Service (Touch Apps, MWO, MRO)

1715 Topics

CBICRUSUDo Gooder (Customer)

Revoke Approval of Work Order Invoice Preview

Good afternoon, We are trying to cancel a Customer Order in Planned status originated from an Work Order, so we used Revoke Approval of the Invoice Preview.The background job goes into error, asking for a Cancellation Code. Where can I enter the Cancellation Code? Thanks,Cora

25 minutes ago

sayuruDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to install new SSL Certificate on IFS Touch APPs

Can anyone Guide me how to import new SSL Certificate on IFS TOUCHAPPS.

1 hour ago

paguinSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

CRM Companion - Touchapps - IFS10

Hello,Can some one suggest the way to configure CRM Companion in Touchapps.Getting error when trying to enable (the same is attached). Please adviseregardsPankaj

2 hours ago

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Column Chooser Option for Custom Fields

I am trying to put custom fields visible through Column Chooser option. As i move the Custom objects from hidden Objects to Visible objects, It is not becoming visible and disappearing from visible to Non visible fields. Can anyone help here?

10 hours ago

SanjayaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to request "Register the Mobile App" from "mobile app development team" - NotifyMe

Hi,The documentation on NotifyMe App, describes a step to “Register the Mobile App”.Is there a document explaining the process? [IFS Cloud - 23R1 UPD 6] My Status:I have created the Azure Notification Hub. And the notifications are received to the Notification Hub.Which means the Notifications are sent from IFS Cloud successfully to the notification hub. i.e. Application parameters in IFS Cloud are correctly defined. The Notification Hub metrics shows that the requests have failed. Understandably this is due to not setting up the Google and Apple settings which requires keys from the development team.Thank you,Sanjaya

16 hours ago

jolnseSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Posting control T1&T2 MSC2 and C55 issue

When the MSC2 and C55 posting control is tested i do not get the expected result.The C55 in my understanding should use the Resource - Maintenance information - DepartmentThe MSC2 in my understanding should use the Employee Maintenance information ie the HCM module Employee Assignment - position. The current behavior for C55 and MSC2 seems to be 100% the same. The Resource - Maintenance information - department field is used as field for the posting control.Please verify and explain why two different posting controls has been created and how to use the HCM Organisation position in the T1 and T2 setup. The most common setup is to use HR cost center in the T2 rule, as the home cost center will get the credit posting in a best practice setup.

16 hours ago

Tharaka_DilanthaDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Error in IFS account Manager app 9

I’m getting following error in Error in IFS account Manager app 9 (Mobile app)

21 hours ago

AndrianneDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Link between work order to several WBS project

Is these anyone to create a link between work order to several WBS project ?or link between work order task to several WBS project ?

1 day ago

chayma.lajnefDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

I can't find my functional objects in the MWO Application

HelloHow can I display the functional/serial objects in the MWO application? Is there a specific setting for this

1 day ago

mazmaryDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

ORA-20105: Actual Start is later than todays date for work order 160808.

We are regularly getting this error - but I am struggling to find any dates out of sync. I have seen the previous conversation that indicates this was resolved. We are on Apps10 UPD21.Trying to tackle the failed transactions, but some are proving tricky. Any help would be great. Thanks

1 day ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

numeric or value error: character string buffer too small

Hi All.Does anyone know if there is a fix for this case?In APPS10 UPD17, using mobile Aurena apps MWO Maintenance, I’m getting this error as the user sign in eform.All of the other answers sync but the SIGNATURE no.My event is based on the SIGNATURE answer.This happens for a couple of users. I think maybe is the size of the signature that They do. ORA-20105: FndEventAction.EVENT_ACTION_ERROR: The Event Action "Execute Online SQL" on "C_MOBILE_NAO_CONFORM" has failed. Please contact your System Administrator to manage the Event Actions. ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at "IFSPET.ERROR_SYS", line 140ORA-06512: at "IFSPET.ERROR_SYS", line 341ORA-06512: at "IFSPET.FND_EVENT_ACTION_API", line 2195ORA-06512: at "IFSPET.FND_EVENT_ACTION_API", line 2201ORA-06512: at "IFSPET.EVENT_SYS", line 200ORA-06512: at "IFSPET.EVENT_SYS", line 200ORA-06512: at "IFSPET.C_MOBILE_NAO_CONFORM_EVU", line 28ORA-04088: error during execution of trigger 'IFSP

1 day ago

fengSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Can I stay logged in to IFS Notify Me?

Hi, "IFS Notify Me" requires frequent re-login prompts (typically every 2-3 hours). Is it possible to stay logged in to IFS Notify Me by adjusting certain parameters? Thanks! Best regards,Feng

1 day ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Maintenance Surveys (eForm) set up documentation help

We are utilizing IFS 10 and moving into Aurena. I am looking for the documentation about Maintenance Surveys to document how to set them up and their capabilities. I am also wondering if a survey can be attached to work task steps or task templates I did not see that as part of the workflow configuration yet. How do you allow a tech to save where they are if you are not utilizing MWO? Finally, can surveys be linked or utilize the measurements in IFS?

1 day ago

Vernon AndersonSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

In-Vehicle Driver Facing Cameras

I have been asked a question from a client and this may be for all you Fleet Management and HCM gurus! The customer wondered if we have the capabilities of getting GPS tracking functions and whether we have the facility or record drivers in the operation of their trucks.I know mWO has GPS functionality but has anyone ever encountered these requests outside of the use of mWO? There are devices that do both and can be integrated with other systems. Any input would be appreciated! Thanks!

2 days ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Disable Prorating of Service Contract Invoicing

I have an example where I have a service contract with two service lines of type invoice plan. My Periodic invoicing is prior invoicing for the year. I.E. 7/1/2022 - 6/30/2023. My service line 1 has a valid from date from of 7/8/2022My Service Line 2 has a valid date from date of 7/15/2022 When I invoice these 2 lines for the first year IFS will prorate the invoice lines because they were not valid for the entire invoicing period. The IFS customer does not want these prorated and billed at full amount and the end date to be adjusted for a 1 year term based on the valid from date. So line 1 should generate for 7/8/2022 - 7/7/2023 and line 2 should generate for 7/15/2022 - 7/14/2023. Any ideas? I don’t think IFS will do this natively, wondering if anyone has some ideas?

2 days ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile - Still executing... Database Process is waiting for MWS.

Hi All.I’m facing this situation where it takes a long time to sync a single task to mobile user, about 30 40 minutes. The user need to initialize the app to receive the task. Using Apps10 UPD17, MWO Maintenance app Aurena. Sync Task [10565723] of User [FRSA] Device [27559] - Still executing... Database Process is waiting for MWS. Any ideia what might it be?

2 days ago

CurJulieNDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Where to answer eform

Where is it possible to answer the eform? Would the output be in Survey Answers?

2 days ago

CurJulieNDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Maintenance survey answer output

How do you set up the maintenance survey answer output to construct a certificate?And how do you print this certificate?

2 days ago

RusiiiruSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to login to TAS as ifsapp when SSO Enabled

Hi Community, Is there any way to login to TAS Portal as ifsapp when SSO Enabled?

4 days ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Failed Transaction: Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish.

Hi Community,Why will MMO triggered this kind pf failed Transactions even though the start work is not later than finish work as shown in the screenshot below? Thanks for your input. Mesh

6 days ago

BGunnDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Templates to create Service Requests in Cloud

In Apps 10, we are able to create new Service Requests from a Template. Cloud 23R2 doesn’t have this functionality. Is it in the pipeline for a future release or is there another way to achieve the same, thanks

6 days ago

ArcChiedMDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Service Report

Hi all, Has anyone got any documentation of using Crystal Report to amend / customise the Service Report from MWO once a Work Assignment has been complete. I know that the document can be configured. I would just like some additional documentation as proof of concept. Thanks, Chiedza

7 days ago

Thilini KumarasingheSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Aurena – Delimiter error when selecting an equipment object for document connection

Hi, Can anyone help with below queries ? User is trying to connect an equipment object to a document revision, whether object ID has period sign.Error raised and cannot connect the object.“Invalid use of data delimiter in object type EquipmentObject.If one of the values contains a period, you can use a comma, semicolon, or colon as a delimiter instead.” Question 1: Is there any specific reason as to why period sign needs to be avoided ? Question 2: Then as a workaround, if you connect the object using objects tab in the document revision form, object description is not displayed until you save the record. (However the object can be connected without getting the delimiter error).Is this something that should be corrected, so that user can see the description, before saving the record ? Test Flow:Open Document revision form. Query for a document. Click connect objects. Select object Equipment Functional or Equipment Object. Under Key ref. field search for the object ID.DOK.TEST (Object

7 days ago

lagnlkDo Gooder (Employee)

posted in Service (Touch Apps, MWO, MRO)

Enhancement idea to improve the functionality of Miscellaneous allocations in MWO

The current process to update an approved Miscellaneous allocation for a technician solely using MWO seems to be not available with the existing functionality. Manual interaction with Backoffice personnel is required to do any changes for the approved miscellaneous allocations in MWO. There are some customer requirements where they need MWO users to have the facility to do some alterations for the approved miscellaneous allocations from MWO application itself rather than going for the IFS Cloud platform. The current design where allocations are effectively “locked” down with approval functionality, could be enhanced to a more flexible and useful solution. Given below with some suggestions for the improvement of the functionality as per some opinions of the users.1. Approval demand configurable: Whether approval is required could be introduced as a controlling parameter on the Category and be viewed in conjunction with Absence/No Absence.2. If approval is not required, the Technician sh

8 days ago

ayagmurDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

ORA-20124: Error.NULLVALUE: Field [LU] is mandatory for Basic Data Translation and requires a value

Hi, as it is shown even though there are no null value, it throws the error. What is the problem? Anyone have experienced that before? BR

10 days ago

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Service (Touch Apps, MWO, MRO)

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