Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,718 Topics
  • 5,825 Replies

1718 Topics

ctaylor56
Hero (Partner)
ctaylor56Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWO Database SQLLite

I am trying to connect to mWO Service 10 SQLLite database.  Does anyone know the path to the db on the windows device or how I can browse and export data from that database?

2
Maithree
Do Gooder (Employee)
3 years ago
E
Do Gooder (Partner)
envkavitaDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Mobility Solution Demo Installation

Has anybody configured mobility solution in Race environment installed in their own network? Our installation results into an error when the mobile app is being configured “Invalid TAS URL”, when the URL can be browsed in the mobile browser. If anyone has done this installation, can you suggest what would be wrong in our installation.We are trying to configure MWO on Race environment.

0
E
Do Gooder (Partner)
3 years ago
Ann Degroat
Hero (Employee)
Ann DegroatHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Lookup for Work Date field

On the Time Search Screen, the calendar lookups for Work Date field are not in the baseline screen, so the customer wanted to add them in UI designer. The option for the calendar lookup is not available. Would this be an enhancement request? 

3
josdepijper
Hero (Partner)
3 years ago
L
Do Gooder (Partner)
LahiruudaraDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS Cloud Uplink server delay

Sometimes touchapps not responding. After investigating we found a delay in ifs cloud uplink server log file. Can I know the reason for this.. According to this log file I think this issue in the ifs cloud end. Is there any way that we can check this?  

1
william.klotz
Superhero (Customer)
3 years ago
R
Sidekick
RamyaSidekick
asked in Service (Touch Apps, MWO, MRO)

Fetching Multiple Data

Hi,Can anyone suggest what is best way to get multiple data from one screen to another screen.Example multiple product records(these records are linked with unique id) to be displayed in task screen in tab level automatically when unique id is selected.Thanks,Ramya 

1
Lee Pinchbeck
Ultimate Hero
3 years ago
Jeewan
Do Gooder (Partner)
JeewanDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service App 10 - Navigation Command Button

Hi,I created a command button in Object Screen of  MWO Service App 10 (IFS APP 10 UPD 8)When I click the the button on the app, it opens the link on the browser and it doesn't have the full path either.My question is why it is not opening the page inside the app as I have created a NavigationLInk item type button?  Is it the expected behavior? Thank you ,/Jeewan

2
Jeewan
Do Gooder (Partner)
3 years ago
AdrianEgley
Hero (Customer)
AdrianEgleyHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

PSO - Schedule Assistance Mapping Data

Hello,Within PSO and the Schedule Assistance function, is there anyway to view the information on a map from within that screen?Looking at the data below, I can see a specific resource has space in the afternoon, but I would like to visually see his location, and then location of the activities being offered in the bottom section.I don’t think this is possible in the ‘Mapping’ screen, as I cannot get the activities filtered to only show certain types. Just wondering if anyone uses this and is able to plot data onto a map? RegardsAdy

2
AdrianEgley
Hero (Customer)
3 years ago
C
Superhero (Customer)
cjohnsonSuperhero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Late PM visibility

Hello, Currently, I have condition based PMs setup to trigger for assets in my facilities. One of the issues I’m finding is identifying PMs that are late/overdue. I do not see anywhere in IFS where I can review current open PMs that are late or PMs that were generated and completed on time. I may not be looking in the correct place for this information. Any help would be greatly appreciated. Thank you.

2
C
Superhero (Customer)
3 years ago
U
Sidekick (Employee)
UMSEUSSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Touchapps scanner error ‘Java.Lang.Rutnime.Exception’

Customer’s Notes:APP10 UPD9 Onpremise customer Aurena onlyWhat I found was if I go to the touch app url from a browser on the scanner it redirects me to the Microsoft sign on page like it would with any of the other IFS login pages.   I can log in there and get to the touch apps web page. If I then try to go to the touch apps scan it app instead of getting the java error I get redirected to the Microsoft sign on page as above and am able to sign into the app and use it.   If I reboot the scanner and try the touch apps app right away I get the java error again.  As soon as I sign into touch apps from a browser I no longer get the java error and instead am prompted to sign in. So what would be the difference between the browser and the app that by logging in through a browser first it would then allow the scan it app to present the correct login page instead of giving us a java error?

1
U
Sidekick (Employee)
3 years ago
N
Sidekick (Partner)
nimesh
asked in Service (Touch Apps, MWO, MRO)

FTP Repository Error

Hi,In document revisions when ‘check in’ files, this error appears.  I changed the connect mode to SSL but still the error is there.​​​​​​Does anyone know how to solve this?Thanks in advance.

0
N
Sidekick (Partner)
3 years ago
ctaylor56
Hero (Partner)
ctaylor56Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Ignored Error Types for Aurena Native App

Can someone help with the format of how to create rules to ignore certain failed transactions for Aurena Native mWO please.  Just like what we use to do for mWO RTM.  What is the format that we put in the path section?

1
ctaylor56
Hero (Partner)
3 years ago
R
Sidekick
RamyaSidekick
asked in Service (Touch Apps, MWO, MRO)

Extension Table Error

Hi,I have created extension table for contact table and added fields in contact screen, While saving data in screen ,I am getting below error. Please suggest what step that I am missing.  Thanks,Ramya

1
Lee Pinchbeck
Ultimate Hero
3 years ago
G
Sidekick (Employee)
Gonzalo ValleSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

mWO - Must gather to throubleshoot synchronization errors

I’d like to know if we have any must gather troubleshooting document or procedure regarding synchronization errors in mWO.Something that taking as entry point the error that appears in the log will guide you to know where the error come from

4
kathlk
Hero (Employee)
3 years ago
T
Do Gooder
TheBestBirthDo Gooder
asked in Service (Touch Apps, MWO, MRO)

How to fetch files for a dynamic list of documents

Hello everyone, I am new here and hope to get some help on my issue i need to download files for a dynamic list of docs + specific revision mentioned in that list. all in one go. can you please guide me how to do so?  what is important here is to perform this job inside IFS and not using any other 3rd party Excel macros and such. BTW ( using IFS 8 ) 

1
Mathias Dahl
Superhero (Employee)
3 years ago
Bjones
Sidekick (Customer)
BjonesSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Date error when attempting to move Work Task to Work Done status

Attempting to move the status of a Work Task to “Work Done”, receive an error message “Latest Finish must be later than Earliest Start”.  The Earliest Start date on this task is 1/1/2019 and Latest Finish is 2/5/2020, so I’m not sure what is throwing this.  User cannot go further to close the work task and/or work order.Same error is thrown when attempting to also close the Work Order.  Has anyone had this problem, not sure what to look at.

1
Thilini Kumarasinghe
Superhero (Employee)
3 years ago
J
Sidekick (Customer)
jtobinSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Apps 10 UPD9 Service Quotation Error

Hello,Has anyone come across this error when trying to Accept a Service Quotation that has a No Part Sales.  The error occurs on RMB > Status > Accept Cannot update Ownership when Quantity Assigned has a value The error goes away and the service quotation can be accepted if No Part item is removed.   Thank you,Joann

8
J
Superhero (Employee)
3 years ago
B
Do Gooder (Customer)
billington.cDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Notify_Me - Permission set

I have set up purchase order authorisation via the Notify Me app which is working perfectly. However, I now need to create  user accounts so that they only have this access via a permission set.  Please could anyone advise me on what needs to be included in the permission set to work with the notify me app? Thank you. 

3
JOOLSE
Hero (Employee)
3 years ago
R
Sidekick
RamyaSidekick
asked in Service (Touch Apps, MWO, MRO)

Completed Task in Schedule Board

Hi,Is is possible to display completed task in schedule board based on time interval like task completed in last one day or two days should be visible in schedule board. Please suggest.   Best Regards,Ramya

5
Lee Pinchbeck
Ultimate Hero
3 years ago
D
Sidekick (Partner)
DominikaM
asked in Service (Touch Apps, MWO, MRO)

Scan IT - timeout for session

 Where to change idle / session time for Scan IT? After a while, the account goes into expired mode and I need to refresh the account and log in again.

6
HoiAnushB
Superhero (Partner)
3 years ago
J
Do Gooder
Jixon JoseDo Gooder
asked in Service (Touch Apps, MWO, MRO)

invoice parameters - Service contracts

I know this is a long shot, but what if someone has cracked it. Finding it difficult to migrate to a different invoicing strategy in Service contract module. The service contract, that has to change, is an existing one, which has been invoiced many times in past and thus its being impossible to change the INVOICE PARAMETERS.  Is there is any possibility to revise the INTERVAL of INVOICE PARAMETERS  so that the INVOICE PERIODS can be revised in a Service Contract. Remember there are invoice lines generated for existing invoice periods which does not have to change but has to be revised to a different interval from a revised date. Appreciate anyone who is even sympathizing.Jixon  

1
M
Do Gooder (Partner)
3 years ago
Thushitha Chandrasiri
Superhero (Partner)
Thushitha ChandrasiriSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Object Connection Transformations for sourced (from another OCT) attachments

I have a question that >>>> When an attachment (document object) in current LU (LU-2) is inherited (sourced) from another LU (LU-1) through an Object Connection Transformation, the attachment in the LU-2 does not appear in a new LU (LU-3) when the OCT has been configured for LU-2 and LU-3. The attachments originally attached to the LU-2 is successfully transferred to LU-3. Is this how the functionality works (limitation ?) ? Actually, the requirement is to transfer the attachments in the ShopOrderOperation LU (for outside operations where a purchase order is connected) to PurchaseOrderLinePart LU. For that, there is an in-built (system-defined) OCT. It works for attachments attached to the ShopOrderOperation LU itself. But, there are attachments inherited from other OCTs (from InventoryPart, EngPartRevision, etc), and these are not transferring to the PO line with that OCT setup. I think this is a limitation of the OCT ? However, I created a custom field (column) in the Pur

4
Thushitha Chandrasiri
Superhero (Partner)
3 years ago
D
Do Gooder (Customer)
DJBOSTDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Maintenance Plan

I have a 1 month, 3 month and a yearly pm with replacements set, I canceled the generated work orders from the 1 month which removed the work order reference from the maintenance planning line but what happened was the work order reference in the 3 month and yearly show canceled but did not delete and now I can’t regenerate the work orders. Any ideas on how to fix this.

1
Lee Pinchbeck
Ultimate Hero
3 years ago
C
Superhero (Customer)
cjohnsonSuperhero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Open attached media automatically

Hello, I have been configuring work guidelines with the Subtask functions and I am looking to add some automation if possible. Essentially my goal is to attach a media image of a part to a routing work guideline and create a Subtask Sign Off requirement that the attached media be viewed. I am curious if it is possible to automatically launch an attached media image, or to enforce that a user view the image? I was not able find anything in the IFS help or on the community regarding this capability. Below is an example of the attached media image on Shop Floor Workbench I am hoping to have opened automatically. Any help would be greatly appreciated. Thank you! 

1
C
Superhero (Customer)
3 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Text Block formatting when being sent as part of Notification message.

Hi there,FSM6uxWe often fire a notification using the TEXT_LINE_CODE as the trigger to an event that is picked up fires the notification based on that even.We often use a predefined text block as a template that the person creating the note on the SmartClient adds the relevant information to and when saved the Notification message pulls in the Request_Text.Text.The notification message can be formatted using HTML and the Body Format selected = HTML. The outcome is that the content in the Notification message is formatted as required but any Carriage Return or Line Spacing that is in the Note (i.e. Request_Text.Text) is not formatted and ends up being received as a long unformatted string of text. How can I pull in the note content and send it in a formatted way? Many thanks and Best WishesAngelo

4
A
Do Gooder (Customer)
3 years ago
E
Do Gooder (Partner)
EPSDANMIDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWorkOrder (Windows) Temporary Client Key exchange with server key

We’re experiencing some difficulties with developing new functionality on mWorkOrder Windows revision.The new entity was added to resource library, which then was successfully deployed to TAS.We see the new entity in IFS IEE and the new entity’ table in local database on mobile as well.All the data was received in local database for new entity, too.Further, our new entity contains the Temporary Client Key.In our case, mobile framework successfully generated this key.But when we try to send the new data record for mentioned entity from mobile client to server we have the problem with “real” server-side key replacement on sync.We’ve got the failed transaction with error ORA-20124: Error.NULLVALUE.Maybe we’re doing something wrong?Or maybe we don’t complete some action in development process (for example, on server side)?

13
kathlk
Hero (Employee)
3 years ago

Badges

Show all badges
Terms & ConditionsCookie settings