Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,575 Topics
  • 6,785 Replies

2575 Topics

B
Do Gooder
BasHazemEDo Gooder
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM installation packages

Hi Everybody,where can i find the IFS FSM installation Media , i have an ifs User partner . i want to install IFS FSM on premise and discover the solution features .Regards,Hazem

4
E
Hero (Employee)
2 years ago
V
Do Gooder (Partner)
VikrantDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Service visit report comes in Landscape instead of portrait

Hi Team, We are currently using FSM Update 25 and we have noticed that the service visit history report comes in Landscape format instead of portrait can anyone confirm if this is FSM new feature. Thanks,Vikrant Singh.

9
JuniSihombing
Hero (Customer)
4 months ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM Mobile App on Android Studio not completing initialisation

We have been trying for some time to get the Android Studio emulator with IFS FSM Mobile App installed to initialise.  Versions tried FSM6u8 and FSM6u9. Our Dev environment cannot be opened up to the internet therefore, all traffic is internal. Below is where we are at:The emulator successfully connects to the FSM Mobile Web service and allows us to pull down the app via the Emulator Web Browser. The APK is installed and allows the user to enter the credentials and the authenticates. The entry in the Mobile Dashboard  shows that the device record is written. During initialisation: The App Server creates all the files needed in the mobiledb as expected. The Web Server stores the files in the Download folder as expected. Finally looking at the emulator, in the Downloads folder all files are marked as “Queued” and never downloaded to the device.My question is, does the completion of the initialisation depend upon the device having access to the internet for some reason? Our dev environ

3
Lee Pinchbeck
Ultimate Hero
3 years ago
T
Sidekick (Customer)
tobias.duraiSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error installing PSO 6.11.0.5 (Kubernetes)

Hi!We get the following error when installing PSO 6.11.0.5 via cli using the Kubernetes option.Command:Linux Setup/installer -cli -yaml -s "values.yaml" Excerpt from config file values.yaml:deployments:  # Global deployment options  global:    # Auto-scaling of deployments    autoScaling:      enabled: false We experience the following error:Cannot use file stream for [/builds/fsp/dito/infrastructure/pso/PSOInstall/PSO_6_U11_D5/6.11.0.5/Linux Setup/installer.deps.json]: No such file or directoryProcessing settings fileVerifying details fileLoading Kubernetes contextsLoading namespacesChecking for existing installationValidating kubectl and kubernetes versionValidating imageValidating database connections - Please WaitRetrieving application connection details - Please WaitValidating database connections - Please WaitRetrieving Organisation information - Please WaitCreating Actions - Please WaitPause Helm deploymentsThreeSixty.Shared_Classes.ProcessException: error: no matching resources

15
T
Sidekick (Customer)
1 year ago
S
Do Gooder
sachinladeDo Gooder
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Can we make changes to FSM mobile App

Hello All,Can we make changes to FSM mobile app by changing it’s UI and adding custom fields into it.Also, can we call external API’s from the FSM mobile app.Any help would be much appreciated !!!Regards,Sachin 

1
C
Hero (Employee)
3 years ago
ZRZJOLIVEIRA
Do Gooder (Partner)
ZRZJOLIVEIRADo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Login Page Backgorund Color

Hi, Is it possible to change the background color on the login page of mobile app?We were able to change the IFS logo, but not the color. Thank you, João Oliveira

4
ZRZJOLIVEIRA
Do Gooder (Partner)
3 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

System Monitoring of a UserDef DTTM file to create an Event when the current date = date defined in the field.

Excuse the title it meant to say Field not File.. :-) I was wondering if I could have a little guidance and support?In FSM, I’d like to know how we can monitor a UserDef or existing DTTM field? What we need is that when a particular date entered in the field = the actual date an event can be created? Once the event is created, I know we can pick that up and change the status to whatever it is we need. (That’s the easy part). :-) Many thanks in advance and please do not hesitate to come back to me if this doesn’t make sense? Best regards, Angelo

4
Saranga Amaraweera
Superhero
2 years ago
J
Do Gooder (Employee)
justinmoonDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Work Order and Outlook Integration

Can anyone advise if there is anything pre-built to push data from work orders/work tasks to the calendar in outlook? I was on a call with a customer who is currently using apps 10, and they are asking if there is anything like a connector out of the box that allows a schedule work task to push onto the scheduled resource’s outlook calendar. So as an example, a job gets scheduled tomorrow from 9-11 AM, so a meeting would auto generate on the technician’s outlook calendar from 9-11 with applicable information such as the address.This same question goes for IFS Cloud as well.

2
namouk
Do Gooder (Customer)
1 year ago
A
Sidekick (Customer)
ATZSUMITSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Lobbies | Can show 2 data source designer in one lobby data element

Want to know how we can use 2 query builder in one element designer as a bar graph.

3
S
Hero (Employee)
2 years ago
A
Do Gooder (Partner)
AccManisCDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Content based routing for inbound JSON

Hi, I am receiving a JSON payload on an incoming request and so I have created a routing rule with type NONE_XML.I want to route this message based on the attribute values in payload. For example, only if the customer_id = abcd, i would like to handle this message else i am least concerned. Is there a way to define content based routing for this kind of scenario with incoming JSON payload.Any suggestions are much appreciated.  

4
A
Do Gooder (Partner)
3 months ago
BertelLundgaard
Do Gooder (Customer)
BertelLundgaardDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Scripting - goToScreen function

I have this simple script;   alert("Trying to go to DebriefOV"); goToScreen('DebriefOverview',false); /* To be: C_opportunity_details */   The above code works OK. If I try to change the Screen name to my custom screen ‘C_opportunity_details’ - nothing happens.   Please help.

3
Isuru Wijeratna
Superhero (Employee)
4 years ago
L
Sidekick (Customer)
lisa.gilesABSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Error: Cross Thread Violation

 Hi, a user has reported receiving the following message, does anyone know what this refers? I am struggling to understand the cause of the error. 

6
Link
Superhero (Customer)
13 days ago
Sashika Lakshan
Hero (Employee)
Sashika LakshanHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Resource Scheduling concepts

Hi,Can someone please clarify when considering scheduling concentrations in FSM, What are bellow concepts referring to.  Duration of activity Regions AvailabilityThis information will be useful to investigate an error reported on resource allocation.Thanks 

2
Sashika Lakshan
Hero (Employee)
3 years ago
Ann Degroat
Hero (Employee)
Ann DegroatHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Integration Inbound XML (IN_CREATE_OR_UPDATE_PRODUCT) return exception error intermittently

Customer is getting an exception Exception: System.TimeoutException: The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: The HTTP request to 'https://lely-fsm-prd.ifs.cloud/M5Service.svc' has exceeded the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout. ---> System.Net.WebException: The operation has timed out   at System.Net.HttpWebRequest.GetResponse() app param INTEGRATION_MESSAGE_EXECUTION_TIMER_INTERVAL is set to 60, would setting this application parameter to longer than an hour resolve this exception? Could restarting INTEGRATION CACHE solve the problem?Could restarting the ODATA IIS app pool solve the problem?Could rebooting the server solve the problem?

4
roklde
Superhero (Employee)
1 year ago
P
Do Gooder (Partner)
promanikgDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Integration Ability

Hello Experts, Can anyone please chime in your thoughts and suggestion on below request.HTTP extract handler in Message routing rule: Additional argument is added to the HTTP extract handler called “Access Token”, how to use the Access Token argument, is it a static token needs to be added to the routing rule or FSM can dynamically call a different endpoint to get the “Bearer” token and populate in it before executing the actual outbound integration. HTTP extract handler has argument HTTPMethod, most of the time HTTPMethod is used for POST, can we do GET service call in HTTP Extract handler. If it is possible, how would it be configurable in FSM. External Datasource : Is there any availability of sample document on how to configure and use different external source eg: REST API, ODBC Provider, External API The FSM connect document covers up only for dynamics integration, how to use other type of external sources. Display data in FSM without storing in FSM Database: Is there an abi

1
Lee Pinchbeck
Ultimate Hero
2 years ago
D
Do Gooder (Customer)
DSL_Em
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Integration Schedules Not Running

Hello,New to this role but since Dec 31, it seems that our integration schedules are not running and are unable to use the Run Now too. I have restarted the following items but with no success. I have tried the following items that have worked before:Refreshing Cache Refresh Integration Cache Restarting FSMProd Integration Monitor Services (On Server) Restarting App Pools FSMLinkService Mgd FSMProd Mgd  FSMRestService Mgd We currently have IFS FSM, version 5.6.2. Any help would be greatly appreciated. Thank you.

1
Lee Pinchbeck
Ultimate Hero
3 years ago
J
Do Gooder (Partner)
jhebert85Do Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Future of FSM

I understand IFS FSM is a stand-alone application at the current moment and there is some word that it is being integrated with IFS Cloud. What is the future of FSM? Will the stand-alone application be integrated fully with IFS Cloud and cease to exist as a stand-alone application called ‘FSM’, and instead be called Enterprise Service Management (ESM) going forward? Also, being that PSO is connected to FSM, will it also be integrated fully into IFS Cloud? Thank you.

2
Alexander Heinze
Superhero (Employee)
1 year ago
athobie
Sidekick (Partner)
athobieSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

To restric Data acces for Request

HI,I would like to restrict the data access in the Request Screen according to the organization of the service provider.The access group is used to separate activities : 1 access group for telecom activities, 1 other for Electric activities.But for one access group (BU telecom for example), the service provider want that a user based on West (this user works for customer based on West) will not see Requests’data for customer based on East. What settings could we use to prevent a West User to see Request data for East ?Could we use Posting group to do that ? Is it possible in UI designer to define a screen with Data Restriction based on the user who is connected ? that is to say : FSM know that the user connected on West (posting group or person physical_svc_grp, ….)Thanks for your contributionsRegards

8
athobie
Sidekick (Partner)
3 years ago
A
Do Gooder (Partner)
ArchDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM Lobby Navigation dynamically

Hello Team, We are working on the lobby and looking on dynamic navigation part, Once we configure the element designer It was working fine in smart client , But in the web client its getting concordinated in the same field . Iam attaching the screenshot below,Kindly verify and advice on the same.Web client:  Smart client Thanks & Regards,Archana Srinivasan

10
Shneor Cheshin
Superhero (Employee)
7 days ago
SanjeewaJ
Superhero (Employee)
SanjeewaJSuperhero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 Update 14 On-Prem Installation Error

FSM6 UPD14 Installation ErrorIFS internal On-Premise Installation / SQL Server DB.Getting below error during DB installation and failed. Any idea/advise?  

7
Chathuranga Samarakoon
Hero (Partner)
2 years ago
G
Do Gooder (Customer)
graeme86Do Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 5.7.6 FSM Connect working with Attachments

I was wondering if someone could give me some information on how a inbound integration should be formated to handle attachments. I would like to send a Image file from another system and attach it to the task.    Thanks,   Graeme

1
Kalpani Dissanayake
Superhero (Employee)
3 years ago
I
Sidekick (Customer)
IGMIGMIMXMDSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Outlook Integration

Hello I have found the following in “help” from FSM regarding Outlook Integration http://imaapp13/FSMServer_ImageX_Prod/Help/FSMReferenceGuide/AboutOutlookIntegration.html However I am unable to find any further info on  how to obtain the optional add-in. Does anyone have any info on this?

9
I
Sidekick (Customer)
1 year ago
Chandima Athukorala
Hero (Employee)
Chandima AthukoralaHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Field Service using unsecure functions on android

We have observed IFS Field Service using unsecure functions on android. The mobile application is using com.aviary.android.feather.common.utils.IOUtils.unzipEntry in an unsecure way. See https://support.google.com/faqs/answer/9294009 for specs on how to fix the issue. We are using FSM 5.7. update 6. Do you have any idea if this has been looked in already?

2
S
Sidekick
4 years ago
jbernardo
Hero (Partner)
jbernardoHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mass Update Running - Unsure for what

Checking our run log, there have been minimum of 2,500 mass updates within the last minute. We have our row limit to 2,500 so no idea how many more it could be at this time.   This is all being done on my username. I have done nothing in FSM today. This was happening yesterday as well.   How can i find out what is triggering these and how to stop it? There is no information to tell me what is triggering it. They all look like this:  

2
jbernardo
Hero (Partner)
4 years ago
J
Do Gooder (Partner)
jolsonDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

New to FSM

I am new to FSM and currently enrolled in the IFS Academy. What advice and resources would help me learn the product faster and better service my future clients? There is a lot of information to digest, and not all of it can be covered by the course.

3
Isuru Wijeratna
Superhero (Employee)
4 years ago

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