Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

2536 Topics

Miruna MSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Recurring Service Programs - Editable Fields

Hi,I have a question regarding Recurring Service Programs.Once the program is active, cycle pattern and interval program could be changed? Is there any way we can modify them?Thank you!Best Regards,Miruna

1 month ago

MirajSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to doa delete using perform_inbound_integration

Hi Experts,Trivial question. How do I do a delete using a perform_inbound_integration? any particular key word that needs to be added to the payload?

1 month ago

MaheeshaKDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Breaks Appearing in PSO Workbench for User Without Assigned Breaks

Hi Experts, For PSO users, breaks are appearing in the PSO Workbench unexpectedly. However, in the cloud end, no breaks have been assigned to this user in terms of resource availability, nor have any task templates been designated.How are these breaks being generated for this user, and what steps can be taken to remove them?

1 month ago

ERCJAGATHDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to identify whether the Task/activity is auto dispatched by PSO

HiIs there any provision or UI field in PSO to identify if the task/activity is dispatched automatically by PSO or manually dispatched by any user in PSO?The same details can be seen in FSM, differentiating a manual or auto dispatch from PSO rather than simply showing IFS_PSO as created by?This will help in identifying the issues related to dispatch at later point of time.

1 month ago

subhodeep.mondalDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Creating New Escalation as Standalone Entity from Mobile!

Hi Experts,I want to create Escalation from IFS FSM mobile app directly without creating it from debrief workflow (i.e. not from request, task). So is there any way I can do that currently whenever trying to do that it is asking for a workflow to be entitled (debrief, quote). So far, I’ve created an Escalation screen but there is no way of creating Escalation from there.

1 month ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Shift Export

Hi,Is there any way i can extract PSO shift Rota based on resources.Regards,Shiyaz

1 month ago

Aravinda.PrSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO status turning to - - 1

Hi 😊,kindly request your assistance with an intermittent issue currently experienced in the customer's environment.Customer environment: IFS CLOUD 23.2.2This ID: 7623 which is in accepted status in PSO is related to WT 5682 which is in released status.The customer address line was empty and therefore, added an address line.When the addressline is added This ID: 7623 in PSO which is in accepted status has turned to - -1 (which should be with (WO No - Task No - 1)To fix this, attempt to add a resource line deleting the previous line and it is not allowed.Attempt to cancel the accepted assignment and it is not allowed since it is transferred to mobile.We would conclude that attempting the address line modification during the 'Allocated' state or before allocation could prevent this issue from occurring.But there is another example when the PSO is turning to allocated state:Here, ID No: 14194 Task No: 8781 in PSO is in allocated state and allocations are not available in scheduling infor

1 month ago

MaheeshaKDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Activities and Resources Not Appearing in PSO WB

Hello Experts,I've created a new scheduling dataset, but I'm facing an issue where resources are not being displayed in PSO WB. However, the resource is available, and shifts are also defined in audit files. Even when I send a work task with location and resource demand lines, the activities are not displayed in PSO WB, although they can be seen in audits. Could there be something missing in the configuration or setup that's causing this discrepancy? Your insights would be greatly appreciated. Thank you!

1 month ago

JacksoncDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to sort client screen field

We want to sort FSM client fields on some screens. Example: ‘Product’ screen has a section in the workspace called Service History where we show information from the Request table that is related to the Product. Currently it is sorted by Request Id, but we would want this sorted by the Request create_dttm.I looked in UI Designer at the properties for this field but did not see an option to sort. See attached screenshot of the Product screen.

1 month ago

Umesh BalajiDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PARTIAL RECEIVING IN MOBILE

Can someone help me out on how to restrict partial recieving from mobile ?Where i can force the user not to uncheck the check box on receiving screen in mobile#ifs #fsmLearn Share Learn ✨

1 month ago

Ooha Priya BattulaDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Making Fields Mandatory in XML Map for Outbound Integration

Hi Team, I need your assistance with ensuring certain fields are mandatory in our XML map for outbound integration. We are looking for a solution that doesn’t involve Business Rules. Any advice would be helpful. Thanks,Ooha Priya Battula

1 month ago

InADaysWork

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO UI Date Need US Format

We have two PSO environments, one for testing and one for production. Our test environment has the correct US date format of month/day/year but our production environment is displaying day/month/year. We’re not sure why the production environment is incorrect or how to fix it. It doesn’t look like any parameter or permission to set for the format we need to use?PRODUCTION (incorrect): TESTING (correct):We are using the same web browser to display both environments. Thanks for guidance on how to solve this!

1 month ago

DurgaDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mass update xml failing to update records

HI All,i am facing an issue with below mass update xml. xml is created to update task status as Missed and closed for ETL period over tasks. When i am running below xml if any record /task has an error the entire xml is failing to update.it should skip error records and update other tasks but its is not working like that.Kindly suggest the way to skip error records and update next records.<perform_batch> <sequential_independent> <mass_update_task> <hierarchy_select result_name="task_update"> <primary_table>task</primary_table> <attrs> <attr>task.task_id</attr> </attrs> <from> <table>task</table> <table>PMR_MISSED_N_CLOSED_TASK_VW</table> </from> <where> <join_constraint> <constraint> <left_operand>PMR_MISSED_N_CLOSED_TASK_VW.task_id</left_operand>

1 month ago

ntriantosDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

For TLS, Diffie Hellman groups should be used.

For TLS, Diffie Hellman groups according to the table below must be used.User roles: Operation, Development, IntegrationThe Diffie Hellman groups is used for key exchange with Perfect Forward Secrecy (PFS). Generally, a distinction is made between elliptic curve groups and finite field groups (mod p).The following table contains the allowed Diffie Hellman groups for use in TLS Diffie Hellman group IANA-No. Referenzspezifikation brainpoolP512r1 33 RFC 7027 secp521r1 25 RFC 8422 brainpoolP384r1 27 RFC 7027 secp384r1 24 RFC 8422 brainpoolP256r1 26 RFC 7027 secp256r1 23 RFC 8422 ffdhe4096 258 RFC 7919 ffdhe3072 257 RFC 7919 Remark on group 256:Diffie Hellman group 256 (IANA-No.256) has a ley length of 2048 bit [1] and may only be used in legacy systems until the end of the year 2022. Th

1 month ago

ntriantosDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Web service Ε2Ε mechanism to protect sensitive data

If data requiring special protection is processed in a web service, this data must be individually protected by using end-to-end mechanisms at the application level (end-to-end), such as XML encryption. Since transport encryptions are already terminated on outer layers, as well as possible payload logging and "hop by hop" communication, a pure transport encryption in most cases does not offer sufficient protection for particularly confidential data.Examples of data requiring special protection are Medical data, Criminal records, Bank details of a person, Quarterly figures before publication and Draft contracts with high financial volume.Motivation: Due to the special need for protection, confidentiality protection is required for certain data even if they are encrypted for transport or transmitted via secure networks. Please specify product compliance as well as the corresponding method

1 month ago

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can you peg a Work Task Material Line to a Shop Order

Hi All, I know you can peg a Work Task Material Line to a Purchase Order (either by New Purchase Requisition Line or manually after creation of the PO wher you can use ‘Manual pegging of work Order Material Line’). But can you also peg a Work Task Material Line to a Shop Order? On a CO you can use ‘Supply Code’ = ‘Shop order’ or ‘DOP’ to create a connection between CO and SO. But on the Work Task, thge only options you have for Supply Code is ‘Invent order’ or ‘Project Inventory’. The option ‘New Purchase Requisition Line’ is not helpfull because the part in question is not a purchase part but a manufactured part. But we want it pegged to avoid that the WO requested part will be used for production of wholesale goods. As long as it is not pegged/reserved, there is a chance by MRP would see it as an available part. Best RegardsRoel

1 month ago

Wayne HandleyDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Map Position Button MWO

Hi All, Quick question i hope. Does anybody know if the map position button on MWO can be removed so a user cannot see this? Thanks Wayne

1 month ago

bdoucetteHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to schedule a workflow to run daily

Hello, I have asked this question before but I would like to get final confirmation that IFS Cloud does not currently support the ability to schedule workflows to get run. Workflows can only be run via an event action or projection action. Is this correct? Everything else is a work around that IFS Cloud is not intended to do. Thanks,Bryan

1 month ago

HDZRISHABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Getting error while sending JSON to endpoint in IFS

Hi, We are getting following error while the event is fired when work task is finished ,The task is to push JSON file to one of the endpoint given to us , we configured routing address and routing rule , wrote plsql query is used to fire the event on work task is finished. Before it was working fine , now its giving following error.

1 month ago

Timmermans RoelHero (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Request Management Vs Work Orders

Hi All, Since working with APPS10 I have always worked with ‘Work Orders’, ‘Service Contracts’, ‘Work Task Templates’ and ‘Service Quotations’. But currenlty I’m now learning more about the ‘Request Management’ section using ‘Requests’, ‘Request Contracts’, ‘Standard Tasks’/’Service Catalog’ and ‘Request Quotations’. And allthough there are some differences in approach to both, there are also a lot of similarities. So I am beginning to wonder about the reason why both functionalities exist next to each other. So could anybody try to explain a few things for me:What is the biggest functional difference between “Request management” functionality and “Work Order” functionality? What are decisive factors to use on or the other? Would there be any use-cases where a business would use both next to each other? What is on the roadmap for these 2 modules.I have read the ‘About’ pages on the IFS Help but that doesn’t give me much additional info on the different use cases for both scenarios. Fo

1 month ago

WilsonXDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

lock the screens in status task

In mobile, how to lock the screens to be presented only if the status of the task is different from Open, Accepted, Enroute and Arrived?

1 month ago

ChethanaSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile service not working after the upgrade

FSM's customer recently upgraded from 6U25 to 6U27. The environment is hosted on-premise.After the upgrade, the customer attempted to activate a mobile user. Upon entering the mobile user credentials, the process directed to the sync screen as usual. However, the activation process did not conclude and became stuck on the sync screen.During the investigation, we observed that the "person_mobile" record is created for the individual being activated.However, we found that the mobile database is not successfully being created on the FSM server for the user in question.Could you please share insights into possible causes for this issue? The database has not been properly created in the mobiledb folder

1 month ago

AdrianEgleyHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Folder Listener importing multiple times

Hi, I have set up an inbound integration to listen to a folder and then import the data from a .csv file.Sometimes it’s fine, then other times i’m seeing the data get duplicated.In FSM going to Integration » Integration Monitor » Monitor Instances and I can see the instances duplicate.Example: Looking at the logs its almost as if the file is still hanging around it gets moved to the processed location, but perhaps not quick enough, so the listener is picking it up again. Timestamp: 2024-02-16T16:51:25.5157945+00:00Message: Error during complete operation: Could not find file '\\ServerLocation\aw_purchase_supplier_receipt\Pilkingtons\Pilks_2_Posted_240213_193554_04.csv'.Machine: ServerLocationProcess Name: w3wpThread Name: FSMServerIntegrationMonitor~FolderWatcherPoolMessage Source: AW_PURCHASE_SUPPLIER_RECEIPT_PILKS This example showed as an exception however the data got processed twice, as per the screenshot above, and by the fact I have double the amount of records in the database I

1 month ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Identifying SLA in PSO Gantt

Hi All, How can we identify the SLA duration in PSO Gantt, i can see we can see SLA in activity screen.is there any possiblity for users to view easily. Activity Screen: Gantt: Regards,Shiyaz

1 month ago

qquacSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Unable to login to PSO the next day

I was enabled in PSO yesterday and was able to login through the Smart/web client. When I tried logging in today, my profile was not enabled and I could not login. Do you know what may have caused this?

1 month ago

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Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

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