Hi @KAMANUK In the Scheduling Schema Doumentation you can view the Suggested_Dispatch (Output) entity which will give you a good view of what data that is available in this entity when getting dispatch suggestions. When the Activity is Assigned in the FSM system you are referring to based on the suggested dispatch you should provide a update of that activity status - as you would on any activity assign-action within the FSM system.
You will have to configure the Object Property: PM_DEF_TASK_STATUS and set that to the status of RELEASED.
Hi, There are quite a lot of information on the Dispatch Console in the Product New Presentations for every release. It is under the product area of service management. Would advise to look through those presentations as a starting point.
Seems you are trying to report time for a Work Order - you would then need to setup details for the Maintenance Employee. Go to Service and Maintenance/Basic Data/Organization Basic Data and register the maintenance employee and connect it to a maintenance organization.
Why do you want to do this from the PSO side? I would follow the guidance of @Sajith Anushan in your case. Another option could be to set the base value to 0 of such activities.
Thanks @anmise , When I try to book appointment, it gives me below error. My question is where to set up the basic data in order to get rid of this error? Hi!You would have to first setup Appointment Template Items, an Appointment Template (this is where you specify the appointment mode). After that you will need to connect the appointment template towards the scheduling activity type you are planning to book appointments for.
Hi, As per business requirement there is no need to create a shift for resource. we have created a calendar in which we have define a day with 12 hours working in a day. So when we assign the task to any FSE then it will take the allocation end date as per calendar defined by us. As per screenshot given below you can see the allocation task end date is following a calendar with 12 hours a day. Once FSE click on work started then this date is changed in Dispatch console and it follows a 24 hours calendar(default calendar from IFS), below is the screenshot from dispatch console. Do we have a way which we can use and make the 12hr calendar as a default calendar at all the screen including dispatch console and it should not be dependent with the status of task. Let me know in case you need further clarification. The Work Assignment you see in the Dispatch Console follows the transactional flow. When the Assignment is started - that is then the starting point of the work. I.e. that is
Hi, What shifts are setup against the resource? Have you generated the Resource Avaialability for the Resource? This can be done through the Resource Details page.
Hi Dayan! Could you please raise this as an idea here on the community. https://community.ifs.com/topic/new?type=idea //Anders
Hi @HDZRISHABH Could you please provide a more detailed case of what you are seeing here. Step-by-step + your basic data setup (Scheduling dataset) and would appreciate some screenshots with explanations to be able to look into this. //Anders
Hi @ajnsse when we duplicate task , the option to duplicate resource demands dosen’t come. Thanks Hi, Did you try to copy the task per the above command?
@ajnsse This worked! Thank you!! Is there a way to also include the State ‘CO Created’ In the WON count without grouping the states? Thanks, Hi, Great. I think you can add an OR-statement in the first CASE-clause to also include CO Created State. And also to add in that status in the Condition-section of the query.
Hi, If you are on the Work Task page and select the command “New Work/Copy Work Task” you have the option to include to copy the resource demands as well. BR//Anders
Hi, Not sure exactly how you want to handle the statuses for Won/Lost but an option could be to use a data source along the lines of: And then using no Aggregation in the element:
Hi, Have you tried with using either the Dispatch Console or Allocate Resource functionality for assigning resources to Tasks on a Work Order? Any reason those options are ruled out in this case?
Hi, The date-selector can be used to move the view to specific date in the gantt. It only allows for the selection of dates that are within the defined scheduling window that has been enterred on your dataset. In your example if you zoom in to viewing the current date of May 3rd - then select the date of May 6th in the date-picker, the view will move to show 6th of May. BR//Anders
Hi @HDZRISHABH You can monitor all the historical allocations in the Resource Monitoring Gantt page.
Hi @MANI0202 The historical view is not possible at the moment in the Dispatch Console - we are aware of this and will work on that improvement for future release. Regarding the highlighted part of the timeline in the screenshot you attached - could you elaborate a bit on what you need more information around in that area?
Hi, The allocation dates&times on the work assignment will not be changed when starting the job - so the original “planning” will still remain. However to be able to monitor the actual ongoing work and progress the Dispatch Console will represent that actual process when the assignment is started.
Hi @ZEPWAYNEH The only option at the moment is to have the description as Unavailable in the Workbench for unavailabilities created as a Misc. Resource Allocation. We are aware of this request to view more detailed information and are planning to allow for this in coming releases.
Hi, The Assignment seems to be in started status in your example.When a job is started the start-time of the Taskassignment is shown in the dispatch console as the actual start date&time to represent the actual transactional status of the work. This means that the end-date of the work assignment will be set accordingly to the new start-date. (observe the Work Start date&time set on your assignment - this is what is represented in the Dispatch Console after starting the work) You can try to create a new Work Task - assign it in the Dispatch console - keep it in assigned status and then change the start/finish date of the assignment - this will show you the changed data also on the Dispatch Console
Hi, What release are you running?Have you identified any steps that you take before this error is happening? Is it when staring and opening the page itself? I would suggest to log a support case for this explaining the test-steps to recreate this error happening.
Hi @fekramkun How far have you got in the process of loading in the work orders and resource data that is to be scheduled? It is easier if you provide screenshots of where you are in the process and I will be able to guide you to produce the schedule. Best Regards, Anders
Hi @Marc Cornelis Please elaborate a bit more on what the use case and sceanrio is that you are trying to achieve with configuring multiple sites and multiple manitenance organizations in the company. It is absolutely possible to set up different sites and maint orgs within a company. But would need some more detail on this to be able to help further. Best Regards, Anders
Hi @fekramkun A bit hard to follow the steps you have taken here and what is not working. Can you provide some detials on the steps you followed (and maybe some screenshots if possible) we will be able to assist. 🙂
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