Service (Touch Apps, MWO, MRO)

Hi ,can anyone tell , how can we set the initial screen in mobile after the person login.example : once login we get the home menu , can i change it to any other screen . App param:i could see one option in app param where we can set the initial screen in mobile but it is limited to Home or joblist .thanksmuthujayashree R

3 years ago

HubertZDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO synchronisation error

Hi, One of our customer has recently reported serious problems with mWO synchronisationBelow is a log from one user In details you can see:Initialize data failed: Error when distributing INIT transaction: (ORA-00001: unique constraint (IFSAPP.MOBILE_OUT_MESSAGE_DATA_UIX) violatedORA-06512: at "IFSAPP.MOBILE_TRANSACTION_PUBLISH_SYS", line 2557ORA-06512: at "IFSAPP.MOBILE_TRANSACTION_PUBLISH_SYS", line 656) Same errors have been reported previously - in log we can see the number of occurence in different days From users point of view - they get an error on mobile device and just can’t work After 29.01.2022 seems like backup or restart solved the error but probably only temporarily. What can cause such error? How to diagnose it? Maybe something in configuration is wrong or needs some adjustements? It happens for many users including IFSAPP, not only one user, so it seems like a global problem. Best regards,Hubert

2 years ago

Asela MunasingheSuperhero (Customer)

asked in Service (Touch Apps, MWO, MRO)

PO Document access for all organizational users

Hi All I created a Document class under which I plan to connect a certain set of documents to either PO header or line (or both) in the future. Now I need to give all IFS users in my organization ‘View Only’ access to this Doc Class. I read the following post and the answer by @Thilini Kumarasinghe and noticed that PO is not among the standard object types available for access control. Can anybody guide me through the steps on how should I do this with regards to the access setup? Thank You

2 years ago

Dasun NavodaSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

New fields added via modification not available in Aurena native page designer

We have added a new field “C_SAFETY” to Aurena “Work Task” page via a modification. This “C_” field is available in both JT_TASK_TAB table & JT_TASK base database view.We want to add this field to Aurena Native “Work Details” page, but it is not shown in the aurena native page designer attribute list under content. We have another set of custom fields added to the same “JT_TASK” entity as a configuration (CF$_TEST1, CF$_TEST2)and these custom fields available in “Aurena Native Page Designer”, but none of the fields added via a MOD not available in.Any reason it is not available?

1 year ago

Ann DegroatHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Exception

Has anyone seen this Exception before? System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.

3 years ago

ZTC ZTC JGOTAHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Document Access -> Person ID '*' -> IFS 9

We have a generic Person ID that is used at our company, which when used signifies that everyone at the company has access to viewing the document. This generic Person ID is an asterisk (*). When this is listed in the Person ID, there is no security to prevent anyone from viewing the document.I have three questions:1- Is there a way to deny viewing access to a user even when the asterisk is used in the Person ID field? 2- How can I control who belongs to this group signified by the asterisk?3- If the two questions above are impossible, would it be possible to create a warning pop up window event that will prevent specific users from accessing certain classes of documents, and in the moment when the user clicks to view an event it will reject the access? I know how to create pop up warning windows but in using an event, but in this case nothing could fire the event. Any idea or example? Screenshots would be helpful or a tutorial document.

3 years ago

DBolsterDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Editing Mobile Work Order Report Layout

Does anyone know of a way of editing the layout of standard WO report in Mobile Work Order Particularly is there a way of replacing the IFS logo with a company Logo.

1 year ago

ctaylor56Hero (Partner)

posted in Service (Touch Apps, MWO, MRO)

Work Task Labor Cost

Currently I have a customer using Work Task Clocking in IFS to report their time in mWO Service 10. They have 3 main resource groups with 3 different costs. See below arbitrary example: Level 1: $50/hrLevel 2: $70/hrLevel 3: $100/hr A Level 3 technician will belong to all three resource groups (i.e. a Level 3 can do the work of a level 3, level 2 and level 1) and a level 2 technician will belong the level 2 group and level 1 group and the level 1 technicians will only belong to the level 1 resource group. If a PM action is built with a resource demand of a level 1, essentially any resource should be able to complete the work. The planned cost would be show a planned labor cost of $50 * Work Task Duration. Now if the actual tech with a primary resource group (Default Resource Group) of Level 3, then my firm belief is the Actual Cost of the Labor Work Task should be $100 * Actual time spent on the job. IFS, in this scenario is using the planned resource group cost, and completely i

2 years ago

bhhelkDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Hide Tiles from Dashboard/Home Screen in MWO Service

How to enable/ disable “New Work Order”, "Pool Work" and "Work to Prepare" tiles from home screen of in IFS cloud MWO maintenance application?

8 months ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Work Task Template External planning

We are currently working on upgrading from IFS 9 to IFS 10 EE (update 11 currently). I want to make sure that we always have a resource group connected to the work tasks that are generated so I am trying to figure out the best way to use work task templates (service work with most of the time one task per WO). Many of our work orders/work tasks are generated to have an outside contractor actually get a PO from us to do the work on site. We would use the internal resource groups for who needs to handle the call internally until completion. I found another thread that allowed me to understand that I can use a Non-inventory Purchase part to be able to automatically start a requisition, but I am trying to understand what the planning of External would be otherwise. We normally have been using a non-inventory part for our labor to contractors because the price is always changing due to scopes.I originally set this template up as line two was simply set up under planning and external manuall

2 years ago

Martial SouliéDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Apps10 TimeTracker synchronization

Hi, We are in the process of implementing TimeTracker in our APPS10 roll-out. We currently have an issue with basic data synchronisation (see below). Has anyone already had the same issue, and how was it solved ? Regards, Martial

2 years ago

CaroleSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Document Macro

The creation of the View document (PDF file) can be supported with a macro ? if yes, can someone help me to build it ? And is a macro can create a structure doc with a child document ?

3 years ago

graeme86Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

FSM5.7.6 Request Template UDF Fields

I would like to use one of the UDF fields from the Request template and when running the ECO Generation it copy that field onto the Request. is this doable? if so what additional setup would be required as just adding the field to the UI for the request template did not do it. Thanks, Graeme

3 years ago

0guzHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

How Can I Get BLOB Data For Attached Documents

Hi All,I want to get blob data for attached documents (it doesnt be found at edm_file_storage_tab, this tab not include the attached documents i though). So is it possible to get those data? If yes, which table can give this data?Best Regards.

2 years ago

WMCMARSEGLIADo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Trigger custom event after internal order is created?

Anyone know how to trigger a custom event after internal order is created?

1 year ago

siva.cgDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

regarding Document Management REST API

Hello Team, I am pretty new to IFS with some background in middleware technologies. I am currently working on creating a document in IFS using IFS oData/REST API.As per my understanding, to attach an external document to an IFS object using API , we need to follow below 3 steps: a. Create a document in IFS (IFS API - Projection: CreateAndImportDocument and Invoke action CreateDocument) b. Upload an external file to previously created IFS document c. Attach the document to an IFS objectI am able to create a document in IFS using the API successfully (Projection:CreateAndImportDocument and Invoke action CreateDocument) And not sure which API or projection should I use to make next for uploading an external file to previously created IFS document? Can someone help me in this regard?Any help in this regard is highly appreciated. Regards,Siva

3 years ago

CUCSOLUTIONSSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Use of eforms and mWO

We use eforms as part of surveys to capture data from field techs in the field.Recently we began seeing delays in mobile syncing and I am wondering if there are limitations to the use of eforms on mobile.We use multiple pools and can have up 4000 work orders in various pools along with objects syncing to the mobile devices.We use a Windows Surface Pro 8G RAM Windows10 mobile device. I tried to find how the TAS on Prem works with the MWS and DB and cannot find any specifics as to properly tuning or sizing recommendations.We are on APPS9 UD14, mwo 2.8.0.215 I appreciate your feedback.Thank you

2 years ago

jbernardoHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

survey output as attachment

what do you do with your surveys? do you just leave them as data within the task? how do you give those survey results to your customers? we created a report for the output of the surveys but you have to pull that report manually. it doesn't create an attachment on the task curious what other companies do for this

4 years ago

JerryBHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

"error":"unauthorized_client","error_description":"Invalid client credentials"

@James Ashmore , @Björn Kleist We’re on a big Field Service Job and setting up the mobile service client. Everything seems to be working, but we get this error when logging in and it makes you disconnect to log in the next time. "error":"unauthorized_client","error_description":"Invalid client credentials" . Any ideas. We have to demo this thing Friday!Btw, does the service radio button on the resource group have anything to do with it. We don’t know what that does.

1 year ago

Erik ROLSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Time Tracker 10, Can't see Projects in Mobile App

Hello,This is my first post here and I’m glad that I found this community. I have a small problem with Time Tracker 10, I believe it’s permission related.The problem is for a normal end user to see Projects in the app. The user can add hours to the Project from Time Registration in IFS 10 EE and then see them in the mobile app, hours and Project name. The user can also delete these hours from the app. The only thing missing now is for the end user to search for, find and add hours to a Project from the app. For me as an administrator it works. I’m guessing because I have more permissions. What is needed to select Projects from the mobile app?Shown in the image below is where the end user can’t find Projects, where I as an administrator can.

3 years ago

jtobinSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Object Connection Transformation from Work Order to Customer Order

Hello,We are trying to create an Object Connection Transformation so that documents attached to a work order can be viewed in the Customer Order, but we’ve been unsuccessful. We’ve tried several combinations but can’t figure out the right settings. Has anyone been able to set this up? Here are examples of a couple we’ve tried.

2 years ago

RutJWhalenSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

validation of security certificate

We have created a test server and installed Oracle and IFS. When opening the link to go into IFS we are receiving a Security Error: Your connection is not secure. The certificate ‘xxx.xxx.foil.local’ could not be validated. To protect your information from being stolen IFS Enterprise Explorer has not connected to the server. Log in anyway? Yes (Unsafe) / No Can you please advise.

1 year ago

david.harmerSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Any customers using CAMRO?

Dear community, I am eager to see which customers are using the CAMRO functionality? i’d like to touch base and discuss admin overhead versus benefits and best practice. IF any customers are keen to collaborate or are open to me asking a few questions please reach out here! Many thanks,David.

2 months ago

ADNANSidekick

asked in Service (Touch Apps, MWO, MRO)

Document viewing problem

Hello, When I want to view documents in IFS, I get an error. What is the reason?

3 years ago

TDCMANIRULDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

How can I make the result of a column in UPPER CASE using xml query?

I have XML type Business Rule from where I am firing the xml: <perform_batch> <sequential_dependent> <hierarchy_select result_name="select_task1"> <primary_table>task</primary_table> <from> <table>task</table> <table>tdc_central</table> </from> <attrs> <attr>task.task_id</attr> <attr>task.user_def11</attr> <attr>tdc_central.circuit</attr> <attr>tdc_central.skill</attr> </attrs> <where> <data_constraint> <constraint> <left_operand>task.task_id</left_operand> <operator>eq</operator> <right_operand>@task_id</right_operand> </constraint> <constraint> <left_operand>task.task_type</left_operand> <operator>eq</operator&gt

4 years ago

Page 10 / 70

Service (Touch Apps, MWO, MRO)

1739 Topics

Initial screen in mobile

mWO synchronisation error

PO Document access for all organizational users

New fields added via modification not available in Aurena native page designer

Exception

Document Access -> Person ID '*' -> IFS 9

Editing Mobile Work Order Report Layout

Work Task Labor Cost

Hide Tiles from Dashboard/Home Screen in MWO Service

Work Task Template External planning

Apps10 TimeTracker synchronization

Document Macro

FSM5.7.6 Request Template UDF Fields

How Can I Get BLOB Data For Attached Documents

Trigger custom event after internal order is created?

regarding Document Management REST API

Use of eforms and mWO

survey output as attachment

"error":"unauthorized_client","error_description":"Invalid client credentials"

IFS Time Tracker 10, Can't see Projects in Mobile App

Object Connection Transformation from Work Order to Customer Order

validation of security certificate

Any customers using CAMRO?

Document viewing problem

How can I make the result of a column in UPPER CASE using xml query?

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Service (Touch Apps, MWO, MRO)

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