- - Knowledge base
Product Updates
Events
Groups
Feedback

Community
Search

Replies posted by LPHILLIPS

48 Replies

Newest first

Oldest first

LPHILLIPSSidekick (Customer)

asked in Alliance

Alliance 15.4.7 export in xlsx vs xls

Unfortunately, I do not have these options under Configuration Editor, maybe that’s because we are hosted?

LPHILLIPSSidekick (Customer)

asked in Alliance

Activity Checklist

@Christophe Thank you, I had not linked the activity code!

LPHILLIPSSidekick (Customer)

asked in Alliance

Testing in web portal vs Alliance application

Hi @Phil Seifert , We are not even getting to where we can access the view and we do not have access to our DB. It does work after deactivating the customization. We’ve recreated the screens a couple of times now (both in web and back office) and it goes back to the same spinning wheel after saving. When we unpublish in the customizer manager, we get the following. I’m going to need further direction on how to see the event viewer logs if they are available to me.

LPHILLIPSSidekick (Customer)

asked in Alliance

Reporting Inconsistency

Hi @Phil Seifert , We are exporting from the report view, not a QBE, that’s causing differences.

LPHILLIPSSidekick (Customer)

asked in Alliance

Reporting Inconsistency

Sure, this one shows where the part number is clipped on the batchmgr version, but not on the version run manually. This issue is also the one where some users see the clipped version, others do not. This one shows where the columns export differently based on whether the batch scheduler is used or not.

LPHILLIPSSidekick (Customer)

asked in Alliance

Empty Reports when scheduling

When I choose Save As, it populates as a .txt file… which is different than what we are used to. Usually, if I choose to save as a .csv file, the result is in spreadsheet form. So, you might be on to something…but I’m not sure how to fix it. No funny characters or foreign languages in the file, and yes, all batch parameters are the same with exception of report name and output addresses.

LPHILLIPSSidekick (Customer)

asked in Alliance

Empty Reports when scheduling

Good morning,The report was created through Customizer. Each report runs on its own batch schedule. The only difference in the batch parameters is who the attachment is sent to. Even when it is just sent to my own address, it is not producing the same results as when run manually.Within the report, the customer/warehouse is different. But since the report runs fine when run manually, I don’t think that is the issue.This is a view of the report run manually. Same report, same day - below is what was sent for the scheduled report.

LPHILLIPSSidekick (Customer)

asked in Alliance

Empty Reports when scheduling

Hi @Phil Seifert , It is a custom report that we have developed. However, we have multiple versions running of this report (for different customers/accounts) and all are running fine except for one version of it. We’ve tried using different users to schedule thinking that might be the issue as well, however, even when I as customizer schedule it, we get these same results.

LPHILLIPSSidekick (Customer)

asked in Alliance

Users getting different report results

@Phil Seifert , We did some more testing and bypassing the warehouse security did not change results for the users. However, bypassing node security DID allow them to see all orders. So I’m still at a loss, we confirmed that orders not seen in results have the same node assignment as the users, the users all have access to that node. The report itself doesn’t address node in any way. It is tied to a specific warehouse, which is also set to the same node. Thoughts?

LPHILLIPSSidekick (Customer)

asked in Alliance

Users getting different report results

It’s a report internally created, HFT Receiving Report. Not a QBE, and nodes are set the same for both customer/site and all users. We did notice that those of us that can see the additional lines are set to bypass security and/or customizer. Looking into whether the order itself might be missing node information. Any other suggestions are welcome.

LPHILLIPSSidekick (Customer)

asked in Alliance

Batch Manager Stuck

@Phil Seifert , Thank you, that did seem to trigger the restart of the individual jobs, but they seem to be getting stuck in the same place. I opened a support ticket on this yesterday, so I will request an IISRESET there.

LPHILLIPSSidekick (Customer)

asked in Alliance

Product Center Attachment

Thanks Phil, It doesn’t like me pasting the text here, but this is what it says: If I need to email you the text directly, let me know.

LPHILLIPSSidekick (Customer)

asked in Alliance

Product Center Attachment

Hi Phil, We are hosted, so I’m unsure about whether the attachments were copied. We can see all our attachments, so my guess is yes. We have tried uploading a new file, but it reacted the same way and does not show in the image section.Thanks.

LPHILLIPSSidekick (Customer)

asked in Alliance

Product Center Attachment

No, we were able to see it in the circled section. The section is still there, but does not show the image.

LPHILLIPSSidekick (Customer)

asked in Alliance

Multiple Prints Automated Printing 15.4

We have discovered the issue… previously, we would turn the Print Pick List toggle on and choose Save to print one copy. The print date/time would update immediately confirming the print. Currently, when the Print Pick List toggle is turned on and choose Save, the document prints 1 copy. However, the print date/time does not update. If the Pick screen is refreshed, the print date/time appears at that time. When the Pick tab is closed, we receive the “do you want to save your changes?” popup (although previously saved). Choosing yes causes the document to print again. We have made our administrators aware of how it is functioning, but is a pain for them to use a workaround to prevent multiple prints. I believe the root issue lies with the Save button on the Pick module.

LPHILLIPSSidekick (Customer)

asked in Alliance

DDLB priority not defined

I exported the customized screens from PROD, published in UAT and reimported back to PROD. The error remains on these two screens (all we can find at the moment so this may have resolved a few) - Sales Order - priority not defined and Order Locator - cst_drop_down_test not defined. We don’t use the custom field at all.

LPHILLIPSSidekick (Customer)

asked in Alliance

DDLB priority not defined

I thought so too. I asked why I could see those in Production after this update when I’ve never been able to before. I was told that’s standard Customizer actions. I don’t want to publish what I have in UAT because some of them are not ready for Production. I deleted the DEV screens in Production the first time around. Any other suggestions?

LPHILLIPSSidekick (Customer)

asked in Alliance

DDLB priority not defined

I only have that option in UAT, not in Production.

LPHILLIPSSidekick (Customer)

asked in Alliance

DDLB priority not defined

This may be where I went wrong right after the update. I reran Conflict Resolver. I now have a list of screens in the DEV environment under Customizer Manager. I don’t have a way (or know how) to publish these. What is my next step?

LPHILLIPSSidekick (Customer)

asked in Alliance

High Volume Picks

Thanks Phil, We do find that the serial numbers are not displayed on the page after save. It’s usually very random… one line on page 14, two on page 18, etc. Just finding those lines that are blank usually takes some time and for each line, we have to scan all the serials to find the ones that weren’t captured. We are open to having an import developed if that would help, our team is already scanning all serials into a spreadsheet in addition to the system because of this issue. Thanks for your thoughts on the pop-up, I understand what you’re saying.

LPHILLIPSSidekick (Customer)

asked in Alliance

General Queue error in web portal

Thanks @Phil Seifert , that did fix the missing flush cache issue!

LPHILLIPSSidekick (Customer)

asked in Alliance

Default Fix Date on Repair Order

Our contracts are defined at the object of service level, the item is on contract and using SLA I showed you… however, they are defined as service in the contract category, both in the header and OOS. They need to be defined this way for other reasons, but is another line or contract required that is defined as repair for these settings to work as I’m expecting them to?

LPHILLIPSSidekick (Customer)

asked in Alliance

Default Fix Date on Repair Order

I thought so too, but it doesn’t seem to change the fix date. Is there another date field these options update? Or are there specific fields within the service level template that drive this? We currently have them set as below thinking the repair shop time should make this calculation.

LPHILLIPSSidekick (Customer)

asked in Alliance

General Queue error in web portal

Thanks, yes, all points are correct. I’ll open a ticket and include this information.

LPHILLIPSSidekick (Customer)

asked in Alliance

General Queue error in web portal

Good morning @Phil Seifert , I’ve tried multiple browsers, all flush options (within Alliance Browser and within internet browsers), and multiple PCs.I also tried making the employee inactive for a period, changing to a different security role, etc., and I’m still getting the same result. I’ve instructed him to use the Alliance Browser for now as a workaround. Should I open a ticket? Or do you have other suggestions?

1
2

Page 1 / 2

Badges

LefaNokohas earned the badge 1st Topic
Thilini Wijesinghehas earned the badge 10th Reply
Harm de Brouwer 12Guidehas earned the badge 5th Topic
bjoverhas earned the badge 5th Topic
OIVINhas earned the badge 1st Topic

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login as an IFS Employee

or

Username (Do not use your email as a username.) *

Email Address (Use your work email address.) *

Name *

Company *

Account Number

(Private)

Only you and moderators can see this information

Job Title *

Member Type *

IFS Employee IFS Partner IFS Customer Just Visiting

Products Used

(Private)

Only you and moderators can see this information

IFS Cloud IFS Applications FSM PSO Maintenix Fleet Planner Alliance FieldCentrix assyst MWM Other

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login as an IFS Employee

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK