Replies posted by Aravinda.Pr

19 Replies

Aravinda.PrSidekick (Employee)

Replenishment request failed to create a transport task for the kanban circuit xxx. Verify inventory exists to transport.

Hi @Piyal Perera,I could resolve this. The issue was that I have not done the operation of receiving inventory part to relevant inventory location. Thank you sincerely for your time. 😊 Regards

1 day ago

Aravinda.PrSidekick (Employee)

asked in Supply Chain

Replenishment request failed to create a transport task for the kanban circuit xxx. Verify inventory exists to transport.

Hi @Piyal Perera,Actually, it appears there is no transport task created for this part yet. Thank you for your attention to this matter.

1 day ago

TermelaDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Kanban reorder point automation does not create transport task.

Hi 😊,I got a similar issue..Would someone be able to provide further details or elaboration on how to address this issue? Thank you 😊

1 day ago

Aravinda.PrSidekick (Employee)

asked in Supply Chain

Required "Supply to Location No" not populating in Kanban Circuit

Hi, Solved when the relevant Location Type is picking. cheers 😊

2 days ago

Aravinda.PrSidekick (Employee)

asked in Supply Chain

Voucher Type does not populate in Transfer Work Taks Reposting Transactions

HI @Kithmini Gamage The issue is solved as per your feedback.Thank you 😊

27 days ago

Aravinda.PrSidekick (Employee)

asked in Assets (Asset Management)

Unable to Generate Invoice Preview for a Work Task created

@CindyH @ATSI Thank you very much for your prompt response 😊The issue was that no sales part number connected with the sales line as @CindyH highlighted. Thank you again 😊

1 month ago

Aravinda.PrSidekick (Employee)

asked in Assets (Asset Management)

Work Task status issue

@Dimuthu Madhushan,Thank you for the prompt response. 😊Kindly share your insights on below.I’ve attempted to set the Actual time to 1. But it seems impossible.Is it possible to set the Time to Complete as 1 hour since all the Assignments are in Completed state as of now? Thank you

17 days ago

Aravinda.PrSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

How to remove the tiles in MWO properly

@Thilini Kumarasinghe Thank you for your kind response 😊 and for suggesting another method for removing the tiles.@Alexander Heinze Thank you for the kind response 😊 I’ll check on this

1 month ago

Aravinda.PrSidekick (Employee)

asked in Document Management (DocMan)

Error in Viewing the document attached

@Aravinda.Pr I'm glad the problem is sorted out 🙂 So the problem was that the path in the repositories tab did not match what's under the user and password tab? Yeah of course 😊

1 month ago

Aravinda.PrSidekick (Employee)

asked in Document Management (DocMan)

Error in Viewing the document attached

Hi @Mathias Dahl,Thank you for guiding towards resolving the issue. As indicated by the error, the file path is missing the '16' component, and upon observation, we found the files located in the shared folder 16.Therefore,Navigated to Document Management > Basic Data > EDM Basic > Repository Address and User. Added the relevant address, including the pathway with '16', and included the Repository User ID and Repository PasswordAnd the documents could be accessed without any error.Thank you 😊 Cheers 😊

1 month ago

Aravinda.PrSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO status turning to - - 1

@Sajith Anushan and @Alexander Heinze thank you for the valuable outputs.Here is the answer for the question.Changing the location of an accepted task should (from my PoV) only happen from MWO, when the technician updates the actual location. Where did you make that change? The location address was given to the relevant customer field in the work task Thank you 😊

1 month ago

Aravinda.PrSidekick (Employee)

asked in Document Management (DocMan)

Error in Viewing the document attached

Hi @Mathias Dahl,Thank you for your prompt reply. 😊We’ve checked the repositories in both environments(IEE and Aurena) and the path shoes as xxx-doc\16It appears that in the error displayed, the reference to the file path is missing the '16' component, specifically indicated as "xxx-doc\doc. class." I'm curious whether this format is a common way of presenting such error messages, given the absence of the '16', or if there might be a way to address this path issue.Additionally, I've noticed that while the document can be previewed without any errors in .pdf format, the error consistently occurs in all other file types tested.Interestingly, within the IEE repository, the same path displays without error and allows viewing and downloading in all file types. This suggests that there may not be an issue with the file types or shared repositories involved. Could there potentially be a missing component or parameter that you're aware of which could be contributing to this discrepancy?I appr

1 month ago

Aravinda.PrSidekick (Employee)

asked in Document Management (DocMan)

Error in Viewing the document attached

Hi @Mathias Dahl,Thank you for the response 😊If the issue is for all file operations (Edit, View/Download) can it be fixed through known investigations?

1 month ago

Aravinda.PrSidekick (Employee)

asked in Document Management (DocMan)

Error in Viewing the document attached

Hi @Asitha Rajapaksha ,Thank you for the response. Customer says the error is when clicking the preview button. I’ll discuss with the customer and get back to you. Thank you

1 month ago

Aravinda.PrSidekick (Employee)

asked in Assets (Asset Management)

Error in moving a Serial Object

HI @Dimuthu Madhushan, Thank you very much for the prompt response. Your assistance is greatly appreciated. As you highlight in 3rd point, Serial Objects with direct connections to meter invoice lines, service/request contracts, service requests or service quotations are not allowed to move. Serial objects included in a service/request contract with Use line on structure can be moved to different site or a parent provided there is no ongoing work through the service/request contract and PM actions generated through service contracts are obsoleted.As this point says, it is the required course of action to obsolete all works associated with the service/request contract and PM actions generated through service contracts for the movement to proceed. Additionally, I believe I have followed this action regarding the object movement here. Thank you! 😊

2 months ago

Aravinda.PrSidekick (Employee)

asked in Document Management (DocMan)

The documents have attached in IEE for Supplier Purchase Orders, the clamps are not visible in most lobby elements in B2B.

Hi @Mathias Dahl, Thank you sincerely for your kind attention. Please find below the feedback for your questions. Is it the same LU/entity used in those pages? Yes they have the same order numbers Solution Manager / Object Connections for both entities? The screenshot of the object connections is attached Eagerly waiting for your response 😊 Thank you again! Hi @Mathias Dahl ,This issue is solved.I’ve missed PurchaseOrderLine LU there. 😊Thank you!

2 months ago

Aravinda.PrSidekick (Employee)

asked in Document Management (DocMan)

The documents have attached in IEE for Supplier Purchase Orders, the clamps are not visible in most lobby elements in B2B.

Hi @Mathias Dahl,Thank you sincerely for your kind attention. Please find below the feedback for your questions.Is it the same LU/entity used in those pages? Yes they have the same order numbersSolution Manager / Object Connections for both entities? The screenshot of the object connections is attachedEagerly waiting for your response 😊Thank you again!

2 months ago

Xavier FernandoSuperhero (Employee)

asked in Document Management (DocMan)

B2B Purchase order line attachments.

Hi @Mathias Dahl ,Would you please be so kind as to provide further details on navigating the APP10 IEE DocumentHomeB2B? I wonder if the correct path is 'Solution manager > security > users > create user,' as I couldn't locate a field matching that description. Please find attached an image for your reference.Thank you!

2 months ago

Aravinda.PrSidekick (Employee)

asked in Assets (Asset Management)

"The reported by value cannot be empty" error msg in New Request

Thank you @Thilini Kumarasinghe and @Nethmini Kosvinna for the support and guidance. As you mentioned, it appears that the user ID highlighted was entered incorrectly for the person ID. I'm pleased to say that my issue has been resolved now. 🙂

2 months ago

Replies posted by Aravinda.Pr

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