Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,582 Topics
  • 6,796 Replies

2582 Topics

H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to add field with PLSQL code in IFS cloud

need to add a field "man days worked" on work task screen which should be calculated by diff between actual finish minus actual start date.

1
A
Superhero (Employee)
1 year ago
S
Do Gooder (Customer)
StejonatLDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

LaunchBrowser in Client Script for Mobile

Good Day All, This question is regarding the LaunchBrowser function in client script. I am using this client script in Mobile. when launching the browser with appended text for example:var url =“www.google.com” + “?”;)launchBrowser(url); the result output is www.google.com/?Am I able to have the output without the slash? so that result output is www.google.com?

4
S
Do Gooder (Customer)
9 months ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

work task locked

hiIs there any solution to this? This work task is not open anywhere, still showing this, any way to unlock it? 

1
Charana Udugama
Superhero (Employee)
1 year ago
M
Sidekick
MuthujayashreeSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

schedule process to Trigger at Month end

Hi team,  Can you suggest how to Specify the Monthly constraint for start of month has month end date. Like I need to Run the Schedule process Every month end at 11 pm . ThanksMuthujayashree R  

1
Shneor Cheshin
Superhero (Employee)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to create Address ID

While scheduling resource we need to make Scheduling Resource Type but when try to create , field like address ID we do not find anywhere to fill . Attached is the screenshot .  In which module we can find address ID end and start.

3
Minindu Somaratne
Hero (Employee)
1 year ago
A
Do Gooder (Customer)
Aishvarya SahuDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Select pop-up hard coded or triggered via script

In Web client if new attachment needs to be added to task or request a pop up appear for browsing and selecting the attachments from the local machine.Is this pop up being hard coded or its's triggered via script? Business rules are working differently for web client and smart client because of this pop up.   

0
A
Do Gooder (Customer)
1 year ago
D
Do Gooder (Partner)
DurgaDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO not assigning work orders to tech if location is too far(500km and more)

Hi All, currently we are facing an issue with assignments  in PSO  if  technician  location is  too far to the activity location , activates are not allocating to the technicians. Actually we have two types of work orders  one is on -site and remote . we want remote  activates  need to assign to technician irrespective of  Distance .(Task will done from home so here  we don't want to consider travel  calculation to assign activates ). we are using HTM  if we disable this parameter it will  applicable globally  and we are sending only scheduling data from FSM to PSO no ARP .Could you please any one suggest on this which way can we achieve this scenario. Thanks, Durga      

2
D
Do Gooder (Partner)
1 year ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to prevent items / tasks being moved on the Schedule Board in FSM

Hi there,  We are using FSM6u16 and would like to use the Schedule board as a way of monoitoring the tasks and not to add / drop / or move the tasks shown on the Schedule Board.  I was told of an App Param or some kind of config change that could be made that would prevent tasks from being moved on the Schedule board. I hope that is clear and someone can advise how this is possible. This was shown to me by an IFS / FSM consultant a while back, but I can’t recall how to lock down the schedule board preventing tasks from being accidentally moved. 

1
Lee Pinchbeck
Ultimate Hero
1 year ago
Kalana Surendra
Hero (Employee)
Kalana SurendraHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Using an extension table in a client script

How can we use fields in a extension table in a client script of type “Mobile Only”.Ex: User have created a extension table to task and added several fields. If those fields are to be used in a client script, can those be directly used as if they are fields from the task table? What is the correct use from the following two?setControlValue("TASK","CUST_FIELD_1", ‘value_1’); setControlValue("TASK_EXT","CUST_FIELD_1", ‘value_1’);

2
B
Hero (Customer)
1 year ago
C
Hero (Partner)
CKOppBoxHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM: Notification Log: Request Screen showing related Notification logs

Hi Team,We are looking for option to tag key fields like Request ID, Place ID into the Notification Log which can be used later to filter & display linked Notification log within the Request Screen.We tried using the View which extracts the Request ID & Place ID from the Notification Message Subject, but the volume of this lookup & amount data is causing performance issue for Request Screen.So, we are looking for any alternative solution,Thanks in advance.

6
Shneor Cheshin
Superhero (Employee)
3 months ago
H
Do Gooder (Partner)
HannMatDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO 6.13.0.15 Release Notes Question

Good day We have received the PSO 6.13.0.15 software for installation, but no release notes. I have tried looking on the Community, but the latest PSO release notes I can find is for PSO 6.13.0.9. Where can I find the PSO 6.13.0.15 release notes? Regards

3
H
Do Gooder (Partner)
22 days ago
S
Sidekick (Partner)
ShamikDattaSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

SDS Job commitment

Hi All,Please find below scenario-Max committed activity for pso is 2..There are 3 jobs in a queue 2 in committed nd 1 assigned status for 1 tech.When the tech is making 1st job inprogress 3rd gets committedhow to stop it this 3rd job commitment so that only after 1 job cmpletion( not inprogress status) 3rd gets committed. Regards,Shamik

2
C
Hero (Employee)
1 year ago
T
Do Gooder (Customer)
TSQTINAMCFDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Windows Mobile device Sync

Our Android devices sync fine you go to the sync screen and the device syncs it clears the headers but our windows app seems to have to be forced constantly, closed down paused sync  to try and sync the items waiting or ready - Would there be a reason why for this  

3
T
Do Gooder (Customer)
1 year ago
M
Do Gooder (Partner)
manikantakoradaDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Comparison Doc of Cloud Service Management Vs FSM Stand Alone tool

Hi Team I am looking for a document with the comparison feautures of IFS Cloud Service management vs IFS FSM Stand Alone tool. What are available in cloud which is not in FSM and vice versa. 

8
M
Do Gooder (Partner)
21 days ago
K
Sidekick (Partner)
KAMANUKSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Clone PSO

Dear Expert,Is it possible to do a PSO clone? Any instructions available.Appreciate for some inputs. Many Thanks,KM

1
roklde
Superhero (Employee)
1 year ago
R
Do Gooder (Customer)
rtgbwongDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Compress images in Report

Hi. We have a survey where end users will send to us via the FSM mobile app, which photos included.From our end, we would generate a report based on the survey and also include the photos attached.Is there a function to automatically resize/compress the image for the report to minimize the size of the report?

1
Shneor Cheshin
Superhero (Employee)
8 months ago
R
Sidekick
Rajasekharp45Sidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Broadcast manager

Team,Can anyone advise whats the importance/business use case of The Broadcast manager which can be configured to post data out from PSO to a external RESTful endpoint?  Anyone used it to post data external system ?  Please let me know how we can use it apart from PSO RESTFul gateway.

1
tomgreenwood
Superhero (Employee)
7 months ago
Jacques Cormier
Hero (Employee)
Jacques CormierHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

how to enable parameters in PSO modeling Dataset

In 23R1, I see that the Dataset screen has a tab at the bottom for parameters, but it is not enabled to add rows in the customer’s environments.  How is the entry of new rows enabled?  The customer wants to enable url links to IFS Cloud pages directly from the scheduling workbench, and I’ve told that this is where it can be done.  Is there documentation about this feature?  

2
Jacques Cormier
Hero (Employee)
7 months ago
S
Sidekick (Customer)
ssaboSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Fsm Mobile Client script

I would like to make a script to stop FSM mobile users from changing the task status field if they are current in process, or on route on a current task. To change statuses the users use the top left hand corner button to jump to the next status, What would be the best approach to apply this in FSM Mobile (android) 6u24

1
Shneor Cheshin
Superhero (Employee)
5 months ago
P
Do Gooder (Customer)
PatrickDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

USE OF COLOURS

How can I use colors to identify fuel Objects, work started, work done, work requests and fault report

2
Link
Superhero (Customer)
1 year ago
S
Sidekick (Employee)
ShobanaSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Difference between Stock_bin and Stock_bin_table

Hi Experts , What is the difference between Stock_Bin and Stock_bin_table?Thanks and Regards Shobana

2
S
Sidekick (Employee)
9 months ago
H
Do Gooder (Customer)
HimanshuDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to restrict fileds/Attrbutes in a page

Hi Team, Can you please help me with how can we restricts the attributes/filed inside a page for a set of users.ThanksHimanshu

1
JuniSihombing
Hero (Customer)
1 year ago
L
Do Gooder (Employee)
LorenaDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 Update 10 - Request Sync Rule

Hi everyone, Related to FSM 6 UPD10, we realized that the REQUEST syncrule (Initial query) is mentioning two database views (‘task_assigment_view2’ and ‘task1_view’) that seems does not exist. If I query for the related views  I get the next error: Please, see attached document with the XML SYNCRULE. Can someone help me on this?Thanks and regards,

2
Jon Reid
Hero (Employee)
2 years ago
T
Sidekick
TatKhandMSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Existing base reports can be modified in FSM?

Hi,Existing base reports can be modified in FSM?Appreciate the supportRegards,Murali   

1
Ruchira Jayasinghe
Hero (Employee)
2 years ago
PinmayaK
Sidekick (Partner)
PinmayaKSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM-Integration Query Field Technician

Dear Experts,Please give us some input on the below scenario.A field technician will will upload a photo/document from his mobile and the same will be updated in FSM back office. Now the question is how we can send those uploaded  documents to a 3rd part system like DMS.Should we develop a interface for this? 

1
Lee Pinchbeck
Ultimate Hero
3 years ago

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