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We have a user that is not able to Launch the app after installation - V15.1

Customer uses SSO

User PC specs - Windows 10

8gb Ram

Have tried multiple options to resolve - with no success

Un-installed, re-installed, ensured the site is added as a trusted site, checked firewall - 

still not able to launch  the app.

Any help or suggestions

This is a lower spec’d system but meets requirements.

I would suggest:

  • Run SFC /scannow and fix any corrupted windows files
  • Check if disk compression is enabled on the drive and turn it off if enabled - note, this can take time and you may want to ensure there is enough space or backup your drive.
  • Uninstall the application, remove the %\appdata%\local\Astea\<environment-user>.xml file
  • Remove any of the %appdata%\local\temp files especially if there is an Astea folder in the Temp folder
  • Reinstall the Employee Portal using IE 11 with the installation landing page as a trusted site.

 

 

Thank you, this worked 100%, user is able to log in

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