Hi All,How can we see the resolution time (SLA) based for each reported cases under Gold Support. Also, what is standard case response time and resolution time for reported cases under gold support?
Hi All, Can we rename the part number which is only lot-tracked enabled? (Assuming the entire lot is in inventory).I am asking the similar scenario which is available for serial parts under ‘Part Serial’ window, RMB option ‘Rename...’ ?
Hi All,We are seeking a solution in IFS App10 based on industry best practice.Situation: During year-end inventory counting, certian amount of customer owned stock has been counted out (complete lot-batch quantity). After sometimes, some stock has been discovered. So, we need to count-in those customer owned stock back to our inventory.What is the best practice in IFS?
Hi All,IFS allows to have one default location at Inventory Part level. I would like to know, is there any way to have default location based on suppliers ? IFS App10 UPD 12
In our MRO Business, we used to send parts for repair services externally. This is done using order code 06 PO. However, once the repair is done and while we receive the parts, we used to perform ‘receiving inspection’ where some of the parts fails at quality check/inspection management. As a results, they are supposed to send back for re-work again. However, IFS prevent us to send these parts back using ‘Re-work’.As a business policy/ procedure, those re-work required parts cannot be taken inside the warehouse with serviceability tag.So, how to do this scenario in IFS App10?
Hi All, I would like to know, is there any impact on 'reserved’ stocks while doing stock counting, i.e. do we need to un-reserve all materials pegged with orders (CO, SO,... etc) or not ? -Thieuban-
Hi,I would like to know whether IFS provide pre-defined LTU permission sets with its scope for App10? or customer needs to create a LTU permission set and share it back to IFS to activate as an LTU? If IFS provide standard LTU permission sets, where we can get them?if customer needs to create LTU permission sets, How do we know scope of it? Can we add any windows for this scope or is there any rule to check?Appriciate the responses & Thank you.
Hi All,We just came across a scenario, where we have an engine where we deal with two different customers. So the MRO WO has to be created for those two customers. However, IFS App10 version allows to create WO, we cannot disassemble the engine via Disassemebly Shop Order. System throws below error message:“The quantity on the stock record is owned by Customer XXX. You are trying to perform a transaction on the same record with Customer YYY indicated as being the owner.”We allowed the site level settings to have multiple customer ownership for parts. But, It seems like the position part entry in Inventory Part in Stock screen is not allowed in IFS. Any one has any other workaround? Appriciate it.(Obviously, we cannot have new locations in system, since same type of engines should be disassembled in similar locations physically).NOTE: Already reported to IFS three weeks back, yet to receive any solution.
Hello Experts !I have a business scenario to resolve. Appreciate your help here.In MRO world, as soon as the engine parts are disassembled, they are sent for cleaning process. For example, one disassembly shop order could contain 100+ disposition shop orders beneath it. Always, each disposition shop order's 1st operation is ‘Cleaning’ activity under same work center with same labor class.The cleaners/mechanics have to clock-in all these cleaning operations one by one for all disposition shop orders which is a time consuming activity while all these parts are cleaned bulk.Is there a way to clock-in set of cleaning operations from set of disposition shop orders together using shop floor work bench ? That mean, actual operation time also should be split equally among them.(Ex: Initially, 10 cleaning operations from 10 DSOs should be clocked-in together, later next 15 cleaning operations from 15 DSOs should be clocked-in together)
I have come across a below business situation with a MRO customer. Appreciate your suggestions here.In MRO process, through disposition shop order, a business user created an external service repair order (PO with order code 06) which creates the component customer order. Unfortunately, user cancelled the originally created customer order line and added a new CO line and shipped out the parts for repair with new CO line.Now, the PO cannot be received and throwing error “Not enough components are shipped out to receive……”.Question 01: Is there a way to link back the new CO line with originally created PO ?Question 02: There is a way to receive back the part to inventory using order code 01 PO. But, my worry is about service cost associated with that order code 06 PO and what to do with that PO further? and how to cancel it further?Issue exists in App8, App9, App10.
Hello Experts, I would like to know how we can use the functionality ‘Create Findings Report’ with disposition code & disposition shop order?
Dear Experts,I would like to get your help on below business scenario which happens in MRO Engine workshops.“Engine workshop receives an Engine. Let's say a module from that engine is Module A. According to the requirements, they perform modifications on its components and assemble the module back as Module B. In the IFS system, the relevant assembly shop order's assembled module part number is expected to be changed from A to B. How this can be done in IFS App10?NOTE: This is happening for Pratt & Whitney and CFM Engines.Appreciate your help on this matter.
Hi Experts, I would like to know that, what are the instances of creating Transport Task with order type ‘Shop Order' ? How this can be done and what's the usage of it ? TIA
Hi Experts, As I know, ‘Finished’ & ‘Cancelled’ status WOs are viewed in ‘Historical Work Orders’ screen. But, if you look on the search option for ‘Status’, it shows two more options i.e. ‘END’ & ‘Reopened’ . So, can anyone please let me know the situations of those WOs ??? what are the instances of getting such status for WOs ??? Thanks, Thieuban
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