Replies posted by AveTonitM

39 Replies

bpamlinDo Gooder (Customer)

What is the purpose of Data root in IFS Cloud Lobby data source designer?

I’ve defined projection ‘ShopOrderHandling’ as the projection and ‘ShopOrds’ as the data root. ShopOrderHandling projection has a data element called ‘Objstate’ in the API documentation, but still I cannot select the element from Lobby DataSource column chooser.Does the Lobby datasource designer use some limited datamodel compared to the API datamodel?

7 days ago

BawTrishMSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Lobby Element - Power BI error

I have the same error in 23R2 SU3

12 days ago

tonybiaginiSidekick (Customer)

asked in Assets (Asset Management)

Populate Maint Org in New Fault Report

Hi, Here The maintenance organization represent the maint org that is responsible for the work order. This field is linked to a basic data register and only allows values registered there. Click on the field, and Use List of Values to find a suitable value. Since we cannot setup default maintenance organization for a user, all the values belong to the site will appear here and you have to select it accordingly. Hope this will helps you. Bimsara Regarding You comment “Since we cannot setup default maintenance organization for a user”Maintenance users are all connected to Resource groups and maintenance organizations in the resource details. This is required for the technician portal to work correctly. Why cannot this be used to retrieve the default maintenance organization code?

19 days ago

CooErikaSDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Connect Work Order to the Project via Technician Portal or MWO

“My customer is using IFS Cloud and has a scenario where engineer will be raising WOs via technician portal or MWO for the specific project activity. As standard, I can’t see a way to connect newly raised job to the project using portal/MWO, only directly on the Prepare Work Order screen. On another topic there was mentioning of possible configurations can be done, but no details have been provided. Can anyone assist?” I have the same customer requirement where field technicians create work tasks using IFS technician portal, but the business requirement is to connect Work Orders / Work Tasks to projects. The technician portal workflow configuration doesn’t have a option for project connection nor does the technician portal GUI have a command button for this. The “Prepare Work Order” view has the command button to connect work order to a project activity.@Alexander Heinze would You know if there is a solution for this?

23 days ago

hwilkieDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Link Work Order to Project via MWO

@anmise is there any solution for this topic in IFS Cloud?IFS Work Order transactions exist, the project connection is not possible to be made as a “backoffice” task. Therefore project connection should be made as soon as the technician creates a service request by using technician portal or MWO app.

26 days ago

Chamaka WimalarathneHero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Can I change the Field type to a Lookup

I have similar problem in ServiceRequest assistant page. Adding a field works, but changing the Control to “lookup” is not.What are the steps required to add a lookup type field?

1 month ago

EdwardsSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

upgrade to IFS Cloud 23R2 Equipment Object issues

We noticed similar non-descriptive server errors in one 23R2 environment, right after the 23R2 install. Errors were triggered in most views related to Equipment Objects but also in work order / work task pages, preventing totally from using the functions.This is a bug that IFS is aware of. To my understanding there where some technical dependencies to IFS Request Management that should not exist, and this bug trigger the errorsInstallation of 23R2 SU3 solved the issue for us.

1 month ago

acjedynakSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Maintenance Plan date limitation

What is the MAINT_PLAN_HORIZON property used for?

2 months ago

envkavitaDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Does IFS Application support IPV6?

Hi, IPv6 is only supported for IFS Applications 9 and 10. The support for IPv6 for IFS Applications 9 and 10 can be found in the document attached. Thanks, Kasun What is the support in IFS Cloud? Do You have the dokumentation available for IFS Cloud?

2 months ago

HeshalaSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Objects does not appear in MWO service app

@Heshala thanks for sharing. This will change in 23R2 where the ServiceEngApp moves Object sync from Group Push to Batch. Does this mean that Equipment object filtering in the MWO sync process is possible? And the user sees only relevant objects instead of the whole equipment database?

2 months ago

NECMIOHDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Regarding debugging console discontinuation

questions regarding debugging in 24R1:how would one get the SQL that the system uses in background. This is important and regularly used when customers upgrade from EE to Aurena client. Now this is available in the Debug client. DevTools “Form” page - how will one know what object corresponds to which field on the GUI? How will system admin see what Aurena page field correspond to which API object? For example when developing a workflow one needs to know the GUI field name and corresponding API attribute object. These are not always 1:1. Now You need page designer, debug console and API documentation to retrieve this. Will this information be available in the DevTools? Will DevTools inform what basic data is needed for some field on the Aurena GUI page? EE client had the “zoom” button that took the user to the relevant basic data view.

4 months ago

jlblfrDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

BPA - Prefill value for (InventoryPart) UnitMeas

“PCS” exists : / For eg, no issue with “PART STATUS” : Something special with “UnitMeas” ? I tried with another value for UnitMeas (value “*” to be sure there is no confusion due to character case (“PCS”/”pcs”)) but same issue. best regards Jean-Luc What does the “Set Default Values” task script contain? I’m trying out a similar solution that prefills the part no and description when the user creates a new record. However I don’t know how to do this with the javascript task inside the workflow. Thanks

5 months ago

Asela MunasingheSuperhero (Customer)

asked in Forum FAQs & Help

No longer receving email notifications from the Community

Happy to inform that Vicky Brooks managed to fix my problem through the support of logging in a ticket with the community 3rd party support team, she informed me. The root cause as I understood is my email address has somehow gone to the suppression list [I don’t know how] and that has been preventing messages being sent. Now it’s working again. Thank You @Vicky Brookes. This thread can be closed. @Vicky Brookes I have the same problem. No COmmunity notifications despite my community thread is answered/commented.

3 months ago

andberDo Gooder

asked in Finance (Financials)

Authorizing Supplier Invoices through API

Hi,we got the supplier invoice authorization to work using rest API calls. The solution is somewhat different as we start by adding the authorizer row to the supplier invoice by using below POS request...projection/v1/PostingProposalHandling.svc/PostingProposalHeadSet(Company='XX',InvoiceId=12345)/AuthorizationsPayload is needed in the above request to work After this we send the POST request using endpoint /Authorization. This is to perform the invoice authorization....projection/v1/PostingProposalHandling.svc/PostingProposalHeadSet(Company='XX',InvoiceId=12345)/Authorizations(Company='XX',InvoiceId=12345,ProposalId=1,RowId=1,Sequence=10)/IfsApp.PostingProposalHandling.PostingProposalAuthSummary.AuthorizeAllAuthNone This request don’t require payload but header elements are required - I’m not that technical, so I cannot answer why the header elements are needed. The API documentation do not tell why header is needed. We used browser debugging and a lot of ‘try and error’ attempts.Head

6 months ago

RaviprasadpremDo Gooder (Partner)

asked in Assets (Asset Management)

Invoicing of service contract

Hi Nethmini Kosvinna Customer Order Type SEO is already defined in basic data... still issue persisting…. Where is this basic data defined? When I generate a invoice from IFS Cloud service contract the CO type is still NO. Is it defined for service agreements or where ?

2 months ago

YONI_LHSidekick (Partner)

asked in Assets (Asset Management)

Automatic created Serial Part into Serial Object

Serial Parts I have already. When units are manufactured they are placed in inventory which creates athe serial to the system (Part Serial page). However when I deliver the serial toi the customer serial objects are not created.I have inventory parts as serial tracked, Sales Part ‘’Create SM object” is also set.After the delivery the part serial status is changed to “issued”, but it should be ‘in facility’ because the CO line should create the serial object and place it to a serial structure.

11 months ago

YONI_LHSidekick (Partner)

asked in Assets (Asset Management)

Automatic created Serial Part into Serial Object

Hi @YONI_LH As far as I know (IFS Cloud 22R1), the “Make Maintenance Aware” functionality is a manual one if you are looking from the “Serial Maintenance Aware” page. It would be a CRIM if you would like to automate that serial parts (either all of them or only certain ones depending on criterias) are made maintenance aware, for instance when received in inventory from a Purchase Order, therefore creating the corresponding Serial Objects. Though there are some automated processes to create Serial Objects : Via Project Delivery / Asset Design : When a Project Delivery structure (or an Asset Design structure) is created, An Object Structure can be transferred to IFS/Equipment. Via delivery of a Customer Order : By defining that a (serialized) Sales Part, or a Customer Order Line, should create a SM (Service Management) Object, a Serial Object will automatically be created in IFS/Equipment when the Sales Part is delivered on a Customer Order. If you also define a Superior Object on the

11 months ago

DjedaiDo Gooder (Partner)

asked in Assets (Asset Management)

work task Template & Wo generation Lead Time

Cloud 22R2 used for reference when writing this reply.Task Template page field descriptions are missing as mentioned in this thread. Additionally the IFS Cloud page help opens a search page with over 260 hits of potential help pages for Task Template page, assuming the user will go through them to find the answers. Most probably some of the pages will give the user the answer what the field “Execution Time” is for or should the values be in hours or days.In IFS 10 You could press the “help” button and one would get the … field descriptions! Now the documentation is scattered in the community threads like this. @sueklk does a good job in describing these fields, but this will not be sufficient for IFS Cloud end users.The wait for documentation after IFS 10 has been long. Sorry for being outspoken, but I truly hope IFS would raise the ambition level and release field documentation and page helps for IFS Cloud. For now I will store descriptions like this in a separate word file for future

1 year ago

JannetteCHero (Customer)

asked in Assets (Asset Management)

Serial objects rename / deletion

Hi @JannetteC This should be possible by navigating to ‘Part Serial’ and then ‘Rename’ from the Serial Object page. And you might need to make sure that ‘In Inventory’ is the current position. Best, Daniel I have a serial in inventory. The serial object is not connected to a parent object and the serial object operational status is ‘Out of Operation’.When performing rename as You describe I get this: What does this mean? When a asset is modified it needs to be renamed but now something is preventing it.

1 year ago

Priyanka Cecilia VHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Sync Rule Entity Filter - mWO Service

Hi I think it’s a bug. ☹️ Normally you only need to grant your filter to the correct Security Group that entity is belong to. Today we allow all entities in the Aurena Web screen. As a result of that, it allow you to add the filter to all security groups which might confuse sync service and ignore it (My guess). Can you please report this as a defect to us (RnD Mobile Experience)? For you or any one who do use filters need to make sure add it to the correct group as a workaround until we provide a fix. -Kapila- Hi @katI’m working with 21R2 UPD 15We have the problem that users can see resource groups in LOV from AUrena, but the Resource Group LOVs in the “new work” assistant in the MWO maintenance app are empty. I have defined entity filters like this:CONTRACT IN (‘A’, ‘B’) and connected the entity filters to entities MobileEqpResourceGroup and MobileResourceGroupAdditionally I’ve connected to the following Security Groups:My first question is: are entity filters inclusive or exclusi

8 months ago

peak0610Do Gooder

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Create an Event action to involve a workflow, can't find the type of User Interaction

Hi @peak0610 in 22R1 and beyond you can trigger the workflows using Projection Action Configuration. You can read about it here is this an alternative method or will it be the only way to create workflows of type “User Interaction”? Will the workflow tutorials be updated for 22R1 onward? IFS Academy has now content that’s missing the projection action configuration.

1 year ago

kjroSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Access to search in the known issues/Bug database for IFS cloud

Hi @kjro , Please refer to the “IFS Product Release Notes” section in Community to view the release notes for the IFS Cloud releases.https://community.ifs.com/ifs-product-release-notes-113 I challenge the usability of this concept. If I raise a real error example from IFS Cloud, are You ready to search the solution and fix delivery (service update) from the release notes section? No questions are allowed, rule is to only use the excel spreadsheets

1 year ago

kjroSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Access to search in the known issues/Bug database for IFS cloud

Do IFS have a place where we could search for know issue and bug fixes. This is useful information instead of spending hours on trying to sort issue that’s already fixed in later SU or RE I fully agree with You! bug fixes should be in one place and open for partners and customers. Fixes should describe the erroneous behaviour and which page / functionality is fixed. We are lacking the view that what is fixed and in which version. All fixes (with very short descriptions) are now exported to separate release notes (excel sheets) that contain hundreds of rows (with duplicates). Fixes have component information, but not visible what is actually changed/fixed. Very time consuming to even identify bug, is it fixed already or clarify what version contain the fix. Better just open support tickets to IFS

1 year ago

Kalana RathnayakeHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

'It took took long time to retrieve list of values,' error in when Transfer to Mobile

Hi @Kalana RathnayakeWe have faced the same issue both with ‘transfer to mobile’ function and ‘Assign Resource’ function in 21R2 SU15. Very slow to assign the work tasks to resources. The assign resource function trigger timeout errors. We’ve opened support cases for both and still waiting for fixes. We’ve done database view analysis and the LOV view performance is good on database level. However not in Aurena. Now we got the response from IFS that there might be a ODATA problem.

1 year ago

JerryBHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Can't see resource groups in Tech Portal in Apps 10

I had them make sure the user was in a user group and it worked. This is resolved. Hi @JerryB I have the same issue in IFS Cloud MWO mobile application. Can You please elaborate what user group setting is needed for the resource group LOV to populate data?

1 year ago

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Replies posted by AveTonitM

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