Service (Touch Apps, MWO, MRO)

1732 Topics

MWO Batch Schedule Process

Hi Experts,The synchronization rules contains the Entity for related to specific application and version. For an example if we take ServiceEngApp, 1.7. Each entity has a default delivery method and will select a batch entity "MobileClientSecurity". Sync Rules For the above entity the default schedule is that it will sync for every 30 minutes interval. The Batch schedule for the ServiceEngApp 1.7 is every 15 minutes. Batch ScheduleLets Imagine that the batch schedule ran at 12:00 (Batch-1) and MobileClientSecurity entity has been synced in this batch schedule. The next schedule will run on 12:15 (Batch-2). But during Batch-2 the MobileClientSecurity entity should not sync as its default interval is 30 mins. When the Batch-3 runs (at 12:30) then the delta of MobileClientSecurity will be synced.The question I am having is that, how will the application will track that only some specific batch entities should be synced when it is executed ?( In above example, Batch-1 and Batch-3 will sync

2 years ago

HubertZDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Measurements in mWO

Hi, This is a question and also suggestion. You can add measurements in mobile work order application on your tablet. But when you forget to enter measurements and you complete your work, it’s too late to enter them back.So it would be nice to have possibility to make measurements mandatory for example for certain objects. Or at least have a reminder before completing work to enter measurements.Or maybe it is possible to create using events? But in case of “offline mode” sometimes, when an event will block something during synchronization it may lead to problem with work.Best regards,Hubert

2 years ago

JPryceDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Work order EAM

I have a work order (created manually and not linked to customer order) which has consumed material from a PO that seems to be CSS Type EAM (booking status transferred). The WO is connected to a project (the customer on the project is external). I have examples in one of our other IFS companies which has not gone to EAM (so I am assuming it is not system set-up). Can anyone suggest what the issue may be? How can I check if the project is connected to a sales contract in IFS/Contract Management?

2 years ago

BORDERSB

asked in Service (Touch Apps, MWO, MRO)

Surveys for mWO Not Syncing to Devices

We are working on our Upgrade to Apps10 UPD9 (from Apps8). This post is related to mWO Service 10 - Aurena Native app and Mobile Surveys.We configured Surveys based on the very light documentation we were provided. Help Pages in Aurena don’t work, confirmed by IFS. If anyone has detailed documentation of any kind on this, it would be very much appreciated.The Survey and Workflow Config, as far as we can tell, is set up properly but reaching out for community input here, along with a formal, pending IFS support request. All Synchronized Entities syncs are up-to-date. I just filtered for anything with ‘Surv%’. Survey Configuration:The Survey is PublishedSurvey Workflow Type selected “Work Start”; this means the Survey should pop up when the user presses Start Work on the MWO. I did try other statuses for testing, but none of them worked and ultimately this is what we need.The Work Task Assignment in the mWO App is in ‘Work Started’ status. This was a new WO/Task/Assignment created and a

2 years ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Error - INITFAILED:Initialization failed due to app redeployment.

Hello,I’m getting this error with two core environments. Is there a solution/work around for this?

2 years ago

Nipun GunaratneSidekick (Employee)

posted in Service (Touch Apps, MWO, MRO)

Service contract Periodic Price not displaying in Aurena

Hi All,Periodic Prices can be seen for the Invoice Planned Service lines in the Periodic Prices tab in the Service Line page in Aurena.But that cannot be seen in the Services tab as shown in the attached picture, because the periodic prices are changed time to time during the Service Contract validity period. Only Fixed Price will appear in the Price column because that price will be fixed during the Service Contract validity period. Thanks & Best Regards,Nipun

2 years ago

Nipun GunaratneSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Attachments in Case can't be downloaded in Chrome when Aurena Agent is enabled

Hi,We found a problem when adding attachments in web browser Chrome and extension Aurena Agent is enabled. The documents can be added but not downloaded and viewed. This error seems to be related to Aurena Agent. As a workaround we can suggest to disable and enable the Aurena agent extension from chrome. Once you have done that step, You won't get the issue again. But you will also get the issue when re-login to the system. Thanks & Best Regards,Nipun

2 years ago

Dakshinie WickramasingheHero (Employee)

posted in Service (Touch Apps, MWO, MRO)

Add custom tab into Aurena client

Thought of sharing "How to add custom tab into Aurena client" Navigated to the Application Configuration Package screen. Created an application configuration package.Then navigated to the Custom Logical Unit screen. Create new LU. Add attributes you want to see in the table.After creating custom logical unit RMB on it and Approved then Published, then add to the created Application Configuration Package. IEE clientNavigated to the window where you want to add the table (eg: Prepare Work Order)Then RMB on the page and Select Custom Objects - > Tabs -> Create NewThen added the created Custom Logical Unit Page as a Tab. Aurena ClientCreate Projection configuration with details. Here's shown example created example for a work assignment.Standard Projection Publish the projectionGo to Aurena page where you want to add the table /tabGet page designerCreate a list with entity you created above. Add needed fields. Go to My Assignment Entity > Tabs Add the list you created previous

2 years ago

TosohLBlumHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Drag and drop document attachment

When some users attempt to drag and drop any document into the attachment pane, they get the following error: The file type is not registered in Document Management/EDM Basic. Please contact the System Administrator.This seems to be a permissions issue because other users can drag and drop the same file with no issue. Does anyone know what they could be missing?We recently upgraded from 7.5 to 10. In 7.5, they had no issue with the drag and drop functionality.

2 years ago

Abrar khanSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

jovenlDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

My Stock in mWO Service App after changing user remote warehouse

I want to be able to switch remote warehouse easily - changing vans (having different stocks). When changing the user remote warehouse (i.e. removing and adding a new warehouse to the user) My Stock view in mWO Service App is not updated as expected: Parts that exist in the removed warehouse are displayed with quantity available 0. The parts in the new warehouse are displayed correctly. InvnetoryPartInStock in the database viewer displays just parts in the newly connected remote warehouse. This is after running synchronization rules InventoryPartInStock and UserWareHouseConnection.After also running synchronization rules for InventoryPart, UserRemoteWarehouseQuery, WareHouseBayBin still the result shows the qty available 0.It seems odd that qty available 0 is displayed, as My Stock shows available parts. Note that after initialization all parts with qty available 0 are removed from My Stock.

2 years ago

USLA

asked in Service (Touch Apps, MWO, MRO)

Connecting "IFS Aurena configurations" in to ACP

I made some changes in existing page using the “Page Designer” in IFS Aurena. But I cant see the page called "Configured Pages", to add my configuration in to a ACP. I'm login as IFSAPP.https://docs.ifs.com/techdocs/Foundation1/045_administration_aurena/220_Configuration/450_configuration_lifecycle_management/100_Import_export.htm

2 years ago

Atheeq MaharoofSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service App version

Hi Experts,The ServiceEngApp has different server versions for different UPD. Where can I find the ServiceEngApp version for each IFSAPPS10 Updates. Currently in APPS10UPD12 it is 1.7. APPS10UPD12Thanks and Regards,Atheeq Mahroof

2 years ago

CapJeremTDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

PSO users creation

Is there a way to create automatically users from IFS Apps to PSO ?If not, is there a way to import (through API for example) a list of users into PSO ?Regards,

2 years ago

SWTSTSLIAMDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Service Application

HiI am trying to set up the MWO Service Engineer application into our training environment, but when I come to initializing I get the following error, “Initialization already in process”I have no other MWO applications enabled so I'm a little confused, has anyone else came across this issues and how did they resolve it? Thanks

2 years ago

MilAmjadMDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10 logon issue

I am newbie to IFS MWO Service 10, can anyone guide me how to logon to the service as i do not know what to supply on second credential System Id?waiting

2 years ago

ZRZCOELHDANDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Auto-Generated Rota in PSO

Hello everyoneAfter upgrading PSO to 6.7.0.30, there is a new option in the Resource Planner menu named Auto-Generate Rota to automatically generate provisional rotas.Does anyone knows how it works?How the system knows, which shift templates needs to pick and which resources?Does IFS have documentation with an explanation of how the functionality works?Regards,Danilo

2 years ago

Tom Gerhard FjeldstadDo Gooder (Employee)

posted in Service (Touch Apps, MWO, MRO)

Understanding and using Delivery Methods in IFS Aurena Native Apps

Hi all, In APP10 several new types of delivery methods have been introduced for synchronizing data to the various Aurena Native Apps.With all these new capabillities I am curious about experiences and best practice for the setup of Synchronization Rules.Does anybody have any real life insight/experiences they could share? What has worked well, and what is not working as expected? Any documents explaing/detailing setups deviating from standard and the thoughts behind the different settings would be highly appreciated. More specifically.I would like to know if anybodyHave attempted to customize/alter Delivery methods apart from what is supported in standard. Say changing from Batch to Client Cache. What actions had to be taken? Any delimitations you need to consider? Have changed a Grouped Push into a regular Batch, if so what was the thought behind it? Finally I am wondering if anybody has any experience using the following undocummented Delivery methonds:On Demand New Batch Hepp!Tjom

2 years ago

Thomas WidmoserSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Person calendar exceptions & is available checkbox

Dear all, If a person got a person calendar exception assigned for a dedicated time period, it is not possible to schedule a task for that time horizon → error/warning message:Using the “Is available” checkbox in the person calendar exception gives the possibility to schedule a task nevertheless.I was expecting to configure this behavior via app params or via business rules. Meaning that we can decide that even without the checkbox “is available” we could schedule tasks. But this seems not to be possible via simple baseline settings.Question:Is this a standard baseline behavior that only via “is available” checkbox in the exception tasks can be scheduled for that time period or am I mistaken and this can be configured in app params or via a business rule (or somewhere else)? The preferred solution for us would be to define only a warning message e.g.“overlapping existing exception! do you want to proceed?”which can be confirmed via yes or canceled via no. regards,Thomas

2 years ago

teshanSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

PSO IO Server Utilization Issue - Dataset Distribution

One of the customer has raised following.“It has been observed that some of the PSO IO servers over utilized and some are under utilized. This is causing application performance and memory requirement issue on over utilized servers. It was also observed that how dataset distribution are setup as some server processing 11 datasets some are 0.” The requirement is to verify and provide a solution to fine tune so that utilization of servers should be uniform

2 years ago

athobieSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Settings for a part changed as a product when it used

Hi, On a request we have a part need (For the part : we flag: “part to product” “Asset) .We shipped the part (for example from a warehouse to a VAN tech)When we (the tech) declare the part as used in mobility, we also want that the part is considered as installed in the customer site. That is to say when we go on the Place transaction we want to see the (part) Product installed. For this scenario : what are the settings ?we thought that the flags (For the part : we flag: “part to product” “Asset) on the part transaction will allow the “release” of the part in product, but it’s not the case. what settings or steps are lacking ?Thanks for your help and regards

2 years ago

Bhanuka SenevirathneSidekick (Employee)

posted in Service (Touch Apps, MWO, MRO)

A Guide to Enabling Traces For Users on Mobile Work Order

We use Traces to find various issues on Mobile Work Order Apps. Essentially, what enabling Traces does is it logs every type of call (Database Calls, Application Code, Call Sequence, Stub Arguments) from Client to Server to see what happens Under the hood and Find solutions to the issue. Using traces, we can Track calls & actions from Client to Server (Backend). Enable TracesTo enable Traces, We need to select a user affected by a particular issue. On “IFS Enterprise Explorer,” please go to the “Explore Mobile User” window and Right Click on the user. Then select “Show Details.”Next, On the “Installed Apps/Devices” Tab, select the relevant device and Right Click on the Record. Then go to “Edit App/Device Settings…”In the Opened Dialog Box Check, “Enable traces” Check box Select Detailed Radio Box. Then, Check the relevant Check Boxes from the “Generate Traces for” Group. Then click Ok. After Enabling Traces, the user must Reinitialize the Device.*Enabling Traces will add some sm

2 years ago

AanHGTSHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Give Document Access to old documents for a new User

When I add a new user to Access Template/Document Class, the new user gets access to documents created after access is given.Is there a way that I can give the new user access to old documents as well?

2 years ago

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Service (Touch Apps, MWO, MRO)

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