assyst General

General questions regarding IFS assyst.

  • 290 Topics
  • 685 Replies

290 Topics

N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst General

IFS assyst User Creation (Error)

Hi All,We have created a sample job title as “Not Used”When creating an assyst user and try to save the details an Error is throwing as "job title is required" even though the "Job Title" is already being selected. What can be reason for this error?   Regards,Nuwanthika 

3
C
Hero (Employee)
2 months ago
N
Do Gooder (Customer)
NicoDGDo Gooder (Customer)
posted in assyst General

csg field in knowledge categories

Today it is not possible to enter a customer (csg) to a knowledge catagory.Unfortunately therefore it is possible for the users to see every knowledge catagory in the “explorer tree menu”.It would be more customizable and manageable if there would be a csg field in the knowledge catagory.So that not all users would see all the catagories, but only the related one specified.

4
N
Do Gooder (Customer)
6 months ago
J
Do Gooder
JS_GovDo Gooder
asked in assyst General

Import custom Item Fields in assystETM

Hi,I am hoping you can help importing a CSV into custom fields.  I have created a custom item form (copied from Item) with custom fields.  Using assystETM, I have created a data mapper for the custom field, but it keeps failing.  Is there a way to tell if ETM recognizes my field? 

1
C
Hero (Employee)
1 year ago
A
Do Gooder (Customer)
Alistair BoweyDo Gooder (Customer)
asked in assyst General

Section Department System Lookup Filter Expression

I’ve created two custom fields in assyst, one allows you to select a Branch, and the other should provide a selection list of the Section Departments in that Branch. The Branch system lookup field has a shortcode of ORG BRANCH Here’s my Lookup Filter Expression:from sectn_dept as SectnDept where SectnDept.section.branch.shortCode = @*@$new.W("ORG BRANCH").shortCode@*@ and SectnDept.csg.shortCode = 'SHARED' This works in assystNET (Self-Service Portal). If I attempt to alter the value via assystWEB, I get an application error.  So, I’m guessing my filter expression is incorrect. Has anyone any advice? Thanks

1
Robert Wood
Hero (Employee)
1 year ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst General

Filter Expression by Configuration Characteristic

Has anyone tried filtering an item field on a custom form to include all items with a specific configuration characteristic? I’ve been working my way through it myself with the help of the Wiki and Javadocs but seem to be missing something.My use case is to apply a configChar of ‘’Single sign-on’ to all applications that are set up for it, to present our user base with an incident relating to troubles logging in, and limiting the item selection to only relevant applications.Thanks in advance.

1
S
Hero (Customer)
1 year ago
T
Sidekick (Customer)
TMurphyNS
asked in assyst General

Simple Email Send

Hi all.  I  am new to assyst ETM and I want a simple channel / mapper to send an email to the specified address.  I cannot find any documentation or training material to explain this.Your assistance would be appreciated.Thanks!T

2
T
Sidekick (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Wildcards in workflow expressions

Is there a way to use wild cards in workflow expressions?Example:Current Expression: if($new.itemA.servDept.shortCode = "My Test SVD",$NO_VALUE,”SVD2”)Requirement: We want the result should be “$NO_VALUE” when SVD shortcode has “Test”.Something like below:if($new.itemA.servDept.shortCode like "%Test%",$NO_VALUE,”SVD2”)

1
LukaszK
Do Gooder (Employee)
11 months ago
K
Do Gooder (Customer)
KrisKrajDo Gooder (Customer)
asked in assyst General

Section Unit Manager - Default Value in Customizer Field

Hi Everyone,I was wondering if anyone has been able to display the Section-Unit Manager as a default value in a customizer form. We want to have certain forms, not only be assigned to certain managers, but have those manager’s names be displayed on the form itself.So for example, if a form needs Director approval, we use:$new.affectedUser.department.section.branch.division.manager.shortCodeif a form needs Divisional Manager approval:$new.affectedUser.department.section.branch.manager.shortCode if a form needs Middle Manager:$new.affectedUser.department.section.manager.shortCodeBut for Section Unit, we have a problem...(Branch Unit and Section Unit are the same thing… not sure why a “label” was used)The section unit is that weird concatenation of section_sc and branch_sc, so we are not sure on how to get the correct “Default Value Expression” to populate the field with the Section Unit Manager, or if it’s even possible.Any help would be greatly appreciated.Thanks,Kris

2
K
Do Gooder (Customer)
12 days ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General

Visibility Expression and System Field

Hi There   Can we use the visibility expressions to refer to system fields?

3
Robert Wood
Hero (Employee)
1 year ago
P
Do Gooder (Customer)
pwhegiDo Gooder (Customer)
asked in assyst General

Authorization Task Evaluation/Decision Task Conditions

Does anybody have a method for telling if an authorization task was flagged as not authorized so that we can generate the following tasks dynamically? Currently, we use a decision task following the authorization that uses the function below (called in AP) to evaluate the answer and take a decision. However, this doesn’t work in workflows that have multiple authorizations occurring at the same time since it evaluates whether any “Not Authorized” was taken.function evalAuthTasks(parmEventId)    --LOGGER:info("First line in evalAuthTasks")    local sSql = [[SELECT COUNT(id.u_num2) NOTAUTH_COUNT        FROM act_reg ar        INNER join act_type at on at.act_type_id = ar.act_type_id        INNER join inc_data id on id.incident_id = ar.incident_id        INNER join incident i on i.incident_id = ar.incident_id        INNER join incident i2 on i2.incident_id = id.u_num2        WHERE id.u_num2 = (select u_num2 from inc_data WHERE incident_id = ]] .. parmEventId ..         [[)    and at.act_typ

1
P
Do Gooder (Customer)
1 year ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Decision Task Assignment Expression

Looking to utilize a custom field answer to drive the assignment of a decision task to an SVD not an individual.Does anyone have an example of this scenario they have been successful with?Understand the decision task part of this may be an issue btu thought i’d reach out here while support continues to review.Thanks!if custom field answer a then assign to svd a, if answer b then assign to svd b, etc

5
M
Sidekick (Customer)
10 months ago
R
Do Gooder (Customer)
richardwestDo Gooder (Customer)
asked in assyst General

assyst javadocs

You used to be able to browse online the javadocs found here https://wiki.axiossystems.com/assyst11-6Wiki/index.php/assyst_Javadocs but they have taken the download and browse online off the site. They say you can find it in your assystweb 11 directory but I can’t seem to find it.  What directory should I be looking in because I can’t find them anywhere. 

3
jadv
Do Gooder (Customer)
3 months ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Knowledge Procedure Font and Size Consistency in 11.5

Within the Knowledge Procedures, we have noticed that the font size is variable in 11.5, whereas now, it’s all uniform in other previous versions. Is there a way to format the font size and style to be consistent within a knowledge procedure in 11.5?  See attachment for example.  

1
T
Do Gooder (Employee)
1 year ago
L
Sidekick (Customer)
loolaSidekick (Customer)
asked in assyst General

action template - assigned or actioning users name

I feel like I should be able to glean this from the wiki but all my attempts are coming to nothing. We want to put the Actioning user (or failing that the assigned user) name into an Action Template as people are not always signing off with their name when left to their own devices. Any help on finding the right variable name would be much appreciated. 

7
L
Sidekick (Customer)
1 year ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General

Can we handle service catalog changes only within assyst?

Hello! Currently we handle requests to change our service catalog via a standardized form which is attached to service requests we use to proceed with changes on the service designer, event builder and configuration items.We’d like to know if it’s possible to automate this process. We’d like to create a form in assyst that would gather the followin information:Business Owner Business Unit Business Manager IT leader Responsible service departmentWe also ask both parties (on the IT and business side), which will be the service offerings and their agreed SLA resolution times.From that form, we’d like to automatically update the service offerings and update (create or deactivate event builder entries).  Anyone achieved this ? Mostly, I’m unsure on how to create a form suited for this kind of task, given the unlimited number of possibilites for creating service offerings and indicating their respective resolution time, responsible SVD and so on. Ideas? 

4
O
Do Gooder (Customer)
1 year ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General

Disable Submit Button on Customiser Form

We have a non-service catalogue form that we are using to direct staff to the Service Catalogue when needed.  However, staff are not able to resist temptation to click the Submit button and so raise an unnecessary call  :-))I’m sure I remember being told how to disable the button and have a form purely as an informational one but, for the life of me, I can’t remember what is needed.  Is there a way to do this, please?Thanks

4
M
Hero (Employee)
1 year ago
K
Do Gooder (Customer)
KHowDo Gooder (Customer)
asked in assyst General

Query about markdown

Hi,Sorry if this is in the wrong place, I’m new!I am trying to create a Knowledge article in Knowledge Procedure and I want to link to places further in a text like a dynamic table of contents. It looks like I can do that because I can change the ‘Link Type’ to be ‘Link to an anchor in the text’. Nice, except, I can’t work out how to make something be an anchor in the text to link to. There’s nothing listed and I can’t find an option which is ‘I’m an anchor now’.I’m not sure what version of assyst we’re running though I could probably find out if necessary. Below is a screenshot of the markdown editor available to me.Anyone have any ideas?

1
T
Do Gooder (Employee)
1 year ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General

Updating title custom form via assystETM

Hello, We’ve just built a tabular version of impact explorer that we’d like to be linked from events’ forms. Therefore, I created a custom field of type title that I intended to update with an hyperlink to that external report that receives item’s id as an input parameter via its URL.However, assystETM does not seem to allow me to update those title fields directly, even giving me a warning when I try to do so:  Is there any way around this via ETM ? Or any other alternative which would enable me to create a dynamic hyperlink from inside my event forms to external URLs based on the form’s item id ? Regards,Otmar

3
P
Do Gooder (Employee)
3 months ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Knowledge within InfoZone

Hi, has anyone set up the external knowledge within the info zone? If so, can you provide more information on how it is used within your organization?  

1
C
Hero (Employee)
11 months ago
K
Do Gooder (Customer)
kc-andersonDo Gooder (Customer)
asked in assyst General

Is it possible to pre-set the assyst date and time selection field to default to business hours?

Currently the selectable date/time fields in assyst defaults to 12:00am in the from date and also 12:00am in the to date field.   Is it currently, or would if be possible in the future for the from and to dates to be pre-set to default to 8am and 5pm respectively to reflect business hours?

1
Robert Wood
Hero (Employee)
1 year ago
A
Do Gooder (Customer)
Alex IvkovicDo Gooder (Customer)
asked in assyst General

Text Message Notification

Has anyone come up with a solution for texting technicians to let them know they have been assigned a new ticket? 

3
M
Do Gooder (Employee)
11 months ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General

Auto-Populate field based on other fields

Hi I would like to ask if there is any way to Auto-Populate a field based on the content of other fields for example:we have 2 fields: 1- Start date 2- End date then we have a field called “ Duration “ to be populated automatically  based on math calculation of start and end date. 

2
R
Do Gooder (Customer)
5 months ago
N
Do Gooder (Employee)
Natalia FrancoisDo Gooder (Employee)
posted in assyst General

New assyst Workshop series!

assyst workshop: Mastering advanced workflowsHi everyone,Are you looking to maximize your productivity and efficiency? We have just the thing for you!We are thrilled to announce a new workshop series for all assyst users - Uncovering assyst’s tips and tricks. It is aimed at helping you unlock the full potential of the IFS assyst platform. What will you learn?Discover features and functionalities of IFS assyst that you may not have been aware of. Learn practical tips and tricks to streamline your workflows. Understand best practices for using IFS assyst effectively.Don’t miss this opportunity to elevate your IFS assyst experience.The first worshop is taking place next week (Tue, March 26) and it will cover Advanced Workflows. Register here: https://info.ifs.com/assyst_workshop_Mastering_advanced_workflows.html and share the link with your colleagues! We hope to see you there!

2
C
Hero (Employee)
7 days ago
S
Hero (Customer)
Steve MillerHero (Customer)
asked in assyst General

Service Designer - Keywords

Afternoon all. It is early doors on this functionality, but does anyone now if there is a permission relating to the administration of keywords on Offerings in the Service Designer in v11.6? I am interested in whether we can enable our business users to manage their own search terms.Thanks

2
S
Hero (Customer)
1 year ago
C
Sidekick (Customer)
ChrisButtersSidekick (Customer)
asked in assyst General

Custom Lookup Pre-Population with Logged In User

Hello All, Is it possible to create a Custom Lookup on an assystNET form using Contact User as the single-select-lookup but have the Default Value Expression as the user who is currently logged in?

2
C
Sidekick (Customer)
1 year ago

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