We have a user that is not able to Launch the app after installation - V15.1
Customer uses SSO
User PC specs - Windows 10
8gb Ram
Have tried multiple options to resolve - with no success
Un-installed, re-installed, ensured the site is added as a trusted site, checked firewall -
still not able to launch the app.
Any help or suggestions
Best answer by Phil Seifert
This is a lower spec’d system but meets requirements.
I would suggest:
Run SFC /scannow and fix any corrupted windows files
Check if disk compression is enabled on the drive and turn it off if enabled - note, this can take time and you may want to ensure there is enough space or backup your drive.
Uninstall the application, remove the %\appdata%\local\Astea\<environment-user>.xml file
Remove any of the %appdata%\local\temp files especially if there is an Astea folder in the Temp folder
Reinstall the Employee Portal using IE 11 with the installation landing page as a trusted site.
This is a lower spec’d system but meets requirements.
I would suggest:
Run SFC /scannow and fix any corrupted windows files
Check if disk compression is enabled on the drive and turn it off if enabled - note, this can take time and you may want to ensure there is enough space or backup your drive.
Uninstall the application, remove the %\appdata%\local\Astea\<environment-user>.xml file
Remove any of the %appdata%\local\temp files especially if there is an Astea folder in the Temp folder
Reinstall the Employee Portal using IE 11 with the installation landing page as a trusted site.
