Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,546 Topics
  • 6,710 Replies

2546 Topics

D
Sidekick (Customer)
drooijSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Hide info about screen

Hi All,We would like to hide the url, email and phone on the About screen in mobile. I know this is managed by app param (SUPPORT_EMAIL, SUPPORT_PHONE and SUPPORT_URL). But haven't seen any possibility to disable/hide them.  

2
D
Sidekick (Customer)
10 months ago
R
Do Gooder (Employee)
RaghavPasrichaDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Map functionality possibilities in Schedule Board

Hi,The aim is to understand if and how the below Map functionalities can be provided in Schedule Board and its integration with BING.It seems that the FSM Schedule Board/Maps don't allow any possibilities to configure Maps via UI Designer in order to configure the below possibilities.Looking forward for any inputs helping to configure any of the below.1. Possibility of doing zoom in the map using mouse scroll on webclient. 2. Visibility of tasks of the Teams on the map. Currently, it is possible for only one team3. 'Show Textual Directions' option on the webclient. On the smart client, in addition to the resource route displayed when the resource has tasks in different locations.     the textual directions are available  for the resource traveling to task destination are available.4. To have color legends with the task status meaning denoted on the maps 5. Add the satellite mode to the visualization of the map. Additionally, if it possible to add several layers over the map, meaning in

2
R
Do Gooder (Employee)
1 year ago
N
Do Gooder (Customer)
niteshDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

1 hour in the planned date time

Hi, I am getting 1 hour in the planned date time in FSM while I am creating a Wo for France, my location is Mexico. Can anyone help? 

2
SAMLK
Hero (Partner)
11 months ago
H
Sidekick (Employee)
HeshalaSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM mobile Android back button

Hi Experts,Following is a requirement from the customer as follows.This is regarding the use of the FSM Mobile App for Android. Currently, when logged into the App. Users can use the ‘back’ button of the android default UI to proceed back. They can do this until they are logged out.If possible please advise me,is there any way we can disable to back button in the Android to go ‘back’ in the app and does not log out. Thanks,Heshala.

2
Shneor Cheshin
Superhero (Employee)
11 months ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

change in resource name

hi, is there anyway that resource names can be changed?I wanna change  Michael Henry to Henry Michael but don’t see any option for that. Since this is being used in many assignments, allocations, I cant delete & create a new one too. I have many others like this.  

2
A
Sidekick (Customer)
1 year ago
M
Sidekick (Partner)
MirajSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Client script functions on search screen

Hi Experts,I have a search type screen, On it I am trying to invoke a client script via a button. But the script does not seem to pick the the rows of the resultnt search. Is this expected, or am I missing something?

2
M
Sidekick (Partner)
11 months ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Cancel assignment

I cancelled this assignment from MWO screen but when I am trying to delete it, it shows me this error What can be done?

2
A
Sidekick (Customer)
1 year ago
K
Sidekick (Partner)
KAMANUKSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to use Appointment booking template defined in ARP

Hi Experts,In Appointment booking guide, it explains to pass the Appointment Template ID and other relevant Appointment_Template details in the input xml as below.  However, we also pass the activity_type_id, where this is also can be connected to an appointment template in APR data.  In that case, it is required to send the appointment Template ID and slot details in the request xml or just passing activity_type_id only, can PSO find the relevant Template ID based on the settings in ARP? Thanks,KM

2
K
Hero (Employee)
11 months ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Reset password in MWO

HiIs there any way the password can be reset on MWO in case any technician forgets the password.

2
A
Sidekick (Customer)
11 months ago
C
Hero (Partner)
CKOppBoxHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO : Task Splitting : Automatic Scheduling

Hi Team,We are exploring if there are any configuration or alternate solutions to split a Task according to the Tech Availability. FSM defines a task with 8 Hrs but can be split into smaller chunks of minimum 4 hrs to scheduled on subsequent days.

2
C
Hero (Partner)
1 year ago
Q
Sidekick (Customer)
qquacSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

XML - Latest Record

Using XML, is there a way to grab the latest record? In the below example, there are multiple “OPEN” records associated with the task_id but I would only want the latest record. Also is there a resource to learn more about XML and FSM?  <data_constraint>        <constraint>          <left_operand>task_event.task_id</left_operand>          <operator>eq</operator>          <right_operand>@task_id</right_operand>        </constraint>        <constraint>          <left_operand>task_event.event_type</left_operand>          <operator>eq</operator>          <right_operand>OPEN</right_operand>        </constraint>      </data_constraint>

2
Q
Sidekick (Customer)
1 year ago
D
Do Gooder (Partner)
DurgaDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO not assigning work orders to tech if location is too far(500km and more)

Hi All, currently we are facing an issue with assignments  in PSO  if  technician  location is  too far to the activity location , activates are not allocating to the technicians. Actually we have two types of work orders  one is on -site and remote . we want remote  activates  need to assign to technician irrespective of  Distance .(Task will done from home so here  we don't want to consider travel  calculation to assign activates ). we are using HTM  if we disable this parameter it will  applicable globally  and we are sending only scheduling data from FSM to PSO no ARP .Could you please any one suggest on this which way can we achieve this scenario. Thanks, Durga      

2
D
Do Gooder (Partner)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

how to hide different dataset for different users

We want to restrict the different dataset for different users , how this can be achieved ? 

2
Alexander Heinze
Superhero (Employee)
1 year ago
S
Sidekick (Customer)
seymaSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Inventory Part Availability Planning // Reservation Problems

Hi,While the appropriate quantity is 3 pcs, it seems that 5 pcs reservations have been made, how can this be?Usable Qty=3 Reserved=5 

2
N
Do Gooder
1 year ago
E
Sidekick (Customer)
ElaineebiSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Assign Work Order to indivdual

I’m currently on App10 UPD9.  Trying to implement PM Actions.  When the WO is created I would like to be able to assign the tasks to a team or individual.  Does anyone have helpful hints on how to do this? Thanks,Elaine

2
E
Sidekick (Customer)
1 year ago
Z
Do Gooder (Customer)
ZEPWAYNEHDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Work flow not being used from pm action

Hi All  I have an issue with mwo workflows. When I generate a work order/task from service request and then transfer to mobile the system behaves as expected and the workflow in MWO is being used. However, when a work order/task is generated from a pm Action  the work flow is being ignored. I am using the same work task template and both work orders/task are connected to the same object. we are using ifs cloud and mwo  Thanks Wayne

2
P
Do Gooder (Customer)
9 months ago
P
Do Gooder (Partner)
p.pritiDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to handle 500 internal server error in FSM integration

Hi Team, Recently we are facing 500 internal server error in FSM inbound integration and we have updated some value in app params but still it is showing 500 internal server error.

2
P
Do Gooder (Partner)
1 year ago
C
Do Gooder (Customer)
Charlotta CDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Colours on routes in mapping

Hi!  Is it possible to change what colours are used for routes in the mapping tab when you have selected ‘Colour travels by Resource’ or at least make a setting that prevents very similar shades of the same colour beeing used next to eachother? 

2
I
Sidekick (Customer)
11 months ago
C
Hero (Partner)
CKOppBoxHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO : Commit tasks from FSM are reflecting on OffShift time

Hi,We have enabled status changes in FSM according to DSE_ALLOCATION.After the status is changed, PSO reflects the same status, but the tasks are all getting left aligned & not considering the Off shift time. All of the tasks are getting scheduled next to each other irrespective of the Plan Start definition either in the earlier DSE_ALLOCATION table or FSM TASK property.

2
C
Hero (Partner)
11 months ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM 6U23 - Attachment in Mobile

Hello,I’m using the Attachment functionality in mobile to capture attachments in Receiving Unit PO screen. From the ReceivingUnitPO screen in Designer, selected the table Receiving_Unit and using the Attachment icon, selected user_def_num1 field to store the attachment.After choosing an attachment and while the record is saved, the receiving_unit.user_def_num1 field stores a negative integer value such as -1, -2, etc., in the DB instead of the Attachment ID. Is there any step to be configured to capture the Attachment ID apart from the above? Kindly advice. Kind RegardsPriyanka Cecilia

2
K
Sidekick (Partner)
9 months ago
P
Do Gooder (Partner)
Pittala Bhuvana
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error: Sequence contains more than one matching element

While opening FSM smart client and web client application getting pop up as “Sequence contains more than one matching element”. Can someone give the solution for this. 

2
roklde
Superhero (Employee)
1 year ago
E
Do Gooder (Customer)
ERCPRATIKDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Schedule Value

What is the Schedule Value ? and at what basis we are calculating Schedule Value for any task  

2
tomgreenwood
Superhero (Employee)
11 months ago
M
Do Gooder (Partner)
ManiDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Send attachment via integration

Is it possible to integrate and transmit attachments from FSM to an external system?

2
M
Do Gooder (Partner)
11 months ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In mwo technician can't delete the document he uploaded

when technician by mistake uploaded the wrong document , the technician is not able to delete it as there is no option available to delete in MWO . Is there a solution for this ? 

2
JOOLSE
Hero (Employee)
11 months ago
I
Sidekick (Customer)
InADaysWork
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Need PSO Division to Display for Scheduling/Resources

We use a three-character “location” id for Divisions (with Divisions segregated into Datasets), and want to display that three-character info on PSO Scheduling/Resources screen for each Resource.Unfortunately PSO enters a geocoded “city/state” under location, and it doesn’t appear that within Admin/Org/lists that we can get a Division label to display the three-character code.Under Planning/Divisions we have a label with the three-letter code, but can’t seem to make any association to display this under Scheduling/Resources.We use FSM to PSO, using ARP.Any shortcut way to get this automatically populated in a Division label (List) in PSO Scheduling/Resources?Thank you.

2
I
Sidekick (Customer)
11 months ago

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