many thanks for your help 

3
D
Sidekick (Customer)
1 year ago
T
Sidekick
TatKhandMSidekick
asked in Service (Touch Apps, MWO, MRO)

PSO Administrator permission has been disabled?

PSO Administrator permission has been disabled?Default Administrator account for which permission has been disabled by mistake. So how to retrieve it back.Because of disable we are not able to access all the function. 

1
A
Superhero (Employee)
3 years ago
Yasir Rao
Do Gooder (Customer)
Yasir RaoDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

WO nor generated Automatically when the new year start

my weekly calendar-based PM action work orders were not generated automatically during the 1st week of 2022.But last year's system will work perfectly. Please help us what is the reason I changed also settings of extended plan

1
Kasun Manuranga
Superhero (Employee)
2 years ago
B
Superhero (Employee)
Bertrand DoussetSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

ArcGis map fails

Hi,I’ve just followed up an old guideline to implement our ArcGis integration available on our Race databases. In the layer customer that has one IFSID 99, I have an error when selecting the GIS object on the map. “Mandatory field “IFSID” is missing in layer “Customer”. You cannot connect objects in this layer”. Any idea what it means ?  

1
ibalfe
Do Gooder (Customer)
3 years ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Issue in MWO_Field_Service Permission Set

Hello,I suddenly see this behavior in one of our environments that when I add the MWO_FIELD_SERVICE permission set, the ServiceEngApp projection displays that it does not have any pages associated to it. Due to this, in mobile I’m unable to view any screen. This was working fine previously and I can see this option in other environments.Has anyone faced this issue before and resolved? Please let me know.Kind RegardsPriyanka Cecilia

4
P
Hero (Partner)
8 months ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions: ObjVersion attribute has no value

Hi Community,A MWO app user cancelled a "Work Order" and received the below failed transactions. The affected user is wondering why the failed transaction when a Work Order is cancelled? and the meaning of the failed transactions? because the failed transactions does not really explain much.  Failed Transaction;ObjVersion attribute has no valueMany thanks for your contribution. Mesh  

3
kathlk
Hero (Employee)
1 year ago
Atheeq Maharoof
Superhero (Employee)
Atheeq MaharoofSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Storage of context values in Mobile Work Order.

Hi All,When we create a context filtered by USER_ID (For an example, in the newly created context we change the label value from "Site" to "TSite"). Following are some of the questions regarding this scenario.How will the changed context value("TSite") will be sent to the mobile device? Will it be stored in any table in the mobile device or is there any other mechanism? How can I confirm whether the changed context value has been transferred to the mobile device without viewing the UI? Is there any specific permission that should be granted to mobile user to get the newly created context value ?Best Regards,Atheeq Mahroof

1
Dar
Hero (Employee)
3 years ago
athobie
Sidekick (Partner)
athobieSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Display Task of a team in mobility

Hi, In FSM6, is it possible with the standard to display all tasks for a team (the team(s) of the technician) ?if no, what is the easiest customization that we could do for :to display all tasks not dispatched for a team ? to allow a technician to auto-assign task ? option : to see all tasks not dispatched in a map (on mobility) : is it possible ?  Thanks and Regards

3
Lee Pinchbeck
Ultimate Hero
3 years ago
Jeewan
Do Gooder (Partner)
JeewanDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service App 10 - Navigation Command Button

Hi,I created a command button in Object Screen of  MWO Service App 10 (IFS APP 10 UPD 8)When I click the the button on the app, it opens the link on the browser and it doesn't have the full path either.My question is why it is not opening the page inside the app as I have created a NavigationLInk item type button?  Is it the expected behavior? Thank you ,/Jeewan

2
Jeewan
Do Gooder (Partner)
3 years ago
H
Do Gooder (Partner)
HubertZDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWO attachment icons difference between devices

Hi,I have a question regarding attachments panel in mWO. Maybe someone had the same issue and knows the solution.I can see 3 icons in Documents section in mWO attachments. You can see gallery, documents and camera. My colleague can see only 2 icons. We are logged in as the same ifsapp user. We tried also on another user (called mobile1) but there is the same issue. On my iPad there are 3 icons, on his only 2. Also on my colleague’s Android phone there are only 2 icons, so it seems like it’s not device dependent.We checked steps mention in thread MWO Attachment icon not visible | IFS Communitybut in db viewer there are grants.Clearing cache in mWO doesn’t change anything. What can be the reason, why one person cannot see document icon? From application point of view, we are logged in as the same user.. Best regards,Hubert

4
James Ashmore
Hero (Employee)
1 year ago
Aro
Sidekick (Employee)
AroSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

E-signature in the MWO

Hi FolksHow to handle RFI requirement according to qualified electronic signature in MWO >> "Digital signature of documentation directly from the mobile device at the customer's site. We require options to integrate to an internal authorization component with signing of documents/orders directly in the application".Can we support this in some way in the MWO? Any experiences?

0
Aro
Sidekick (Employee)
2 years ago
T
Do Gooder (Customer)
TDCMANIRULDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Is it ok to install appdynamics on DSE servers

We are going to setup some monitoring dashboard in app dynamics for DSE servers. Is it ok to install appdynamics on DSE servers.

2
T
Do Gooder (Customer)
3 years ago

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