Support & Services FAQs and Help

Q&A for Help with IFS Resources - CEC, LCS, ISC, ServiceNow, Academy, Scope Tool, etc.

  • 102 Topics
  • 219 Replies

102 Topics

C
Sidekick (Customer)
craryitSidekick (Customer)
asked in Support & Services FAQs and Help

IFS Learning Resources

Is there a place to learn more information on IFS besides the Academy and Help Pages? The Academy seems lacking in basic how to use while the help pages are vague. They don’t show examples or basic tutorials.  Thanks!

12
A
Do Gooder
8 months ago
M
Sidekick (Customer)
MatthewSidekick (Customer)
asked in Support & Services FAQs and Help

Access LCS Data

Hi,I have noticed that with access to the Service Centre I can no longer access LCS data.Is this possible to re-enable?The data there is invaluable to speeding up resolutions of case that IFS Support are looking at.

11
M
Sidekick (Customer)
8 months ago
J
Sidekick (Customer)
JukkaJSidekick (Customer)
posted in Support & Services FAQs and Help

Loss of Send Email Option for Customers

Hi. Changes this big should not be hidden inside periodical maintenance notifications. This change in email usage has a great possibility to do massive harm in the capabilities for communication between the vendor and customer. In our case we have a light (and sufficient) email-integration in use between our own and IFS’ ticket portals. Now it’s unclear if this will work from now on. It is vital to have it working. Will get back to this after talking about it  in more detail with our IFS consultant.

11
J
Sidekick (Customer)
5 months ago
A
Do Gooder
AlforjaniDo Gooder
asked in Support & Services FAQs and Help

ERP training

I have been told about IFS ERP software, and I am interested to learn it, is it possible to apply in the academy if I am not customer or partner ? If no is this a third party who can provide these kid of trainings and how much does it cost approximately?  thank you in advance 

9
S
Do Gooder (Employee)
1 year ago
D
Do Gooder (Partner)
daniel.sokolowskiDo Gooder (Partner)
asked in Support & Services FAQs and Help

Expired password to support.ifs.com

Hi, when I’m trying to login to support.ifs.com - I get info that my password has expired. How can I restore my access? 

8
M
Do Gooder (Customer)
11 days ago
V
Do Gooder (Customer)
VPADABERGDo Gooder (Customer)
asked in Support & Services FAQs and Help

Error when trying to login to IFS portal

I get this message when I’m trying to login to IFS portalParameters in the customized error page:Transaction ID = 519733-PPE0Session ID = -Violation Category = APPFW_SIGNATURE_MATCHViolation Log = CEF:0|Citrix|NetScaler|NS13.1|APPFW|APPFW_SIGNATURE_MATCH|6|src=165.1.243.106 spt=49448 method=GET request=https://portal.ifsworld.com/ msg=Signature violation rule ID 6414: web-misc novell groupwise messenger accept-language header buffer overflow attempt cn1=4989252 cn2=519733 cs1=WAF_PRO_PROD cs2=PPE0 cs4=ALERT cs5=2023 cs6=web-misc act=blockedSession Cookie : -

8
J
Do Gooder (Employee)
4 months ago
SaraCrank
Sidekick (Customer)
SaraCrankSidekick (Customer)
asked in Support & Services FAQs and Help

Problems Logging into Customer Portal

Is anyone else having issues logging into the Customer Portal? I ran into the below error last week, reset my password and was good. I’m getting the same error, changed my password again and I still can’t log in. This has been going on for the past 3 weeks or so.  

7
Link
Superhero (Customer)
1 year ago
HSELEWU
Sidekick (Customer)
HSELEWUSidekick (Customer)
asked in Support & Services FAQs and Help

Adding a picture as background at IFS Lobby

Hi all, I’d like to add a custom picture in this lobbyelement: The image is saved on the MV-Server, just like our logos for the company.Do you have any idea, why this isn’t working? Thanks in advance,Lena

7
HSELEWU
Sidekick (Customer)
13 days ago
Asela Munasinghe
Superhero (Customer)
Asela MunasingheSuperhero (Customer)
asked in Support & Services FAQs and Help

Attachments not downloadable for closed IFS cases

Not sure if this is the correct sub forum to post this question. If not, kindly advise me what’s the correct sub forum. We try to open case attachments from the old [closed] IFS cases that we reported in the past. Seems it’s not possible. Not just me, all my colleagues I tested the issue seem to have it. It would be interesting to know if other customers also face the same issue.Is this an intentional restriction from the IFS side? IFS Customer ID 307435

6
Asela Munasinghe
Superhero (Customer)
1 year ago
R
Do Gooder (Customer)
Romain_SNPDo Gooder (Customer)
asked in Support & Services FAQs and Help

Developper Studio installation frozen

Hello everyone, I downloaded developer studio 23.2 from ifs developer portal : IFS Developer PortalI end up with this file : SetupDeveloperStudio_23.2-64bit.exeI execute the file, it’s configuring the application (short loading screen). On the next step, it froze. There is 4 options at the bottom of the screen of the application, but no text appearing and the commands are not working. I waited for very long, nothing happened. Had to quit from task manager. Then I deleted the folder .developerstudioparent-installer, redownloaded the same version : still freezing. Any help would be appreciated : My windows is in 64 bits with this parameters :Version 22H2, Build 22621.2428, Professionnal versionRegards

6
R
Do Gooder (Customer)
9 days ago
Y
Sidekick (Partner)
yalefrSidekick (Partner)
asked in Support & Services FAQs and Help

Training for projections

In IFS Academy, what is the most suitable training to master and manage the projections for access rights?

5
KristenGastaldo
Superhero (Employee)
1 year ago
Maja Stanislawska
Sidekick (Customer)
Maja StanislawskaSidekick (Customer)
asked in Support & Services FAQs and Help

Training/good practice for system administrators?

Hi,Has there been some training or good practice workshop for system administrators?We are currently using IFSAPP10 SaaS and hear internally that more understanding of some administrative topics would be needed as the technical documentation is not always sufficient.Do you have some resources that you could link here? Thank you.

5
Maja Stanislawska
Sidekick (Customer)
1 year ago
RobMagruderLantronix
Do Gooder (Customer)
RobMagruderLantronixDo Gooder (Customer)
asked in Support & Services FAQs and Help

Is it a bad idea to grant IFSCONNECT access to sites?

Is it a bad idea to grant IFSCONNECT access to sites?  Are the any negative consequences?

5
Manulak
Hero (Customer)
5 months ago
B
Sidekick (Customer)
BLLBrucemoSidekick (Customer)
asked in Support & Services FAQs and Help

IFS Internal Support

I am currently running the support desk for our IFS Apps 9 application, servicing over 350 full license users. Am struggling a bit to keep up with demand for usual service items, permission sets, user amendments, general functionality questions alongside a backlog of change requests (Some large, some not so big) alongside Projects, and a potential upgrade. I also have a number of integrations that always require supportI have an analyst, and a developer who helps from time to time but is dedicated to the business. We have a small technical team that look after the on-prem servers, but thats about it. What size teams are typical for similar businesses? We use the HR with health and safety, SFWB, Finance, Service, Relationship Management, Supply chain  to mention a few along with a fair amount of config. We have a small pot of funds to support configurations that are out of my knowledge base and some functional support. Its a fair amount, and I am approaching the business leads for more

5
B
Sidekick (Customer)
10 months ago
D
Hero (Customer)
dmanueleHero (Customer)
asked in Support & Services FAQs and Help

DOes anyone know how to get to IFS case tickets proir to the new Portal?

The old IFS Portal and the Customer Engagement Centers are gone.I cannot find any of my previous cases in the new portal and when I try to open a case I can only open it for IFS Cloud.- I have IFS7.5 and IFS8.0 systems with cases.I tried to open a case for this issue but none of the drop downs apply and it won’t let me leave them blank.   

5
Kanishka Wasalagedara
Sidekick (Employee)
1 year ago
VivekNR
Sidekick (Partner)
VivekNRSidekick (Partner)
asked in Support & Services FAQs and Help

IFS Cloud 22R2 SU7 - ifsapp-odata pod is in ERROR state

Hi All,ifsapp-odata pod was in ERROR state and the other new ifsapp-odata pod also was recreated on its own but the old pod not deleted/dropped automatically,  we encountered multiple issue in application for example "Reports (PDFs) are not loading/ previewing for the user". when we deleted the error ifsapp-odata pod and restarted the new ifsapp-odata pod then the system came back to normal. Getting error in ifsapp-odata podStatus:       FailedReason:       EvictedMessage:      Pod ephemeral local storage usage exceeds the total limit of containers 1G. Kindly guide us, it will be highly appriciated.Regards,Vivek NR.

4
VivekNR
Sidekick (Partner)
6 months ago
T
Sidekick (Partner)
ThejSidekick (Partner)
asked in Support & Services FAQs and Help

Unable to access IFS Scope tool?

Hi experts,I have completed the Scope Tool Essential training . But, I could not able to get the IFS scope tool access . Appreciate it if anyone can advise on how to obtain IFS Scope tool access. Thank you.Theja

4
S
Do Gooder (Employee)
1 year ago
A
Sidekick (Partner)
AbhilokSidekick (Partner)
asked in Support & Services FAQs and Help

Application download did not succeed

 IDENTITIES    Deployment Identity        : Ifs.Fnd.Explorer.C1-BF-E5-54-D8-B8-AD-47-2C-6B-2F-A4-06-B6-F6-03, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86    Application Identity        : Ifs.Fnd.Explorer.exe, Version=10.2401.507.5404, Culture=neutral, PublicKeyToken=8ae181aec271c687, processorArchitecture=x86, type=win32APPLICATION SUMMARY    * Online only application.    * Trust url parameter is set.ERROR SUMMARY    Below is a summary of the errors, details of these errors are listed later in the log.    * Activation of https://ifspreprodnew.apmterminals.com/client/runtime/Ifs.Fnd.Explorer.application?ADMINGATEWAY=true resulted in exception. Following failure messages were detected:        + File, Ifs.Fnd.Explorer.exe, has a different computed hash than specified in manifest.COMPONENT STORE TRANSACTION FAILURE SUMMARY    No transaction error was detected.WARNINGS    There were no warnings during this operation.OPERATION PROGRES

4
A
Sidekick (Partner)
3 months ago
M
Do Gooder (Customer)
mingramDo Gooder (Customer)
asked in Support & Services FAQs and Help

Problems login to IFS Academy

I should have an account there but cannot login, password resetting not sending any emails back to actually do the reset. There is no information what or who could be contacted in such cases. And yes junk mail been checked also.

4
Udari Samarasinghe
Do Gooder (Employee)
1 year ago
B
Hero (Customer)
BrianGHero (Customer)
asked in Support & Services FAQs and Help

IFS Support link broken on Customer Portal?

I was set up with my IFS customer account and logged into the Customer Portal (https://portal.ifsworld.com/portal/) the next day.  Initially, the IFS Support link was completely broken, opening to void(0);.  Sometime later it began working with a direct click opening the Support Portal (https://support.ifs.com/csm ).  I suspect there may have been a delayed permissions issue.  However, trying to right-click to “Open link in a new tab” fails.  I’m using latest Chrome.  Is this intentional behavior?

4
KristenGastaldo
Superhero (Employee)
1 year ago
william.klotz
Superhero (Customer)
william.klotzSuperhero (Customer)
asked in Support & Services FAQs and Help

IFS Community Search

The last week or so I’ve not been able to get the search to work properly in the community.   Anything I enter in the search field does not return any result.   Is anyone else having an issue searching the community forum?

4
KristenGastaldo
Superhero (Employee)
1 year ago
schumacher777
Do Gooder (Customer)
schumacher777Do Gooder (Customer)
asked in Support & Services FAQs and Help

IFS Academy - videos play, then pause and fail to finish...

I got all signed up and figured out which courses I wanted to go through, but when viewing them, they will play about 70% complete, then fail to finish.  I thought maybe it was a Chrome issue, so I logged into IFS Academy in Microsoft Edge and still behaved the same way.Has anyone had this experience?   Thanks, Michael

4
I
Do Gooder (Employee)
10 months ago
HSELEWU
Sidekick (Customer)
HSELEWUSidekick (Customer)
asked in Support & Services FAQs and Help

How to undo a solved mark in community or deleting my question?

Hi all, I’ve accidently marked a answer as solved, although it doesn’t work, can you tell me how to undo it or delete my question?I can’t even edit it anymore… Regards,Lena

3
HSELEWU
Sidekick (Customer)
1 year ago
T
Do Gooder (Customer)
talcarazDo Gooder (Customer)
asked in Support & Services FAQs and Help

IFS Portal Login

I’m having problems logging into the portal.  I haven’t used it in a while and it won’t allow me to reset my password.  I get “Invalid Username or User has not been approved. Please type your IFS username correctly and try again.” when I submit my username. I even tried to “register” but it says my username and email address already exist.

3
T
Do Gooder (Customer)
1 year ago
J
Sidekick (Customer)
JukkaJSidekick (Customer)
asked in Support & Services FAQs and Help

New Interface for LCS/CEC/ISC

Hi. Will there be and if yes when a new user interface published to the Life Cycle Support (LCS) Solution that would replace both the Customer Engagement Center (CEC) and Internet Support Center (ISC)?The ISC look and feel is from the early 00’s but it still works more logically that the CEC. CEC on the other hand seems to be unreachable less than the ISC. I use LSC at least weekly if not daily and would really hope for some modernisation step to be taken in the functionalities and layout.When CEC was published I sent a long list of faults and improvement needs and I believe the answer at some point was that there will be a new tool at some point. I am still waiting and someone on this community probably has more information about the matter. bts. the sub project selection list on this form has no good value for LCS, but I have to pick one anyway to be able to create this question

3
KristenGastaldo
Superhero (Employee)
1 year ago

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