@Tharindu Illangasinghe do you have any advice to offer on this topic?
@anbouk we are trying the customer order route you suggested above but we are getting the attached error. Can you help? Note - we are on APPS9. Thank you!
Yes, we are in APPS9 We have never set up the Workflow Configuration and were able to see them at one point and now we cannot.
@ShawnBerk how would financial transactions accurately book if we are shipping product from one site to another?
@Pilar Franco I can understand how that would not want to show on an invoice, however, how do you provide the customer a deliverable that shows we received their product, repaired their product and are now sending it back to them? The customers want a record of what we worked on.
@eric.vives thank you for this information! I have done some testing with the highlighted above turned to TRUE, but I am still not getting my BO to convert to closed? What am I missing?
Yes, we have tried that but it does two things we dont want. 1. Makes it look like we discounted the order at $25 and impacts revenue on the GL. 2. Doesnt allow us to show the customer had a credit on account. We have tried the statement route, but our customers cant pay off that view unfortunately.
Manually editing does not provide a good audit trail and causes confusion in our system and people when/if the invoice needs to be re-printed. This will not work for us.
@eric.vives we found the issue. This only works if you convert a BO to a CO, not if you convert a SQ to a CO. Is there another way to get the BO to close when converted from a SQ?
@Manoj Balasooriya to offer a bit more context (I work with Holly), this order was what we call:PO1 → CO1 → PO2So PO was entered, which created the CO where the supply code was Purch Ord Dir. Register Direct Delivery on PO2 CO1 changes to invoiced closed Register Direct Delivery on PO1 - Not able to perform this function
@Manoj Balasooriya reigster purchase order arrivals is not an option here.
@Manoj Balasooriya two reasons, 1. the part was set as Purch Ord Direct and 2. even when trying the Register PO Arrivals, the screen was blank.Ultimately, we ended up finding the issue. There was a problem with how IFS used the reference fields. @George6853 if you would like some details on how we solved it please message me.
@Pilar Franco yes the part is set up correctly with that checkbox.
@Dharshankumaar Mahendran we are in apps9. This is not an option for me.
@Dharshankumaar Mahendran any update on this?
@gumabs that option is greyed out for me? Do you know how I can open that open to allow me to update it?
@AntOlivFr did you ever find a solution to this? We have the same issue. I am also curious to know your workarounds as we have not found any.
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