Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,738 Topics
  • 5,888 Replies

1738 Topics

V
Hero (Partner)
VinuPHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Shift template Vs Resource planner

Hello,When we create a Shift template and attached it to a resource in Planning section (ARP) and as the next step we go to Resource Planner > Generate Shifts , the side panel open up and it gives you an option to select the shift templates again.Could someone explain why it is not taking the previously attached Shift Template via Resources is not enough? Is there a specific reason functional reason? Best Regards,Vinu

4
V
Hero (Partner)
2 years ago
C
Hero (Partner)
ConAlberMHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Database error: Invalid column name 'reg_type'

When using Request, the server reported an error: “ Invalid column name ‘reg_type’  Detail in error:<hierarchy_select max_string_length="64">  <attrs>    <attr>request.request_id</attr>    <attr>request.req_type</attr>    <attr>request.req_status</attr>    <attr>request.cust_prob_descr</attr>    <attr>request.place_id</attr>    <attr>place.name</attr>    <attr>place.place_id</attr>    <attr>request.created_dttm</attr>    <attr>request.priority</attr>  </attrs>  <primary_table>request</primary_table>  <from>    <table>request</table>  </from>  <authentication>    <session_info>      <token_id>z75X6xGDQWEYpJuZlUBn31ZNKQXgZ6wJEA6iwhnWhUS7tmcoL2Ku+/8LZ8DUDCoOAZpvy80uOY0VLs9z5R3H4NHvq7rR3LWjIi12UUd0ZxeipO5Wi+yNumG0y0jRvccZ</token_id>      <session_id>2O60dSXKWS294jWCPhRUl7FqE0Fzph27dg+g3OdkPrnT6OkTCaXY

4
C
Hero (Partner)
2 years ago
T
Sidekick (Partner)
TatRajatMSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to restrict syncing of task in OPEN task_status

I tried to change the initial and related query not to sync the OPEN task_status type task. I put the where conditions in sync like Task.task_id Not equals to OPEN . Once I update the task_status to Open and put any owner its getting synced to mobile. I don't want this data to sync

1
Isuranga Ediriweera
Hero (Employee)
2 years ago
H
Do Gooder (Customer)
hwilkieDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Service Quotation - Calculation Required field

We are using the Service Quotation functionality. We are updating costs via the Operations and Other Demands tabs (within the Work Order tab).When performing updates which change the Cost or Selling price of a quotation, the ‘Calculation Required’ field should become ticked to indicate that the user should perform a RMB ‘Calculate Total Cost and Quoted Price’. However, there are certain actions that do not tick this box, even though the actions themselves will have an effect on the Cost and Selling price. I have noted below the instances of where this box does/doesn’t tick. The end result is that users can potentially proceed with a quote, without the totals in the ‘Quotation Totals’ tab being accurate. Does Tick Creating new line in Operations tab Deleting line in Operations tab Changing Sales Part in Operations tab Creating new line in Other Demands tab Deleting line in Other Demands  tab Changing the Cost field in Other Demands  tab  Doesn't Tick Changing Planned Hours in Operations

2
Thilini Kumarasinghe
Superhero (Employee)
2 years ago
C
Sidekick (Customer)
courtney.engelSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS 10 Service & Maintenance IEE

We are moving from IFS9 to IFS10 IEE client. I just got the package delivered this week of 10 and I am working to understand all of the changes and upgrades that were done to figure out how to best utilize the updates. So far I have noticed locations, work tasks, basic data changes, & date configuration changes. I am wondering if there is a good resource to view training videos or to get help understanding the updates and how IFS views the customers to use them efficiently. So far it feels like Tasks are just another layer that may slow us down in the office until I figure out how to properly utilize them as we don’t have a lot of our own technicians in the field and work with many outside contractors to do our service work & ship parts to directly to customers or 3rd party technicians etc. We will be looking into the mobile application for the few field technicians and engineers we do have and possibly B2B for customers and contractors in the future as well, but I need to get

2
M
Hero (Partner)
2 years ago
R
Superhero (Partner)
RutJWhalenSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Work Assignment Information Nodes are not displaying in My Work

We have a new user in Service and Maintenance and when they go into Service and Maintenance > Work Management > Execution > My Work the Work Assignment Information nodes are missing….Please see below: Any ideas.

3
R
Superhero (Partner)
2 years ago
K
Sidekick (Partner)
Kurt DesmedtSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Possible to attach documents to Mixed Payment screen?

Hi all, We would like to connect documents to mixed payments in IFS, but when I look to “Document Basic: Object Types for Access Control” and I go to Object Type MixedPayments, then I don’t see “Get_Document_Access” available as method. Is that correct, or do I miss something here? thank you!Kurt

2
K
Sidekick (Partner)
2 years ago
B
Sidekick (Customer)
BLLBrucemoSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Apps9 - Notify Me App Error Messages on Android 7

Am wondering if anyone has seen the below error? Exception: org.apache.http.conn.HttpHostConnectException: Connection to https://tasxxxxxx refused It appears to only affect older Android devices.  Thanks

2
JOOLSE
Hero (Employee)
2 years ago
P
Do Gooder (Partner)
PandujDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFSPSOWorkbench

I have installed the PSO 6 But he will first Login / Password  for “Administrator”   

2
K
Hero (Former Employee)
2 years ago
B
Sidekick (Customer)
BillatREMSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Service Contract Invoicing

Is there a way to invoice a Service Contract in IFS Apps 10, Upd 10 without going through a Customer order / Invoice?

1
Thilini Kumarasinghe
Superhero (Employee)
2 years ago
S
Do Gooder (Customer)
sandra.waudDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

How to give permission to view doc attachments in Aurena

I have tried granting so many different permissions in order for my Aurena users to view document attachments and nothing seems to be working.   HELP!

3
Nimesh Kasun
Hero (Employee)
2 years ago
J
Sidekick (Customer)
jtobinSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Object Connection Transformation from Work Order to Customer Order

Hello,We are trying to create an Object Connection Transformation so that documents attached to a work order can be viewed in the Customer Order, but we’ve been unsuccessful.  We’ve tried several combinations but can’t figure out the right settings.  Has anyone been able to set this up?  Here are examples of a couple we’ve tried.     

11
J
Sidekick (Customer)
2 years ago
M
Sidekick (Employee)
Marcin SzczurekSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

F1 timeout values

Could you describe me values for F1 parameter APP8 version security timeout-1025 What is the default timeout for these all valeus?

2
M
Sidekick (Employee)
2 years ago
H
Sidekick (Employee)
HAHEDESidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10: Tool to modify Layout/Data in the Service Report

In the mWO we have the possibility to print the Service Report. In most projects there is the need to modify this report regarding layout and/or data as it is possible to adapt the reports which are available in IEE or Aurena.Which possibilities do we have to modify the Service Report regarding layout and data which should be printed. Which tool can be used or was used to implement this report?Is thereany other possibility to create a report with an own layout and data from mWO which can be started in mWO. Do you have any idea how to solve this requirement?

6
Subash Perera
Hero (Employee)
2 years ago
J
Do Gooder (Partner)
JMouraDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Expression to convert Datetime to End of Day

Hi all, I have an XML Business Rule to create TIME_COMMIT associated with a Task. I have a USER_DEF_DTTM that has the start DateTime for the TIME_COMMIT and I need to calculate the end of the day of that DateTime to store it at the end of the TIME_COMMIT (commit_dttm). The XML that I’m using is the following:<update_time_commit> <time_commit> <task_id>@task_id</task_id> <start_dttm>@expression[request.user_def_dttm1]</start_dttm> <!-- This is where I'm having trouble --> <commit_dttm>@expression[request.user_def_dttm1 + Days(1)]</commit_dttm> <response_code>PRIMARY</response_code> <response_type>ARRIVAL</response_type> <commit_units>DAYS</commit_units> <commit_interval>@expression[1]</commit_interval> <calendar_id>24BY7</calendar_id> <status>ACTIVE</status> <description>Task SLA based on Planned Start Date - BR</description> <insert is

2
J
Do Gooder (Partner)
2 years ago
Minindu Somaratne
Hero (Employee)
Minindu SomaratneHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Web Client search results adjusting to browser zoom levels

Hi Experts,One of our clients has a concern why the web client search screens wouldn’t respond the browser zoom level that they use.That means, they would want the whole web page to be populated no matter the zoom level they’re in.For example;When the browser is at 100% zoom level, the search results are as below:  However, when the zoom level is at 75% the search results will not adjust so as to populate the whole screen:  Also note that there are 152 records available here and I’ve set it to display 100 results per page. But still there’s a huge unallocated space left when zoomed out. Will adding this feature be considered for future releases? Thanks,Minindu

1
Isuranga Ediriweera
Hero (Employee)
2 years ago
mlowicki
Do Gooder (Customer)
mlowickiDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

mWo Service parts access

I want to have full access to the part catalog in my site on mobile. device. I have “SyncAllPart” set on TAS. If I play with the mobile assortment setting It works giving limited view according to its content.Only the parts I have on my remote whse  (or belonged to assortment) I can put on work order.What  else do I need to make the full catalog part available ? 

6
S
Do Gooder (Customer)
2 years ago
S
Sidekick (Customer)
ssaboSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

What does "Costing Failed" mean on a part need transaction?

 What would be the best route to troubleshoot this issue?

1
Kalana Surendra
Hero (Employee)
2 years ago
J
Do Gooder (Partner)
JUFADo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Document Templates in Apps10 - Aurena

Is there a limit to the number of document templates you can create?

6
N
Do Gooder (Partner)
2 years ago
Thilini Kumarasinghe
Superhero (Employee)
Thilini KumarasingheSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Any plan to implement Validity concept in Document Management basic data ?

Hi,Can anyone help me with below query ?  For Apps10, IFS introduced a new generic concept for Validity in basic data.  This enables the users to control whether a specific basic data code can be used or not, and can thus help in managing when a certain code is allowed.E.g. if a code has been used, but should be discontinued, the old way of handling this has been to add something like DO NOT USE in the description, since it is not allowed to delete a code that is used.  This does however not prevent users from actually using it, and it will also present that text as part of description all places where that code has been used.  The new capability ensure that you can prevent the use of an old without having to do such actions.In Document management, the new concept is not yet implemented, leaving an inconsistent application where the users do not have the above mentioned ability to control which basic data codes that should be allowed to use or not, which over time can cause problems.Th

4
Thilini Kumarasinghe
Superhero (Employee)
2 years ago
T
Sidekick
TatKhandMSidekick
asked in Service (Touch Apps, MWO, MRO)

How to find which HTM data the pso workbench is using?

How to find which HTM data the pso workbench is using?       Recently received V3 htm data from IFS. I have created a separate user in oracle and executed the script. How to find which htm data my pso workbench is using. ?Now in my PSO database am having both v2 and v3 htm data.   

5
T
Sidekick
2 years ago
Thilini Kumarasinghe
Superhero (Employee)
Thilini KumarasingheSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Object connection screen - Single LU with multiple Views gets overwritten with the latest record saved.

Hi All, Can you kindly help me with below query raised from one of our customers ? Single LU with multiple View gets overwritten in object connections window. Is this the standard behavior or is it something that should be fixed ? Example:Let’s say I create an entry in object connections window for LU PurchaseOrderLine and view PURCHASE_ORDER_LINE_ALL. Enter other needed data and save the record.Then create another new record for the same LU PurchaseOrderLine with a different view like RECEIPT_INFO_ALT. Enter other needed data and save the record.Note that the 1st line gets removed and only the 2nd line remains. Thanks and Best Regards,Thilini   

5
Mayura Wasantha
Hero (Employee)
2 years ago
M
Sidekick (Customer)
MartinFSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

FSM6u10 Customer Portal Different Customers

I have a question regarding conditionally showing the ‘Create Request’ button on the ‘Service Requests’ screen of the customer portal. In a nutshell, we service different customers (different organisations), some of which are allowed to create requests, but others not.  How do i achieve this on a customer by customer basis? the only way to do this i think would be by one of the following methods (if any of these possible)All customers get the same ‘Requests’ screen but conditionally show the button Each customer gets there own tailored ‘Requests’ screen Have a separate instance of the Portal for each customer, who then access it with their custom URL

1
M
Sidekick (Customer)
2 years ago
CallumW
Superhero (Partner)
CallumWSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Setting up Touch Apps - IFS Aurena Notify Me 10 - Push?

Hi,I am in the process of setting up Touch Apps again as we were previously on Apps 9 Cloud hosted and are now on Apps 10 TAS on Premise.I couldn’t get the IFS Notify Me 10 app to work with iOS at all, however now that I have switched across to the IFS Aurena Notify Me 10 app, I can see the records syncing ok. However, I’m struggling to get the push notifications to work...What are the steps required for the “Push Enabled” checkbox against Installed Apps/Devices to become enabled? I can see in Application parameters, that for Notify Me that PUSH_ENABLED is ON and there are values against NOTIFICATION_HUB_PATH and NOTIFICATION_HUB_URL Thanks, Callum

1
Subash Perera
Hero (Employee)
2 years ago
Mike The FSM TechnoGeek
Superhero (Employee)
Mike The FSM TechnoGeekSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

PSO Activity Type Constrained Shifts, Utilization, and Regions

We are finding that we need to be able to couple capacity (utilization rules/regions/shifts) to activity types.  We have been asked multiple times to support a use case that goes something like "We only have someone out there to do install work on Wednesdays" or "We want this team to spend X% of their time on these types of work."  Right now, we struggle to support these kinds of scenarios.

1
Mike The FSM TechnoGeek
Superhero (Employee)
2 years ago

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