Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,574 Topics
  • 6,782 Replies

2574 Topics

T
Sidekick
TatKhandMSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Webclient Error: Collection was modified , enumeration operation many not execute

Hi Team,For some of the users when logging to the FSM webclient getting the below error message:“Collection was modified , enumeration operation many not execute”.Error also appear intermittent in nature.Appreciate your support 

1
Jon Reid
Hero (Employee)
1 year ago
M
Do Gooder
manishpandeyDo Gooder
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Survey answers specific to difft customers

Hi,     We are facing an challenge in segregating survey answers for difft customers,We have surveys that are not customer specific so essentially we are reusing the same surveys for multiple customers.But the problem with this approach is that  customers are getting some options in survey answers which are not at all relevant for them,Now is there a way by which we can control which options are valid for what customers.The second approach we have thought of is having seperate surveys for all customers using refernce id field,but that is just causing a lot of duplicate data.Has anybody faced a simialr issue and how exactly didi you end up resolving this,Any suggestions would be greatly appreciated.

2
M
Do Gooder
2 years ago
M
Sidekick (Customer)
MartinFSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Barcode Scanning App

Hi,We wish to use barcode scanning in our Mobile app.  The app referenced in the manifest file: com.google.zxing.client.android is not available for our device.  Can i just change this reference for a barcode scanner of our choice? or is the mobile app configured to use this specific one? Regards,Martin

1
R
Do Gooder (Customer)
4 months ago
Jacques Cormier
Hero (Employee)
Jacques CormierHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to purge old tasks in IFS Cloud

My customer gets all it new requests from SAP integration in 23R1.  The requests is created the same as would be done manually with these steps:New Request - identify customer, location, problem, Service Catalog, and severity. Request Details - select View and Release which creates the tasks that will be assigned manually or by PSO. MWO - technician accepts, travels to, starts work, and completes the task. Integration sends the completed tasks, documents, and survey responses to SAP.The tasks in IFS Cloud are only useful for a short period of time, lets say 30 days, and they accumulate quickly, affecting query performance.    They want to know how to purge those tasks and if we have a way to do this.  I could not find a ready made projection or product that addresses this issue.  Can you provide me with some help on this topic?

1
Jacques Cormier
Hero (Employee)
7 months ago
D
Do Gooder (Partner)
DurgaDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mass update xml failing to update records

HI All,i am facing an issue with below mass update xml. xml is created  to update task status as Missed and closed for  ETL  period over tasks. When  i am  running below xml if any record /task has an error  the entire xml is failing to update.it should skip error records and update other tasks but its is not working like that.Kindly suggest the way to skip error records and update next records.<perform_batch>  <sequential_independent>    <mass_update_task>      <hierarchy_select result_name="task_update">        <primary_table>task</primary_table>        <attrs>          <attr>task.task_id</attr>        </attrs>        <from>          <table>task</table>          <table>PMR_MISSED_N_CLOSED_TASK_VW</table>        </from>        <where>          <join_constraint>            <constraint>              <left_operand>PMR_MISSED_N_CLOSED_TASK_VW.task_id</left_operand>

2
D
Do Gooder (Partner)
2 months ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to change customer Owned” status in IEE

Hi Community,Would anyone know if there is a way to change the “customer Owned” status?  It should not be, it should be a stock item.  I returned a panel to stock and apparently got click happy and made a huge mess.  I cannot issue the part now to a task because it is “Customer Owned”I need to change that status so I can issue it and fix the transaction. Any contribution would be greatly appreciated. Thanks Mesh Screenshot of the issue   

5
M
Sidekick (Customer)
9 months ago
D
Sidekick (Customer)
drooijSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Barcode scanner icon IOS FSM mobile app

Hi All, On IOS there is a icon for the barcode scanning functionality. On Android you have to click and hold, but no icon. Is it possible to show/hide the barcode icon?  

1
shalikakk
Do Gooder (Employee)
1 year ago
H
Sidekick (Customer)
Hasara GunasiriSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Limit dropdown values in the tab level

Hi All,  There is a requirement to limit one of the fields drop down values in the tab level.I was able to achieve this in the header level using the below script in the Client script.if (size(codeList) != 0) { if(codeList[0].code_value != null) { var option1 = []; for (var i=0; i<size(codeList); ++i) { var codeValue = codeList[i].code_value; var description = codeList[i].description; var opt1 = createCodeTableOption(codeValue,description); arrayPush(option1,opt1); } setControlOptions('model_param_rules', 'hierarchy_code', option1); } }But it seems the above code is not working in the tab level. Another similar thread related to the same question. Limiting DropDown value based on specific parameter | IFS Community Any idea or the example code, how to achieve this requirement in the tab level? Thanks,Hasara

2
Shneor Cheshin
Superhero (Employee)
5 months ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

custom attribute in entity

hican anyone share a quick document to add a custom attribute in an entity using these types. i want a field where I can use a SQL statement based on some filter/where clause.  

1
A
Superhero (Employee)
1 year ago
M
Do Gooder (Partner)
MADDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error message : create DOP structure

Hello,I tried to create the structure of a DOP, but I have the following error message : “ A configuration has to be present before an order is Planned” whereas the configuration has the status “Completed”. I tried to create the structure of a DOP on an other site / part and it doesn’t works as well with the same errror message.   Thanks a lot in advance,  

1
A
Sidekick (Partner)
11 months ago
Q
Sidekick (Customer)
qquacSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Accessibility Add-On - Web Client

We have user’s who are visually disabled. What are your recommendations for accessibility add-ons for the web client?

3
Jamie Byrne
Sidekick (Employee)
5 months ago
K
Sidekick (Partner)
KAMANUKSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO RESTfulGateway - Post Activities to API

Hi Experts,We need to use a POST API to post Activities into PSO via API calls. Could you please advise on how to do this?Please see the API documentation below highlighting the issue, there is only a GET API associated to PSO ACTIVITIES.Please advise. Thank you,KM  

5
S
Superhero (Employee)
3 months ago
M
Sidekick (Partner)
MirajSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

CREATE OR ALTER not working in FSM?

Hi Experts,I am not able to use the the create or alter command for views in FSM.I believe the following SQL is valid and yet throws an error create or alter view request_temp_view as select * from request  

7
M
Sidekick (Partner)
9 months ago
S
Do Gooder (Customer)
schanceDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to set and select Additional Attribute under Custom Columns in PSO Resource Gantt?

I can see on the Resource Gantt chart in PSO, there is an option to add additional Custom Columns, including Additional Attribute.  What is the source of that column and how do you specify it?  Are the Additional Attribute from the Resource Attributes?  Is so, how do you format the expression to display the desired attribute? Trying add data here using Custom Columns, Additional Attributes.Are these Resource Attributes the source for Additional Attributes? 

4
A
Do Gooder (Employee)
1 month ago
L
Sidekick (Customer)
lisa.gilesABSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Inventory Stock - Auto replenishment

I was wondering if anyone could help. I want to explore the possibility of auto-stock replenishment. We have lots of warehouses with lots of items in Inventory and I would like the system to create a PR for any parts flagged to auto-replenish based on a minimum stock qty.For Example: Part A has a min stock qty of 5. Engr has 6 in inventory. he issues 2 to a job so system should create a PR to replace Qty 1.Thanks In Advance.

0
L
Sidekick (Customer)
1 year ago
S
Hero (Employee)
Steve HurstHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Required fields showing "Required" bold and cannot remove

I have a screen which I am hiding a Longtext field via client script in the refresh script with the following:    setControlRequired("c_collected_sample", "reason", false);     setControlVisibility("c_collected_sample", "reason", false); Then I have a list field which has a value changed script attached to it which makes the field required and visible when a certain value is selected via:        setControlVisibility("c_collected_sample", "reason", true);        setControlRequired("c_collected_sample", "reason", true);However, what is happeneing is that the field is being shown but has the word Required in bold (rather than grey) and it cannot be overwritten - any text added is appended.What is also strange is that if I turn the iPhone to landscape and then back to portrait the field goes grey as expected. I have other screens where the above works as expected so can’t see why this is happeneing.The device is an iPhone (iOS 15) and FSM 6 update 17

1
Lee Pinchbeck
Ultimate Hero
1 year ago
H
Do Gooder (Customer)
hwilkieDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Scheduling/Mapping Basics

We have received a suggestion to be able to show on screen our engineers precise locations live. We are not sure where to start. Can anyone point me in the correct area of IFS I should be looking? Perhaps some basic overview of what is possible would be handy.

4
J
Sidekick (Customer)
2 years ago
jbernardo
Hero (Partner)
jbernardoHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Auto-Generate providing random templates

According to another post here, when it comes to auto generating a rota, PSO will use the last shift template currently used against the resource to extend out the shifts.This has no problem working in most environments, but in 1 client’s environment, auto generating a rota provides a return of mixed shift templatesFor example: Generated a rota with a resource having a shift called Wed-Sat: 8-6. This was the shift they were given for a month periodthen went to create an auto generate rota for the following month. PSO gave the resource 2 separate shift templates for that month period.This resource had no ROTA hours prior to this so the shifts we initially made were the first shifts they've ever received. We believe the issue is ROTA related as if we take export the modeling data and import it into a new dataset within the same environment, the issue does not return. If we export the rota and modeling date, import that into a new dataset - the issue remains.Can’t find anything in the XML

3
Bhanuka Abeygoonawardana
Hero (Employee)
1 year ago
E
Sidekick (Customer)
etmshiySidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Shift Export

Hi,Is there any way i can extract PSO shift Rota based on resources.Regards,Shiyaz 

4
E
Sidekick (Customer)
1 month ago
T
Sidekick
TatKhandMSidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it possible to create partition on FSM table Task, Request?

Is it possible to create partition on FSM table Task, Request?Will FSM support partitioning table  like (Task, Request ,etc)

3
Lee Pinchbeck
Ultimate Hero
2 years ago
H
Sidekick (Customer)
hmccabeSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Updating work orders attached to a parent

When the status of a parent work order is changed there is a prompt to change the status of all the child work orders. Is it possible to update other data on the parent work order that could then be applied to the child work orders as well? For example, if you enter an Actual Finish Date on the parent work order, is there a way for that date to be populated on the child work orders?

2
H
Sidekick (Customer)
2 years ago
E
Sidekick (Customer)
etmshiySidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Weather condition in PSO MAP

Is it possible to Get Weather condition in PSO MAP as it will help ful for planners to plan future jobs (i.e) Tower climbing activities. it should be same like outlook. 

2
S
Superhero (Employee)
2 years ago
S
Do Gooder (Customer)
StejonatLDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Client Script Code Question

Hi all, In the FSM Client Scripts. The baseline coding logic includes the use of {0} and {1}. May I understand what they mean and how they are to be used?Eg. the code below:var fullFilter = stringFormat("task.task_status in (select task_status from task_status where status = 'OP',' and task_status <> '{0}') and task.team_id in (select team_id from team_member where person_id = '{1}') and task.person_id is null", getAppParam("REJECTED_TASK_STATUS"), getUserInfo("PersonID"));return fullFilter; {0} and {1} are also used in many other context, like in XML Business Rules. Just want to understand how to use these 2 values. 

2
S
Do Gooder (Customer)
1 year ago
AdrianEgley
Hero (Customer)
AdrianEgleyHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Three Way Billing

Hi,We currently invoice out 80% of our invoices on a dual billing basis. Where parts are billed to the Insurer and Insurance Excess is paid by the Policy Holder.We have two prospective clients which are asking if three way billing is possible.We’re currently on FSM 5.7 U11, and just starting the discovery process for FSM 6.x.Just wondering if three way billing for one request is something that is feasible in FSM 6. If not are any other companies doing this, and if so how did you get a configure the application to meet the requirements. RegardsAdy​

1
Mike The FSM TechnoGeek
Superhero (Employee)
2 years ago
M
Sidekick (Partner)
MirajSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Send Logged in User in Outbound integration

Hi Experts,If I trigger an outbound integration based on a task status change, is there a way for me to send the logged in user (user_id or email of the user who changed the task status) as a field of the outbound message? 

1
S
Do Gooder (Employee)
2 years ago

Badges

Show all badges
Terms & ConditionsCookie settings