Service (Touch Apps, MWO, MRO)

dadudeSidekick (Employee)

Changing from Group Push to Batch Apps 10 UPD8

Dear all,any chance we’re able to change the GP to Batch on IFS Applications 10 UPD8? The info about UPD10 is known, but the environment is UPD8. T&R

1 year ago

dadudeSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Waiting for GP

Dear all,we have the issue that in the MWO applications (Windows) the MWO is stating “Waiting for Server”. In the Logs the following is showing:What could be the reason for IFS Applications and the MWO Group Push to fail?Please advice. T&R

1 year ago

Emmanuel ErtaudSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

cloud Service quotation creation a service contract

Hi, from service quotation, is it possible to create a service contract please ?Thanks in advanceBREmmanuel

1 year ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO application disabled on device

What could be the cause of a failed transaction that says “Application disabled on this device” for a MWO user?

8 months ago

Pierre-Louis DDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Retrieve the report from IFS MWO Maintenance in IFS cloud

Hello community, Where can I retrieve in IFS cloud the report from IFS MWO Maintenance (see below) ? Thank you,

1 year ago

John.RigbyDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Invoicing - Service & Maint

Trying to get back to a work order from an invoice ? After creating a work order and completing the work in service and maintenance, I have then created a customer order to generate an customer invoice. The invoice is then sent to the customer to check and pay, however if the customer has a query and gets back to the business, at the moment there is nothing on the invoice that references to the work order that was completed. How does the business establish what work order the invoice is for? Thanks

1 year ago

EPSDANMIDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO Synchronization Rules

Hi, All!In IFS applications 10 we have Synchronization Rules with own schedule for each mobile entity.To make the data exchange more frequent we would like to change the schedules minimizing the execution interval.But we are afraid of possible causes for the system.What if we will change the schedules for selected entities (ActiveWorkOrder, JtTask, MobileWorkOrder etc) from once a day to every 30 minutes?Could anyone explain how it can affect the system?What about the system performance? Can it be significantly decreased?What about client/server keys mapping? Can we receive the situation with increased quantity of failed transactions due to not receiving the proper keys in time?We have about 50 active users and about 2000-2500 Tasks per month.Thanks in advance!BR,DANMI

1 year ago

Siva Ganesh MSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

New Work / Additional work in MWO is giving a error/warning

When we create a new work / additional work from MWO Aurena Native, we are getting an warning‘finishCommand: Failed to read expression value from viewstate.DocumentFileSelector.isEmpty’ when we click on Finish and the screen stays there. The new work / additional works are getting created.Any one has came across this error. Please help in resolving the same.Note: APP version: IFS V10 UPD7 & MWO Aurena Native app.Thanks & Regards,Siva Ganesh M

1 year ago

Siva Ganesh MSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Issued Quantity is not sync with MWO Aurena Native Application

In MWO Aurena Native application, the Quantity Issued is not getting synced.We are using IFS V10 UPD 7. As per the process, the Materials are issued against Maintenance Material requisition in IEE Platform. The issued quantity is not getting Pushed / Synced to MWO Aurena Native application. The same is getting updated if i reinitialize the MWO application.Please let me know what I am missing. Any pointers here is appreciated. Thanks & Regards, Siva Ganesh M

1 year ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

APP DEVICE APPROVAL FOR MWO AURENA

Hi All.Is there an option for app device approval MWO Aurena Native (MaintEngApp).I’m using IFSAPPS 10 UP14.I know that there is this option for the old mWorkOrder in TAS.I need to restrict the login for devices. Just allow with an approval.Tks alot for help!

1 year ago

Pierre-Louis DDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

How does PSO interact with Transfer to mobile to IFS MWO Maintenance ?

Hello community, As far as I understand when a Work Order is Tansferred to mobile, the resource can no longer be reallocated (see below)However the whole point of PSO is to dynamically reallocate the resources to optimize them.Therefore, how do they interact ? If a work order has been Transferred to mobile can PSO still reallocate it and Transfer to mobile to another resource? Thank you,

1 year ago

BLLBrucemoSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Apps9: Why cant i see the Notify Me and Incident Reporter Apps in 'Applications' under the touch apps

Am trying to get Incident Reporter into proper use and i would like to add some custom fields. Following instructions, I can see you need to add via the entity details. However, when i look i cant see notify me OR Incident reporter! All i can see is CRM companion When i look at the server config i can see these are enabled. Any ideas?

1 year ago

Siva Ganesh MSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO - Workflow configuration not syncing to the Device

HI, We are in the process of establishing Aurena native MWO Application in IFS V10 UPD 7.As part of setup, we have configured Work Flow Configuration in Aurena Framework to disable some of the action buttons like Issue/quick issue Material etc., as this is not something the MWO User is suppose to do as per the Business Process.Apparently we have found that the Work Flow configuration is not synching to the Mobile device for the work tasks, if the Work Task Maintenance Organization is not same to the Resource ID (Employee) - Maintenance Organization.But the system allows to transfer the Work task to Resource ID (Employee) even if his Maintenance Organization is different from that of Work Task Maintenance organization which allows the MWO User to perform some of the actions (Issue Material) for those work tasks which he not suppose to do.I am not sure whether this is a bug and any fixes are available. Thanks in AdvanceBest Regards, Siva Ganesh M

1 year ago

FionaBrownDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Aurena Scan It 10 - 10.15.1368 - Failed to read value

Hi, We are having ongoing issues with our Honeywell android devices running IFS Aurena Scan It 10.We’ve completed a wifi survey and there have been not dropped packets or connection seems good. Error examples areAn error has occurred - initCommand: Failed to read value from SiteVirtualStructVar.ContractOne or more errors occured. (Function<GetDataCollectionProcessOnline>:Failed to assign a value to Result. Value = ‘True’)Action<StartSession>:Failed to assign value to result. Value=’True’ This can be when they have just completed a Move Handling Unit process and then attempt to do it again. It can also occur when they complete a process, put the gun down to perform the manual task and on resuming using the app get a load of errors. Any help or troubleshooting tips would be much appreciated. I’ve attached some screen shots. Our IFS tas server is hosted by IFS. Thanks, Fiona :)

6 months ago

Justin.EvansDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Notification of Rejection

Hi all I am trying to create a Escalation Rule in which when someone rejects a case an email will be sent to the case creator stating as such. The problem is that when a case is rejected the only thing that is changed (that i can see) is a note put in the journal. Unfortunately this is not a parameter i can use to start the escalation. Has anyone else tried to do this and if so what did you do? Please note i am using APP8 Thanks in advance.

1 year ago

IniNaadiJSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Complete user manual - Aurena & IFS 10 - Finance

Can someone please share me the complete user manual of Aurena & IFS 10. Or any relevant link. Especially the complete finance module with each scenarios, Journal entries etc.

1 year ago

ntran2022Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

PSO Auto-Generate Rota

Hello, When I use the Auto-Generate Rota function in PSO- The Status stays at “Generating” and it looks like nothing happen after that under the Rota Provisional. I left this on the entire day and night but nothing happen even though I refreshed the page and everything. Please help me understand if I am missing any steps. Thank you!

1 year ago

kennetheversDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Change Price_List_No on WO postings using Event Action?

Need help for a suggested way of overwriting the default PRICE_LIST_NO value on the Postings Tab.Thought I could do it by using an event, but not sure exactly how that code would be written to function as intended.Function needed:When new posting lines is added to a Work Order in the “Postings” tab, each line pulls the Preferred Pricelist from the connected Customer, using that Customer’s Price List value. Problem is that the same Customer can have more than one Service Contract (and more than one Object / site), but with different service types depending on the Contract. Therefore we need to be able to pull different Price List No values on the same Customer, why the Price List or Customer Agreement is not fully enough to create proper sales price invoicing. So what I’m looking for is a way where the standard Price List No value can be overwritten to another one, using an Event, if fx the Service Contract Type connected to the Work Order has a certain value, and then overwrite the Pri

1 year ago

rafgbrDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Error MWO: Method not found

Hi Everyone, I am facing with an error in Mobile for a new development.I have created a new function: This function is only to check if user is using the mobile in Online or Offline mode.I have inserted the called in the command to accept a new task in the pool. (MaintEngApp-Cust.client) The result is: Offline mode: The function is working well.Online mode: The function result a error: Please, someone know how to resolve the problem?Regards,

1 year ago

kelli.kaskiwSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

View both active and historical work orders together?

Is there a place in IFS IEE to see both active and historical work orders in one place? It seems you can only see historical records in one view and active records in another.

1 year ago

BLLBrucemoSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Apps9: Incident Reporter - Touch Apps

Is anyone using this? Am looking for documentation so i can add custom fields to the app.

1 year ago

junkoSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Contract Desc changed to Site Description in IFS Cloud as well as in Apps10?

"Contract Desc" is still displayed in 21R2 as an 'Order by' option for Object Site/WO Site in Active Work Requests page.But it has been changed to "Site Description" in the latest Apps 10 Aurena.Can I expect the same changes in the IFS Cloud releases? I'm responsible for the Japanese translation quality, but it is hard to handle this "Contract Desc".

1 year ago

michelHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

OS 10048 error for ifs http service

hi Sir Today , we found the ifs http service crashed. and check the log in ohs prod file.Could you hlep me answer two question:1,logs said Received shutdown signal, we did not do anything abot ifs http service, who sentthe signal to shutdwon http?2, OS 10048 means the port 58080 was occupied， the http service was failed to start. we found the no other app was using 58080. Why the error happen? thanks very much hope your reply[2022-06-06T08:16:08.2994+08:00] [OHS] [NOTIFICATION:16] [OHS-9999] [core.c] [host_id: CCNQHA0E] [host_addr: 10.176.32.57] [pid: 13860] [tid: 712] [user: SYSTEM] [VirtualHost: main] Parent: Received shutdown signal -- Shutting down the server.[2022-06-06T08:16:08.2994+08:00] [OHS] [NOTIFICATION:16] [OHS-9999] [core.c] [host_id: CCNQHA0E] [host_addr: 10.176.32.57] [pid: 14536] [tid: 732] [user: SYSTEM] [VirtualHost: main] Child 14536: Exit event signaled. Child process is ending.[2022-06-06T08:16:09.3151+08:00] [OHS] [NOTIFICATION:16] [OHS-9999] [core.c] [host_id:

1 year ago

westjanDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

User access rights - problem

Hello,I have very strange problem with one user account. I gave this user full access to "Shop order" or any other object, it doesn't matter. When he connects to the apps10 everything is ok and he can run let's say "Shop order" form. But in about 15 minutes application starts giving errors about "API's invalid identifiers" like this one (and of course more): When I try to reconnect to APPS10, after the first error, I got this error on the "Shop order" form, still cannot run "Shop Order": I tried to delete temporary directory "c:\Users\%USERNAME%\AppData\Local\Apps\2.0" I also tried to create new profile for the user I tried to create new permission set but nothing worked well. Still the same error. BUTwithout touching user's access rights, roles and permission sets as soon as I "Refresh security cache" in APPS10 I am able to correctly run the "Shop Order".BUTafter roughly 15 mintues the problem is back. Anybody any ideas? Thanks Jan WestAPPS10 upd 8

1 year ago

PatrickDDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Cloud 21R2 TouchApps version

I am very new to IFS Cloud technology. I downloaded version 1.15.86 of the IFS Touchapps server installation package from the Cloud.Ifsworld.com/Downloads page and I am trying to test install IFS Touchapps server on a VM in Azure, to connect to an Cloud 21R2 application server in Azure on the same subnet as the Touchapps server. If I open the landing page for the application server from the Touchapps server, and then launch IEE, I am able to login to IFS successfully. When I start the Touchapps server installation and it gets to the screen that asks for an application server, i enter in the exact same URL, including the :48080 at the end of it, but when I try to ping the application server, it comes back with the following error:Also, if I try to run a test connection on the same screen, it comes back with this error: The installer logfile shows the following entries. I replaced the machine name below with FQDN for security. IFSTouchAppsServerInstaller.exe Information: 0 : Existing sit

1 year ago

Page 28 / 70

Service (Touch Apps, MWO, MRO)

1730 Topics

Changing from Group Push to Batch Apps 10 UPD8

Waiting for GP

cloud Service quotation creation a service contract

MWO application disabled on device

Retrieve the report from IFS MWO Maintenance in IFS cloud

Invoicing - Service & Maint

mWO Synchronization Rules

New Work / Additional work in MWO is giving a error/warning

Issued Quantity is not sync with MWO Aurena Native Application

APP DEVICE APPROVAL FOR MWO AURENA

How does PSO interact with Transfer to mobile to IFS MWO Maintenance ?

Apps9: Why cant i see the Notify Me and Incident Reporter Apps in 'Applications' under the touch apps

MWO - Workflow configuration not syncing to the Device

IFS Aurena Scan It 10 - 10.15.1368 - Failed to read value

Notification of Rejection

Complete user manual - Aurena & IFS 10 - Finance

PSO Auto-Generate Rota

Change Price_List_No on WO postings using Event Action?

Error MWO: Method not found

View both active and historical work orders together?

Apps9: Incident Reporter - Touch Apps

Contract Desc changed to Site Description in IFS Cloud as well as in Apps10?

OS 10048 error for ifs http service

User access rights - problem

Cloud 21R2 TouchApps version

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