Assets (Asset Management)

773 Topics

Harm de Brouwer 12GuideSidekick (Partner)

How are Business Objects and Attachments used on Cases? (Call & Case Management)

Could someone explain what the intended use is of below items on the the Cases in IFS:Hand-over References Business Objects Attachments Currenly I am investigation a few requirements for a customer but I can't find the explanation of use cases for these options to connect "Objects” to a Case.

23 days ago

tonybiaginiSidekick (Customer)

asked in Assets (Asset Management)

Populate Maint Org in New Fault Report

In the ‘New Fault Report’ Screen, if a User belongs to a Maintenance Organization, can the ‘Maint. Org’ field be populated accordingly? See attached image.

23 days ago

Aravinda.PrSidekick (Employee)

asked in Assets (Asset Management)

Unable to Generate Invoice Preview for a Work Task created

Hi all 😊,I am encountering an issue regarding the generation of an invoice preview for a material that has been issued within a Work Task, which is in released state. Cost Lines and Sales Lines have automatically added to the Task.An error message pop up as “No Invoice Previews(s) created for given criteria.”Product Version: IFS APP 10 Aurena - UPD 23 Grateful if you could kindly assist me in resolving this issue. Regards 😊

24 days ago

Harm de Brouwer 12GuideSidekick (Partner)

asked in Assets (Asset Management)

Forward Map Position of Work Order to the Work Task

Hi,I am working for a customer who is upgrading from IFS9 to IFS Cloud.What I want to achieve is to get the Map Position set on the Work Order and to forward this to the Work Task. So I tried that but the Work Task does not inherit the Map Position. I have tried multiple settings in the Object Transformations.These are the settings I used (first only with JtTask and ActiveSeparate and later with WorkOrder) Can someone tell me what needs to happen to achieve what I want?

24 days ago

niwaDo Gooder (Customer)

asked in Assets (Asset Management)

Availability of all historical WOs, WTs and Work Task Steps in Equipment Object Navigator

Please confirm whether the options of “All historical WOs”, “All historical WTs” and “All historical Work Task Steps” are available in Equipment Object Navigator in IFS Cloud releases? If it is not available in the current releases, please confirm whether it will be included in upcoming releases. What is the IFS recommendation or workaround to cater following requirement? I strongly believe this must have been raised by several others customers alreadyNote:It is crucial to cater for an easy and user-friendly way be able to demonstrate the planned, ongoing, and historical maintenance activities. During Audits with the different authorities the offshore and onshore operations are stressed and tested to the limits when it comes to prove their control of the maintenance planning and execution, and specially for the safety and barrier related equipment. From Equipment Object Navigator, there are tabs available to see “All Active Work Orders”, “All Active Work Tasks”, and “All Active Work T

28 days ago

Nicolas DDo Gooder (Customer)

asked in Assets (Asset Management)

Database task and automatic suscribe

Hi,I would like to know to if someone already tried to use handling task (Solution Manager > Background Processing > Database Task) to suscribe automatically to a specific field in different menu.Example: When I create a Shop Order I want IFS to automatically suscribe me on field “Status” for example. Like that someone change this shop order status I will be notified.Thanks for your return,Best regards,Nicolas D.

28 days ago

zuhaibSidekick (Customer)

asked in Assets (Asset Management)

TIME MANAGEMENT

End user face error insufficient Access rights on Time Group Reporting window When End user is want to register clocking using time group reporting window error message is shown.Screenshot is attached for your reference. Thanks & Regads,ZuhaibIFS Consultanthttps://www.linkedin.com/feed/

28 days ago

KUDALK

asked in Assets (Asset Management)

Unavailability of GIS Map

Hi,We have a customer issue that the GIS map is not available after setting the location (Service Management> Service Management basic data> Location>Location ) in 23R2. Furthermore, when RMB location is in map position, click inspects and then clicks the Document (location link), error 504 appears.Customer’s EnvironmentError 504-Document Location link But when we do this for the same location in our core environment (23R2 – Alain login) GIS map loads without an issue (Kindly refer to the attached image) and error 504 does not appear when opening the location link. Further, we change the False to True in GIS Settings, Show_Log but the error is not recreating.Core environment 23R2 Kindly let us know the possible reasons for the above-mentioned issue. Thank you

29 days ago

SimonPDo Gooder (Partner)

asked in Assets (Asset Management)

Creating Serial object with rental process

Hi everyone, We are trying to create serial object with the rental module, but we don’t manage to do it.We have enabled “create SM object” on sales part, but the object is not created when we deliver rental CO lines. Is it possible to create object with this process ? Do you have any other solutions ?Thanks,Simon Pertin

29 days ago

ZIGESAMMDo Gooder (Customer)

asked in Assets (Asset Management)

Move Serial Object to Inventory

In Aurena the Function at the Serial Object to send it back to inventory is disabled. What is the necessary configuration for the serial Object and the part catalog data set.I want get the additional menu item ‘Move serial Object to Inventory’ as shown in following picture:

29 days ago

VALRHONDAVEEDo Gooder (Customer)

asked in Assets (Asset Management)

Transfer Fixed Asset - Error

When trying to “Create Transactions” from the Transfer Object - Progress screen, we are getting the following error: I have looked at the FA Books of both companies in question & don’t see any difference:

1 month ago

SachithaSidekick (Employee)

posted in Assets (Asset Management)

Wrong Document Returned for Viewing

Several users who try to view a document that is attached to a functional object(Maintenance>Equipmen>tFunctional Object>Functional Object), the incorrect document is returned to the screen. If you check devtool output when clicking on view and download, I noticed that the wrong document details are being sent in the request GetFileStream. This issue is user specific and occurs only for few users. 1 - All users have permission set granted which should give the required access. No permission errors are shown in the process.2- If they click download, it returns the correct document3 - If they go to the document revision record, the correct document is displayed.4 - This occurs over multiple object IDs in functional object window Any idea to resolve/investigate this issue?

1 month ago

pafoseDo Gooder (Customer)

asked in Assets (Asset Management)

External Cost on objects when reporting Work Task with steps

Hi, When reporting external cost manually on a Work Task with a Object, the external cost reported is visible for the Object ID in Equipment Object Navigator.But, if reporting external cost manually on a work task without a object , the objects are on Work Tasks steps, the external cost reported is not visible on any of the objects connected to the steps. How can i report a external cost on a Work Task with steps and get the external cost to be distributed on the differet objects connected the steps? Or can i in some way decide witch object that the cost relates to?Thanks in advance!

1 month ago

OmarBMDo Gooder (Partner)

asked in Assets (Asset Management)

Release Customer order _ No access

Hello All, In the creation of functional role and end user roles in the permission sets, I granted all access to the projection CustomerOrderHandling to a functional role and then to an end user role. So I configurated the permission sets correctly, but after creating a customer order and adding a sales part with its quantity, I want to release the customer order but i get this message of permissions! Do you have an idea please about what could be the problem? thanks

1 month ago

djedaiBSidekick (Partner)

asked in Assets (Asset Management)

dispatch console demo

hi, Any tutorial or demo on dispatch console ? Regards

1 month ago

r.zyszkiewiczSidekick (Partner)

asked in Assets (Asset Management)

Assignment work task template to administrator groups

Hi,I created Maintenance Standard Administrator Groups and add users but I can’t add created by me work task template to administrator groups.

1 month ago

CorGreggBDo Gooder (Partner)

asked in Assets (Asset Management)

Retrospective Work Reporting - Material Issued and Returned

IE Apps 10 -I am using the Retrospective Work Reporting – EAM. I issue part and Return Parts to Inventory When I go into the Work Order, the Issued and returned parts are not shown on the Material Tab or Returns tab The only reference I can find to the issued and returned parts are on the Work Task Costs Tab I was expecting to see material issued and listed on these screens. If one was to look at the Historical Work Order for this Object, and did not know where to look, they would think that were no parts issued or returned. Is this a bug? Thanks,Gregg

1 month ago

CooErikaSDo Gooder (Partner)

asked in Assets (Asset Management)

Service Contract is not populated on the Work Task (from PM generation)

Hi, Hope someone can help. We are now on 23R2 but I’ve seen the same behaviour on 23R1.I’ve created a Service Contract, then created PM Action for it. As you can see on the screenshot below the PM Action has Service Contract and Line information. When I generate the WO from the Maintenance Plan the Service Contract information is missing on the Work Task (I’m aware that it shouldn't populate on the WO level but previously it always was working on the Work Task). Can someone advise is there anywhere a setting missing to make it talk to each other?

1 month ago

r.zyszkiewiczSidekick (Partner)

asked in Assets (Asset Management)

Service Contract - empty tab?

Hi.I have active contract (sc. below) but 2 tabs are empty, why?

1 month ago

djedaiBSidekick (Partner)

asked in Assets (Asset Management)

Dispatch console Legend

HiIs it possible to have legend sent to mobile and downloaded to mobile activated. I sent a task to mobileand the legend is not seen on the task regards

1 month ago

Sayeef.MSidekick (Employee)

posted in Assets (Asset Management)

Improvement to CAMRO / Asset Mgmt Workshop Functionality

Hello IFS Community and R&D,Recently an aviation client implementing CAMRO and our IFS Partner NEC Japan raised concerns about the core Workshop functionality through case CS0202376 Ticket Form for Case - Service Center (ifs.com)They have 2 requests in improving the core product:Ask: If a different workshop code is set on the New Serial page, they want this value to be reflected at all levels of the Manage Serial Structure. i.e. they want all child modules and child piece parts to have the specified workshop code on New Serial page.Limitation: Currently, only the top part of the Serial Structure is updated to this chose workshop code value. Meanwhile, all other components underneath the top part are incorrectly assigned to the preferred workshop. To change the workshop code of each component, the user must click each component level in the tree structure, select the Serial Information tab > Workshop section and individually edit the Workshop Code. Ask: There must be a default

1 month ago

JONHSESidekick (Employee)

asked in Assets (Asset Management)

PM Administrator - Maintenance Triggers / Condition

In the PM Administrator we can set new values for Maintenance Triggers of the types: Calendar and Event. But, the triggers of condition type are missing. Is there a plan to include that in the PM Administrator in coming releases?

1 month ago

ERCPRATIKDo Gooder (Customer)

asked in Assets (Asset Management)

How to encrypt user details(Latitude and Longitude) in FSM

How to encrypt user details(Latitude and Longitude) in FSM and PSO

1 month ago

wrprabashSidekick (Partner)

asked in Assets (Asset Management)

Cloud 23R2SU3 – Cannot add a resource demand in work task

Hi Experts,We are in the middle of an upgrade test from 22R2SU3 to 23R2SU3. When I try to add a person resource demand line (Prepare work order\work task\tab resources) with a resource id (if I create a demand without a resource id no issue, even if I add an allocation for such demand no issue ) I get below error.I am not using request management functionality (only the previous work order flow), hence why would I asked to register a service site setting ?.Is this a bug or have I miss any setup.Can some one advise please ?Thank you,RoshanP.S:

1 month ago

Buddhika KureraSuperhero (Employee)

asked in Assets (Asset Management)

Party ID LoV is not correct when Party Type = Asset Manager

Observed that the following LoV is not correctly populated when the Party Type = Asset Manager.It retrieves the values related to the last selected Party Type value or if it is the first time then it contains the supplier info.Is this desired? Then add the Person Id and try to save, the following error occurs.Observed in APP10 Internal IFS reference instance.

1 month ago

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Assets (Asset Management)

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