Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,534 Topics
  • 6,664 Replies

2534 Topics

M
Do Gooder (Customer)
MelroseDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Enabling SSO to FSM Smart Client

We are trying to enable SSO to the FSM Smart Client and we are having Java script error pop-up and Overlapping of taxt in the rendered Sign-On Page. Please note that SSO is now working in our Warehouse Portal and Web Client Version. As per our SSO support:1) Java Script related pop-up - Resolution: Ensure running of Java Scripts is enabled for whatever in App browser you're using for SmartClient2) Overlapping of text - Due to unsupported IE browserWe have tested in our virual Machine and in our Citrix environment with Edge or Chrome as the defaul browser and set the Java Script enabled to the browser and same error/behaviur still occur.Can you please let us know if the package for the FSM Smart Client defaults the browser to EI and confirm if the Java scripting is enabled?

10
roklde
Superhero (Employee)
2 days ago
S
Sidekick (Customer)
ssaboSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to use the local android file system to attach files to a task

Unable to locate any files within the android file system to attach files to a task, FSM 6u24 Android 13

10
roklde
Superhero (Employee)
5 months ago
S
Sidekick (Partner)
ShamikDattaSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Peculiar issue in PSO Workbench

Hi Team,I am facing below issue in PSO,the current time (red vertical line) is coming after the blue vertical line which should be the opposite. Please can anyone help me with this.  

10
S
Superhero (Employee)
6 months ago
M
Do Gooder (Partner)
Matheus.AvanceraDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Webclient issue: A125: No license information was found for the user

I am getting the following error while connecting to webclient. A125: No license information was found for the user. I am doing a fresh application installation. Any idea how this can be fixed?  

10
M
Do Gooder (Partner)
3 months ago
AdrianEgley
Hero (Customer)
AdrianEgleyHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Connect - Elements the same value.

Hi, The end point I am wanting to post to is expecting some custom values to be sent with a repeating element name of customfieldname and customfieldvalue. I have three to pass in this example. The XML structure in the log is correct. However the value for the ‘customfieldvalue’ is only picking up the quantity and placing that in the first customfieldname.                             <customfields>                                <customfield>                                    <customfieldname>FSM_PART_NUMBER</customfieldname>                                    <customfieldvalue>1.0000000000</customfieldvalue>                                </customfield>                                <customfield>                                    <customfieldname>SUPPLIER_PART_NUMBER</customfieldname>                                    <customfieldvalue />                                </customfield>                          

10
SAMLK
Hero (Partner)
7 days ago
rodrigocivil18
Do Gooder (Employee)
rodrigocivil18Do Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Block image from gallery

Hi experts,We have a request from our customer who wants the field technician not to be able to attach an image from his device's library. Only a photo taken by the camera.How do I block this functionality of attaching files to the device's gallery?

10
R
Do Gooder (Employee)
4 days ago
T
Do Gooder (Customer)
TDCMOHAMMEDDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In Technician Portal, we want remove the global search, question mark icon and the list of status showing on clicking the name

In Technician Portal, we want remove the global search, question mark icon and the list of status showing on clicking the name in the topmost of the page. Please find the image attached. Can anyone please suggest how we can remove the global search, question mark icon and the list of status showing on clicking the name in the topmost of the page using UI designer so that it reflects change only in technician portal?

9
S
Do Gooder
2 years ago
T
Sidekick (Customer)
TDCSOURABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM component impacted by Apache Log4j vulnerability CVE-2021-44228

Are any of the IFS FSM components (mainly the IFS FSM android application) impacted by the log4j vulnerability CVE-2021-44228? https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-44228

9
OSHWLK
Sidekick (Employee)
2 years ago
Minindu Somaratne
Hero (Employee)
Minindu SomaratneHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM/PSO Object Groups Integration

Dear Experts,With the latest FSM6U13 release an enhancement was made so that the object groups defined in FSM are sent to PSO via the integration, eliminating the need to restrict data access using separate datasets.Could someone please explain how to setup this configuration correctly as many customers and partners have come across sync issues on this. Thanks, Minindu

9
tomgreenwood
Superhero (Employee)
1 year ago
athobie
Sidekick (Partner)
athobieSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Cloud Sandbox Create Request - message Site not allowed

Hi,In the sandbox IFS cloud environment, I would like to create a New Request (Service Management)I selected a customer and fulfilled some data and then when I clicked on Finish , I have the message Site 101 not allowed  for the user.Could you explain where to allow site for user in IFS cloud / Service Management.Thanks and Regards 

9
Kasun Manuranga
Superhero (Employee)
2 years ago
B
Hero (Customer)
bdoucetteHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to schedule a workflow to run daily

Hello, I have asked this question before but I would like to get final confirmation that IFS Cloud does not currently support the ability to schedule workflows to get run. Workflows can only be run via an event action or projection action. Is this correct? Everything else is a work around that IFS Cloud is not intended to do.  Thanks,Bryan

9
K
Hero (Employee)
1 month ago
E
Sidekick (Customer)
etmshiySidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Copying Shift Patterns

Hi Team,Is there any possibility to copy Shift Categories, Shift Template Sets & Shift Templates from one dataset to another dataset. Regards,Shiyaz

9
tomgreenwood
Superhero (Employee)
3 months ago
Alexander Heinze
Superhero (Employee)
Alexander HeinzeSuperhero (Employee)
posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS Cloud - Scheduling demystified (22R2)

I wanted to share this document about scheduling in IFS Cloud covering PSO/ASO, Dispatch Console, and Appointment Booking. This is NOT an official IFS document, however it was created in collaboration with R&D and there is work going on to release something similar with the product itself. Hence my ask - if you have corrections, feedback, ideas - please do share so we can incorporate them.

9
Bhanuka Abeykoon
Sidekick (Employee)
6 months ago
C
Hero (Partner)
CKOppBoxHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM : MPM : Trigger multiple times using HierarchySelect data

Hi Team,We have a requirement to trigger MPM multiple times depending on the result of the Hierarchy Select of certain data. Can anyone share any examples of the same.

9
AdrianEgley
Hero (Customer)
1 year ago
C
Do Gooder
chandankDo Gooder
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO : Unable to cast object of type 'System.DBNull' to type 'System.Int32'

Hi, We are observing the below error while restarting “PSO : Input Manager” service.It keeps erroring with the below message, can you please assist with the same. “Unable to cast object of type 'System.DBNull' to type 'System.Int32'. at ThreeSixty.Schema.DsModelling.RAM_UpdateRow.get_organisation_id() at ThreeSixty.BOL.ArchiveDataHandler.InsertAuditData(IDbCommand command, DataSet auditData, Nullable`1 nExternalDatabaseId, Int32 nInternalId, Int32 nPlanId, String strAuditDescription, Boolean updateSuccessful, EResult result) at ThreeSixty.BOL.ArchiveDataHandler.<>c__DisplayClass45_0.<InsertAuditData>b__0(IDbCommand cmd) at ThreeSixty.DAL.DbInternalBase.Command(Func`2 func, Action onRetry, Boolean withRetry)”

9
CalvinAM
Do Gooder (Partner)
2 years ago
I
Sidekick (Customer)
IGMIGMIMXMDSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Outlook Integration

Hello I have found the following in “help” from FSM regarding Outlook Integration http://imaapp13/FSMServer_ImageX_Prod/Help/FSMReferenceGuide/AboutOutlookIntegration.html However I am unable to find any further info on  how to obtain the optional add-in. Does anyone have any info on this?

9
I
Sidekick (Customer)
11 months ago
Ann Degroat
Hero (Employee)
Ann DegroatHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error when using SSO

When trying to login to the FSM Smart Client using SSO, the customer receives a message "Only the owner of a flow can change it." Why would this message appear when using Single Sign On? 

9
Ann Degroat
Hero (Employee)
2 years ago
A
Sidekick
AsterixSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile installation issue

While installing FSM application for Mobility instance received the following error code.  We do have significant number of Mobile licenses. Communication error: A125: No License information was found for the user : IFS_MOBILE. Contact your system admin for assistance.Could anyone advise, what we have missed here?

9
E
Hero (Employee)
8 months ago
V
Do Gooder (Partner)
VikrantDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Service visit report comes in Landscape instead of portrait

Hi Team, We are currently using FSM Update 25 and we have noticed that the service visit history report comes in Landscape format instead of portrait can anyone confirm if this is FSM new feature. Thanks,Vikrant Singh.

9
JuniSihombing
Hero (Customer)
3 months ago
V
Do Gooder (Partner)
vineethDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

IFS FSM6 U14 - Installation Issues

I am trying to set up IFS FSM6 U14 on our VM, when i run setup.exe i am getting below error. I have checked the prerequisites and i see that our VM has all those, below is the list of softwares installed on our VM. Software Version Installed Power shell version 7.3.0 Microsoft SQL Server 2016 Google Chrome version 108.0.5359.125 .NET Framework 4.8.03761 .NET Core 3.1.12  Anyone has an idea about the above error and how to resolve it ?

9
AdrianEgley
Hero (Customer)
1 year ago
A
Sidekick (Customer)
ATZSUMITSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Lobby | List View | Top 15 rows should be seen in list view

In the list view of lobby we want to show only top 15 row of the table. Is this possible ?

9
Shneor Cheshin
Superhero (Employee)
2 years ago
R
Sidekick
Rajasekharp45Sidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Scheduling Workspace Data and Planning Workspace Data

Dear Community,I have added some sample Resource data manually under “Planning” workspace, and also created an activity / resource data using through REST API ( http://…./../IFSSchedulingRESTfulGateway/api/v1/scheduling/data?dataType=SCHEDULE&datasetId=Default&includeInput=true&includeOutput=true ) added under scheduling workspace,  I see the DSE has been picked up the resources from Scheduling workspace and scheduled the activities rather from Planning workspace.  Also I am able to create same resource ( with same resource ID ) in scheduling workspace as already added  in the Planning workspace.  Is this normal behaviour that we can add duplicate resource data in Scheduling and planning workspaces ??  Can anyone please clarify on this ?

9
Alexander Heinze
Superhero (Employee)
8 months ago
S
Do Gooder (Customer)
StejonatLDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to add workflow condition to screen in Mobile Designer

Hi Guys, I am unable to add a workflow condition script to one of the screens in Mobile Designer.This is for FSM Mobile app. 6.18 I realize that screens with the pencil button as below has the workflow condition field, but screens without the pencil does not. How do I enable, add the workflow condition field to screen in Mobile Designer?    

9
Shneor Cheshin
Superhero (Employee)
10 months ago
P
Do Gooder (Partner)
ProGeoffSDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6 Update to ad hoc reports

In our upgrade from 6.7 to 6.15, some of the ad hoc reports upgrade without issue and some do not respond when the upgrade option is selected. Short of recreating the failing reports, is there some expertise around what may be getting in the way of the upgrade? 

9
P
Do Gooder (Partner)
1 year ago
PirtekKH
Do Gooder (Customer)
PirtekKHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Scheduled Reports

HiCan you tell me how I can setup scheduled reports in FSM 6. I would like the ability to send out various reports automatically at pre-set timesRegards

9
Lee Pinchbeck
Ultimate Hero
3 years ago

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