Support & Services FAQs and Help

asked in Support & Services FAQs and Help

ERP training

I have been told about IFS ERP software, and I am interested to learn it, is it possible to apply in the academy if I am not customer or partner ? If no is this a third party who can provide these kid of trainings and how much does it cost approximately? thank you in advance

1 year ago

craryitSidekick (Customer)

asked in Support & Services FAQs and Help

IFS Learning Resources

Is there a place to learn more information on IFS besides the Academy and Help Pages? The Academy seems lacking in basic how to use while the help pages are vague. They don’t show examples or basic tutorials. Thanks!

8 months ago

daniel.sokolowskiDo Gooder (Partner)

asked in Support & Services FAQs and Help

Expired password to support.ifs.com

Hi, when I’m trying to login to support.ifs.com - I get info that my password has expired. How can I restore my access?

11 days ago

IniNaadiJSidekick (Partner)

asked in Support & Services FAQs and Help

IFS Academy- Practitioner exams

Hi All, Please let me know your inputs for these concerns.1)When I try to do my certified practitioner exam from Google chrome I'm unable to login to ifs academy have to change the password. 2) Unable to view the questions of the 1st attempt.

1 year ago

talcarazDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Portal Login

I’m having problems logging into the portal. I haven’t used it in a while and it won’t allow me to reset my password. I get “Invalid Username or User has not been approved. Please type your IFS username correctly and try again.” when I submit my username. I even tried to “register” but it says my username and email address already exist.

1 year ago

AbhilokSidekick (Partner)

asked in Support & Services FAQs and Help

Application download did not succeed

IDENTITIES Deployment Identity : Ifs.Fnd.Explorer.C1-BF-E5-54-D8-B8-AD-47-2C-6B-2F-A4-06-B6-F6-03, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86 Application Identity : Ifs.Fnd.Explorer.exe, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86, type=win32APPLICATION SUMMARY * Online only application. * Trust url parameter is set.ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of https://ifspreprodnew.apmterminals.com/client/runtime/Ifs.Fnd.Explorer.application?ADMINGATEWAY=true resulted in exception. Following failure messages were detected: + File, Ifs.Fnd.Explorer.exe, has a different computed hash than specified in manifest.COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected.WARNINGS There were no warnings during this operation.OPERATION PROGRES

3 months ago

BOAABAINDo Gooder (Customer)

asked in Support & Services FAQs and Help

Portal Account Locked How to Reset Password

Hi everyone,My password has expired to the new customer portal. The re-set password link from the IFS.com page links back to the old portal with the old user names. Has anyone been able to re-open an account since the change to the new portal? any tips are appreciated Thank you

1 year ago

VPADABERGDo Gooder (Customer)

asked in Support & Services FAQs and Help

Error when trying to login to IFS portal

I get this message when I’m trying to login to IFS portalParameters in the customized error page:Transaction ID = 519733-PPE0Session ID = -Violation Category = APPFW_SIGNATURE_MATCHViolation Log = CEF:0|Citrix|NetScaler|NS13.1|APPFW|APPFW_SIGNATURE_MATCH|6|src=165.1.243.106 spt=49448 method=GET request=https://portal.ifsworld.com/ msg=Signature violation rule ID 6414: web-misc novell groupwise messenger accept-language header buffer overflow attempt cn1=4989252 cn2=519733 cs1=WAF_PRO_PROD cs2=PPE0 cs4=ALERT cs5=2023 cs6=web-misc act=blockedSession Cookie : -

4 months ago

HSELEWUSidekick (Customer)

asked in Support & Services FAQs and Help

Adding a picture as background at IFS Lobby

Hi all, I’d like to add a custom picture in this lobbyelement: The image is saved on the MV-Server, just like our logos for the company.Do you have any idea, why this isn’t working? Thanks in advance,Lena

14 days ago

ThejSidekick (Partner)

asked in Support & Services FAQs and Help

Unable to access IFS Scope tool?

Hi experts,I have completed the Scope Tool Essential training . But, I could not able to get the IFS scope tool access . Appreciate it if anyone can advise on how to obtain IFS Scope tool access. Thank you.Theja

1 year ago

JukkaJSidekick (Customer)

posted in Support & Services FAQs and Help

Loss of Send Email Option for Customers

Hi. Changes this big should not be hidden inside periodical maintenance notifications. This change in email usage has a great possibility to do massive harm in the capabilities for communication between the vendor and customer. In our case we have a light (and sufficient) email-integration in use between our own and IFS’ ticket portals. Now it’s unclear if this will work from now on. It is vital to have it working. Will get back to this after talking about it in more detail with our IFS consultant.

5 months ago

mingramDo Gooder (Customer)

asked in Support & Services FAQs and Help

Problems login to IFS Academy

I should have an account there but cannot login, password resetting not sending any emails back to actually do the reset. There is no information what or who could be contacted in such cases. And yes junk mail been checked also.

1 year ago

MatthewSidekick (Customer)

asked in Support & Services FAQs and Help

Access LCS Data

Hi,I have noticed that with access to the Service Centre I can no longer access LCS data.Is this possible to re-enable?The data there is invaluable to speeding up resolutions of case that IFS Support are looking at.

8 months ago

Maja StanislawskaSidekick (Customer)

asked in Support & Services FAQs and Help

Training/good practice for system administrators?

Hi,Has there been some training or good practice workshop for system administrators?We are currently using IFSAPP10 SaaS and hear internally that more understanding of some administrative topics would be needed as the technical documentation is not always sufficient.Do you have some resources that you could link here? Thank you.

1 year ago

JukkaJSidekick (Customer)

asked in Support & Services FAQs and Help

New Interface for LCS/CEC/ISC

Hi. Will there be and if yes when a new user interface published to the Life Cycle Support (LCS) Solution that would replace both the Customer Engagement Center (CEC) and Internet Support Center (ISC)?The ISC look and feel is from the early 00’s but it still works more logically that the CEC. CEC on the other hand seems to be unreachable less than the ISC. I use LSC at least weekly if not daily and would really hope for some modernisation step to be taken in the functionalities and layout.When CEC was published I sent a long list of faults and improvement needs and I believe the answer at some point was that there will be a new tool at some point. I am still waiting and someone on this community probably has more information about the matter. bts. the sub project selection list on this form has no good value for LCS, but I have to pick one anyway to be able to create this question

1 year ago

SaraCrankSidekick (Customer)

asked in Support & Services FAQs and Help

Problems Logging into Customer Portal

Is anyone else having issues logging into the Customer Portal? I ran into the below error last week, reset my password and was good. I’m getting the same error, changed my password again and I still can’t log in. This has been going on for the past 3 weeks or so.

1 year ago

VivekNRSidekick (Partner)

asked in Support & Services FAQs and Help

IFS Cloud 22R2 SU7 - ifsapp-odata pod is in ERROR state

Hi All,ifsapp-odata pod was in ERROR state and the other new ifsapp-odata pod also was recreated on its own but the old pod not deleted/dropped automatically, we encountered multiple issue in application for example "Reports (PDFs) are not loading/ previewing for the user". when we deleted the error ifsapp-odata pod and restarted the new ifsapp-odata pod then the system came back to normal. Getting error in ifsapp-odata podStatus: FailedReason: EvictedMessage: Pod ephemeral local storage usage exceeds the total limit of containers 1G. Kindly guide us, it will be highly appriciated.Regards,Vivek NR.

6 months ago

vincent.larregleDo Gooder (Customer)

asked in Support & Services FAQs and Help

Service Center cases search

Hello,The service center portal allows searching for cases based on specific criteria: However, since the data presented on the portal shows very limited attributes of cases, it is not possible to take advantage of such fancy search options. Does someone know how to use this effectively?

1 year ago

AndryisSidekick (Partner)

posted in Support & Services FAQs and Help

How to get certified?

Hello!As an IFS partner employee, I’ve setup my new training plan to get certified by the end of this year. I’ve tried to scan all training available for free to get familiarized with the provided traing modules. I’ve downloaded all the documents on the certification process and I’ve finally made my own certification plan according to my actual knowledge. I was a bit loss during the navigation but it’s a part of the process. May be IFS can improve how to find easily any items we are looking for.Today I’ve started form the basic requirements required by the certification. Some of them are free but many requires fees. I consider myself as an expert on the domain I’ve choosen but I dind’t see easily how to pass the test on those prerequisted modules to evaluate myself before the certification. Howether, I’ve got an appointment to pass my test by the end of november this year. If you can explain to me step by step how to get to the final exam (Project management), it would be great Thank y

1 year ago

dmanueleHero (Customer)

asked in Support & Services FAQs and Help

DOes anyone know how to get to IFS case tickets proir to the new Portal?

The old IFS Portal and the Customer Engagement Centers are gone.I cannot find any of my previous cases in the new portal and when I try to open a case I can only open it for IFS Cloud.- I have IFS7.5 and IFS8.0 systems with cases.I tried to open a case for this issue but none of the drop downs apply and it won’t let me leave them blank.

1 year ago

yalefrSidekick (Partner)

asked in Support & Services FAQs and Help

Training for projections

In IFS Academy, what is the most suitable training to master and manage the projections for access rights?

1 year ago

fmakumiDo Gooder (Customer)

asked in Support & Services FAQs and Help

IEE single user unable to login

Environment:IEE, IFSv10 UPD 11 Enabled single sign-on via ADFS securityProblem:Windows security pops up when user tried to connect through SSO (Sign in as current user) as shown below User can log in when they type username and password, however, User gets kicked off sporadically and the system locks them out completely. It unlocks after 5-10 min or more and they are then able to connect only by typing in username and password and not through current user link shown aboveChecks/Tests done:Checked user configuration on both IFS and Active Directory account Requested user to close IFS and all other applications before changing password Confirmed no sessions on FND_CLIENT_LOGON_TAB before requesting user to retry connection, which still failed, but after awhile let the user connect. User was provided a different PC to rule out if it was machine related issueNote: The timeouts ae irregular. User had no issues until a week ago. User says no change occurred from their end. Other users are ok

11 months ago

Asela MunasingheSuperhero (Customer)

asked in Support & Services FAQs and Help

Attachments not downloadable for closed IFS cases

Not sure if this is the correct sub forum to post this question. If not, kindly advise me what’s the correct sub forum. We try to open case attachments from the old [closed] IFS cases that we reported in the past. Seems it’s not possible. Not just me, all my colleagues I tested the issue seem to have it. It would be interesting to know if other customers also face the same issue.Is this an intentional restriction from the IFS side? IFS Customer ID 307435

1 year ago

MELutherSidekick (Partner)

asked in Support & Services FAQs and Help

Cannot log out of ServiceNow

Starting last week, I am unable to log out of ServiceNow: https://support.ifs.com/csmI would like to log out of my main account to login under a customer’s account.I get the following message when I click my name then select “Logout” Error details:Activity ID: c37eb43c-90a8-431b-3b07-0080010000e3 Error time: Tue, 18 Apr 2023 18:44:08 GMT Cookie: enabled User agent string: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36

11 months ago

bruno phadkeDo Gooder (Partner)

asked in Support & Services FAQs and Help

waitlisting for a course

can somebody clarify, once a course started, what happens to the waitlisted candidates.are they automatically registered for next available course as per schedule ? is there a notification to waitlisted candidates indicating if ? appreciate an update. Bruno

1 year ago

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Support & Services FAQs and Help

103 Topics

ERP training

IFS Learning Resources

Expired password to support.ifs.com

IFS Academy- Practitioner exams

IFS Portal Login

Application download did not succeed

Portal Account Locked How to Reset Password

Error when trying to login to IFS portal

Adding a picture as background at IFS Lobby

Unable to access IFS Scope tool?

Loss of Send Email Option for Customers

Problems login to IFS Academy

Access LCS Data

Training/good practice for system administrators?

New Interface for LCS/CEC/ISC

Problems Logging into Customer Portal

IFS Cloud 22R2 SU7 - ifsapp-odata pod is in ERROR state

Service Center cases search

How to get certified?

DOes anyone know how to get to IFS case tickets proir to the new Portal?

Training for projections

IEE single user unable to login

Attachments not downloadable for closed IFS cases

Cannot log out of ServiceNow

waitlisting for a course

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