Topics started by Manish Verma

26 Topics

M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Checkbox for Bundle Requests

Hi All,We have a requirement where we are creating a Service Request from ETM.We are able to create a Service Request but the issue is we are not able to check the checkbox for Bundled Service Offering. We want to submit the Parent and Bundled Service Requests together.Please help.Thanks & Regards,Manish Verma

2
M
Do Gooder (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Contact User Lookup Filter

We have a Contact User Lookup field that uses Lookup Expression as below:select usr.id from usr as usr where usr.csg.shortCode ='xxxxxxxxxx' The expression returns only Active Users. We need all Active and Inactive Users.

4
R
Do Gooder (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Wildcards in workflow expressions

Is there a way to use wild cards in workflow expressions?Example:Current Expression: if($new.itemA.servDept.shortCode = "My Test SVD",$NO_VALUE,”SVD2”)Requirement: We want the result should be “$NO_VALUE” when SVD shortcode has “Test”.Something like below:if($new.itemA.servDept.shortCode like "%Test%",$NO_VALUE,”SVD2”)

2
LukaszK
Do Gooder (Employee)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst Integrations

ETM - Get Building using Address Line1

We have an ETM Channel where we want to fetch a n existing Building in Database using “Address1”.Basically, the details that we can use to fetch Building Short Code are:Address 1 Postal CodeWe don’t see any lookup filter for Address1. Is there any work around? 

4
P
Hero (Employee)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst Integrations

ETM - Get Correct Section Department

We have created an ETM Channel where we are creating new Items. To create an Item we need to provide Section-Department. Everything works fine until we try to provide NULL Department for Section Department.Example: Section-Department “ABC-” already exist in Database. But when we are trying to fetch it from ETM it returns all the Section Departments that has Section as “ABC”.

3
M
Do Gooder (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Fetch Open Events based on Assigned User

We have requirement to fetch all Open Events for a particular Assigned User.We have created an ETM channel but it is always giving empty list.

4
M
Do Gooder (Customer)
10 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in Data Migration

ETM Event Builder

I am trying to create an ETM Channel to create new Event Builders at Item Level.Fields Usage Type and Event Type are Integers. I tried with value “1” for both fields but it is failing.Can anyone please help me in getting the Usage Type and Event Type values?

1
K
Hero (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

How to fetch Linked Event Group Id in ETM

I have a requirement to link a newly created Service Request to existing Service Request using ETM. Complete process:I am triggering an ETM Channel on a task of Service Request. From this ETM Channel I am creating a new Service Request. Everything is working fine.The only issue is that I am not able to link this new Service Request with existing Service Request.Please help.

2
M
Do Gooder (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Workflow Task Expression

We have a requirement where we don’t want to generate a task when Parent Problem Item’s and it’s related Item’s responsible SVD is either VND WIPRO CM or VND WIPRO SD. We are using below expression in workflow, but it is not working as expected. It is checking only Parent Problem Item’s Responsible SVD and not it’s related Item’s Responsible SVD. combine($new.itemA.relations.relatedItem.servDept.shortCode,if($new.itemA.servDept.shortCode in ("VND WIPRO CM",”VND WIPRO SD”),$NO_VALUE,$new.itemA.servDept.shortCode)) Please help us in fixing this issue.

1
K
Hero (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Sorting Service Offering in alphabetical order

Does anyone has a solution to sort Service Offerings in alphabetical order? Doing it manually it very timing consuming and very hard to maintain too.

3
M
Do Gooder (Customer)
10 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Get Decision Answers

We have a requirement where we need to get all the answers of the Decision task using ETm.Example: A decision tasks has 2 Answers “Approved” and “Not-Approved”.We want these answers in a variable.Please help

1
G
Do Gooder (Employee)
8 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Approve/Reject decision Task

We have a requirement where we want to Approve and Reject Decision task from ETM.We tried couple of things but getting error:The requested resource cannot be processed by the underlying application services. Type: InternalServerProxyException.CauseThe requested resource cannot be processed by the underlying application services. Type: InternalServerProxyException.

2
M
Do Gooder (Customer)
9 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Knowledge Procedure issue in 11.5

We have Knowledge Procedures which were working fine in older versions.Recently, when we moved to 11.5 and we added tile color and tile image to Knowledge Procedures. Everything looks fine but as soon as we click on “View Draft”, all the sections get cleared out. All the information like text, images gets wiped out in below Sections of Knowledge Procedure:Problem Solution Environment Cause.Did anyone face this issue and have any solution? Thanks & Regards,Manish Verma

2
M
Do Gooder (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Process Conditions

We have a workflow where we want a decision take by System based on the Answers of the decision task.We are getting below error on the decision task: 

3
im_j_sh
Sidekick (Customer)
5 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Add values to multi-select Field

We have a requirement to raise a Service Request from ETM. The form has a multi-select field. How can we add multiple values using ETM to this multi-select field? 

1
C
Hero (Employee)
7 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Fetch ItemSerialNumber in a Field of Form

Hi Team,We have a requirement to fetch ItemSerialNumber linked to an Affected User. Using below query in form but getting error. Please help.select Item.serialNumber from item as Item where (Item.product.productClass.shortCode='CELL' and Item.user.id = @*@$new.affectedUser.id@*@) Thanks,Manish Verma

1
R
Do Gooder (Employee)
16 days ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Delete discontinued Event Builders

Is there a way to hard delete discontinued Event Builders? We are trying to do that from ETM but getting Privileges Error:You are not permitted to perform this action. Type: PrivilegeException.

4
M
Do Gooder (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM Shared Field and Dependent Fields

Question 1: While populating “Shared field” of a Service Request from ETM, we are getting below error:DatamapperConfigurationException - Type doesn't contain custom field custom.RESOURCE NAME1 Note: Normal Custom Fields are working fine.Question 2: How to skip dependent fields from ETM? Example “Field_2” will appear on when value selected in “Field_1” is “YES”. In ETM, how can we write this condition that “Field_2 will be populated only when “Field_1” is YES? 

1
SGrant89
Hero (Employee)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Which Table has Customizer Form Standard Fields Details?

How can we get details of Standard Fields of a Form from Database.Example: We need details of Expressions on Building Field of all Forms that we have.

1
J
Sidekick (Customer)
7 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Get all items with a particular word in shortcode

We have a requirement where we want to fetch all the items that have word “MODEL” in shortcode. Is there a way to get this in ETM?

1
A
Sidekick (Customer)
23 days ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst Integrations

How to fetch Address, province, etc. from Building in ETM

How can we extract Building Name, Address1, Address2, City, Province in ETM? The only value we have is Building ShortCode.

1
SGrant89
Hero (Employee)
3 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Update Event Builder based on usage field

While updating Event Builders from ETM, not able to find usage field under “Record to update”.Is there any work around? Example:There are 2 Event Builders with everything same except usage. How can we discontinue Event Builder with particular “usage”?

2
M
Do Gooder (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Discontinue Secondary Service Department

We have requirement to remove a particular secondary SVD from multiple Assyst Users.We created an ETM Mapper with Resource as “Secondary SVD” and Record to update as SVD and Assyst User Shortcode. But it is not picking up any record.

2
M
Do Gooder (Customer)
8 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Custom lookup values in French

Hi Team, Could you please let me know how can I get Custom Lookup values in  French from database. I couldn’t find an table for French names of lookup values. Thanks & Regards,Manish Verma

1
Arnaud Le Tollec
Do Gooder (Employee)
10 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Opening a workflow task on the Required By Date

Hi Team, We have a requirement where for a Service Request we want to open a task on the “Required By” date of the Service Request. Is there a way to a have a condition on a task in Process Designer to open it on the “Required By” Date? Thanks & Regards,Manish Verma

2
M
Do Gooder (Customer)
1 day ago

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