Replies posted by Rukmal Fernando

168 Replies

paguinSidekick (Partner)

CRM Companion - Touchapps - IFS10

@paguin you’re logged in as local admin, but to deploy metadata on your current System ID (DEV01), you need to login using DEV01. See https://docs.ifs.com/techdocs/Foundation1/040_administration/415_touch_apps/040_touch_apps_server/20_customer_portal/default.htm#FNDMOB_App_Configuration_Best regards,Rukmal

3 days ago

Tharaka_DilanthaDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Error in IFS account Manager app 9

@Tharaka_Dilantha this usually indicates that your SSL certificate trust chain is incomplete. Did any SSL configurations happen on your TAS, or has your TAS SSL certificate expired?Try a tool like https://www.ssllabs.com/ssltest/analyze.html against your TAS and I believe it should show you what the issue is.Best regards,Rukmal

7 days ago

fengSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Can I stay logged in to IFS Notify Me?

@feng it looks like you’re referring to IFS Cloud, but can you confirm this please?Assuming it’s IFS Cloud, you can stay logged into IFS Notify Me for up to 10 hours provided Notify Me is active, and not idle for more than approximately 2 hours. Unfortunately, if you’re idle for more than 2 hours the background sync will not run and therefore the authentication token renewal will not happen either, thereby prompting you to re-authenticate.Currently, these durations are not configurable.Best regards,Rukmal

8 days ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

numeric or value error: character string buffer too small

@lopespetro based on the stack trace, it looks like this originates from a package C_MOBILE_NAO_CONFORM_EVU which looks like a customization. Is this indeed a customization and have you looked at the logic there? It looks like you’re trying to read Signature into a VARCHAR2 that’s too small.Hope this helps!Rukmal

3 days ago

RusiiiruSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to login to TAS as ifsapp when SSO Enabled

@Rusiiiru you can login as the local admin, have you tried that?Best regards,Rukmal

10 days ago

SudaraDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Notify Me App Crashing without Warning at Synchronization/Initiation

Hi @Sudara,In terms of platform, it’s good to know that you managed to recreate this on both Windows and iPhone, but would you also be able to test with the latest Android version too please?The device logs are in the Settings menu > Send Device Logs.Please also share the logs via a personal message with me and I can take a quick look.Best regards,Rukmal

6 days ago

SudaraDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Notify Me App Crashing without Warning at Synchronization/Initiation

@Sudara what is the version of Notify Me that they run? The latest version is 24.3.1173.0 so I’d recommend that they take that update too, if not already taken.Also useful to know what platform they experienced this with.If they still see the same behaviour even with the latest version, please dispatch a support ticket and remember to include the Device Logs and also some indications of when the issue happened so that we can understand what happened around then.Best regards,Rukmal

6 days ago

kvbeHero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Mobile app -> event -> workflow does not trigger

@kvbe my expertise is more in Mobile rather than Workflow, but I’ll share my thoughts anyway.I think the best approach would be to use Observations where you can see the actual parameters available to the Workflow, but based on @kamnlk’s comments, I believe that’s available in 23R2 onwards.You can also see the values in BPA_ASYNC_SYS_TAB.ATTR column, and you’d expect to see ${PartNo} as $NEW:PART_NO there.@kamnlk - I hope you can confirm or offer a better suggestion!Best regards,Rukmal

16 days ago

kvbeHero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Mobile app -> event -> workflow does not trigger

@kvbe I tried this recently, so I can share my experience.First of all, as you pointed out already, only Async from a timing perspective, and Enrichment from Workflow type are supported when initiated from Mobile apps.Secondly, the parameters you have access to are the parameters you selected from your Custom Event and Event Action.Thirdly, on the Workflow step, you need to pick your projection for API Name and the correct EntitySet Name corresponding to the Entity you want to do a CUD operation on. The attributes are referred like ${MyAttribute}, and you can interpolate multiple values into a string. Here below is an example based on an internal development app. I hope this gives you a way forward!Note that on the Custom Event and the Event Action, your attributes will be in the PL\SQL column name format (e.g.: MY_ATTRIBUTE), but from the Workflow, you would refer to them as below. If I remember correctly, the Watch option also lets you inspect variable values that get passed in.Best

16 days ago

OmnLorreZDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Unable to sync MWO due to Mobile Integration error

@OmnLorreZ can you list the steps that led to this please? The Apps for Page Designer page and the Mobile Integrations page don’t really work together, so I’m trying to understand the connection. Screenshots would be helpful too!Best regards,Rukmal

20 days ago

Dineshy7Sidekick (Partner)

asked in Warehouse Data Collection (WaDaCo)

EILCTHOMPSONSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

No Azure option on latest version of Scan-it

@EILCTHOMPSON can you share some screenshots of the issue so we can better understand what’s happening here please? remember to mask out any sensitive info!Can you also share the device logs via DM with me please?Thanks,Rukmal

1 month ago

Tea Man DanDo Gooder (Customer)

asked in Warehouse Data Collection (WaDaCo)

Windows Mobile devices using WaDaCo with Cloud

@Asela Munasinghe See my thoughts below.Correct, all the functionality you’re used to from Time Tracker (except for the working offline, which is really an edge case) are available in IFS Cloud and it is designed with mobile browsers in mind Yes, in IFS Cloud, Scan It is the single mobile app for warehouse operations. @Dario Zani can you elaborate on this question please? @Dario Zani I think you’re much more an expert on this, can you assist please?Best regards,Rukmal

1 month ago

Tea Man DanDo Gooder (Customer)

asked in Warehouse Data Collection (WaDaCo)

Windows Mobile devices using WaDaCo with Cloud

@Asela Munasinghe glad to hear!You mentioned Time Tracker and that is in fact an app we have on IFS Applications 7.5, 8, 9 and 10. However, given the rich capabilities on web with IFS Cloud, the low reliance on device-specific capabilities like Camera, and offline usage being identified as an edge case, we decided not to build a Time Tracker app for IFS Cloud.Are you planning to use both MWO and Scan It?Best regards,Rukmal

1 month ago

EILCTHOMPSONSidekick (Customer)

asked in Warehouse Data Collection (WaDaCo)

Scan-It vs Wadaco - Speed differences

@EILCTHOMPSON the latest version of IFS Scan It on the Microsoft Store is 24.2.1118 and that is the latest for Windows. The next update of Scan It for Windows will be in mid-April with 24R1 Early Access.https://apps.microsoft.com/detail/9wzdncrdntbs?hl=en-cx&gl=CXDo you not see any way to update from 23.5.867?Best regads,Rukmal

1 month ago

EILCTHOMPSONSidekick (Customer)

asked in Warehouse Data Collection (WaDaCo)

Scan-It vs Wadaco - Speed differences

@EILCTHOMPSON when you say Wadaco, do you mean using a Windows device with an external scanner?Can you share the track you are on (I assume IFS Applications 10?) and the versions of Wadaco and Scan It you are using as well as the devices and device OS versions you use for both Wadaco and Scan It please?Thanks,Rukmal

1 month ago

David RaynalDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How make a non-editable field in assistant window for manual issue from work order ?

@David Raynal I think I spotted the Assistant’s name, which is MaintMatSpareDeliveryAssistant, connected to the ManualIssueAssistantHandling projection.I’m not quite sure how to locate it in the Page Designer though. @Bandula do you know how to find this Assistant in Page Designer?

1 month ago

ThejanJayDo Gooder (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Filtering of Custom Attributes Links is not supported

@ThejanJay thanks for sharing this. My expertise is more with the Mobile side, so I don’t think I’m the right person to weigh in on this. I will flag this internally to a few of my colleagues who’d have better input than me.Best regards,/Rukmal

1 month ago

CSLDo Gooder (Customer)

asked in Assets (Asset Management)

Request for latest MWO Windows Installation Files

Thanks @Ibrahim Naazir! @CSL you can also point to the post below. Although it refers to IFS Cloud, it is the same process for Apps10 as well.Best regards,Rukmal

1 month ago

CSLDo Gooder (Customer)

asked in Assets (Asset Management)

Request for latest MWO Windows Installation Files

@CSL please raise a Support Ticket and our GCS colleagues will be able to provide the latest binaries for you.Today (7th of March) is the release date of IFS Applications 10 UPD23, and the latest version of MWO Maintenance as of today is 10.23.1461.0, so I recommend you go for that rather than 10.22.1448.Best regards,Rukmal

1 month ago

astfaraztHero (Partner)

asked in Warehouse Data Collection (WaDaCo)

Multiple ScanIt Application Sessions - IFS Cloud

@astfarazt Scan It allows multiple devices per user, as you can see in the Solution Manager > Mobile Apps > Administration > Applications screen (h/t to @James Ashmore for pointing this out). Regarding the crashes you mentioned I’ve not heard of any such reports, but if you can identify a recreatable test case, please report via the Support channels so that we can take a look, and the device logs will be super useful in such case. Are all of your users running 24.2.1118?Best regards,Rukmal

1 month ago

Tea Man DanDo Gooder (Customer)

asked in Warehouse Data Collection (WaDaCo)

Windows Mobile devices using WaDaCo with Cloud

@Asela Munasinghe it’s a bit hard to decode your exact devices from the IEE screenshot you shared, but here’s our Supported Platforms for 23R1, which I believe answers your question:https://docs.ifs.com/techdocs/23r1/080_supported_platforms/Best regards,Rukmal

1 month ago

David RaynalDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How make a non-editable field in assistant window for manual issue from work order ?

@David Raynal I think the “Manual Reservation Assistant” is what you’re looking for.Try this - from Work Task, open Page Designer, then expand “All Pages” > “Assistants” > “Manual Reservation Assistant”. Judging by the content, it looks your Assistant.Best regards,Rukmal

1 month ago

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Replies posted by Rukmal Fernando

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