Hello @ArcMalteK,Have you tried sending the initial load again other than incrementally? Also check the value of ARP_ENABLED in app params. Regards,Kasun
Hi @kathlk ,Thank you, this happens for many users then as you said its Notify me app.What could be the reason.Regards,Kasun
What’s the UPD level ? Hi @Dar ,Customer is using App10 UPD 11. Thank you,Kasun
Also if I check one example as below.This is a failed message, connected to task 1599921 Next when I check Sync Task, it is completed.Does that mean, is it processed and can we ignore Application message? Best Regards,KM
Hi @James Ashmore ,This is all we can find in Journal. Somehow connection has gone missing then no further updates are there.
Are there any Failed Transactions in Solution Manager? Cheers James Hi @James Ashmore ,We have many errors in Failed Transactions as below but not sure how to resolve all these based on these errors. Isnt there any other location that we can retrieved these work orders? Thanks,Kasun
@James Ashmore Thank you. I really wanted to know is there any other way that we can recover these information.“I.e. is there any Buffer or cache area which store's this work order and we can retrieve it, does anyone aware of or any setting we can enable for this on MWO or EE to consider scenario's like above.”
Hi @Mayura Wasantha .I appreciate if you could help with above question, we have lot of doubts on how to use this Category Objects.Thanks in Advance,Kasun
@KAMANUK , We had the similar requirement for one of the customer where they want to have service contract for the general maintenance of the building which has 5 floors and each floor has 20 apartment and customer don't want to create object for each and every apartment as all of them are similar and contract only cater the general maintenance which is standard all the apartment in that building. Also, customer want to generate the monthly invoice with fixed value. As system wont allow to create PM for the category object , we instead created a functional object and connected this to service contract and generated the PM. We used the field category in the functional object in order to identify this object category. Now, all the maintenance work is carried out as per the predefined maintenance plan and invoices are generated periodically as per the invoice plan in service contract. hope this helps!! Regards, Mithun K v @EqeMithuV Thanks lot, indeed we can use this as a workaround
Thank you both @Mathias Dahl and @Asitha Rajapaksha really appreciate for these information, As you said category object is a virtual object which is fine or type of a functional object that is used to group certain type of object.,Then at the same time I can define a Functional object in the same way. I.e. say I am creating a Functional object connecting an Object Type as “Area or Site” then again this also can be identified as a Virtual object (A geographical location). I named it as “Block D” where my all solar panel exits in this block. Then I can create one PM action to inspect all panels other than creating many for each panel.Means I can use the Functional object form exactly as a Category object, here only the connection type is different that really doesnt matter. My doubt is then why exactly we need this Catgory object from even we are not allowed to create a PM action for this? What more I think is, application should allow to create a PM action for Catgory objects so we can
Hi @praslk,Thanks, this is app8. Direct assigning works always well but whenever it is dispatched to the pool and accepted then it will be unassigned in the mobile. When we check, the same still can be found in EE side assigned to the same Technitian. Workaround is either to Reassign directly from EE or ask the user to reinitialize the device both works.But those are additional works, customer worrying about this now. And this is happening always and we can recreate it. I searched for Knowledge seach as well without any luck. Best Regards,Kasun
Hi @Priyanka Cecilia V ,Is your issue resoved? if so how it was achieved? Thanks,Kasun
Hi @roklde ,One question, We can see many locks in this table even after we take care of index and pagelocks to true. What is the best practice for this table to stop locks from occurring? ThanksKasun
Hi @KAMANUK What FSM version? What is the device OS? Cheers! Hi @Shneor Cheshin ,This is version 6.23. Mobile OS is Android 12. Nothing is added in Blacklist. Thanks,Kasun
Hi @roklde ,I tested with 3 of my personal mobiles which runs versions 10, 11 and 12. Version 12 does not show any files but I can see files in Android version 10 and 11.What additionally noted is, in old versions I can see Storage Permission but in version 12 it is not shown, could this be the issue or is there some other settinsg that could affect this?Version 11 Version 12. Thank you,Kasun
Hi @Sajith Anushan ,Thank you,Another question that came up today, related to above, is what is the plan for API versions? Is there a roadmap available? Please see screenshot below, we are dealing with an API version named “v1”. Thanks,Kasun
Hi @Charith Fernando ,Thanks, this is what I see, but its not Appointment booking type as mentioned.What is missing in the XML? Do I need to use the same <Input_Reference> in Appointment booking xml similar to the Load file? All the information loaded in the XML can be seen here. Also still, why the Appointment booking History is not shown still connected to the Dataset>?Thanks,Kasun
Hi @Alexander Heinze.Many Thanks,I can see an Appointment booking type Audit now. Does that mean PSO is producing an offer Respond? Also why I could not see the details in Dataset history? Thank you,Kasun
Hi @Alexander Heinze ,Thank you,Here I could not see any offers, what could be the reason for that.Regards,Kasun
@Alexander Heinze Thanks for your support, finally it worked :)
Hi @Alexander Heinze ,Many Thanks for trying this out, does that mean do I have to define the sub contractors as Buckets? Right now we know the contractor details so we used them defined as single resource similar to employees? Thank you,Kasun
Hi @Alexander Heinze ,Found this in the Schema Guide. Entity: Schedule_Event (Input)These record events against resources. The type of events are defined in event types and relate to whathappens when the system is interacting dynamically with mobile devices.When event type id = FIX then any of location id or latitude and longitude can be supplied to provide thecurrent location of the resource. The columns will be processed in the same way as for location. Thanks,Kasun
Hi @Alexander Heinze ,Many Thanks. One additional question.How we can grab this Location ID into the picture. if I deined it as below, PSO given an error as it could not find such a location. I was expecting that this Would this update this Last known location but how it works exactly. Thanks,Kasun
Hi @Alexander Heinze ,What is the purpose of this Last known location as we have Home Location too in the same? I was expeting to see this changed based on last GSP data, but if you say it is independant still I would like to know how this Last known location function work and how this Location_ID data can be sent in the <schedule_event>. Thanks You,Kasun
Hi @Alexander Heinze ,Perfect explanation, highly appreciate for your support as always. Best Regards,Kasun
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