Service (Touch Apps, MWO, MRO)

1715 Topics

SanjayaDo Gooder (Partner)

How to request "Register the Mobile App" from "mobile app development team" - NotifyMe

Hi,The documentation on NotifyMe App, describes a step to “Register the Mobile App”.Is there a document explaining the process? [IFS Cloud - 23R1 UPD 6] My Status:I have created the Azure Notification Hub. And the notifications are received to the Notification Hub.Which means the Notifications are sent from IFS Cloud successfully to the notification hub. i.e. Application parameters in IFS Cloud are correctly defined. The Notification Hub metrics shows that the requests have failed. Understandably this is due to not setting up the Google and Apple settings which requires keys from the development team.Thank you,Sanjaya

3 hours ago

jhebert85Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Transport Task Synchronization

I’ve read similar topics but the answers are not helping in my scenario. Currently, when a transport task is executed, mobile users must either do a full initialization or need to manually sync ‘inventorypart’ and ‘inventorypartinstock’ in order for the recipient to get an in-transit record to receive the part. What is the most efficient way (and causes the least performance reduction) to make these entities sync after the transport task has been executed? Is there a custom event that needs to take place, do I edit the entity to sync ‘on changes’, etc..? Thank you for your assistance.

4 hours ago

RaviprasadpremDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Remote warehouse to remote warehouse using transport task via MWO

When we move a part Via MWO using Transport task from one Remote warehouse to another remote warehouse, ever time receiver Remote warehouse User through his mobile has to initialize, then it will show in move stock screen, its not working when we Sync, is there any setup we missed, can any one know to avoid initialization process.

4 hours ago

CBICRUSUDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS10-Internal Customer on Work Order/Work task

Hello, The Work Task Cost Code Rules indicate that Internal Customer can be used as a criteria.Where on the Work Order or Work Task can I enter an Internal Customer? Thanks,Cora

5 hours ago

CBICRUSUDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Revoke Approval of Work Order Invoice Preview

Good afternoon, We are trying to cancel a Customer Order in Planned status originated from an Work Order, so we used Revoke Approval of the Invoice Preview.The background job goes into error, asking for a Cancellation Code. Where can I enter the Cancellation Code? Thanks,Cora

7 hours ago

sayuruDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to install new SSL Certificate on IFS Touch APPs

Can anyone Guide me how to import new SSL Certificate on IFS TOUCHAPPS.

7 hours ago

paguinSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

CRM Companion - Touchapps - IFS10

Hello,Can some one suggest the way to configure CRM Companion in Touchapps.Getting error when trying to enable (the same is attached). Please adviseregardsPankaj

8 hours ago

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Column Chooser Option for Custom Fields

I am trying to put custom fields visible through Column Chooser option. As i move the Custom objects from hidden Objects to Visible objects, It is not becoming visible and disappearing from visible to Non visible fields. Can anyone help here?

17 hours ago

jolnseSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Posting control T1&T2 MSC2 and C55 issue

When the MSC2 and C55 posting control is tested i do not get the expected result.The C55 in my understanding should use the Resource - Maintenance information - DepartmentThe MSC2 in my understanding should use the Employee Maintenance information ie the HCM module Employee Assignment - position. The current behavior for C55 and MSC2 seems to be 100% the same. The Resource - Maintenance information - department field is used as field for the posting control.Please verify and explain why two different posting controls has been created and how to use the HCM Organisation position in the T1 and T2 setup. The most common setup is to use HR cost center in the T2 rule, as the home cost center will get the credit posting in a best practice setup.

23 hours ago

Tharaka_DilanthaDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Error in IFS account Manager app 9

I’m getting following error in Error in IFS account Manager app 9 (Mobile app)

1 day ago

AndrianneDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Link between work order to several WBS project

Is these anyone to create a link between work order to several WBS project ?or link between work order task to several WBS project ?

1 day ago

chayma.lajnefDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

I can't find my functional objects in the MWO Application

HelloHow can I display the functional/serial objects in the MWO application? Is there a specific setting for this

1 day ago

mazmaryDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

ORA-20105: Actual Start is later than todays date for work order 160808.

We are regularly getting this error - but I am struggling to find any dates out of sync. I have seen the previous conversation that indicates this was resolved. We are on Apps10 UPD21.Trying to tackle the failed transactions, but some are proving tricky. Any help would be great. Thanks

2 days ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

numeric or value error: character string buffer too small

Hi All.Does anyone know if there is a fix for this case?In APPS10 UPD17, using mobile Aurena apps MWO Maintenance, I’m getting this error as the user sign in eform.All of the other answers sync but the SIGNATURE no.My event is based on the SIGNATURE answer.This happens for a couple of users. I think maybe is the size of the signature that They do. ORA-20105: FndEventAction.EVENT_ACTION_ERROR: The Event Action "Execute Online SQL" on "C_MOBILE_NAO_CONFORM" has failed. Please contact your System Administrator to manage the Event Actions. ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at "IFSPET.ERROR_SYS", line 140ORA-06512: at "IFSPET.ERROR_SYS", line 341ORA-06512: at "IFSPET.FND_EVENT_ACTION_API", line 2195ORA-06512: at "IFSPET.FND_EVENT_ACTION_API", line 2201ORA-06512: at "IFSPET.EVENT_SYS", line 200ORA-06512: at "IFSPET.EVENT_SYS", line 200ORA-06512: at "IFSPET.C_MOBILE_NAO_CONFORM_EVU", line 28ORA-04088: error during execution of trigger 'IFSP

2 days ago

fengSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Can I stay logged in to IFS Notify Me?

Hi, "IFS Notify Me" requires frequent re-login prompts (typically every 2-3 hours). Is it possible to stay logged in to IFS Notify Me by adjusting certain parameters? Thanks! Best regards,Feng

2 days ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Maintenance Surveys (eForm) set up documentation help

We are utilizing IFS 10 and moving into Aurena. I am looking for the documentation about Maintenance Surveys to document how to set them up and their capabilities. I am also wondering if a survey can be attached to work task steps or task templates I did not see that as part of the workflow configuration yet. How do you allow a tech to save where they are if you are not utilizing MWO? Finally, can surveys be linked or utilize the measurements in IFS?

2 days ago

Vernon AndersonSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

In-Vehicle Driver Facing Cameras

I have been asked a question from a client and this may be for all you Fleet Management and HCM gurus! The customer wondered if we have the capabilities of getting GPS tracking functions and whether we have the facility or record drivers in the operation of their trucks.I know mWO has GPS functionality but has anyone ever encountered these requests outside of the use of mWO? There are devices that do both and can be integrated with other systems. Any input would be appreciated! Thanks!

2 days ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Disable Prorating of Service Contract Invoicing

I have an example where I have a service contract with two service lines of type invoice plan. My Periodic invoicing is prior invoicing for the year. I.E. 7/1/2022 - 6/30/2023. My service line 1 has a valid from date from of 7/8/2022My Service Line 2 has a valid date from date of 7/15/2022 When I invoice these 2 lines for the first year IFS will prorate the invoice lines because they were not valid for the entire invoicing period. The IFS customer does not want these prorated and billed at full amount and the end date to be adjusted for a 1 year term based on the valid from date. So line 1 should generate for 7/8/2022 - 7/7/2023 and line 2 should generate for 7/15/2022 - 7/14/2023. Any ideas? I don’t think IFS will do this natively, wondering if anyone has some ideas?

2 days ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile - Still executing... Database Process is waiting for MWS.

Hi All.I’m facing this situation where it takes a long time to sync a single task to mobile user, about 30 40 minutes. The user need to initialize the app to receive the task. Using Apps10 UPD17, MWO Maintenance app Aurena. Sync Task [10565723] of User [FRSA] Device [27559] - Still executing... Database Process is waiting for MWS. Any ideia what might it be?

2 days ago

CurJulieNDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Where to answer eform

Where is it possible to answer the eform? Would the output be in Survey Answers?

3 days ago

CurJulieNDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Maintenance survey answer output

How do you set up the maintenance survey answer output to construct a certificate?And how do you print this certificate?

3 days ago

RusiiiruSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to login to TAS as ifsapp when SSO Enabled

Hi Community, Is there any way to login to TAS Portal as ifsapp when SSO Enabled?

4 days ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Failed Transaction: Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish.

Hi Community,Why will MMO triggered this kind pf failed Transactions even though the start work is not later than finish work as shown in the screenshot below? Thanks for your input. Mesh

6 days ago

BGunnDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Templates to create Service Requests in Cloud

In Apps 10, we are able to create new Service Requests from a Template. Cloud 23R2 doesn’t have this functionality. Is it in the pipeline for a future release or is there another way to achieve the same, thanks

6 days ago

ArcChiedMDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Service Report

Hi all, Has anyone got any documentation of using Crystal Report to amend / customise the Service Report from MWO once a Work Assignment has been complete. I know that the document can be configured. I would just like some additional documentation as proof of concept. Thanks, Chiedza

7 days ago

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Service (Touch Apps, MWO, MRO)

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