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Replies posted by RanukaSerasinghe

30 Replies

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asked in Distribution (CRM, Commerce)

Application Message reprocessing when failed

Anyone got this issue before? Hi, were you able to get this fixed?

MikeArbonHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Post Upd16: Print Manager Error: No PDF report returned from Crystal Web Service

We are running into this same problem and we're wondering if this issue was resolved for Mike and/or Bruce? We are on Apps 9 and recently went to UPD17 from UPD9. We have one CWS instance on each of two Windows servers, each hosting one Managed Server. Our System Parameter 'The machine name where the Crystal Web Service is installed' is set to 'localhost' so the CWS instance on each server handles report runs from the respective Managed Server. CWS on both servers was re-installed from the newly generated installation bundle immediately after UPD17 was installed. No other issues have been seen with Crystal reports since then. Just the occasional 'No PDF report returned from Crystal Web Service' Print Manager error with the following message in the logs whenever this happens: "The web instance is busy. The request will be forwarded to the next available instance" This happens occasionally for both CWS instances and when it does, there are often 10 or more of these errors in the Pri

thvilkDo Gooder

asked in Distribution (CRM, Commerce)

how to setup the forecast users for individuals to use the demand plan client

@thvilk you could simply create a permission set and grant that to your endusers. and usegroup.

AndyPurdeySidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO "ON ROUTE" button

Hi, If you have restricted Travel through a workflow configuration, can you check the filter conditions for this. If you are seeing the ‘On Route’ button only on some assignments, there is a chance the restriction/workflow configuration has not been applied on those. Cheers, Uthpala @Uthpala can you show how to check the filter conditions here? Thanks,Ranuka

12gYashoPSidekick (Partner)

asked in Document Management (DocMan)

Is it possible to use SharePoint as a DocMan repository in IFS Cloud ?

@12gYashoP were you able to connect SharePoint as a repository in DOCMAN?Thanks,Ranuka

dbrisemiDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Personalized context: Page designer appearance issue

Hi Didier, I was able to have a couple of discussions with RnD experts related to your inquiry. What they mentioned was Global is the core context layer and it’s possible to override the core layer using a custom Context. But at the time when you create a new context if that particular element was deleted in the core global context, then it shouldn’t allow you to revert it back from the custom context neither it should be visible. Therefore, they confirmed that this is the standard behavior in page/navigator designer and is correct. Customers shouldn’t have done changes like these in Global Context instead they would have used a custom context.Further, they mentioned that deleted items from the Core Global context should not even be visible in the customs context, and it is a bug as it is confusing. They will remove it in their next release. Unfortunately, you will have to revisit all the deleted configurations done in the Global context.Thanks & Regards,Ranuka

dbrisemiDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Personalized context: Page designer appearance issue

Hi Didier,I checked and compared with several cloud latest versions and noticed some changes in both Page & Navigator designers. Anyway this could be a bug or a new enhancement. I’m having discussions with RnD on this topic and get back to you with more information. Thanks & Regards,Ranuka

dbrisemiDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Personalized context: Page designer appearance issue

Hi Didier,This is the standard behavior of Page Designer and Global Context. The default or base configuration context is the global context. All the Configurations in the global context affects all users in an environment in the same way it affects all the Custom Contexts. The IFS recommendation is to use Custom Contexts instead of doing changes directly on Global Context as it’s the default or base configuration context. To support multiple parallel configurations of the same page, separate custom contexts should be defined. Therefore, ideally, you should have used a custom context instead of the global context.You have 2 options to fix the issue:Clear the Global Context and do the changes in a Custom Context Add the missing changes to your newly created Custom Context e.g: To add the missing elements ‘Displayed Names’ and ‘Other Personal Data’ Step1 -Add the elements As per your images those elements are of type ‘Group’ Step2: select the group name as ‘PersonalInfoDisplayGroup’

Malan JayankaSidekick (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Lobby Overview is not visible in Cloud 21r2 environment

Hi Malan, just checked whether the relevant lobby -system parameters are properly enabled.

ZWELROBERTSDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Conditional Formatting

you can archive this by setting up a conditional formatting rule using the custom field.

Darshana HerathHero (Former Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena- Remove a core lobby

Hi @Darshana Herath First step should be → Go to the ‘Lobby Overview’ window and RMB on the lobby page → Then select EDIT (to check whether the lobby page is Editable) → If it’s locked then select ‘Edit Anyway’ and make sure the Padlock is Green→ Then as Yohan mentioned above you can go inside the lobby page→ Unlock the Padlock and remove the lobby element you want → then lock the Padlock to save the changes → Finally do the step1 again to keep the Editable setting as it was before Thanks & Regards,Ranuka

roshangaSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Crystal Report previewing issue

Hi @roshanga please update this if you have fixed the issue?

cmdriordanSidekick (Employee)

asked in Supply Chain

How do you setup Demand Planner in the APPS10 Demo Environment (PPE or on premises)?

Please refer the below 2 articles :Demand Planner connection steps | IFS CommunityCloud Operations (CSC) - Demand Plan Server Installation | ServiceNow (service-now.com)

CedThilaISidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Unable to connect to IFS 10 - Due to Error 500

@CedThilaI Did the reconfiguration go successfully?Can you attach the clone log?Are there any new invalid objects?

CedThilaISidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Unable to connect to IFS 10 - Due to Error 500

@CedThilaI Have you already executed a reconfiguration ? If not do it

WyrAndreMDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Crystal Decisions Shared Utill Throws an Exception

@WyrAndreM It seems crystal web service is not configured properly. You may try to reinstall the crystal web service using the correct zip file inside the IFSHOME. Make sure the system parameters correctly mention the machine name, port, and the crystal web service instance name you have configured.

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

problem with starting IFS with internet exploler

@DominikaM I suggest you to:clear cache and check ,try via Internet Explorer- Open an InPrivate Browsing WindowManually Delete the 2.0 folder found at C:\Users\Username\AppData\Local\Apps

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFSPRINT account locking every 5 minutes

@VanSeansA Can you check the IFSPRINT password set in the ifs-printagent-config.xml file is correct?

envpankamDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to check the Touchapp Session in IFS10

@envpankam can you provide more information about what you need to check? What do you refer by Touch APP Session?

ZRZJOLIVEIRADo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

PSO 6-.6 - Commit Rules not working

@ZRZJOLIVEIRA anything gets commit with commit breaks and count breaks?

DalKylekYDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS AURENA BOT

@DalKylekY This link will also be helpful https://docs.ifs.com/techdocs/foundation1/010_overview/440_aurena_bot/default.htm

RutJWhalenSuperhero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Search - Keywords is missing

@johnw66 the issue only in search ‘Sales Quotation’ window or is it common in all the search windows? This is a custom field right? you might need to add it again

asked in Service (Touch Apps, MWO, MRO)

Print agent - service running failed

@DominikaM when you start the service in the background do you see any blocking session ? Better to analyze the sessions too

RutJWhalenSuperhero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

ORA-01653: unable to extend table IFSAPP.SERVER_LOG_TAB by 8192 in tablespace IFSAPP_DATA

@johnw66 Please note that It would be better to fix this as soon as possible as it could eventually lead to a System Down situation. Pls refer to Alter Tablespace Add Datafile:http://www.dba-oracle.com/t_alter_tablespace_add_datafile.htm

MickCOlDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS APPS10 database backup and restore tool

Thank you Ranuka, it is unusual that software comes with good recovery software. I am so used to having to use 3rd party software thank you again Mick As described above, its always safe to go with the recommendations.

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