How do we get the mobile device to ‘remember’ the last used file location when attaching files to the attachments screen? It always defaults back to the root
We recently did a fresh IFS6 u9 install. When we tried bring up the IIS service page we got a "mexHttpBinding" error.To get past this we had to add a new end point to the config file as below: <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" /><mexHttpsBinding> <binding closeTimeout="00:01:00" name="fsm609" openTimeout="00:01:00" receiveTimeout="00:01:00" sendTimeout="00:01:00"> </binding> </mexHttpsBinding> Any ideas why we had to do this? and why this was not already in the config file? (Im not an IIS guy!)
We have an issue on the Customer Portal where we can see thumbnails of image attachments, but cant retrieve the actual file (or any file attachment type for that matter), it seems to lock up for a while then get an error when trying to open it. I am assuming that it can ‘read’ the file (or at least the thumbs.db in that folder) for it to be able to show the Thumbnail, or does it produce a Thumbnail via another method. I am trying to understand why it can retrieve a thumbnail but not the actual file?
Hi All, After doing a bit of testing today, it seems that The Initial queries on each Sync rule, brings in data for each of the Tables in the query. For example, the TASK sync rule initial query might bring in 2 tasks, and the REQUEST sync rule intial query might bring in an additon 8 as it uses the Task table in its initial query. This makes it some what hard to determine where tasks are appearing from on the device. So i am thinking what would happen if i erase ALL of the initial queries in the Sync Rules and just create one big one on, say, TASK that pulls in all the Data we need? Maybe an impractical approach, but would it work in theory?Any thoughts? I am thinking it would be much easier to maintain the Sync Rules this way and i can keep data on the device to a minimum. Note: Sub Forumn may be wrong for this, only gave me 4 options
Longshot i know….what is the likelyhood of a workflow in FSM Mobile picking up the incorrect Task ID from a getCurrentKeys("task", "task_id"); call? We had Task notes appearing on the incorrect Task (a Task that had been completed a week earlier)
Can anyone tell me if it is possible to use Substitution vaiables in Survey questions and Answers? For example, use the place name or model_id as part of a question? We want to setup a survey at the end of tasks that the user can use to verifiy that the task was created accurately
So im using the XML below to add REQ_GROUP to new Tasks, works as expected, but generates an error where there is no Request, i.e. Project Task. It doesnt seem to affect anything, but how do i capture this and not run the update? Thanks<perform_batch> <hierarchy_select result_name="select_task01"> <primary_table>task</primary_table> <attrs> <attr>task.task_id</attr> <attr>request.req_group</attr> </attrs> <from> <table>request</table> </from> <where> <join_constraint> <constraint> <left_operand>task.request_id</left_operand> <operator>eq</operator> <right_operand>request.request_id</right_operand> </constraint> </join_constraint> <data_constraint> <constraint> <left_operand>task.task_id</left_operand>
Hi All, What is the real purpose of the product structure? We have all our products set up in a structure as suggested initially, but it seems to have no use whatsoever. Am i missing something?The only practical purpose i can think of is for tracking parts through the stores/van places etc, but we dont do this. The issue we have is when we want to select a product on a request, the selection form just lists all of the products in one list without the structure applied, but inlcudes all the hierarchy product records which only exist to provide structure, i cant see anywhere in the app where you can ‘browse’ to a product by navigating the structure, all the product structure form seems to do is tell you the parent? What am i missing?We now have to add circa 1000 products to around 700 places, so they need to be easily found by the users. From what i have seen, the best way is just a flat product list with no structure but well defined product_id’s or asset_ids allowing them to be sear
I have a question regarding conditionally showing the ‘Create Request’ button on the ‘Service Requests’ screen of the customer portal. In a nutshell, we service different customers (different organisations), some of which are allowed to create requests, but others not. How do i achieve this on a customer by customer basis? the only way to do this i think would be by one of the following methods (if any of these possible)All customers get the same ‘Requests’ screen but conditionally show the button Each customer gets there own tailored ‘Requests’ screen Have a separate instance of the Portal for each customer, who then access it with their custom URL
Hi, I want to make attachments read only on the mobile device. We are using the new Attachment API screen in FSM6u16. How can we make the screen reado only, so that the user cannot add any more? Thanks
Can anyone please tell me how to change the REQUEST screen subtitle for where the role REQUESTCREATEUPDATE is removed? It states ‘Review your RMAs’ vs ‘Review your requests or press Create...’ where the role REQUESTCREATEUPDATE is present for the user. We want it to just say ‘Review your requests’ for when there is no Create button.
Hi, Can someone tell me please why a business rule (process ID 10, standard rule) would fire selectively bqsed upon a task update. For example. if i change the status on a task record, the rule will fire on certain statuses and not others (i have the watch turned on for that rule)? What controls this? ThanksMartin
Hi, On the SmartClient, Is there anway to loop through the notes on a Project (same would apply to Request) within a ClientScript? For context, i am writing a validation script fired from the pressing the save button on the SmartClient. I can retrieve the saved notes from the database, but i want to compare them to the notes that are on the screen to see if any have been updated. If i use getControlValue() it just returns the values fron the first note in the list. Secondly, can i create new Tasks and Events from clientscripts on the SmartClient? Thanks
Hi, What would be the best way of selectively locking fields on a screen on the SmartClient? I am trying to disable certain fields on the project screen depending on the project status. This script below almost works, but diesnt lock the Notes tab records. Is there a better way of doing this? essentially, if the project is approved, the details cant be updated by everyone, only certain people (who use a different project screen).We cant use the app param ‘FREEZE_PROJECT_APPROVAL_STATUS’ as some people will be allowed to update but not others. The ones that it will be disabled for still need to be able to update the proect for any other status. var lockFields=false;var projectApprovalStatus = getControlValue("project","approval_status");if(projectApprovalStatus=="APPROVED"){ lockFields=true;} if(lockFields){setControlEnabled("project","project_title",false);setControlEnabled("project","place_id",false);setControlEnabled("project_text","text_id",false);setControlEnabled("project_
Is it possible to view the values that are being evaluated by Business Rules? I have tried turning the log up but it only tells you if it matched or not, not what actual value was being checked. We have a rule set up on TASK_EVENT (On Commit Insert) as follows, key point is thre value for Global_Name is not supposed to match for the rule to fire:However, the notification still fires even if the values matches (its meant to only fire if it doesnt match the value) I have checked the value in the table directly, and even put the value in the notification message but it still thinks that the value does not match and fires. Any ideas?
Hi,We havbe an issue whereby the Mobile Device IFS6 u16 doesnt rename file attachments if they are a .docm file extension and they have ‘id_XXXXXX’ (Task ID) at the start ofc the filename (Which gets added by the smart client). The result is that if the filename already exists, the new file attachment on the task will point to the older file with the same filename. JPeg files for example are not affected the same way. Is this a bug? or a ‘feature’? the only work around is to manually rename the file on the device before reattaching it, but sometinmes our engineers forget to do this, and they use the same offline file on their device for multiple tasks (its a test results form) Is there any setting or config we can alter to change this behaviour? ThanksMartin
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