Replies posted by Isuru Wijeratna

51 Replies

Ethan MSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 5.6.3 Mobile - Initialize Device from Mobile Dashboard causes password issues

Go to person record and see does the password changes recently. it took entire person entity to mobile. so if you have some mismatch that why you get this. i hope it is not common to all the users. does this happen to few users or all of the users?

4 years ago

SOPRUSDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Person and Place

When we think from person point of view, if you get a person that person may have warehouse, place to start his/her work, place of portal etc are the some relationships of person with place.those things are needed to be mentioned in person entity. it is technically called as person_place relationships. Secondly, if you think about the place, it has some relationships with person. those relationships are not he relationships which we have discussed earlier. for an example, if you think ‘Place A’ is a place. so, you can define who is the primary Field Engineer of this place, secondary field Engineer etc and if you want someone to be avoided, who is he/she. additionally, these information of place are taken into consideration when it assign the person to task of particular place automatically by PSO. This these two main entities from its point of view. if you have a person what are the properties. if you have place what are the properties of place. further elaborate, if you set up ‘plac

4 years ago

BertelLundgaardDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Scripting - goToScreen function

gotoscreen command works only with correct screen name and it should have a load function. if your screen is not accessible via any menu type, you cannot do this. Please check direct access to page via menu is working. if it works it is matter with screen name. it is not mandatory to give second parameter if you do not want to close the current activity. How to get the name of the screen: got the actual screen from the mobile. eg DebriefPartUsageType go to Help from global menu ( gray coloured side menu) here you can see the correct name of the screen. ( at the bottom ) Create client script Go to smart client->client script screen command goToScreen("DebriefPartUsageType"); How to get script to mobile go to Mobile app, ->Designer Refresh script set your script to button These are the steps and it should work. Note: Please double check your screen is accessible through any menu (global, home or workflow). If this does not work, please add screenshot of help of the screen, scr

4 years ago

Ethan MSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 5.6.3 Mobile - How to push out design changes?

This is the only way of getting the Designer changes instead of re-initializing the mobile. When user clicks on refresh Designer Data, all the relevant data related to design will be downloaded to mobile hence assigned design will be refreshed with new data. this is manual step to be perform.

4 years ago

chfredmanmDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Aurena Page Designer training

Hi chfredmanm , First you can go through the Aurena Page Designer documentation of F1 doc. ( sometimes these may be the document which you have mentioned) you can login to this via your partner portal URL https://docs.ifs.com/techdocs/Foundation1/045_administration_aurena/220_Configuration/200_client_configurations/100_page_designer_basics/default.htm Additionally, Aurena Page Designer Training is not yet designed and we are planing to have it in future. So you can contact IFS Academy for more details. ( you can mail via your partner portal) Thank You Isuru

2 years ago

NickPorterSuperhero (Customer)

asked in Service (Touch Apps, MWO, MRO)

User security issue with ScanIt app on barcode handhelds

Login session lifetime is configurable. If it is expired, end user has to refresh the credentials. There are few JVM parameters such as ifs.oidc.authcode.lifetime ifs.oidc.accesstoken.lifetime ifs.oidc.refreshtoken.lifetime Once you have configured it according to your requirement, Session timeout is depends on your new configuration. once the session is expired you will get this message ( Refer Attached Error Message ) According to logout feature is not available as a function, i will suggest another work around but it may some additional work. System ID and Service URL could be saved as a Text file End user can copy and past those to relevant field instead of typing. Once, they end their work, they can delete the account in account Manager. other-than that, if you can log a case for this, i can initiate the discussion for having this feature soon or implement in future release. ( But still you have few workarounds )

3 years ago

Ethan MSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

[FSM Mobile 5.6.3] Removing un-assigned tasks from mobile

I just want to get more clarification about the issue. You can assign the task to technician from Task screen or schedule board or PSO. then once you assigned the task to technician, you able to see it in mobile. then again you are trying unassigned it from origin user and assign it to someone else from backed. ( you are not using reject option in mobile ). then the task is available in both mobile? ( is this the issue )? There is a extract function to task which runs when something happen to Task and run the perform based on the action. Do you have any customization on it? do you change it? ( when you get the information about the Audit/Extract record for TASK, do you see any time difference between modified dttm and created dttm) does this happen recently or at the stage when you start using the FSM or for selected users? Does this happen all the time or once in a while?

2 years ago

TDCMANIRULDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

When a task is committed in PSO, it is taking too long (sometime upto 15-20 min) to reflect in PSO

HI, What is the PSO and FSM Version you are using? do you seen any error in event log? does the performance o the serve is normal? Thank You Isuru

4 years ago

Dharshika AmaradasaHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

When it tries to login to the FSM 5.7 Mobile, it shows an error message as “UserNotAuthforDev”.

Reason for this is you have set the database encryption is true in application parameter. So Please do as follow. Go to application parameter Search for “ENCRYPT_MOBILE_DATABASE” and Set it to “N” Reinitialize the mobile device. You may again think that when the mobile database is not encrypted, anybody can hack my data. But your data is still protected. For mobile security, IFS rely on the operating system of the mobile device. ( FSM Mobile uses encryption mechanism of Operating system) IOS encrypts contents by default, and Android encrypts contents by default as of Version 6. IFS recommends that users always password protect the device. We also recommend to use MDM (Mobile device management) solution to remotely wipe data of stolen or lost devices. Using MDM is makes your life easier to manage mobile device and its applications. Further, Customers can prevent export of the mobile database by setting the ENABLE_QUERY_SCREEN app param to ‘N’

4 years ago

thilinaweliwitaHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM IOS Executable is not in the mobile service

Yes. VPP is the process which introduced by Apple ( not from IFS ) to publish custom B2B apps for iOS in volume. So, side loading is not allowed, and customers’ the customer will need to enroll within the VPP process, and they must inform to IFS. It is just like an Apple store, but it is individual/private to the given user/customer. When we publish a application to customers, VPP store, they can download it but no one else (other customers) can see it or download. That’s why you cannot see the IOS executable in Mobile Service and you must follow VPP process to get the application. For FSM, this is the process which used since FSM5.7 Update 5 onward

4 years ago

TierajengSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

About using IFS PSO in FSM

PSO is the best scheduling and dispatcher Engine which is working based on XML input. Dispatching task to technicians manually in FSM is time consuming work and some times you will not end up having best solution(optimal solution). you have a lot of criteria to check when dispatching a task. So you can pass tasks and technicians, SLAs and etc to PSO and let PSO to dispatch task according to all needs and then you can get the result. Finally you can use it to dispatch task from FSM. all of this process automatically handles with FSM-PSO integration.

1 year ago

ShivamShukla321Sidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM implemented with Oracle RODOD integration

In Integration, It doesn't have integration with specific product other than IFS. but Integration framework is smart to handle different types of routing such as “SOAP”,”HTTPS”, “XML” and so on. So you may be able to find out a suitable one for your integration.

4 years ago

ipsen413Do Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM business rule expression question

Can an expression reference a table that the business rule/process is not related to? No you cant use. it should be related to the referenced table

4 years ago

TDCSOURABHSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Business Rule input validation question

i hope your expectation is to execute the business rule only when you see that given task id is exist in the different table which has not ant relationship and those values are not entered from the given screen.i think it is not possible.

4 years ago

Kalpani DissanayakeSuperhero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Registering MPM issue

Yes. This is one of the god question. MPM is names as “Matrix Perform Message”. simply what happen is you will call a method in server side by passing XML message. that given XML has information about perform name and parameters. FSM framework will identify the method and call it dynamically. hence, you have to configure few things before it works fine. Make sure the namespace is correct in web.config Each class file in C#, you can find out a namespace. it is a combination “component name” and the “namespace” which you have mentioned in the web.config for CustBusPOlicyMgrs class Class file should be inherited from relevant PolicyMgr in this screenshot, ServiceLogisticsBusPolicyMgr : base line business policy manager class Your method name should be public AcmeShipping.BusinessPolicies : namespace in web.config ServiceLogisticsComponant: component name which you set when create the perform Definition Should create a perform Definition to your method. (this is case sensitive and i

4 years ago

TatKhandMSidekick

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Difference between smart client user and portal client user

FSM Smart Client is the Windows based application. This needs .Net framework to run. There is Smart client portal also which is designed to load on the browser as a thin client (from FSM 5.7 Onward). Smart client portal ( usually called as web portal), is designed to perform similar kind of task as Smart client but it has few limitation such as you cant do UI designing, client script design in web portal. Most of the core functionalities are working and the UI also looks similar. ( you can do all of other task than designing the application). For example, you can change application parameters, code table values, handle RMA, handle request and etc in web portal as well. But if you want to do UI designing and client script designing, you should use Smart client. in smart Client Web portal Additionally, there are few other portals as Dhanushki mentioned in her comment. those are Warehouse portal, Tech Portal, Customer Portal and Dealer portal. Those portals are design to do specific

4 years ago

Dilan BandaraDo Gooder (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - mm_message_out cleanup process

HI, i think to add little bit to above. Last_Synchronization_date is recorded under person_mobile tab. So use it to find out what devices are not get sync in last ‘N’ days. you can use below simple SQL query to find out mm_message_out records which devices are not synced for last 14 days, SQL Query for MS SQL Server select * from mm_message_out mmowhere (person_id+convert(nvarchar(255), device_sequence)) in (select (person_id + convert(nvarchar(255), sequence)) from person_mobile where last_sync_dttm < getdate() - 14) If you think that 14 days is not enough, change the numeric value here. You can use above logic with delete statement to delete the records from the mm_message_out According to how FSM mobile is initialize and sync process, it is good to initialize the device when the device is not synced fro last 14 days.

4 years ago

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Not updating IFS WO Status

By adding to above comment, I have noticed that there are some situations, that the customers are filtered some error types then if the exceptions are created for filtered error types, those are note reflected into failed transactions. Please make sure every errors types in below screenshot is not ‘filter enabled’ Screen: Solution Manager->Mobile Work Order->Administration ->Filtered Error Types Once everything in this not filter enabled, Please redo the test again. you will get a failed transaction.

4 years ago

TDCMANIRULDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to give an expression in Business Rule

According to you needs to use the expression in input, you have to check use expression when you setup the input parameters. and then use the expression as below it is checking whether the created_dttm of the record is leass than now()-days(7) and the cust_prob_descr is changed. if so only it shows the allert. expression : request.created_dttm < now() - days(7) Note: if you use expression, Operator should be Expression. ( Business Rule help guide page 89-90 )

4 years ago

NickPorterSuperhero (Customer)

asked in Service (Touch Apps, MWO, MRO)

User security issue with ScanIt app on barcode handhelds

possibility to login again using already entered line is depend on status of the session life time of the entry. When the session is expired, No body can use the given entry in Account Manager until it has been refreshed by using correct credentials again.

3 years ago

Subash PereraHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

How to check What TAS version is compatible with Mobile Work Order Version?

Yes. This is important question due to if you use an incompatible TAS version, you can’t use the MWO application correctly and you may face with some issues which may not easy to find. Most of the customers are not aware about these version and they forgot to keep everything update. [b]For Apps8:[/b] There are two TAS Versions available for use. But it depends on how your system is designed. 1.5.0 - Latest TAS version compatible with Active Directory authentication on Apps8 SP1 1.8.1 - Latest TAS version compatible with Apps8 (excluding Apps8 SP1 + AD) [b]For App9:[/b] It is possible to use Latest TAS version based on the Update version you are using. The current latest TAS version is IFS Touch Apps Server 1.14.81.2. You can download this from the URL : [url=https://cloud.ifsworld.com/Downloads.aspx]https://cloud.ifsworld.com/Downloads.aspx[/url] Update Version : Apps 9 Update 15 TAS version : 1.14.81.2 Update Version : Apps 9 Update 14 TAS version : 1.14.1.7

4 years ago

Dakshinie WickramasingheHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Initialize MWO

All three platforms are designed to work online as well as offline. Therefore, it keeps the data inside the mobile by using [b]SQLite [/b]database. This database is created when user activates the mobile. Data related to user will be downloaded and database is created. Once it is successfully activated, User able to do their fieldwork. [b]If no transaction is done yet, It is OK to Initialize because there is nothing to sync back to IFS application[/b]. Eventually users are doing their fieldwork and they update day to day work on mobile. Hence mobile has something to sync with IFS Applications. T[b]his sync process happens based on the interval which user is given.[/b] One the sync time elapsed only, data will sync to IFS application. Sync process is depends on proper internet connection. if not, data doesn’t sync and remain on the mobile. (normally end-users doesn’t care about the internet connection and they hope everything is working fine as expected). If you initialize the mo

4 years ago

Dharshika AmaradasaHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

If you feel that the system is very slow to sync, How to fix it (initial steps) ?

[list] [*]If you don’t want to send all object of your system to all users or if you don’t want to send all parts to all users or if you don’t want to sync WO history of all objects to all users, Please make sure that you use correct "permission set filter and option in TAS is not selected. [img]https://uploads-eu-west-1.insided.com/ifs-en/attachment/47b583e3-71f1-4fdb-83d4-9fb71f0282f5.png[/img] [/list] [b]Note[/b]: if you found that you have selected those checkboxes unwantedly, Please untick those and do redeploy metadata. Because these checkboxes do big effect on metadata deployment and its filters. [list] [*]Make sure that you have added correct permission sets filters and those are active ( if needed ) [*]Make sure you have added correct permission to users. [*]Make sure that your user is set to correct Sites and warehouses. [*]Make sure the basic data of the users are correct and no mistakes on it. [*]Check that you see same delay for all of the other users or only for

4 years ago

Dharshika AmaradasaHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

If you feel that the system is very slow to sync, How to fix it (initial steps) ?

Make sure that you have disabled all inactive Mobile users Go to “Explore Mobile User” screen and search for your user RC -> Show Details… If this user is not needed, User Status should be “Disabled” [img]https://uploads-eu-west-1.insided.com/ifs-en/attachment/ec71a4ba-1d3b-42bd-aa78-bb297e7814ae.png[/img] If you found any user who is not needed and not in “Disabled” status, Please disable the user. R.C -> Disable user [b]Note[/b]: make sure you should run the cleanup jobs again. Because it cleans the unwanted data of “disabled” users.

4 years ago

Dharshika AmaradasaHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

If you feel that the system is very slow to sync, How to fix it (initial steps) ?

Make sure you have run all clean jobs successfully. Once you go into the task, ( RC->View Schedule->View Background jobs for this Task ) Make sure that those jobs had been run on yesterday or around. Normally those are scheduled to run. Hence sometime you may not find out that those are already run on yesterday. But you can see that background jobs are running according to schedule. [b]Note[/b]: If the job is successfully finished, the status should be “[b]Ready[/b]”

4 years ago

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Replies posted by Isuru Wijeratna

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