- - Knowledge base
Product Updates
Events
Groups
Feedback

Community
Search

Replies posted by moconnor1

20 Replies

Newest first

Oldest first

moconnor1Sidekick (Customer)

asked in assyst General

Expression Help

Unfortunately this didn’t work and the task wouldn’t save with this expression. I appreciate the attempt however!

moconnor1Sidekick (Customer)

posted in assyst General

Conversation/Demo/Call re: Category and Product Structure

We did end up working professional services to streamline the cleanup of existing values and start anew with a main focus on promoting from test to prod with our new values and event builders, etc.As you stated, I’d still love to hear from other customers about their approach to this vs the technical aspect of what it takes to redefine this information as we did with AGS.

jyorkSidekick (Customer)

asked in assyst General

CSS for "Formatted Description" tooltip in AssystNet

jed, did you end up modifying this? How did it turn out?

moconnor1Sidekick (Customer)

asked in assyst General

Decision Task Assignment Expression

@jyork Thank you so much, I thought it should be this straightforward but the way I was writing my expression wasn’t resolving correctly. Thanks again to the community page facilitating this kind of help!

jdavidyoung07Sidekick (Customer)

asked in assyst General

Mirrored Service Offerings

What we did to get around this was simply create “External link” offerings that pointed to the single offering elsewhere in the catalog.Example: Users don’t always navigate our “access” service category so we hosted an offering for application access under the specific applications service category. Then we created an external link offering named the same as the offering in the “access” service category that links to the correct offering found in the application service category.This saved us time for the exact scenario you are describing. Let me know if this isn’t making sense.

moconnor1Sidekick (Customer)

asked in assyst General

Decision Task Assignment Expression

Something we’ll give a go! Thank you so much for following up!

R-CHRISDo Gooder (Customer)

asked in assyst General

Clearing browser cache

Chris,I would have them clarify that it’s not content caching but something that is called “Sticky Sessions” or similar I believe. I’m sure they’ve already done their due diligence and I’m not personally too familiar with them but know its a configuration setting that can cause it.-Mitch

R-CHRISDo Gooder (Customer)

asked in assyst General

Clearing browser cache

Hi Chris,I believe we already covered a similar issue for another user recently. Are you on-prem? If so, you may want to talk to whoever is the admin for your F5/Load balancer as we had an issue with that being responsible for caching and was what caused so many users to have that issue with the homepage changes following our update. It also affected the backend/assystweb users.One way to know for sure or to help narrow it is to see if you have users reporting the same issue with not seeing the updates by going directly to the server url for that web server. We found that no issues were had with that method so it ultimately was a sticky/caching issue with the load balancer configuration that had to be modified.Hope this helps as if it’s saas I would leave that to support but is likely browser specific so could have to force your organizations browser settings to clear cache and temp files upon exit by default or something like that.-Mitch

jyorkSidekick (Customer)

asked in assyst General

Allow for "sublabels" for form elements

i would log this formally as an idea so that it can be considered by ifs and upvoted by other customers who may find it beneficial!

askey-sSidekick (Customer)

asked in assyst General

Blank Defaults

Hi guys, Just to add a little more information here, we’ve seen customers have similar issues in the past and we are currently investigating the possibility of adding placeholder text to fields that allow an admin to add text to a field by default but not consider it a value when the form is saved, thus forcing your users to select an appropriate value. Very similar to the “please select..” method you’ve mentioned above Steve but a proper way to allow you to do this. Cheers, Robert Hi Robert,Do you know if someone formally entered this as an idea that we can track/upvote etc?Thanks,Mitch

price-rDo Gooder (Customer)

asked in assyst General

Stopping Customer communications from Task

I’m actually interested to hear how many customers allow for email notifications to generate to contact users on task events. We don’t allow for those notifications to send on tasks to reduce contact user confusion as you stated can/will occur.

loolaSidekick (Customer)

asked in assyst General

action template - assigned or actioning users name

We’ve been using this without issue in our templates to pull in the actioning user as well as in others their phone number, email etc. via Extended Keyword Notation functionality.Thank you, [ACTIONINGUSER] Etc

R-CHRISDo Gooder (Customer)

asked in assyst General

assystNet caching issues following upgrade

Do you have an alias defined for your contact users?Per the wiki:Making a Homepage available to Users in the Self-Service PortalWhen a Homepage is ready for use by users it can be distributed using the Homepage option in the Main section of the assyst User Form for the aliased assyst User of each Contact User that the Homepage is to be used by.

moconnor1Sidekick (Customer)

posted in assyst General

CMDB Demo

Nicole! I’ve been searching for your contact details everywhere to reach out on PowerBI again as well! That would be great if we can connect or record a brief demo etc. Thank you again for always being so willing to share and discuss! Private message me with your information if you don’t mind and we can connect on getting something scheduled. -Mitch

R-CHRISDo Gooder (Customer)

asked in assyst General

assystNet caching issues following upgrade

Hi Chris,When we were on prem we had the same situation but utilized 3 dedicated app servers. Ran into this issue frequently but most often after taking system updates from one version to another. The homepage was the most obvious facet if we changed the layout, expanded offerings and locations etc. One thing that I remember was that there is a caching function to the loadbalancer that must be cleared or adjusted which is why you are likely seeing such inconsistency between users and seeing the new home page or not. Advising our user base to manually clear their browser cache or hit CTRL F5 etc wasn’t feasible. I would recommend speaking to whoever manages the loadbalancer and having them take a look as even manually clearing the cache of the browser won’t help dependent on if the load balancer is still caching.Hope this helps!-Mitch

R-CHRISDo Gooder (Customer)

asked in assyst General

assystNet caching issues following upgrade

Are you on-prem? Are you using a loadbalancer/F5?

Zakk.RJDo Gooder (Customer)

asked in assyst General

How do you limit an action to just 1 specific service department and make the action hidden to everyone else?

You can define that on the SVD form per the wiki:https://wiki.axiossystems.com/assyst10SP75Wiki/index.php/Service_Department_(SVD)_Form Note: If no Action Type are selected then all Action Type are available, however if only one Action Type is selected then the Service Department will be limited to only that Action Type. I don’t believe you can do a bulk action modification for all or multiple SVDs given the above logic.

moconnor1Sidekick (Customer)

posted in assyst Reporting

PowerBI Report Build/Templates Community Share

Hi Paul,Is there anything we can track with regards to that getting scheduled or will it be updated here somewhere in the community?

otmarmpDo Gooder (Customer)

asked in assyst General

How do you handle new required fields in pre-existing service offering forms?

Hi Otmar,I frequently ran into this issue as well and found it wasn’t necessarily always the users browser configuration but the loadbalancer. The loadbalancer cache can cause an issue as we even had a user go from one session to another being able to see the custom field and then not with nothing having changed at all but their location and server session.It may end up being easier to simply swap that form out for a duplicate you create that includes the new fields and discontinuing the previous version?-Mitch

moconnor1Sidekick (Customer)

posted in assyst Reporting

PowerBI Report Build/Templates Community Share

Hi Chris,At this point being new to PowerBI we are looking to essentially replicate more of the basic assyst reporting into PowerBI from the standard BIRT reports that are available with each release before we try to get into the more advanced analytical reporting. What if anything did you do when you first started from your on-prem instance?Is there anything you would be willing to share with how you’re polling your current on-prem reporting database that we could review as we are on-prem for the next couple of months to trial or shape a strategy to consider when we jump fully to SaaS?

Badges

Dimuthu Madhushanhas earned the badge 5th Answer
DSL_Emhas earned the badge 5th Reply
nrodney8has earned the badge 1st Topic
jdavidyoung07has earned the badge 25th Reply
Janani Munasinghehas earned the badge 25th Topic

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login as an IFS Employee

or

Username (Do not use your email as a username.) *

Email Address (Use your work email address.) *

Name *

Company *

Account Number

(Private)

Only you and moderators can see this information

Job Title *

Member Type *

IFS Employee IFS Partner IFS Customer Just Visiting

Products Used

(Private)

Only you and moderators can see this information

IFS Cloud IFS Applications FSM PSO Maintenix Fleet Planner Alliance FieldCentrix assyst MWM Other

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login as an IFS Employee

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK