Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,721 Topics
  • 5,831 Replies

1721 Topics

R
Sidekick (Partner)
R Lum WaiSidekick (Partner)
posted in Service (Touch Apps, MWO, MRO)

Touch Apps - The way forward

IFS really need to start investing more in touch apps and the licencing agreements and costs that come with this. Our clients workforce is changing - clients will now have a younger generational workforce that have grown up with smart phones, tablets and access to whatever platform they want on the go. If IFS does not keep up with this change in he workforce and their expectations, companies that are looking for systems that not only perform the functions they want but also are easy to adopt by the workforce, IFS will be left behind. Typically that now to use Trip Tracker it is an expensive SKU, where other systems would have this as part of the solution. Yes you can log in using a URL but this then exposes other data that some companies would not want on employees personal phones. Apps allow access to specific data for specific functions and processes. What are other people’s experience or thoughts on this?

0
R
Sidekick (Partner)
5 months ago
A
Do Gooder (Partner)
Ali142Do Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

ORA-20112: DocumentIssueHistory.FND_RECORD_EXIST

Hi TeamWe are getting FND_RECORD_EXIT when system is trying to generate the work order from schedule task and we are getting below error.Sometime we are getting this error and sometime system is generating the work order.When we get FnD_Record_exit system created the work order with blank Work task.  

3
C
Sidekick (Customer)
3 months ago
Ex1SivasG
Do Gooder (Partner)
Ex1SivasGDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10 Work task sales line is not sync to Mobile

HI,One of our customer is in the process of implementing IFS MWO Service 10. While testing, we found that, if there are any new sales line created in the IFS Application against the Work Task, the line is not getting synced to Mobile app.  Version: App10 UPD 11 IEE, ServiceEngApp - 1.6. Any help in solving the above is much appreciated. Thanks in advance, Sivaganesh M    

2
Ex1SivasG
Do Gooder (Partner)
6 months ago
R
Do Gooder (Customer)
RGUNADo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Data Loss in mWo App Initialization

Hello IFS Community,We have encountered an issue related to data losses during mWo App initialization, particularly when Work Orders contain attached pictures/Documents at the Task Step level. I have a couple of questions regarding this matter:Question 1: Could data losses happen due to the ‘Initialization’ NOT ‘Force Initialize’? Is it possible for the initialization to result in data loss, assuming there are no Failed Transaction in the queue but there could be pending transactions to Sync?Question 2: We have noticed that there are no warning messages or alerts when a user triggers the initialization or Force Initialize actions. This has led to some technicians mistakenly pressing these buttons. Are there any built-in solutions or settings within IFS that can activate warning messages or implement additional safeguards to prevent accidental initialization?Your insights and expertise on these matters would be greatly appreciated. Thank you in advance for your assistance.BTW, we are us

3
R
Do Gooder (Customer)
6 months ago
M
Do Gooder (Customer)
mingramDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS 10 adding a document for a maintenance service request

Hi!Is there a way to add a photo to a maintenance service request  when creating a new request?

1
ereslk
Hero (Employee)
6 months ago
CUCSOLUTIONS
Sidekick (Customer)
CUCSOLUTIONSSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mitigating - jQuery Vulnerability: CVE-2012-6708

We are running Apps 9 UD17 IFS TAS 1.14.1.74 and only supporting Windows Mobile delviered from SCCM.We are receiving the following cyberscan vulnerability. - jQuery Vulnerability: CVE-2012-6708 Has anyone encountered this issue and how did you mitigate? Thank you in advance for your assistance.  

1
Dar
Hero (Employee)
6 months ago
N
Do Gooder (Customer)
NetKDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO PO receipt

Hi, I’m looking to receive a part via purchase order receipts in MWO but the PO isn’t showing. Does the work task it’s ordered against have to be at a particular status? I don’t want to transfer the task to mobile as the work isn’t being started yet. 

1
skullk
Hero (Employee)
6 months ago
ELJO
Sidekick (Customer)
ELJOSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Object ID location ID as Delivery address on Invoice

When invoicing a service contract with an equipment object, we need to find a way to automatically set the object’s location ID as delivery address id on the invoice.  Is there a system functionality enabling this in some way, maybe by a checkbox somewhere or some other setting?We know there are alternative solutions, like custom fields or custom events, but we would like a standard solution if possible. Thank you!

1
hastse
Hero (Employee)
6 months ago
Ann Degroat
Hero (Employee)
Ann DegroatHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

NotifyMe app on mobile phone often fails with "character string buffer too small" error

Often in the NotifyMe mobile app, the user is presented with an empty notification screen, when we know for sure there are requisitions and/or purchase orders that are waiting to be authorized by the user.When we check the touch apps log file, we see the following error:Error when synchronizing entity FndStreamExtension: Failed executing query (ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 599ORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 599ORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 633ORA-06512: at line 1ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 401ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 406ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 347ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 358)When I check the API on the lines indicated, it seems to fail when assigning a value to the "detail_line_" variable, which is defined as varchar(2000). FOR line_rec_ IN purchase

2
Ann Degroat
Hero (Employee)
6 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Resource Templates

Hello,We are using Apps 10 Update 18, and we require the ability to add resources (formerly crafts in Apps8) to our engineers (resources) via the screen Resource Detail->Capacity Basis based on their job role.For example, an electrician would get a default list of resources upon joining the business.Currently our managers are having to manually key this into IFS which is a very time consuming and inefficient process. Has anyone achieved this using core functionality or would this need some sort of custom solution?Please let us know your experiencesThanks

0
S
Hero (Customer)
6 months ago
M
Do Gooder (Partner)
MalshaniHDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Add media items to MWO - adhoc purchasing

I have been trying to modify mwo in cust layer as an implementation and found this issue when i try to add a mediaselecter to an existing assistant.I’m checking if this is not completely possible or if this is due to my implementation issue.Customer is in 22R2 and in the code base the implementation is null for the function i’ve used from the eformsapp core file.FUNCTION Create_And_Connect_Media___ (   lu_name_ IN VARCHAR2,   key_ref_ IN VARCHAR2,   name_    IN VARCHAR2 ) RETURN Fnd_Media_Keys_RecIS   BEGIN   NULL;END Create_And_Connect_Media___;Can i know the error is due to this or any other reason?implemetation is like followingin the AdHocPurchaseRequestAssistant (overtaken in cust)fileselector MediaFileSelector {         enabled = [true];         --[MediaEnabled = true];         multifile = [true];         init command {            execute {               call GetMediaFileExtensions() into component.MediaFileSelector.AcceptedExtensions;            }         }         label = "Atta

4
M
Do Gooder (Partner)
6 months ago
R
Do Gooder (Partner)
RaviprasadpremDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Some of the Work Task from Mobile is completed but in client is staying in Work Started status.

Some of the Work Task from Mobile is completed but in client is staying in Work Started status. when checked about the failed transactions screen, noticed that Work assignment has been removed by another user error shown, but work task ref is not updated.this transaction is due to in mobile when they add additional work task and try to complete.I tried to clear the first failed transactions by resending but still issue persists.

2
R
Do Gooder (Partner)
6 months ago
H
Do Gooder (Partner)
Hilmar KielblockDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Using Signature Pads with MWO Service

Dear all,  We are implementing IFS Cloud as Field Service Management solution with use of MWO Service on Windows. Since capturing a customer signature for the service report with mouse or touchpad is not very user friendly, we would like to do this via existing signature pads, which can be connected to the laptop (e.g. via USB). Does anyone have any experience with this or know how to achieve this requirement? Best Regards,Hilmar 

2
H
Do Gooder (Partner)
6 months ago
wanodya94
Sidekick (Partner)
wanodya94Sidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 Service Update 7 - Custom Contexts in Page Designer

Hello,I tried to add a custom field in the  ‘Custom’ Context for MWO Service and MWO Maint App. I’ve Refreshed Cache from Solution Manager > System Information and Utilities > Refresh Server Cache > “MobileApplication” > Refresh CacheAlso, I have checked the connected context for the perticular using in IFS Aurena Client and I can see that it is picking the custom context as expected.But, when I check the Logs window, I can see that it is picking the context as global even though I Disconnect/Connect from the mobile client. Is there any limitation for the custom contexts? Best Regards,Sachinthani

2
kathlk
Hero (Employee)
6 months ago
I
Sidekick (Customer)
ISDSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Document uploads are waiting at the MWO End

Hi All, one of the mobile user has reported below MWO error mentioning that the document upload is waiting, and this error has been there for more than one day. And we tried to check if there are any Failed Transactions and there were no records for the subject user to clear.We tried to expedite the process by connecting Wi-Fi and using Mobile data but it didn't change the status of the error and it's still in ‘Idle’ condition.We are using IFS MWO Service 10 (UPD 9) and this error has been reported intermittently,  Would you kindly advise,1. what could we do to have this 336-document uploaded into IEE and2. Kindly advise if we use initialization can lead to a data loss? Or what could happen if the user use ‘Force Initialization’ option? Many thanks for your kind thoughts and advice.  

4
I
Sidekick (Customer)
6 months ago
ogo
Do Gooder (Partner)
ogoDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Product estimator

Do you know if an IFS academy session exist about Product estimator. i find nothing (Cloud version)thanks a lot 

0
ogo
Do Gooder (Partner)
7 months ago
A
Do Gooder (Customer)
arjenheijboerDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Print Manager 'Invoice' jobs in status 'Inactive'

In IFS Cloud 22R2 we have in Print Manager ‘Invoicing’ jobs in status ‘Inactive’The ‘restart’ option is available. What does this status mean?What will the restart trigger?

2
X
Do Gooder (Partner)
3 days ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Document Management with MWO

Currently we attach documents to Work orders which are then sent to engineers devices during synchronisation. These documents can vary from building/object related to Health&Safety documents/forms.Current Issues:Volume of data being transferred is contributing to MWO issues Engineers are not looking at the documents When documents are updated, it is not obvious to the engineer Engineers have access to a previously downloaded version, which may not be currentThe objective is to reduce the MWO traffic which should speed up syncs, improve notification of document changes to engineer and better version control on the mobile.We are interested to hear about how other IFS customers that utilise Documents and MWO are managing this?We are currently using Apps 10 Update 18,  however we plan to be Live with IFS Cloud by mid-2024.Thanks in advance  

5
James Ashmore
Hero (Employee)
7 months ago
E
Do Gooder (Partner)
emmanilssonDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Connect person to multiple Maintenance organisations app 8

Hi!  I need to connect a person to multiple Maintenance organizations in app 8 but I can´t find where to add another Maint org? Under employees the employee has one Maint org but how to add another one? Do I add the user a second time as employee with the same user ID and the order maint org?  Thanks in advance!  

1
Thilini Kumarasinghe
Superhero (Employee)
7 months ago
Thieuban
Sidekick (Partner)
ThieubanSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to return parts for re-work from external service order (Order Code 06 PO) ?

In our MRO Business, we used to send parts for repair services externally. This is done using order code 06 PO. However, once the repair is done and while we receive the parts, we used to perform ‘receiving inspection’ where some of the parts fails at quality check/inspection management. As a results, they are supposed to send back for re-work again. However, IFS prevent us to send these parts back using ‘Re-work’.As a business policy/ procedure, those re-work required parts cannot be taken inside the warehouse with serviceability tag.So, how to do this scenario in IFS App10?  

0
Thieuban
Sidekick (Partner)
7 months ago
I
Sidekick (Customer)
ISDSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Long initialization /synchronization time in MWO App

Hello All, We are currently using IFS MWO Service 10 (UPD9) and we are experiencing increased Initialization time and slowness in MWO App. When we referred to the Lobby Page for Mobile App Status we noticed ‘Queued Out Messages’ has reached almost 700,000 and would you kindly share your thoughts and advice if there is any connection related to the above Message Queue and any recommendation on reducing the increased initialization time? Many thanks.

7
I
Sidekick (Customer)
7 months ago
E
Do Gooder (Customer)
e94282Do Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Cancelling Task reverts the scheduling to initial

Southwest Airlines is seeking advice from other users on Cancel Task functionality on Blocks and Requirements with scheduling rules.  Current functionality when a task is cancelled tracking reverts to initial schedule.  This drives the task 90% of the time overdue and locks the aircraft until manually updated.  In the case of Block Chain tasks it reverts back to 1st occurrence of the chain.  The response from IFS has been this is how Maintenix was designed.  We do our best to communicate to frontline users to not cancel any tasks other then Job Cards, but occurrences of cancelling Requirements and Blocks still occur. Any insight on this would be appreciated. Michele

0
E
Do Gooder (Customer)
7 months ago
R
Do Gooder (Partner)
RaviprasadpremDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Not able to close Work Task

Work Task /Assignment line 1 status is cancelled But the Work Task Clocking data is not Clocked out. When trying to clock out in Assignment Tab  Any way to close this Work Task or any alternate solution to correct this error. 

3
Thommy
Hero (Employee)
7 months ago
J
Do Gooder (Partner)
jhebert85Do Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Stop Time for Cancelled Work Task

Scenario: A work task was assigned to a technician from Cloud to MWO. The work task was cancelled on Cloud, but the MWO technician already began travel or started work (created a clocking). The Cloud syncs with MWO and a work task is allowed to have a start time clocking and is in the cancelled state. An additional assignment is created from the existing work task and is completed. Question:How can the work task be in a finished state when the original cancelled work task cannot be modified with a stop time? In its current form, the work task can neither be reported nor finished because their is a clocking without a stop.  ** this issue is preventing our client from billing their customer and needs a quick resolution ** Thank you

2
skullk
Hero (Employee)
7 months ago
P
Sidekick (Customer)
PGNPROXSVESidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Multiple Contacts for a Service Work Order

Dear Community We are using IFS Cloud Service Management to handle our Field Service requests. We are relying on Work Order / Work Task / … entities to model all the information.We have multiple contacts we want to document for a single Work Order. On the Work Order, it would seem that only 1 set of contact information (name / number / email) can be documented.How would I achieve documenting multiple sets of contact information (name / number / email) for a single Work Order? Thank you for your valuable feedback

0
P
Sidekick (Customer)
7 months ago

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