- - Knowledge base
Product Updates
Events
Groups
Feedback

Community
Search

Replies posted by jdavidyoung07

23 Replies

Newest first

Oldest first

jdavidyoung07Sidekick (Customer)

asked in assyst General

Customizer Alias Customizations Database Table

This was answered via the IFS Self-Service portal.

jdavidyoung07Sidekick (Customer)

asked in assyst General

Customizer Alias Customizations Database Table

Hello, Please see the following on the wiki which shows the database tables for Items - https://wiki.axiossystems.com/assyst11-7Wiki/index.php/Installation:Database_Table_-_item_(Items) Let us know if this answers your query. Kind regards, Michael Hi Michael,Unfortunately this does not answer my question. I am looking for the database table that would contain the customizations done for specific aliases for service offerings. The one you linked relates to Items, which is completely different. Also, just for your information, the link you shared is incorrect; it brings up an empty wiki page.

madaviesDo Gooder (Customer)

asked in assyst General

assystNET - Alter Label On A Column Profile

Have you checked out the Labels form under Administration > Labels? You can use the assyst javadocs to find the “path” of the appropriate label to change, and then enter what to rename it to.

NuwanthikaSidekick (Partner)

asked in assyst General

IFS assyst User Creation (Error)

Is “Not Used” being entered as text, or is it an entity that was created via the Job Title form?

jdavidyoung07Sidekick (Customer)

asked in Forum FAQs & Help

Updating DEV environment based on PROD changes

Closing this since it was accidentally opened in the wrong sub-forum.

Ralf.WichDo Gooder

asked in assyst General

Self Service Portal Search no Results

Hi Ralf, it can depend on a few things, but I’d like to point a few common reasons why this may be happening. First, make sure that you are searching for the right entities. If you click on the downwards arrow on the right of the search icon of the search bar, you can select what entities to search for. Secondly, you need to ensure that you have proper keywords set for the entity you’re searching for. Hope this helps.

jdavidyoung07Sidekick (Customer)

asked in assyst General

Service Request Model Event

Dear customer Thank you for your question Please note that Note: A Model Event cannot be created from a Service Request. Model Events for Incidents and Problems are combined making them available for both Event types. For more information on Model events , please refer to the wiki link below https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Model_Events Kind regards, Is there a reason that assyst was developed in a way that model events cannot be created for service requests?

jdavidyoung07Sidekick (Customer)

asked in assyst General

Date of Last Action Event Monitor

asutliffSidekick (Customer)

asked in assyst General

Item & Contact User / Organisational Structure

This is a BIG problem for the product and continually brings negativity around the quality of the product when discussing Assets, which I’m sure we would all like to avoid. I’m hoping @Robert Wood this is something that can seriously be looked into as it’s causing us a massive headache and I’m sure we are not alone as @jdavidyoung07 highlights. To add to this, maybe even a simple system parameter to allow us to choose how we want to structure our Item data could help a lot; that way, both options are available, and it would come down to the user. In fact, before investigating into this, I assumed there was a system parameter to toggle this, but there is none.

R-CHRISDo Gooder (Customer)

asked in assyst General

Blank entry appearing in Custom Lookups

Hi, I’ve noticed this happens when the field is optional, and not mandatory. The blank space seems to be a “value” the user can insert in that field in the case where they do not want to answer the optional questions. Hope this helps.

Manish VermaDo Gooder (Customer)

asked in assyst General

Which Table has Customizer Form Standard Fields Details?

Hi Manish,You can find all database tables for assyst 11.6.3 here: Category:Database Schema - assyst11-6Wiki (axiossystems.com).In my current version, I mainly use the “jptsys cust ent” table and its related entities, but it seems that this table was removed in 11.5.

asutliffSidekick (Customer)

asked in assyst General

Item & Contact User / Organisational Structure

Hi,It is a normal assyst behaviour for the fields within the Item form to take the values from the Contact User specified. However, I believe this is a setting that can be toggled; unfortunately, I can’t remember of the setting name/location at the moment.I can definitely see how the fields not updating to reflect the user’s fields can be problematic. We have observed the same thing at my organization. However, depending on the nature of the Item, it makes sense that those fields are not updated automatically. For example, if the Item represents a software, then that software does not necessarily follow a user’s changes. To resolve this at my organisation, we simply add a step in our process when we are updating a user’s profile: we check their assigned Items and update them accordingly if applicable.Hope this helps :)

jdavidyoung07Sidekick (Customer)

asked in assyst General

Contact User - User Flags

Hi, I don’t think it will be possible to create an Event Monitor based on values filled in on User Flag 1 and User Flag 2 on the contact user form. A report would be able to access these values. There are solutions we could come up with such as setting a certain Item B (or linked Item) or updating a custom field on a call if the affected User has a specific Flag1 or Flag2. But this kind of work is normally best planned in as some skills transfer during consultancy work. The problem with these solutions is that they become intrinsically intricate because they try to implement a solution for which the system (assyst) was not designed for. Additionally, as far as I know, it is not possible to create Event Monitors based on custom fields in the Contact User form.

jdavidyoung07Sidekick (Customer)

asked in assyst General

Contact User - User Flags

Hello Jean-David, When you are talking about User Flags, do you mean an alert set against an Contact user? If yes, you can use in the Event query the 'Alert Status' as a search criteriahttps://wiki.axiossystems.com/assyst11-2Wiki/index.php/Event_Search_Form_-_State_Tab You can also add to the column profile the 'Alert Status Monitor Column'https://wiki.axiossystems.com/assyst11-2Wiki/index.php/Alert_Status_Monitor_Column Let me know if this answer your question. Kind Regards, Caroline Hi Caroline, No. By User Flags, I am talking about the fields “User Flag 1” and “User Flag 2” in the Contact User form. Please see below:

jdavidyoung07Sidekick (Customer)

asked in assyst General

Modification of System Forms

System forms cannot be edited but can be cutomized, to a degree (though not on the version you are on). This is a new feature appearing with the new assyst UI (in v11.6 and up). We’re actively looking for input about what customers may want the application to do here, so I’d suggest you log the suggestion via the Ideas forum with your requirements. Hi Alan, Could you please specify what you mean by “… cannot be edited but can be customized ...”?

jdavidyoung07Sidekick (Customer)

asked in assyst General

Service Bundle Error

Here is another error message causing the same problem: 2023-07-17 08:05:50,523 ERROR [org.jboss.as.ejb3.invocation] (default task-36) WFLYEJB0034: EJB Invocation failed on component EventLoggingServiceBean for method public abstract com.axiossystems.assyst.dto.events.EventDto com.axiossystems.assyst.ejb.events.EventLoggingService.createBundle(com.axiossystems.assyst.dto.SessionToken,com.axiossystems.assyst.dto.events.BundleDto) throws com.axiossystems.assyst.exceptions.AuthorizationException,com.axiossystems.assyst.exceptions.DAOException,com.axiossystems.assyst.exceptions.InfrastructureException,com.axiossystems.assyst.exceptions.BundleException,com.axiossystems.assyst.exceptions.EventLoggingException,com.axiossystems.assyst.exceptions.InvalidDataSetupException,com.axiossystems.assyst.exceptions.ComplexValidationException: javax.ejb.EJBException: java.lang.NullPointerException

jdavidyoung07Sidekick (Customer)

asked in assyst General

Mirrored Service Offerings

What we did to get around this was simply create “External link” offerings that pointed to the single offering elsewhere in the catalog. Example: Users don’t always navigate our “access” service category so we hosted an offering for application access under the specific applications service category. Then we created an external link offering named the same as the offering in the “access” service category that links to the correct offering found in the application service category. This saved us time for the exact scenario you are describing. Let me know if this isn’t making sense. Yeah this is what we have resorted to doing. Unfortunately, I cannot figure out how some of my organization’s existing services are already automatically replicated/mirrored.

jyorkSidekick (Customer)

asked in assyst General

Links breaking in SmartMail notifications/Outlook

I’m not sure if this fixes your problem, but it seems as though you are using an Action Template. If that is the case, then you could create a new Substitution Keyword and format it using HTML. This would be a workaround to showing the link itself. For example, the Substitution Keyword could look like this: <a href=”<your url>”>Link</a> Then all you have to do is insert that Substitution Keyword into your template in place of the link you have there at the moment. Alternatively, if you are not using an Action Template, you could simply create a Link using the Action’s Description formatting tools.

jdavidyoung07Sidekick (Customer)

asked in assyst General

Action Template Event Link

So yes I realized that was my error as I went through different options haha. So I made a new Substitution Keyword with a variant of the code you sent me and it worked out. Thanks!

jdavidyoung07Sidekick (Customer)

asked in assyst General

Action Template Event Link

@marika0992 I put the code in the Description part of the Action template. I tried the email template you just sent and that did work. It seems the Action Template is not processing the html and vhl code. Is that a setting that needs to be enabled? Or perhaps I am inputting this in the wrong place…@Steve Miller Well it helps since I wasn’t aware I was able to edit the keywords 🤣

marika0992Do Gooder (Customer)

asked in assyst General

Error while opening a ticket on assystNET

I’ve also seen these errors from various sources. I’d have a look at your event builders and default service values to ensure that everything generated by the event builder is up to date and valid.

jdavidyoung07Sidekick (Customer)

asked in assyst General

Action Template Event Link

Unfortunately I do not have access to the substitution keywords suggested by Steve Miller in my version of assyst (or at the very least I do not see them). We are currently on assyst 11.2.3. The code provided by Marika also gets me an error. I get the following: Lexical error, Encountered: "q" (113), after : "&" at *unset*[line 1, column 308]. I also tried simplifying the code but that did not help. Any idea what is happening here?

R-CHRISDo Gooder (Customer)

asked in assyst General

assystNet Portal/Offering Feedback

A feature that my organization uses is the “Service Catalog Reviews” (we are on assyst 11.2). It allows assystNet users to provide a rating out of 5 stars as well as a comment regarding a specific service in the catalog. There are a couple configurations to change in order to enable this for users but works pretty well for us.

Badges

Israel de la Cruzhas earned the badge 1st Topic
ddeckerhas earned the badge 1st Answer
Chotahas earned the badge 1st Reply
JGHSUSANhas earned the badge 5th Reply
tsomsehas earned the badge 5th Topic

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login as an IFS Employee

or

Username (Do not use your email as a username.) *

Email Address (Use your work email address.) *

Name *

Company *

Account Number

(Private)

Only you and moderators can see this information

Job Title *

Member Type *

IFS Employee IFS Partner IFS Customer Just Visiting

Products Used

(Private)

Only you and moderators can see this information

IFS Cloud IFS Applications FSM PSO Maintenix Fleet Planner Alliance FieldCentrix assyst MWM Other

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login as an IFS Employee

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK