Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,581 Topics
  • 6,793 Replies

2581 Topics

S
Do Gooder (Employee)
sybausDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - System timezone, how is it being set in mobile and client

When I run the query “select plan_start_dttm from task where task_id = 8215,” it returns the timestamp in Eastern time, not my local time (which is Mountain standard time). When I view this datetime on the DebriefOverview screen in mobile, then it is displayed in the timezone that my phone is currently set to (in my case, MST). When I run this same query in the smart client, it is returned in my local timezone MST). When I run it in the client script, it is being returned in Eastern time.How is the timezone being retrieved from the server in FSM? What table and field is populated in the database to set the system timezone? For instance, the status_as_of field in the task table is being stored in the mobile database in Eastern time. Where is the timezone being set in the smart client? 

1
roklde
Superhero (Employee)
1 year ago
C
Sidekick (Customer)
csandersSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Adding fields.

What determines which tables I can add fields from for a mobile screen?For Example:  I’d like to add a field from the Part table to the job list screen, but part is not a table I can add fields from on that screen.  My choices are Address, Contact, Place, Product, Request and Task.I should be able to link to the part table from the product table with Product.Part_ID = Part.Part_ID Thanks.

4
C
Sidekick (Customer)
2 years ago
T
Hero (Former Employee)
Tharindu RasnakawewaHero (Former Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Search functionality - FSM

When performing investigations, database performance is very slow when searching for a data. Is there indexing functionality incurred in FSM ?

1
Jon Reid
Hero (Employee)
4 years ago
H
Do Gooder (Employee)
himasha.liyanageDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM: GPS tracking not working as expected

FSM6u8It is required to send GPS location updates from the task assigned person's mobile to the backoffice.GPS related app params are set as belowGPS_LOCATION_COMPARISON_TOLERANCE : 20GPS_LOCATION_COMPARISON_TOLERANCE_UOM : FeetGPS_LOCATION_INTERVAL_MIN : 2GPS_LOCATION_INTERVAL_WORK_STATUS : IN MEETING,ON SHIFT,OFF BREAK,OFF SHIFT,ON BREAKTRACK_GPS_CHANGES : PLACE,ADDRESS,PRODUCT,PERSON,TASKThe task geocodes are not updating every 2 minutes. However it records the geocodes when the task status is updated.On the mobile device the following is configured for the FSM application:location services is enabled location services is set to “Always” for the FSM applicationAm I missing any configurations or are there any known issues with this functionality?

2
Dhanushki Pahathkumbure
Hero (Employee)
2 years ago
ZRZJOLIVEIRA
Do Gooder (Partner)
ZRZJOLIVEIRADo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Icon Status

Hi, Is it possible to control (hide/show) the task’s status change icon on top right corner for different screens for the mobile app?  Thank you,João Oliveira  

5
I
Sidekick (Partner)
1 year ago
7
Sidekick (Partner)
7opRenauNSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - How to find the column of a view un UI design

Hello,I create a view with SQL, based on task table.I declare it in the custom metadata. with all the columns -is it mandatory?Now, I would like to insert data of the view in the task screen with UI designer.I made a relation in the “Child relation editor and “added a screen field from the view” Now, when I open a task i ‘ve got this message :Complete message in attachments.Did i forget a step? Thanks in advance for you help.    

11
7
Sidekick (Partner)
2 years ago
JitheshP
Sidekick (Partner)
JitheshPSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Impact of Timezone change

Hi,Could I understand the impact of updating the FSM DB Timezone from customer timezone to UTC.How the old data can be restricted if it all possible. Regards,Jithesh

2
JitheshP
Sidekick (Partner)
1 year ago
C
Do Gooder (Partner)
Carlos123Do Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Filter lookup values based on multi select dropdown

Hello,I am creating a script that will allow the task_types to appear according to the chosen task_category. If I choose multiple task_categories, then in the task_type lookup it should appear all the values that are beloging to the task categories that I have chosen.  This is running on the filters of the Task List screen. I created this script that already allows me to do that, but there is a bug, if I choose multiple task_types, the task_type label only fills me with one.var taskCategory = getControlValue('task','task_category');var activeCriteria={};    activeCriteria['locked'] = 'Y';    activeCriteria['itemName'] = '';    activeCriteria['functionItemName'] = 'global_code_table.active';    activeCriteria['value'] = 'Y';var codeNameCriteria = {};    codeNameCriteria['locked']='Y';    codeNameCriteria['itemName'] = '';    codeNameCriteria['functionItemName'] = 'global_code_table.code_name';    codeNameCriteria['value'] = 'task_type'; var codeValueCriteria={};       codeValueCriteria[

11
Shneor Cheshin
Superhero (Employee)
1 year ago
A
Do Gooder (Partner)
ajayifsDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to configure ARP broadcast from PSO to FSM

Hi Team, Can you please provide basic steps on how we can configure ARP Broadcast from PSO to FSM? We need to get position and team related data from PSO to FSM. We understand this can be done using ARP Broadcast. Kindly provide basic steps on it.  Regards,AJAY

5
S
Do Gooder (Customer)
9 months ago
Lee Pinchbeck
Ultimate Hero
Lee PinchbeckUltimate Hero
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Delay notification email until attachment ready

Is there a place to set in FSM that an email notification should not send until all reports set to attach are generated.  By default, if the report is slow to generate, the email will send without the attachment.

4
Lee Pinchbeck
Ultimate Hero
4 years ago
D
Do Gooder (Customer)
dikapadoukasDo Gooder (Customer)
posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

100% CI/CD coverage for FSM/PSO

Hello everyone,How can we ensure comprehensive CICD (Continuous Integration and Continuous Delivery) coverage for both the codebase and configuration for both FSM & PSO? What strategies and best practices should be implemented to achieve 100% coverage, addressing both code and configuration effectively? Thank you in advance. 

2
D
Do Gooder (Customer)
3 months ago
C
Sidekick (Customer)
csandersSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6.5 Substitution Maps

Hi,I have a notification email that’s being sent out when a part need is created for certain parts.  I would like the person who created the part need to be CC’ed on this email.The notification message is triggered by a request event and the person I’d like included on the email is the request event creator.  I’m not sure how to use request_event.created_by in the distribution list.Another problem is I’ve been trying to create substitution maps to get the persons emails address with different methods. For some reason the ones I create don’t show up in the “Wild card member” drop down on the distribution list screen. I don’t see any differences it my substitution maps and the ones that do show up in the drop down.Currently I can use request.event.created_by or I’ve also stuffed the part_need.sequence into the request_event.user_def2 to have a link back to the part need where I could use part_need.created_byAny suggestions appreciated.

11
C
Sidekick (Customer)
2 years ago
PinmayaK
Sidekick (Partner)
PinmayaKSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Mobile Access

Hi can anyone please tell me how to install FSM mobile service in my Mobile.Now i am using mobile service through NOX mobile emulator but i want to use the service in my mobile phone only. I tried to download the service in mobile through but its not connecting its saying localhost refused to connect.Remember the FSM i installed is on premise installation only with my local IIS server. Please help me how i can use FSM mobility service in my Mobile.

2
P
Hero (Employee)
3 years ago
Chethana
Sidekick (Employee)
ChethanaSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Initialization issue in iOS devices

Hi Experts, We have received an issue from a customer regarding a failure of iOS device initialization. below is the investigation carried out by us so far.So we had to create a new user and initialized him separately from an Android device and iOS device. We observed that the android device was initialized normally and during the iOS initialization process   even though the user saw the initialization completion message, but he hasn't been redirected to the home screen though.(There is not any customization been done here and we have checked all the configurations that might cause a sync issue. But could not detect any configuration problems as well)When initializing a mobile, the database and attachment files related to the user are created in the mobile download location.  We were able to find the following things while debugging this attachment download process. When a user initializes from android, the related database and attachment files are downloaded in the normal way, then th

5
Chethana
Sidekick (Employee)
1 year ago
T
Sidekick (Customer)
TDCSOURABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Odata - Save null/empty value to a field

Saving an empty value using ODATA API is not possible. It changes the task_status but doesn’t update the user_def1 to empty in the below example.URL : https://<fmsserver>/odata/task(12345)Method : Patch1st call (works fine)Body : {    "task_status": "HOLD",    "status_as_of": "2021-10-26T15:37:37.0047496",    "user_def1": "ENROUTE",    "modified_by": "USER1"} 2nd call (user_def1 is not set to blank)Body : {    "task_status": "ENROUTE",    "status_as_of": "2021-10-26T15:37:37.0047496",    "user_def1": "",    "modified_by": "USER1"}

4
T
Sidekick (Customer)
2 years ago
PinmayaK
Sidekick (Partner)
PinmayaKSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Calling Other Screen From One Screen

Can anyone please tell me how i can call one screen from another screen.Means i want to call request screen from person screen with some triggering point on the request screen.I am trying to achieve this by writing input XML business rule but its not working. Is there any other way to achieve it,like client script or workflow or any other business process?

2
Mike The FSM TechnoGeek
Superhero (Employee)
3 years ago
T
Do Gooder
TatKkkkkRDo Gooder
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Attachment is not coming reports

Dear Team,Can anyone tell me Is there any possibility to display the attachment in reports.We are trying below steps for displaying the attachments in reports Adding the Customer Signature for a task in mobile. In Report adding Image control, setting the Image source as 'External' in the properties. Fetching attachment path of the signature in query and configuring that in the image. Then uploading the RDLC file in the FSM application and generating the report, but attachment is not coming in the report. We have given the attachment directory app param.   

4
Saranga Amaraweera
Superhero
1 year ago
P
Do Gooder (Partner)
Pedro_DuarteDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Lobby counter configuration on the 'Element Designer'

In order to create a counter element in a lobby, in the 'Data Source Designer' I need to do the following condition, which result count is '12': In the element designer I need a configuration, that would able in the WebClient by left clicking in the counter, to show the tasks that were selected by the prior condition (in this case the same 12 tasks). Element Designer: It's possible to reproduce the condition of the 'Data Source Designer', with a 'select' inside in the URL (in the 'Element Designer')? Or there is another way to configure de element designer in order to show the same '12' tasks by clicking in the counter (knowing that its necessary to use a 'select' in the condition on the 'Data Source Designer'?

7
E
Do Gooder (Customer)
1 year ago
A
Sidekick (Customer)
ATZSUMITSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Lobby | List View | Top 15 rows should be seen in list view

In the list view of lobby we want to show only top 15 row of the table. Is this possible ?

9
Shneor Cheshin
Superhero (Employee)
2 years ago
JuniSihombing
Hero (Customer)
JuniSihombingHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Cannot Edit Ad-Hoc Report

Hi IFS Community, we have several ad-hoc reports built for us. When I check to the report wizard, some reports can be edited.(“Edit” window will be activated when the “Edit” link is clicked).Some reports cannot be edited.  Although the “Edit” link is active, but it doesn’t do anything when it is clicked. Is there any setup in the design time that can prevent the editing? Version: FSM6U13. Thanks in advance for your response. Best regards,~Juni 

15
G
Sidekick (Customer)
2 years ago
R
Do Gooder (Partner)
RRPATNAIKDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Resource Bucket in PSO

Hi All,We have a requirement to create Resource Buckets and assign the capacity in terms of activity per day each bucket can handle. So all the tasks related to the Resource Bucket will be tied up as per the capacity and allocated to the Resource Bucket. Real resource assignment will be handled outside the PSO application.How this can be achieved in FSM and PSO.Please guide Regards,Rashmi Ranjan Patnaik

8
Bhanuka Abeygoonawardana
Hero (Employee)
1 year ago
Kelum Pradeep Kumara
Superhero (Employee)
Kelum Pradeep KumaraSuperhero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - continuously inserting records in to mm_message_out table

HI,In one of our customer's environments, we’ve noticed an issue of continuously inserting records into the mm_message_out table with high volume.It utilizes most of the process and exceeds the DB session limit as well.So system performance getting very low and users can not log in to the system due to this low performance and consider it as a system down situation.We’ve cleaned up the messages mm_message_out which is beyond the retention period(48 hours) as mentioned in the below community threadFSM Mobile - mm_message_out cleanup process | IFS CommunityBut still, it's not resolved the issue and continuously proceeding insert statements into mm_message_out with high volume. As I know ,normally mm_message_out insertion is not a big issue as it's the standard behavior, But here it's consuming almost all the CPU and sessions.Can anyone help ? -Kelum

3
Anjula Priyanath
Superhero (Employee)
2 years ago
jbernardo
Hero (Partner)
jbernardoHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 5.7 Mobile - Important Information Notification

  the green notification on mobile - how can you determine what shows up here? 

6
C
Hero (Employee)
3 years ago
S
Do Gooder
saras360Do Gooder
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

SSRS report is not opening from FSM web client

Microsoft Report Viewer is not installed in the FSM. What is happening here, when I m clicking the report in FSM smart client, a new chrome window is opening and  it is redirecting to SSRS report server and the report is displaying in report viewer of SSRS. But the same thing is not happening with FSM web client. 

7
Lee Pinchbeck
Ultimate Hero
3 years ago
S
Do Gooder (Customer)
sinybDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Schedule Status in FSM

Hi,Using FSM6U13, PSO 6.7.0.30We are currently having some issues understanding the schedule status in FSM. On the task, as my understanding, the scheduling status should be changed based on the status in PSO. However, we are currently experiencing a lot of the tasks that are open have no scheduling status in the task table. Is there any smart way to troubleshoot this particular issue?

13
M
Sidekick (Customer)
1 year ago

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