Replies posted by Roel van Zwieten

103 Replies

qzliuDo Gooder (Partner)

MWO no equipment object

If you don't see any objects in MWO, make sure that the ‘IFSSERVICEENGAPP’ user is connected to the site that you are using.For more details on the synchronization between MWO, I'd recommend to check out the MWO Demystified document which has details on this. Also note that some changes have been made in 23R2 to how objects are synced to MWO.

24 days ago

rosscortbDo Gooder (Customer)

asked in Getting Started with IFS

Track Changes(Delta)

I'd say the easiest way to check this is to just check this in the Setup History Log screen.If you want to check this through a query you can try this:select * from History_Setting_Module_Luwhere HISTORY_SETTING_SELECTION = 'TRUE'

1 month ago

InADaysWork

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Gantt Chart Select Color / Colour

If you still want to try out the other option, changing the ‘GanttRowSelectedBackgroundColour’ parameter should do what you're looking for. In this screenshot I’ve changed this parameter to red and you can see that the selected resource is now red in the Gantt chart.

1 month ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How can i filter the Activity in SLA & Out of SLA

Am I understanding correctly that the activities are scheduled, but they are outside of their (primary) SLA?If this is the case you should have an exception visible for them in the exception panel with the exception type ‘Planned Activity in Jeopardy’. You can filter the Gantt chart on these exceptions by clicking on the ‘Filter on Selected Groups’ button. If you don't see this exception, check if the exception is active in the Scheduling Exceptions screen.

1 month ago

djedaiBSidekick (Partner)

asked in Assets (Asset Management)

Dispatch console Legend

I just tried this and can see these icons on the task.Which version of IFS Cloud are you on? Could you share a screenshot of the task on the dispatch console?

1 month ago

MaheeshaKDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Activities and Resources Not Appearing in PSO WB

Can you also check if the location is sent in the audit? I see that it has a location ID for the resource and activity, do you see both of these location IDs in the Location tab in the audit?

1 month ago

rosscortbDo Gooder (Customer)

asked in Getting Started with IFS

Track Changes(Delta)

Hi Ross,You can configure a history log to track changes on required tables. You can find more info in the technical documentation:https://docs.ifs.com/techdocs/foundation1/040_administration/270_monitoring/010_history/default.htm

1 month ago

MaheeshaKDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Activities and Resources Not Appearing in PSO WB

My guess is that the shifts are missing. Did you generate on the Resource Details screen?

1 month ago

KAMANUKSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

AN10NDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Repair customer owned serial object

Hi Roel, sounds good so far. We’re using apps 9. for 3. where do i found “execute work order”. Is it “Report In” ? for 3. Where do I found “repair materials”? Is it a tab? Thanks Just had a look in an apps 9 environment. It is indeed the ‘Report In’ screen that this would be done in. You can then use the ‘Materials’ and ‘Returns’ tabs for the respective data.

3 months ago

AN10NDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Repair customer owned serial object

I haven't checked if the same process can be followed in apps 9, but in IFS Cloud it would be possible to do the process on a work order. The process would be:Create a work order for the customer on the object X (you can still create a case before this if required) On the work order, add a return for part and serial number that will be replaced (X.n.1) and a material demand for the new part which will be installed (X.n) Go to execute work task (or execute work order in apps 9). On repair materials, return X.n.1. This will update the object structure to remove this from the structure Issue the new part X.n with the correct serial number. Click on ‘Place Serial in Equipment Structure’ and select the new serial that is installed (X.n.2). This will place it in the object structure in the selected location.Hope this makes sense. Like I said the process might be a bit different in apps 9.

3 months ago

HoiIndikWSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to change Max Idle time in IFS Cloud

@MELuther A system parameter has been added in 23R2 to control the timeout value.

1 month ago

lisa.gilesABSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Cannot find Attachments on Service Quotation from MWO

Could it be that the document hasn't finished uploading on the mobile device yet? I just tried this myself and didn't face any issues.

6 months ago

lisa.gilesABSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Cannot find Attachments on Service Quotation from MWO

Are you sure that the user you are logged in with has access to the document that is uploaded on the mobile?

6 months ago

Roel van ZwietenSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO sync rule for customer records

Thanks both, putting it as ‘On Change’ or every 15 minutes should both be fine in this case.Looking at this further it seems like customers are only shown if they either have existing tasks against them, or are defined as the customer on an object, correct? So if I would want to show a newly registered customer, I would also need to set up an object for this customer in order to create work against it? And am I then correct that this condition can't be changed (without a modification)?

7 months ago

Marcin SzczurekSidekick (Employee)

asked in Supply Chain

inventory part default locations

In the Search Settings you can define the Start Behavior. If you set this to ‘Use Search’ the data will not automatically be populated when opening the screen.

8 months ago

lionDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Configuration Upgrade Path going from IEE to Aurena

The migration of configurations from IEE to Aurena depends on the type of configuration. You can find more info on the different types in the technical documentation:https://docs.ifs.com/techdocs/Foundation1/045_administration_aurena/220_Configuration/525_configuration_upgrade_path/

8 months ago

anushakhSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Person in IFS

You can use the Hide and Block buttons at the top of the page to change that Validity.

8 months ago

Roel van ZwietenSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Attached documents not visible on MWO

This was caused by an incorrect Object Connection Transformation that was created for the JtTask LU, which we found by looking at the trace file. After deleting this the documents appeared again.

8 months ago

Roel van ZwietenSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Attached documents not visible on MWO

@kathlk Yes I do, I see the below error for my user. Any idea what can cause this?Error when synchronizing entity: Fnd$DocReferenceObject - ORA-06550: line 1, column 855:PL/SQL: ORA-00923: FROM keyword not found where expected - Failed executing statement (ORA-06550: line 1, column 855:PL/SQL: ORA-00923: FROM keyword not found where expectedORA-06550: line 1, column 227:PL/SQL: SQL Statement ignored)

8 months ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Marking Public holidays in PSO

On the Resource Planner you're able to add an unavailability for all resources on the dataset in one go.

8 months ago

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Replies posted by Roel van Zwieten

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