Check the following:In Internet Explorer - for the site level (trusted site for example) if the option to allow Status Bar updates via Scripts is enabled: Though this is not your situation, some customers do not see the status bar at all in the Alliance Browser Employee Portal if they disable this option.
To further clarify Joshua’s response and your question about setting the refresh. The ability to refresh at different rates is not a function of the Dispatch Console. For example, you can’t say refresh every 5 minutes or every 30 minutes. The system is designed to PUSH the information to active sessions once a change has been made. Please see this text from the Dispatch Console User’s Guide: Live updates: (Must be set to True in the Astea Configuration Editor’s Profile > DC section).If the data that you are viewing belongs to a node that is a part of an active DSE Session or an active Dispatch Console Session, updates to the data are immediately displayed on the Dispatch Console, even if they were made elsewhere or by another user.Certain data elements need to be updated dynamically, so that current data in Astea Alliance is represented in the dispatch console. The data is initially loaded when dispatch console starts or is reloaded, but when modifications are made, data that ha
You should be able to add permissions to the security role of the users you want to have the access. If there are other users having the same security role and you do not want to grant them all permission, you can clone the security role and then modify the new role permissions.In the Security Setup module, open the security role, filter by modules to make it quicker to see the modules and then select the permissions you wish to grant for that role: Hope this helps.
There is an Excel document that comes with the Alliance setup called Astea Alliance Feature Matrix V15.0.xls. I have attached the one which comes with Alliance 15.3.Within this document, there is a worksheet labeled Product Module Mapping. In row 2, you will see the Products (Portals in Employees Security) and using this to cross reference the module names in column A, you should be able to determine in which portal the module is used. A screenshot snippet is below. Hopefully, this points you in the right direction.
If you are also wondering how to determine which products (Portals) allow which modules, please see the topic:
This is a lower spec’d system but meets requirements.I would suggest:Run SFC /scannow and fix any corrupted windows files Check if disk compression is enabled on the drive and turn it off if enabled - note, this can take time and you may want to ensure there is enough space or backup your drive. Uninstall the application, remove the %\appdata%\local\Astea\<environment-user>.xml file Remove any of the %appdata%\local\temp files especially if there is an Astea folder in the Temp folder Reinstall the Employee Portal using IE 11 with the installation landing page as a trusted site.
I don’t believe there is a general tool to do this for all scenarios but the following may help to advise which records need to be changed without going back and forth between updating one service order, try to change and then get an error for the next service order.Use Activity Tracker to search for any activities assigned to the agent. You will still need to change them one by one but at least you have a list.User order locator to find all orders assigned to the agent on the order levelNote - Orders that are in Pending Invoice or Need Audit are still considered active orders so if the agent is on such orders, either close the order following your processes to move it to history or change the activity/order information for the agent. Use Customer Contracts search to filter to the sales representative and find contracts related to the agent that are still active. Use Customer Center to find customers having this agent as the sales representative Hopefully this helps you to identify mo
The Pre-Planning guide supplied with Alliance 15.1 (your version) does indicate the screen resolution required is 1024x768 as a minimum but usually it is better to have something higher than that low resolution.However, since you are using Alliance 15.1, you may want to investigate the Alliance Browser magnification tool in the lower right corner. Please set this to 100% and refresh your screen to have it redraw according to this setting. Hopefully, this will render the screen such that you now see the scroll bars again in the PSA Center.
Correct but please note that Order History Archiving only archives older than three years, not two. As long as this is enough, great!
Hi Piet,You may want to experiment with the following setting in the configuration editor whether it handles your request or not.
Hi Chris,As you are already aware, it is not possible to have the same item (OOS) on different contracts when they have an overlapping date range for validity. Sounds to me like you should take this up as a change request so that perhaps the check only considers the type of request (PM or UM) with your IFS consultant.I am not aware of a way to manage this other than perhaps making dummy items with a very similar serial number (1234 vs 1234-1) but this also means managing more data in your system as well so not always desired. Best is to consult with one of the IFS business consultants.Phil
When you do this, does the service order still have a link back to the contract or not? I would be concerned if the pricing for the demands would be different between a service order associated to the contract and one that is not.Honestly, I have not tried your suggested process and still suggest discussing this further with a consultant.
I do not think you are running Mobile Edge on your v10 environment. Perhaps Mobile Universal but not Mobile Edge. In any case, as Reid indicated already, you can only have a single Mobile native app on a client and it can only connect to a single environment at a time.
Hi,Where did you actually change the address? Reason I am asking is that if an address is changed say the service order, this is not actually updating the address of the site/customer - only the address associated to the service order.First, go to your customer center record for the site and confirming the ship address has the new address or not. If not, please update it and then when you create a new order, it should pick up the address.Kind regards,Phil
Sorry, I did not catch that you were doing this for the warehouse. If I am correct, you are using Alliance 15.2, no? I am taking a look but I believe you were trying in the correct place in the first place.Phil
I agree with Andrew… I just checked a standard 15.2 environment but used the Web based Employee Portal and changed an address there successfully.This did add a new address_xref table row and when I looked into your database, there are no rows reported at all. It may be a data corruption with the load import issue.If this warehouse was created from the UI, from your screen shot, it looks like you may have done this from the Astea Browser client. Can you also please try this from the Web Employee Portal?Kind regards,Phil
Hi Anthony,The printer driver must be installed on each of the Alliance APP and UTIL servers while logged in as the application pool user for your Alliance app pool. Screen shot below for example reference highlights which application pool and identity is the application pool user. The network security permissions need to also be configured to allow the app pool user to access the printer across the network share.Once the driver is installed (test it from the OS and not Alliance) and is working while logged in as the application pool user, then you can add it to the Alliance application using the Printers module.Hope this helps.Kind regards,Phil
Hi Bjørn,To confirm the Samsung compatibility list, here is a snippet from the certification guide which confirms Ugo’s comment the Note 4 is supported by which OS. It does not specifically list Android 6 (Marshmellow) and jumps from Android 5 to Android 7. It is probably best to log a ticket in the Partner Portal for Alliance Mobile but please be sure to specify the exact version of Android to get a definitive answer.
Hi Piet,Try to remove all the IE cached files, not just by using the Astea Browser clear cache option.Go to Internet Explorer – Internet Options – General Tab – Browsing History Delete – View FilesAfter this, please go to C:\Users\<username>\AppData\Local\Temp and delete as much as possible (some might be locked – skip them)This should force the download of the CSS file that appears to be corrupted on your client.Kind regards,Phil
Thank you, Kyle… I agree this was likely fixed by deleting the temp files as you indicated and in my instructions to Piet. Please note, Piet’s company is using Alliance 15.3 thus 15.1 HF9 itself is not applicable though good to know it was fixed with that release in general.Again, thanks for the additional information!Phil
Hi Anthony,Normally speaking, I would do what you did which is to restart the email listener service. The API service restart would really only clear the inbound API’s at the time which have not been processed.Further to this, there is the email_in_process table in the database, perhaps a mail is stuck there and preventing further mails from processing.I understand this situation (you logged a ticket for this already) was resolved where you also indicated the ticket can be closed. I feel it was likely resolved by the email listener service restart though took some time for it to be visible.Kind regards,Phil
Hi Bjørn,This occurs as the database you copied did not have the customizations you deployed from the Customizer in the environment you linked the database. The fields generated by the Customizer either need to be removed from the Product Center using Customizer Manager or you can add the fields by exporting the Customizer changes for that module and import them on the new database.In this case, as these were test fields, it is best to just remove the Customizer changes for this module.To do this, go to the Customizer Manager and expand the branch for the UI changes and you will see Product Center. Highlight it and click the X button (delete) above the list and all Customizer changes will be removed from this module including Public, Dev and QA branches (should you have any).The example screen below is showing this process for removing customizations on the Service Order History Module. You do not have to access the Product Center module to get into Customizer Manager, just click on
Hi Bjørn,Yes, you need an updated license file. Please request this from your IFS Account/PM manager or through the IFS Alliance support desk. They will arrange a new license file based on your current file to be sent to you.
Hi Chaitanya,Can you confirm the following your user is allowed access to the node NLD (Employees Security - Nodes) when you are trying to open it from Order Locator.As for searching in Service Order (don't bother looking in Service Order History as the order is on Resolved status and not moved to history), please clear your search criteria with the clear button and search again.If this still fails, in case there were recent changes to the application, clear your Astea Browser cache.Kind regards,Phil
Then I suggest enabling debug mode in the global.xml for the profile and capturing the event logs to provide to your Alliance support desk. This is how we can see what queries were executed when you searched for it in the Service Order module.Please work with Alliance EMEA Support to review this further as it cannot be diagnosed/troubleshot via this forum. I see you have logged a ticket for this already.
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