We have a situaltion where we need to provide a customer with an invoice that shows we applied a credit on account to the total.
Example:
Customer order/invoice total = $100
Credit on Customer acct = $25
Customer now needs a new invoice that shows Total = $100 Less Credit $25 with Total Due = $75
Any suggestions?
+14
Have you tried a corrected invoice with the net difference of $25? If you are able to cancel the invoice, you could add a credit line to the new invoice of 25.00. If you are not able to cancel, you could provide a customer statement that would show the invoice with a $25 credit.
Yes, we have tried that but it does two things we dont want. 1. Makes it look like we discounted the order at $25 and impacts revenue on the GL. 2. Doesnt allow us to show the customer had a credit on account.
We have tried the statement route, but our customers cant pay off that view unfortunately.
+14
The posting controls involved could be mapped to a ‘credit’ or a ‘cogs’ account so it does not impact the revenue.
You could attempt to book a ‘POA’ for the customer as a payment of $25 against the invoice and then manually edit the invoice so it shows a net of $75 to pay.
Manually editing does not provide a good audit trail and causes confusion in our system and people when/if the invoice needs to be re-printed. This will not work for us.
+14
Have you tried advanced or regular invoices with a write off code for the $25?
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