We have a need to create separate page configurations for mWO Maintenance 10 and have done the following:Created a user group named “HelpDesk”, added my user account to this groupUsing Apps for Page Designer with Page Designer to:Created a context named “HelpDesk”under this context, added text to a single label on the “New Work” assistant under Maintenance EngineerSaved and Published this configuration, verified that it exist in “Page Configurations”Created a Configuration Context Mapping such as Context = “HelpDesk”, Condition USER = usernameInitialized the mobile device, yet the modification does not appear in mWO. As validation of this process, I made a similar change to the same page (with different text) against the “Global” context and this change shows up immediately in mWO. Also, I am able to make this change to the Aurena page equivalent and it shows up correctly. mWO 10.20.1405.0Apps 10 (tested in both UPD16 and 18, both fail) Just wondering if this could be a weird permissio
Hi Experts, I’m creating an eForm (Maintenance Survey) and I need to display a statement with multiple lines after few questions in the survey (Please find the below example). I’m hoping to use a statement type question for this and it only allows to add statements with a single line. Please add your advices if there is a way to fulfill this requirement. Example: TOPIC: - Statement 1 - Statement 2 - Statement 3 Thank you in advance!
Is there any way for a customer to install MWO (service) (windows) if their corporate policy blocks access to the Windows store?
Hi All,I was able to add a Aurena wo url/link from a customization into the notify me app - authorizing PO details page. Customer is in 22R2.But i’m unable to navigate to that page with a internal/external browser with a click. it direct me to the following error. Can anyone verify navigation is not possible from notify me app?Thank you!
Hi All,Is there a way to view Push Notifications received in the App itself later instead of going to Notification Centre in the device?For example in Amazon App, you can view Push Notifications later by going to Notification Centre or going to the App and check Push Notification messages received.Does IFS MWO Service App have the same capability of viewing Push Notifications inside the app without depending on the device Notification Centre?
Is there any place to get mobile users local time zone from IFS Cloud? Any FND table which store this information?
When an Engineer creates work via the Service Engr MWO App, if they create ‘New Work’ using the option ‘Report Work I have Done’ when the Work Order is returned from MWO the Actual Hours Worked displays in the Work Assignment but it does not generate a Time Report for that User. Without a Time Report there is no Cost Line and without a Cost Line we have no Sales Line.Is it correct that the Time Report is not automatically created? How do we get the system to create a Time Report? Does this need to be manually done? Thanks in advance
I’m pretty certain I didn’t miss any steps in the set up and the documentation says the equipment objects for the sites the user has access to should just show up but they’re not. I even logged in to the NA Pre-sales demo environment to see if it was working in there and it is not. I know we’ve taken away the old page that let us configure what equipment objects the MWO users saw but is there something I’m missing here. This is a problem and hopefully just something not set up that wasn’t documented.
In MWO is it possible to hide some tiles by removing security grants. Other than that is it possible to hide tiles using page designer? Is there a way to configure the order of the visible tiles. If I need to move MY WORK Tile to the bottom will that be possible?
Hi All.Is there a way to set up work task step mandatory in mobile MWO Maintenance 10?The idea is to force the user to set the status of the work task step to done or canceled.In apps designer is already set required but the user can complete the assignment without change the status.APPS10 UPD14Tks a lot
Hi Trying to map “JtTask” to “MyAssignmentEntity” but unable to find “MyAssignmentEntity” under Entities section. Want to know why this entity is not appearing. Any help would be appreciated. Thanks in advance.
Hi,Is there a mobile app which we can use for customer DEMO from IFS Rnd where the data will not be erased quickly like 7 days where the data will be stored without erasing? This is in conjunction to Cloud environment.IFS MWO Service IFS MWO Maintenance Thank youRuwani
Can anyone help with below queries on MWO solution,• For the MWO Android app, Is there any guidance/docuemntation for the Microsoft Intune platform?• Is there guidance/docuemntation for deploying application settings via JSON configuration to pre-populate settings/the Server URL value in MWO app? Regards,Dasun
Hi,Is there a way to enable an advanced search functionality in IFS Cloud MWO app? As an example, to filter the completed time records in the Completed Time tile according to a date range?We can see that the only available search is the framework generated Search box. Any workaround for this?
We have added a new field “C_SAFETY” to Aurena “Work Task” page via a modification. This “C_” field is available in both JT_TASK_TAB table & JT_TASK base database view.We want to add this field to Aurena Native “Work Details” page, but it is not shown in the aurena native page designer attribute list under content. We have another set of custom fields added to the same “JT_TASK” entity as a configuration (CF$_TEST1, CF$_TEST2)and these custom fields available in “Aurena Native Page Designer”, but none of the fields added via a MOD not available in.Any reason it is not available?
Hi Community, does anybody know if it’s possible to customize the .html layout of the service report in Aurena Native Apps (Service Engineer App)? thanks and BR,Sven
Good afternoon,we have a case where a mobile survey is showing on the engineers device within the e-forms. This survey is not a published survey and is not showing within IFS as a historical/closed survey. Therefore there is no way of deleting the survey from the eForms library. Can anyone suggest a way in which this survey can be deleted from the device. Many thanks for your assistance.
Hi,I have a question regarding attachments panel in mWO. Maybe someone had the same issue and knows the solution.I can see 3 icons in Documents section in mWO attachments. You can see gallery, documents and camera. My colleague can see only 2 icons. We are logged in as the same ifsapp user. We tried also on another user (called mobile1) but there is the same issue. On my iPad there are 3 icons, on his only 2. Also on my colleague’s Android phone there are only 2 icons, so it seems like it’s not device dependent.We checked steps mention in thread MWO Attachment icon not visible | IFS Communitybut in db viewer there are grants.Clearing cache in mWO doesn’t change anything. What can be the reason, why one person cannot see document icon? From application point of view, we are logged in as the same user.. Best regards,Hubert
HiWe are wanting to install IFS MWO Service 10 on a Windows 2012 R2 Server to enable IFS Support to use for troubleshooting any issues we raise as well as use by our partners.We are currently having issues installing.Does anyone know if the app is compatible?RegardsShaun
Hi everyone I have currently IFS MWO Maintenance set in French and I wish to swap to EnglishI can’t find the settingHere is my current version – it is connected with IFS Cloud 21R2 Help appreciatedThank you Yoni
Hi Everyone.Could someone explane please why this option “N/A” is not available in Mobile?My need is to set “remark required” even the user choose yes, no or NA.Is that possible?I’m using mwo Aurena native apps 10 UPD14 - MaintEngappTks a lot
We are using IFS 9.Some of the sync tables for MWO use a combination of user/installed app/device as a unique identifier for sync transactions/data. We wanted to understand what happens if the following information changes before the transactions/data are synced …The user’s install app version changes The user’s device is disabled and a new active device is createdExampleA user has failed transactions, out messages, and push queue records associated with app version 3.17 and device 123. These transactions/messages have not synced yet.The active MWO app version changes from 3.17 to 3.18 The user device 123 is disabled. Device 456 is created and is the only “active” device for the user.What happens to the transactions/data and out messages associated with app ver 3.17 and device 123? Will they still sync?
We are using IFS 9.What is the purpose of the test initialization function for mobile users? Is the user’s data actually synced?
Hello,Our company rents and sells modular workspaces. When we rent a module and it returns from a costumer, we use the IFS MWO to open a work order on arrival, and we use the e-forms option to answer a quick survey that reports the module situation to other departments. We are constantly having trouble to create work orders on IFS MWO. As work orders are closed throught IFS application, they would not communicate with IEE, and would be lost between platforms. Recently we had a major problem when several objects were reported through the application but only a few of them were transfered to IEE.I’ve checked on background tasks for any information about the transactions, but no error was found.On Failed Transactions I found that it didn’t went throug becaust it was deleted due to initialization.Can someone help me figuring out what went wrong and how to solve it?Thank you!
Dear all,any chance we’re able to change the GP to Batch on IFS Applications 10 UPD8? The info about UPD10 is known, but the environment is UPD8. T&R
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