Topics started by jdavidyoung07

11 Topics

Customizer Alias Customizations Database Table

I am wondering if there is a database table that stores the customization details done on particular aliases via the Customizer? For example, I am looking to find what fields are visible to which aliases on specific custom forms. Is there a table that stores this? I’m looking to do this on the Item A field specifically, which is a system field.So far I’m using jptsys_def_state_grp table, which allows me to find which fields have a customization on specific aliases. Now I’d like to know what those customizations are… My organization is currently on assyst 11.2.3 if that helps.Thanks in advance!

2 months ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Updating development environment based on production changes

Hi, I couldn’t find a resource containing the information that we’re looking for, so I thought I’d log a question here.Our organization has a development and a production environment. We were wondering if there is a way for changes made in production to be automatically replicated on the development environment? In this case, we’re mostly wondering about changes that technicians may apply to singular Items, user profiles, etc. It would be great if those changes could be replicated in development automatically. Is there a feature for this? Does anyone have this set up? We are currently on version 11.2.3, soon to be updated to 11.7.2.

3 months ago

jdavidyoung07Sidekick (Customer)

asked in Forum FAQs & Help

Updating DEV environment based on PROD changes

Hi, I couldn’t find a resource containing the information that we’re looking for, so I thought I’d log a question here.Our organization has a development and a production environment. We were wondering if there is a way for changes done in production to be automatically replicated on the development environment? In this case, we’re mostly wondering about changes that technicians may apply to singular Items, user profiles, etc. It would be great if those changes could be replicated in development automatically. Is there a feature for this? Does anyone have this set up? We are currently on version 11.2.3, soon to be updated to 11.7.2.

3 months ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Date of Last Action Event Monitor

There seems to be a bug pertaining to the date of the last action field. For example, if I create an event monitor where I want to find all events where the “Follow-up Request” action was the last action taken, it works correctly. But, if I indicate that I’d like to find events where that action was taken, say, at least 5 days ago or more, the date filter doesn’t apply. In fact, it’ll still show events where the action was taken the same day that I am running the query. I’ve tried looking in the release notes but I can’t find any mention of this bug. My organization is running on assyst 11.2.3.

7 months ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Service Request Model Event

Hi, Simply wondering if there is a way to create a model event for events of the Service Request type? It seems to be possible for Changes, Incidents and Problems, but not Service Requests. Perhaps it is possible in the latest versions (my organization is running on assyst 11.2.3), but workarounds are appreciated as well. Thanks!

7 months ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Contact User - User Flags

Hi,My organisation is looking to implement some features using the Contact User form’s User Flags. I am aware that we can modify those according to our needs. However, we have a very specific scenario where we would like to be able to create event queries based on the value of those flags. I haven’t seen those fields in the query form. Is there a way to create event queries using the User Flag values? My organisation is using assyst 11.2.3.Thanks!

8 months ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Modification of System Forms

Hi, My colleagues and I noticed some time ago that some system forms, such as the Building form, cannot be edited (at least from the customizer). Is there a workaround to this, or a way to modify it? Similarly, is there a way to create custom lookups on tables that aren’t the Item, Cost Center, or Contact User tables? We haven’t found a way to do this yet, but it would prove very useful. Our environment uses assyst 11.2.3. Thanks!

8 months ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Service Bundle Error

Hi, I am currently setting up the first sets of service bundles at my organization and I am running into an odd error. Everything is working fine in our development environment, but not in production. When I try submitting a service request from a bundle, I get the following error message in the console:2023-07-17 08:05:50,898 WARN [com.axiossystems.assyst.domain.events.EventSlaClock] (default task-44) Priority was not matched for and event against the sla => [ SlaDto ] ID: 3 ShortCode: CHANGE SLA. No sla response or resolve times can be set for event.assystNet simply states: The requested resource cannot be processed by the underlying application services. I have checked multiple settings related to our SLAs and I can’t seem to figure out what is going wrong. Would anyone be able to help?

9 months ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Mirrored Service Offerings

Hi, I was wondering if anyone could tell me or point me towards documentation that explains how mirrored service offerings are setup in assyst? By mirrored, I am referring to different individual service offerings that are an exact copy of each other. For instance, changing one copy will automatically update the second copy accordingly. We have some old service offerings setup like this at my organization, but I cannot find any documentation on the subject. We are using assyst 11.2.3. Thanks!

10 months ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Action Template Event Link

Hi there, I was wondering if it was possible to include the link of the event in question in an Action Template? I’ve tried many things but it does not seem to work for different reasons. Here are some things that I have tried:Pasting the link in the template’s description and modifying the link’s event id with the current [EVENT_ID] value. Using the Action Template’s built-in text formatting URL. For the link here I used the same formatting as in #1. Is there a way to do this?

1 year ago

jdavidyoung07Sidekick (Customer)

asked in assyst General

Closing assyst ticket with an anonymous Affected User

Hi! While testing the anonymous affected user feature in assyst 11.2, I noticed some unwanted behaviors. First off, from the assystNet side, when filling a user fills out a form and uses the anonymous user feature, the information entered in the anonymous fields is replaced by the logging user’s information when the form is submitted. This means that the anonymous user feature cannot really be used from assystNet, since the data captured is immediately replaced. The second behavior originates from assystWeb. We have been able to change the Affected User field so that it contains an anonymous user and save the ticket in that state. However, when performing a “Closed / Resolved” or “Pending Closure” action on the ticket, which can both result in the ticket being marked as closed, an error occurs which prevents us from executing the action. Here is a screenshot of what occurs: It’s important to note that my team administrates the platform, but that we don’t have direct access to the con

1 year ago

Topics started by jdavidyoung07

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