Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,736 Topics
  • 5,882 Replies

1736 Topics

P
Do Gooder (Customer)
PWNATHDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS Outlook Add-In

HiCould anyone tell me the latest version of the Outlook Add-in that works with Apps 8 ?

2
Mathias Dahl
Superhero (Employee)
3 years ago
B
Sidekick (Customer)
BORDERSB
asked in Service (Touch Apps, MWO, MRO)

mWO- Switched from DB Authentication to Azure - not syncing

We are mid-upgrade. We switched from DB Authentication method for login to Azure login. Now our mwo devices are not receiving new assignments. I can see existing assignments but newly assigned are not coming through. I am able to login to the app, but then I receive this message ‘The sync process has started failing’. I go to Details and it only takes me to the Sync page in the app where the normally spinning green initializing circle reads ‘idle’. I am not sure the sync’ing issue is related to the change from DB Authentication to Azure, but it was working without issue just previous to that change. No other changes were made at the time. So it may be something else and a coincidence, but I thought it was important to note as the major change.Any ideas? 

2
skullk
Hero (Employee)
3 years ago
Asela Munasinghe
Superhero (Customer)
Asela MunasingheSuperhero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Attachments not shown time to time

Some of our users get this problem (not always) where attachments in the CO or PO are not shown.  Circled in blue below.  I tried things such as clearing the 2.0 folder, etc. But this user gets the issue time to time.  Do you know why? 

2
Asela Munasinghe
Superhero (Customer)
3 years ago
M
Hero (Partner)
malik.sallyHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Document Attachments and Object Transformation in Aurena

Hi All,I need some assistance from the wider audience, to figure out a way in Aurena to connect documents to line level items.Background - Apps 10 upd 9 (going on to 11 pretty soon), 100% Aurena usage intended , as still in implementation stage some tasks are done in IFS EE.What configurations are required to enable line level document attachments in Aurena? (ex: Purchase Requisition Line)Currently the settings are as follows;How do we attach a document on line level in Aurena ?( ex.Purchase Requisition Lines). When a document is attached while the PR line is select, the document still gets attached to the Purchase Requisition Header section. In IFS EE, we select the PR line that we need the document attached and a drag and drop to the document pane does the job. I can’t find a way to do this in Aurena. Object Transformation doesn’t show up on line level. How can this be enabled. Ex: Purchase Part has a document attached. Object Connection Transformation is enabled to show Purchase Par

2
M
Hero (Partner)
3 years ago
D
Sidekick (Customer)
dmooreSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Arranging Client Names Alphabetically

Good Morning all - I have a Custom Object list of Sub Contractors which we use within the Work Order to highlight various Sub Contractors attending against the chosen Work Order. Can anyone advise how i can arrange these contractors to appear in the drop down menu alphabetically? Any advice would be greatly appreciated. Thank you    

2
D
Sidekick (Customer)
3 years ago
PirtekKH
Do Gooder (Customer)
PirtekKHDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Ad-Hoc Report Categories

HiHow can I connect the Place table to the Opportunity table for ad--hoc reporting purposes?I have created an ad-hoc report category called Sales and added both the Place and Opportunity tables to it. However, when creating a report from this category I get errors when combining the Place Name with the Opportunity ID and Description. The error is: Any ideas?

2
T
Sidekick (Customer)
3 years ago
athobie
Sidekick (Partner)
athobieSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Document to have the relation between screen and sync rule

Hi, Do we have a document that could give the link between the standard mobile screens and the sync rule(s) related ?For example : if I display the “Overview” of a task : what is or what are the sync rule(s) linked to the data displayed of the screen. It would be very helpful (and saving time in implementation) to have a file that describes the standard. Do we already have  a current document available ?If i take the example below :Screen : “Overview”Data : Contract IDSync Rule : …..Thanks and Regards

2
athobie
Sidekick (Partner)
3 years ago
M
Sidekick (Customer)
MartinFSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

FSM6u8 Andoid Emulator connectivity issue

HI all,We are currently trying to get the FSM6u8 Android app running in the Android emulator.  We have all the neccessary certificates installed on the virtual device, but it just wont connect. When we type the URL into the device browser, it goes to the landing page, but says certificate is missing.  If you click cancel on that message, you still see the page and can download the app.  Each time you go to the URL in the browser after that, you get no certificate message.  Only when you first try it. We are completely stumped with this and would appreciate any help.I have run the app fro the studio and monitored  the logcat and we get the errors below. Thanks in advance. 2021-03-11 15:50:43.933 6940-7085/com.metrix.metrixmobile E/com.metrix.metrixmobile: ProbReadingRemoteResFor1Args: javax.net.ssl.SSLPeerUnverifiedException: CannotVerifyHostname1Args        at com.metrix.architecture.services.MetrixRemoteExecutor.execute(MetrixRemoteExecutor.java:332)        at com.metrix.architecture.

2
M
Sidekick (Customer)
2 years ago
mlowicki
Do Gooder (Customer)
mlowickiDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Work task transaction (with WIP) apply date

If I set up work task cost code condition with WIP reversal condition “Task Finished” and WIP ReversalDate “Event Date” can I somehow change apply date ?Quite often a task is finished in the beginning of the month but e.g. invoice concerns previous month and a voucher has to be posted in this period.Any help, please ?Marek

2
B
Do Gooder
3 years ago
N
Hero (Customer)
NMALKIHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Employment Assistant - Access error

Hi,While creating a new employee via ‘Employment Assistant’ I am having the below error ‘Insufficient access rights. you cannot register Employee Employed Period data for the employee 700056’.I know it is not a permission issue because the error persists even after granting full IFS permission.Any help is much appreciated.Thanks 

2
Kasun Manuranga
Superhero (Employee)
3 years ago
M
Sidekick (Customer)
MatthewSidekick (Customer)
posted in Service (Touch Apps, MWO, MRO)

CSS Postings

Hi,Is anyone else using CSS postings. We are using for WIP accounting and not having a smooth run of things. Would be interested in hearing others experiences. Thanks, Matthew

2
Thommy
Hero (Employee)
2 years ago
D
Sidekick (Employee)
Dinith PathirageSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Unable to enable search domain for work tasks.

In search domains, for work orders it is only Work Order (active separate) that are available. It is not possible to search for Work Tasks, only Case task and Task are available.Will the search domain for work tasks be enabled with any future update?     

2
D
Sidekick (Employee)
2 years ago
B
Sidekick (Customer)
BLLBrucemoSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Apps9 - Notify Me App Error Messages on Android 7

Am wondering if anyone has seen the below error? Exception: org.apache.http.conn.HttpHostConnectException: Connection to https://tasxxxxxx refused It appears to only affect older Android devices.  Thanks

2
JOOLSE
Hero (Employee)
2 years ago
Chriswharton22
Sidekick (Partner)
Chriswharton22Sidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Technical Characteristics on Type Designation

Hi All,  When associating a Technical Class to a Type designation within Service and Maintenance, I was sure that the values for the attributes on the class could be independent from each other.As a simple scenario, lets say we have two motors, and we have a characteristic that captures the colour of the motor connected to the technical class.  The class is connected to the Type Designation within Functional/Serial object. I would expect from prior experience that we can capture the colour of two independent objects which have the same Type Designation. Motor A;  Type Designation: Motor,  Motor Colour: Red Motor B;  Type Designation: Motor,  Motor Colour: BlueBoth items are motors and have the ability to record values against the attributes defined in the class.  What I am seeing in IFS APPS 10 UPD8 is that the attributes are no longer independent from each other.  If I change Motor A to be red, then all motors in the system are now red.  I know that we can attach a technical class to

2
T
Sidekick (Customer)
2 years ago
D
Do Gooder (Customer)
DavidWiafeDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Document Management - Object Connection Transformation for certain Doc Classes

I have a request to only move a specific document class from customer order to purchase order.Can Object Connection Transformation flow documents from a source LU Name to a Target LU name for only a certain Document Class. 

2
Mathias Dahl
Superhero (Employee)
3 years ago
H
Do Gooder (Customer)
hwilkieDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Work Order Budget Tab - Planned Cost/Planned Revenue

We are now using the Service Quotation functionality. Upon accepting a Service Quotation this will generate a work order with pre-populate information, including budget costs/revenue. Within the Budget tab of the work order both Planned Cost and Planned Revenue fields are populated with data.  I would like to use these tabs on some quick reports, however when I query the WORK_ORDER_BUDGET_TAB these fields do not appear. Below is the Systems info page whilst on the Budget tab of a work order. The second screenshot is the table itself. Any ideas how to get access to these two fields?    

2
J
Superhero (Employee)
3 years ago
N
Do Gooder (Partner)
niharikasherigarDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Difference between Generating and Usable Document Repository

Hello, We’re running the IFS Change Document Repository process in IFS Apps 9. In the ‘Move from Repository’ dropdown, it shows only those repositories that have status set to Usable. Similarly, in the ‘Move to Repository’ dropdown,  it shows only those repositories that have status set to Generating. What is the meaning of a Usable vs a Generating repository? 

2
N
Do Gooder (Partner)
3 years ago
C
Do Gooder (Employee)
CALOESDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Search documents in IFS Cloud

Please, in IFS Cloud….  Where is the functionality equivalent to the search in document management that existed in IEE? 

2
Mathias Dahl
Superhero (Employee)
3 years ago
O
Do Gooder (Customer)
oladeleDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Selecting the correct report parameters - Notification Messages

When attaching a report to a notification message, what format does the report parameter need to be in to ensure the report pulls information if the report has required operatorparameters

2
O
Do Gooder (Customer)
3 years ago
E
Do Gooder (Customer)
ERCESEGSILDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Error while connecting with external interface

We are in process of connecting EAI(Inventory system) to IFS CI lab. When EAI is triggering a request towards IFS at ESB(middleware) we are seeing attached error. Could you please help us get this sorted.  And I can see the below files present in the path 

2
R
Hero (Employee)
3 years ago
W
Sidekick (Customer)
WiktorSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Apps10 Work Order Planned Date not a valid working day

HiI’d like to know where the Planned Date comes from, i can’t find any reasonable answer.Planned Start on Work Task is a working day from calendar set on PM Action.Also Due Date on PM Action → Maintenance Plan is working day as well.Could you help to solve the mystery?  

2
Thilini Kumarasinghe
Superhero (Employee)
3 years ago
jbernardo
Hero (Partner)
jbernardoHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Integration Schedule - Red Lights - Wont Run

Not sure what triggered this but all the lights in the monitor schedule screen have turned red. If i click Run Now they will run and generate the appropriate results. However we need these to run automatically as scheduled.Made sure all appropriate services were running on the server.The “Next Run” shows as yesterday Appreciate the help!   

2
jbernardo
Hero (Partner)
3 years ago
S
Hero (Employee)
Steve HurstHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Script error (baseline)

Before I log this in LCS, I thought I’d post it here in case someone has also seen this and has a solution!I have been getting the attached error on both FSM6 update 7 and update 8 (I have not seen it on update 6). I have created a new mobile design and have created a couple of non related client scripts. The sequence is as follows:Install app on mobile (iOS or Android - fails on both) and activate (or initialise an existing installation)From Home screen tap Jobs to go to the JobList screen - all OK - no errorsGo to Design Screen (JobList)Refresh ScriptsPreviewFrom Home Screen tap Jobs to go to the JobList screen - get the attached errorThis now always happens until an init as above.Note the error is referencing the baseline script although if I replace the script with a custom version with the same code, then the same error occurs. If the Field Service baseline design is used, the same thing happens.  

2
S
Hero (Employee)
3 years ago
P
Do Gooder (Partner)
ProGeoffSDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

PSO App Param Values

In the PSO app params, some numeric values have a prefix PT and some do not. How do I know when that prefix needs to be used and what does it stand for?

2
James Housley
Hero (Former Employee)
3 years ago
madlad
Sidekick (Customer)
madlad
asked in Service (Touch Apps, MWO, MRO)

IFS Time Tracker 9 - Syncing of Entities

It looks like the Time Tracker 2.1 app has 24 entities. And when the sync job Mobile_Sync_Sys.Send_Batch_Data__ gets executed every 15 minutes, it syncs all entities for all the users.We do not use entities such as Work Order and Projects Time reporting. Is there a way to exclude certain entities from the batch sync job? We are under the impression that excluding the entities that we are not using can speed up the sync job for users.  

2
madlad
Sidekick (Customer)
3 years ago

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