Topics started by SHAUN_KERSLAKE

84 Topics

S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Document Management (DocMan)

File Names in File Storage

We are using IFS Cloud 23R2 SU4.When we use Repository ‘File Storage’, we have noticed that the file name uploaded to the Windows share repository appears to have been encrypted and differs from what was uploaded by the user.If we check through the application and look at the database tables, there is no mention of this file name.Previously using FTP repository in Apps 10, it would store the file with a name like 3001-2279139-1-REV00-1See below snip shows 1st record uploaded from Cloud (File Storage) vs others from Apps 10 (FTP): Do we know what is causing this and if this is a security feature that could be turned off? 

6
chanaka-shanil
Superhero (Employee)
8 days ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Service Notes - Work Task and MWO

We are investigating the use of Service notes within IFS Cloud 23R2 as a means for an engineer to provide notes on MWO Service on their devices and for this then to be sync back to the work task for the back office team to review. The IFS Cloud documentation states the following:Add Service NotesExplanationUse this activity to add a new Service Note. Notes can be created for the following entities in IFS Cloud:Request Work Task Service Object Location Request Contract Request Quotation However we cannot see the option to use this within Work Task screen.Can someone provide guidance as to whether this functionality is available on Work Task and if so, how we enable it?Thanks

3
Alexander Heinze
Superhero (Employee)
30 days ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Send Full vs Change

In Apps 10, we have two schedule tasks setup to update PSO:1 - Full Load - Runs once a day at midnightSend Data For ScheduleSCH360_SEND_DATA_UTIL_API.SEND_DATA_FOR_SCHEDULEInput type: LoadSend Timeline - Not Ticked2 - Change - Runs every 2 minutesSend Data For ScheduleSCH360_SEND_DATA_UTIL_API.SEND_DATA_FOR_SCHEDULEInput type: ChangeSend Timeline - Ticked I am looking for guidance on what is the equivalent task and method that should be used in IFS Cloud please? Thanks

3
Alexander Heinze
Superhero (Employee)
1 month ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Cloud - Reopen project after financial closure

Hello,We have a query with IFS Cloud 23R2 functionality...Project has been re-opened in Financials > Project Accounting > Financial ProjectAfter this the project must have the status “Reopen” in Project Management > Plan and Execute > Project Scope and ScheduleWe cannot find the button to facilitate thisPlease can someone provide guidance how this can be performed in CloudThanks

1
Dharshankumaar Mahendran
Superhero (Partner)
1 month ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud - Quick Report Timeout

We have a long running SQL quick report in IFS Cloud, and users receive the message:Operations did not complete in the expected time (300 seconds). The same quick report returns data in Apps 10, with no warning.I’ve checked system parameters but can’t see any setting in there.Is there a way to extend the 300 seconds in Cloud?Thanks

4
K
Do Gooder (Employee)
2 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Document Management (DocMan)

IFS Cloud - FTP to File Share - Change Docman Pointers

All,We are upgrading to IFS Cloud 23R2 (Remote) from Apps 10, where we have historically used FTP as a repository type. Since this is no longer supported, we are moving to File Share and use of a Windows share instead.We have manually moved the files from FTP to File Share.I am looking for guidance on what I need to do to change the "file pointer" in Docman as well as add some metadata used by File Storage please for all our existing documents?Does someone have a pre-existing script they would be willing to provide? Thanks in advanceShaun

12
Mathias Dahl
Superhero (Employee)
3 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Document Management (DocMan)

IFS Cloud - SMB Storage

Hello,We are currently on Apps 10 Update 18, and have been using FTP as the repository type for document management since we implemented IFS with Apps 8.We have just started the IFS Cloud upgrade project, and have taken 23R2, and just been made aware that FTP repository will no longer be supported and we need to use a different repository method.We are a Remote deployment, and believe the only option we now have is to setup an external SMB storage. Also read database is to be removed in the future, plus this is not preferred due to the sizing issues this would cause by hosting our all historical and future files.I have been pointed in the direction of the Technical Documentation already, but in order to request our IT to setup the SMB Storage I need some information. Typically when you setup a SMB share, you need to grant specific users with permissions to access it. Therefore, we need guidance on what user(s) need access on the SMB share, and whether we need to be creating an active d

3
Mathias Dahl
Superhero (Employee)
3 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Cloud - Lobby Grants

HiIs there a screen or way of seeing which Lobbies have been granted to which permission sets in Cloud 23R2?If not possible via the screen, is someone able to provide the SQL to query this from the database please?In Apps 10 EE, you would be able to RMB->Show Grantees to see what permission sets had been granted that object. ThanksShaun

3
A
Hero (Partner)
4 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Automatic Case creation via Email

Hello, We are using Apps 8, and would like to know if anyone has implemented a solution whereby an email can be sent to a central email address and for IFS to then pick this up and automatically create a call center case.  Any suggestions would be appreciated. Regards Shaun

4
Manulak
Hero (Customer)
5 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Resource Templates

Hello,We are using Apps 10 Update 18, and we require the ability to add resources (formerly crafts in Apps8) to our engineers (resources) via the screen Resource Detail->Capacity Basis based on their job role.For example, an electrician would get a default list of resources upon joining the business.Currently our managers are having to manually key this into IFS which is a very time consuming and inefficient process. Has anyone achieved this using core functionality or would this need some sort of custom solution?Please let us know your experiencesThanks

0
S
Hero (Customer)
6 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Document Management with MWO

Currently we attach documents to Work orders which are then sent to engineers devices during synchronisation. These documents can vary from building/object related to Health&Safety documents/forms.Current Issues:Volume of data being transferred is contributing to MWO issues Engineers are not looking at the documents When documents are updated, it is not obvious to the engineer Engineers have access to a previously downloaded version, which may not be currentThe objective is to reduce the MWO traffic which should speed up syncs, improve notification of document changes to engineer and better version control on the mobile.We are interested to hear about how other IFS customers that utilise Documents and MWO are managing this?We are currently using Apps 10 Update 18,  however we plan to be Live with IFS Cloud by mid-2024.Thanks in advance  

5
James Ashmore
Hero (Employee)
6 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS DR Test - Issue within Admin Console

Hi,We attempted to perform a DR test this morning of our IFS infrastructure.1 -  We failed over our Windows VMs which host the MW Server.2- Updated DNS on Domain controller3 - Oracle Dataguard used to fail over to separate DR Linux server. Current PROD DB set to standby and DR database set as primary.4- Start IFS Nodes on MW Server and attempted to access Admin console to change the host for Oracle database server but get this each time: This effectively stopped us progressing.Would anyone have any ideas to the cause of this and why we were unable to access admin console correctly?Thanks

1
P
Do Gooder (Partner)
6 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Insights (Business Reporter and Analysis Models, EOI)

Business Reporter Execution Server

HelloWe are currently on Apps 10 Update 15, and have IFS BR Execution server setup and working on a Windows server. As part of receiving Update 18, we are required to update the version of BR Execution server as per release notes. However IFS do not provide the steps to perform this, and there is nothing found on this community so far or via the IFS Technical help pages. I downloaded the MSI Installer from the Add-on page, and transferred this to the Windows server. But when executing this, it errors out due to a Windows service already existing. There doesn’t appear to be an option to uninstall or upgrade. Has anyone been through this process, and how do we perform this?Any help would be appreciated!Thanks

4
S
Hero (Customer)
7 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

EE Profile Issue Post Delivery Deployment

Hi,Over the weekend, we deployed Update 18 along with a number of other deliveries to Production environment Apps 10.We have some users whose Service request screen layout has been corrupted, and the fields are not showing clearly allowing them to create records. See below:  I have cleared their dotNET Cache, removed the content in C:\Users\<username>\AppData\Local\Apps\2.0 and cleared their personal profile for the specific screen frmWoFaultReportCustOrderTab. All attempts fail. However when user account is used on a different PC, the screen appears okay so suggests a client issue!?How and where do I go to rectify this please? Please respond ASAPThanks in advance 

2
S
Hero (Customer)
7 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Quick Reports - EE vs Aurena

We have quick report(s) which work fine in Apps 10 EE, however when the user goes to run the same report no data is returned. The quick reports are parameter driven so users can enter a value or leave blank.Current SQL parameter construct:where h.del_org_code like upper('%&DEL_Code%')and upper(h.POSITION) like upper('%&Position%')  We changed the SQL parameter to the following to get it working in Aurena:where h.del_org_code like upper('%' || '&DEL_Code' || '%')and upper(h.POSITION) like upper('%' || '&Position' || '%')  Has anyone come across this and do we know why the change is required to allow reports to work in Aurena?Thanks

0
S
Hero (Customer)
7 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena Permissions - Projection Definitions

Hello,We are required to explain the differences in Aurena permissions vs how they were managed previously in Apps 10 EE to our internal/external auditors. Please can someone provide us with clear definitions and purpose of each of the following:PROJECTION PROJECTION ACTION PROJECTION ENTITY  PROJECTION ENTITY ACTION I have checked the Technical documentation pages, but there isn't a clear explanation and definition of each.Thanks

0
S
Hero (Customer)
7 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Finance (Financials)

Work Task Transactions - Transferred State

Hello,We have a high volume of work tasks that are at Work Done status and have Work Task Transactions with a Transferred status. This is due to custom validation preventing the work tasks being set to Finished in an automatic routine. Finance have checked and confirmed they are happy all reconciles from a GL point of view. The IFS Help text for the status field states:Once the work task transactions are transferred to finance, the status gets changed to Transferred until it is marked as finally posted. So the question, is it correct that the work task transactions have the Transferred status? It says “until it is marked as finally posted”, which suggests the status should be a different value?Please can someone advise if we are missing a step in our process or whether the work tasks are good to be Finished.Thanks in advanceShaun  

0
S
Hero (Customer)
8 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Invalid Member Name

HiWe are getting an Invalid Member Name error upon running an IFS Quick report. The SQL used runs fine in PL/SQL Developer.The report contains a number of parameters which require user input so have used prompts such as ('%&User_ID%')  which have worked fine previously. The report also contains a couple of UNION ALL statements.Any suggestions on what is causing this would be appreciated.Thanks 

2
S
Hero (Customer)
9 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS EE vs Aurena SOD

Hello,We are attempting to replicate our Apps 10 EE SOD setup for Aurena. With EE, we specify the Oracle API Delete, Modify or New methods, whereas it is not as easy with Aurena. Can someone who has gone through the same pain/experience please help in providing guidance.ThanksShaun

0
S
Hero (Customer)
9 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena Context - MWO

Hello,We have a context created in Aurena called mwo which contains all the page designer changes specifically for our engineers when using MWO; ServiceEng. This is triggered by membership of a specific user groupThis has been working fine, but we now have an engineer which appears to have reverted back to the global context and the out of the box design. How can we confirm the context being used by a user whether using Aurena or the MWO App?

2
S
Hero (Customer)
9 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Update Issue - Scheduling Web Interface

Hello,We are an Apps 10 customer using PSO version 6.9.0.22.We use Scheduling Web Interface within our apps setup for IFS to communicate with PSOWe have just updated PSO in our TEST environment to 6.10.0.12, and post update IFS is no longer able to communicate with PSO. It would appear IFS Scheduling Web Interface is no more based on not seeing it within IIS settings of the PSO Server compared to Live environment. I reviewed the release notes PDF, and I can see in release 6.10.0.4 “Removal of Scheduling Web Interface and changes to other components to work with .net6”My question is, how do I resolve our problems and what is the alternative method to use now going forward within Apps to allow the communication to work again?

4
Djames
Do Gooder (Customer)
11 months ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

TAS Update

HiI am attempting to update our TAS from Apps 10 UPD15 to UPD18. The IFS Help states the following which I followed:Upgrade of an existing IFS Touch Apps Server installation is done by running the IFS Touch Apps Server installer. Take a safe copy of the web.config file before upgrading.When running the installer to upgrade an existing installation, you may need to enter connection information for the existing database. You may also need to re-enter the port number of the Touch Apps Server IIS site.I copied the exact same TAS settings as it previously had, but I now have two sites in IIS with the same name; i’m guessing this shouldn’t happen?!Any guidance would be appreciated RegardsShaun

1
Dar
Hero (Employee)
1 year ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Aurena - Failed Transactions

Hello,I am working on transition from Apps 10 EE to Aurena, and cannot find the following screens in Aurena: Touch Apps → Administration → Failed Transactions, Deleted Failed Transactions, Ignored Failed Transactions.Are you able to provide guidance on how a user is expected to manage this in Aurena please?Thanks in advanceShaun

5
James Ashmore
Hero (Employee)
1 year ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Crystal Setup Error - Could not load file or assembly

Hello,I have followed the steps to create and configure the Crystal and IIS setup that includes:Oracle client (64bit) installed C++ Installed – 2008 -> 2012 Added roles/features to IISHowever, upon testing, we are receiving an error as shown below:Parser Error Message: Could not load file or assembly 'CrystalDecisions.CrystalReports.Engine, Version=13.0.4000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified.Source Error:Source File: C:\inetpub\wwwroot\IFSCRWebSetup\web.config    Line: 32 Line 30: <compilation debug="true" targetFramework="4.5.2">Line 31: <assemblies>Line 32: <add assembly="CrystalDecisions.CrystalReports.Engine, Version=13.0.4000.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304"/>Line 33: <add assembly="CrystalDecisions.Shared, Version=13.0.4000.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304"/>Line 34: <add assembly="Crystal

4
S
Hero (Customer)
1 year ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
posted in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Augmented & Mixed Reality

Hello, We are a Facilities Management (FM) company in the UK and we are starting to look into the possibility of introducing Augmented & Mixed Reality into our business.  We have engineers who are using Mobile WO to attend site to fix/repair/investigate issues raised in IFS. We would be interested in the use of augmented reality headsets such as Hololens to aid the engineers at site with the assistance of expertise back in the offices. I am looking for companies who have implemented such technology and advice or guidance on this subject area with the possibility of arranging a UK site visit to view in action potentially.  We are currently using IFS Apps 8, but we have plan to upgrade in 2021 or 2022.  Regards Shaun

3
Osthewha
Sidekick (Customer)
1 year ago

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