Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,700 Topics
  • 5,763 Replies

1700 Topics

V
Do Gooder (Employee)
VABALKDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Setting up Document Distribution e-mail notification

I’m trying to setup e-mail notifications in Document Distribution.But once document distribution is executed, nothing happens, there is not even a record under “Application Messages”.I’m I missing something? Please help. According to help documents following setup is complete.The user ID you logged with must be connected to a person in Persons window. The persons who are inserted into the document distribution list must be registered in the Persons window.  You must have selected one or more documents before using the menu option for document distribution. If you are using e-mail notification as the distribution method, the appropriate e-mail address(es) must be registered in the Person /Comm.Method tab.Also IFS _CONNECT is properly configured and works fine sending emails with other event actions.

1
Mathias Dahl
Superhero (Employee)
3 years ago
C
Do Gooder (Customer)
chfmartinezdDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Equipment object out of operation and PM still active

When changing an equipment object to Out of Operation, is there any way to automate obsoleting the PM’s actions associated with the object?  Or to at least be warned that PM Actions are still active?

1
G
Sidekick (Employee)
3 years ago
tharindukshan
Sidekick (Employee)
tharindukshanSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

How to open up an Outlook mail with attachments in Aurena

Hi,We have a requirment.We introduced a new tab in Aurena for the Purchase Order screen.In that new tab we are displaying all the attachments in Purchase Order Header, Part lines & Nopart lines (direct attachments & indirect attachments ).Now we need to create a command which open up an Outlook mail with the attachments mentioned above.We have observed the Business Activity Screen in Aurena where outlook mail is opened with some information but not loaded with attachments.Is it possible to open up an outlook mail with attachments loaded in Aurena? 

4
AndreasIsengaard
Sidekick (Partner)
2 years ago
M
Hero (Partner)
malik.sallyHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Document Attachments and Object Transformation in Aurena

Hi All,I need some assistance from the wider audience, to figure out a way in Aurena to connect documents to line level items.Background - Apps 10 upd 9 (going on to 11 pretty soon), 100% Aurena usage intended , as still in implementation stage some tasks are done in IFS EE.What configurations are required to enable line level document attachments in Aurena? (ex: Purchase Requisition Line)Currently the settings are as follows;How do we attach a document on line level in Aurena ?( ex.Purchase Requisition Lines). When a document is attached while the PR line is select, the document still gets attached to the Purchase Requisition Header section. In IFS EE, we select the PR line that we need the document attached and a drag and drop to the document pane does the job. I can’t find a way to do this in Aurena. Object Transformation doesn’t show up on line level. How can this be enabled. Ex: Purchase Part has a document attached. Object Connection Transformation is enabled to show Purchase Par

2
M
Hero (Partner)
3 years ago
C
Do Gooder (Employee)
CALOESDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Search documents in IFS Cloud

Please, in IFS Cloud….  Where is the functionality equivalent to the search in document management that existed in IEE? 

2
Mathias Dahl
Superhero (Employee)
3 years ago
N
Hero (Customer)
NMALKIHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Employment Assistant - Access error

Hi,While creating a new employee via ‘Employment Assistant’ I am having the below error ‘Insufficient access rights. you cannot register Employee Employed Period data for the employee 700056’.I know it is not a permission issue because the error persists even after granting full IFS permission.Any help is much appreciated.Thanks 

2
Kasun Manuranga
Superhero (Employee)
2 years ago
M
Sidekick (Customer)
MartinFSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

FSM6u8 Andoid Emulator connectivity issue

HI all,We are currently trying to get the FSM6u8 Android app running in the Android emulator.  We have all the neccessary certificates installed on the virtual device, but it just wont connect. When we type the URL into the device browser, it goes to the landing page, but says certificate is missing.  If you click cancel on that message, you still see the page and can download the app.  Each time you go to the URL in the browser after that, you get no certificate message.  Only when you first try it. We are completely stumped with this and would appreciate any help.I have run the app fro the studio and monitored  the logcat and we get the errors below. Thanks in advance. 2021-03-11 15:50:43.933 6940-7085/com.metrix.metrixmobile E/com.metrix.metrixmobile: ProbReadingRemoteResFor1Args: javax.net.ssl.SSLPeerUnverifiedException: CannotVerifyHostname1Args        at com.metrix.architecture.services.MetrixRemoteExecutor.execute(MetrixRemoteExecutor.java:332)        at com.metrix.architecture.

2
M
Sidekick (Customer)
2 years ago
PirtekKH
Do Gooder (Customer)
PirtekKHDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Ad-Hoc Report Categories

HiHow can I connect the Place table to the Opportunity table for ad--hoc reporting purposes?I have created an ad-hoc report category called Sales and added both the Place and Opportunity tables to it. However, when creating a report from this category I get errors when combining the Place Name with the Opportunity ID and Description. The error is: Any ideas?

2
T
Sidekick (Customer)
2 years ago
Aro
Sidekick (Employee)
AroSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native configuration documentation

Hi FolksWhere is placed MWO Aurena Native documentation of configuration, parametrization etc.?

3
A
Superhero (Employee)
3 years ago
A
Do Gooder (Customer)
AngeloPavDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Customer Portal - Query Metadata Operators

How do we enter different Operators such as “Like” or “Is Null” in the screen data base query, as in the example below? We have tried adding the operators into the XML query directly but these are removed as they are not detailed in the section shown below which appears just before the XML query in the screen metadata. See highlighted bits below.   "primary_table": {    "name": "product",    "key_attrs": [      {        "key_attr": "product_id"      }    ],    "constraints": [      {        "name": "product.place_id",        "operator": "EQ",        "variable": "portal_places"      },      {        "name": "product.part_id",        "operator": "<LIKE>",        "value": "ABC"      }    ] },  Or,        "name": "product.service_id",        "operator": "EQ",        "variable": "" (or NULL)

0
A
Do Gooder (Customer)
3 years ago
B
Superhero (Employee)
Bertrand DoussetSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Proxy problem with ArcGis

Once selecting a GIS object and trying to connect it to an IFS object, the hereunder message fires. Seems my proxy definition is wrong, but I’m a bit lost amongst the different possibilities offered by documentation and what the integration tries to do in such a case as no IFS object is selected at that moment. Why choosing an option and not another ?My actual proxy is :       <serverUrl url="http://services.arcgisonline.com/ArcGIS/rest/services"                 matchAll="true"/>  

3
Mathias Dahl
Superhero (Employee)
3 years ago
K
Sidekick (Customer)
kwcSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Document Revision record is currently locked - Background Jobs failing

Hi, We have often background jobs failing due to locking.There are a lot of “Please try again later” messages.“The update could not be performed since the Document Revision record is currently locked. Please retry the operation.                    ORA-20113: DocIssue.FND_LOCKED”. How can we find more about this? We could click on “Show Details”, which lets us know which document was involved. Would like to know why it was locked. Was it simply because someone was looking on that document?  Thanks in advance! Regards,KW

6
K
Sidekick (Customer)
3 years ago
J
Do Gooder (Employee)
Johan NewmanDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Document Object connection

Hi, Have found an issue where the object key is different if we do the connection from the “object” page or from the Document Revision page. ExampleGo to page Part Revision and attach a document. Go to the Docuement Revision page and look at the Object Key for your newly created document. object key   (CONTRACT=WL^ENG_CHG_LEVEL=1^PART_NO=ABC^) Delete the connection and instead add it manually from Document Revision Page. Select Object LU PartRevision Find your part using FIND in Object Key and save Object Key: (CONTRACT=WL^PART_NO=ABC^ENG_CHG_LEVEL=1^)You see that PART_NO and ENG_CHG_LEVEL have switched place?Causing some issues in report development. @Mathias Dahl do you know the reason for this? 

1
Mathias Dahl
Superhero (Employee)
3 years ago
B
Superhero (Employee)
Bertrand DoussetSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

ArcGis map fails

Hi,I’ve just followed up an old guideline to implement our ArcGis integration available on our Race databases. In the layer customer that has one IFSID 99, I have an error when selecting the GIS object on the map. “Mandatory field “IFSID” is missing in layer “Customer”. You cannot connect objects in this layer”. Any idea what it means ?  

1
ibalfe
Do Gooder (Customer)
3 years ago
N
Superhero (Employee)
nickzSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

UI Differing behaviour between Web and Smart client?

We have an issue raised from a customer.They have made a simple config to the ‘Part Search Screen’.They want the  ‘Price Type’ on the ‘Part Financials’ tab to default to  option ‘2’From the UI they’ve simply set the value (see image).   The makes the web client work, but doesn;t affect the Smart client. Why, and what needs to be configured to make this work? 

3
R
Hero (Employee)
3 years ago
I
Hero (Employee)
Ibrahim NaazirHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Reporting expenses in MWO in different timezone from application server

Hi,A company has a site (101) located in Sweden and the application server timezone is also in Sweden. Now if a technician from that site 101 needs to travel to another country to work on a work task (like Sri Lanka), when they report an expense and use the current mobile time in Sri Lanka which is 4 and half hours ahead, you will get a failed transaction that the transaction time cannot be a future date.We cannot set the time offset for that site as there are employees working in that site. One solution is to not change the timezone of your mobile device, however are there other solutions functionally that someone can take to avoid this problem? Or is keeping the timezone on your mobile device the same as Sweden’s timezone the only option here?Another example would be if there is a site located in the U.S and they travel to other states for their work tasks which have different timezones. They will face this issue as well. Appreciate any help I can get.

6
Bandula
Hero (Employee)
3 years ago
T
Sidekick (Partner)
ThakshilaSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Transfer Maintenance Time Transactions

Hi, In Apps 10 environment we are getting an error for maintenance time transaction as below. “Period 2021 - 01 is not open for user group XX in Company XXX” Actually 2020 December, 2021 January, 2021 February periods have been closed already and at the time of closing these transactions were not there. Suddenly there transactions are appeared in the lobby and by viewing through ‘Work Task Posting Analysis’ window it shows this error.  Some of the transactions are at the ‘Reported’ status and some of them are at ‘Reposted’ status. Can you guys explain what is root cause for this issue and how to solve this? Best Regards,Thakshila

1
Kasun Manuranga
Superhero (Employee)
2 years ago
M
Do Gooder (Customer)
MehalDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Document Duplicaton - potential IFS bug

Steps to reproduce:I am creating a new document using "Create Document Assistant".I provide details and attach a local file on “Document Information” screen then I clicked on Next.I kept “Correspondence Info” blank and clicked on NextI kept “Select Document Folder” blank and clicked on NextNow, on  “Other Connection” window, by mistake I entered incorrect Project number and clicked on Finish.When I check under document list two documents get created.Investigation done so far:On further investgation using debug tool found that issue is with screen “Other Connection” when you click on “Finish”, application first creates document and then tries to validate connection object. If connection object is not valid, it presents error but does not remove document entry. Now, if user decides to fix the project number correctly after error and clicks on Finish, system creates another entry of document.Issue is only where there is an issue with “Other Connections”.  Is there a way to exclude “other

4
Mathias Dahl
Superhero (Employee)
3 years ago
M
Hero (Partner)
malik.sallyHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS Recommendation for Notify Me in Apps 10

Hi All,Does any one of you know which one from the below app does IFS recommend?IFS Notify Me 10 IFS Aurena Notify Me 10Customer is in IFS Applications 10, Upd 9 (Potentially moving to Upd 10 or 11)Thanks in Advance & Regards,Malik 

4
M
Hero (Partner)
3 years ago
Tharindu
Hero (Employee)
Tharindu
asked in Service (Touch Apps, MWO, MRO)

Dynamic folder path for local check-out documents

Quick customer question… is there any way we can make the path to a folder dynamic in IFS? Ultimately we want to use an user’s folder instead of C:\temp for the below as this is a security concern. (I.e. C:\Users\$USERNAME$\AppData\IFS\Temp) 

4
Mathias Dahl
Superhero (Employee)
3 years ago
U
Do Gooder (Customer)
UmarDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mobile WO - alternative method for customer signature

Does anyone have an alternative solution for getting a customers signature for the report in of a work order without having to hand over the mobile device to the end customer. Due to covid we have some customers refuse to handle the mobile devices.is there anyone else who has had this issue?

3
S
Do Gooder (Employee)
3 years ago
K
Do Gooder (Partner)
KLNADEESHDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Can we user global parameters in Aurena?

How can I use global parameter(‘#PERSON_ID#’) in Aurena lobby element? 

1
A
Superhero (Employee)
3 years ago
R
Sidekick
RamyaSidekick
asked in Service (Touch Apps, MWO, MRO)

Warranty Chargeback Voucher

Hi,While doing warranty claim process, after PO approval and posting, Charge back voucher is not creating.I have enabled ENABLE_WARRANTY_CHARGEBACK to Y and WARRANTY_CHARGEBACK_WHOSPLACE value also provided .Can anyone please guide me how to create warranty charge backs vouchers automatically. ThanksRamya

1
josdepijper
Hero (Partner)
2 years ago
M
Sidekick (Customer)
MatthewSidekick (Customer)
posted in Service (Touch Apps, MWO, MRO)

CSS Postings

Hi,Is anyone else using CSS postings. We are using for WIP accounting and not having a smooth run of things. Would be interested in hearing others experiences. Thanks, Matthew

2
Thommy
Hero (Employee)
2 years ago
T
Sidekick (Customer)
Thomas WidmoserSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Multiple products in one task

Dear all,we are searching for a way to indicate more products in one task.Currently our structure looks as followsMultiple tasks can be be created below one request In one task only one product can be assigned → this is already done via configuration on the request screenGoal is to assign more products to one task. Background is that we are doing service on product lines, which can consist of multiple products. We typically don’t know which product is worked on first (technicians check the line on site). For the time being it would be sufficient to have one main product (assigned via the request to all tasks) and adding a list of additional products that need to be serviced on site. Naive question: Why not add via UI designer an additional tab in the task, establish the link  via child relations to products and further add a list, where the user can select products (as many as preferred). regards,Thomas

4
T
Sidekick (Customer)
2 years ago

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