assyst General

General questions regarding IFS assyst.

  • 287 Topics
  • 675 Replies

287 Topics

M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

11.5 Release Notes

Where will the release notes be available as it was noted the previous wiki for IFS Assyst will no longer be hosting them?

5
A
Do Gooder (Partner)
1 year ago
P
Do Gooder (Customer)
pmcallisterDo Gooder (Customer)
asked in assyst General

Windows updates broke Kerberos authentication

Good morning,I spoke with IFS this morning and they confirmed that their customers who use Kerberos to authenticate AD users to assyst are reporting that users can no longer access the application after some Windows Server 2019 updates were applied.Has anyone here who uses Kerberos to authenticate users to assyst (pass-through authentication) experienced problems after Win Server 2019 updates being applied to the server?We will be attempting to rollback the updates.  I have also checked the krb5.conf and it appears to be correct.  I removed older encryption types.As a workaround, I have set up an alternate assyst app server that is using Database authentication to allow users to continue to use the application.Anyone else having this problem?  We are on assyst 10 SP7.5 but IFS has told me that it affects all versions.

4
M
Do Gooder (Employee)
1 year ago
A
Do Gooder (Customer)
AlbertoDo Gooder (Customer)
asked in assyst General

sql query for multi select custom fields values in an event

Hi all, we have a challenging problem, for creating a custom report we are trying to write a sql query that retrieves events with their custom values.We don't have a problem with custom string values or single select lookup.The problem is with multi select custom field values, that we want to retrieve as comma separated values (i.e val1, val2 etc)We were wondering if someone has some piece of code as an example that you can share with us thanks!

3
A
Do Gooder (Customer)
1 year ago
D
Do Gooder (Employee)
deidrerichardsonDo Gooder (Employee)
posted in assyst General

assyst Administrator training now LIVE

Hi everyone, i wanted to let you know that we have just launched the much awaited technical IFS assyst Administrator training via the Academy.  See the post below:https://community.ifs.com/assyst-enablement-383/ifs-assyst-administrator-course-live-26675

5
G
Do Gooder (Partner)
9 months ago
J
Do Gooder (Partner)
jdelormeDo Gooder (Partner)
asked in assyst General

assyst Application Launcher - Auto Start

Hi,In MSEdge, the file is downloaded but not opened automatically. Is there a way to configure MSEdge to auto open the file [clientJobRunner.assystApplication]? I looked at various MSEdge (not business install) settings and could not figure it out. I did see a possibility of configuring MSEdge Business Group Policy:    AutoOpenAllowedForURLs: URLs where AutoOpenFileTypes can apply    AutoOpenFileTypes: List of file types that should be automatically opened on downloadOr Windows Registry:    Windows registry:    HKEY_CURRENT_USER         Key path Software\Policies\Microsoft\Edge\AutoOpenFileTypes\         Value name 1         Value type REG_SZ         Value data "sapaox"     HKEY_CURRENT_USER         Key path Software\Policies\Microsoft\Edge\AutoOpenAllowedForURLs         Value name 1         Value type REG_SZ         Value data "https://web-address/" Jean

1
C
Hero (Employee)
1 year ago
J
Do Gooder (Partner)
jdelormeDo Gooder (Partner)
asked in assyst General

IFS assyst Application Launcher

I need the latest version 1.0.12 of assystApplicationLauncher to support Client-Side-Jobs and do not see it in the download site “https://downloads.axiossystems.com/index.html”.

3
J
Do Gooder (Partner)
1 year ago
A
Do Gooder (Customer)
aschrageDo Gooder (Customer)
asked in assyst General

POST Operations for Events with Assyst API

We’ve been experimenting with the API and we’re wondering if there is an example of a POST request for an Event. The documentation on https://wiki.axiossystems.com/assyst11-3Wiki/index.php/Integrations:assystREST#Requests shows what the format of the request would look like but not all the required fields. I have looked through the resource schema on to find what fields are mandatory on events, every single field under events has a minOccurs attribute so that leads me to believe that none of the fields are mandatory? It would help our understanding to see an example of a POST request for an event with all of the mandatory fields. Where could we find one for reference?

2
A
Hero (Employee)
1 year ago
K
Hero (Customer)
KevinMHero (Customer)
asked in assyst General

Event Monitor Query

Hi All,  We are trying to create an event search that will indicate tickets which are currently on hold. Has anyone had any luck creating an event search that can show tickets currently on hold?   

4
W
Do Gooder
1 year ago
Robert Wood
Hero (Employee)
Robert WoodHero (Employee)
posted in assyst General

assyst 11.6 is available!

Hello!We have released assyst 11.6 to the world! It’s available now for all customers via the CDN. You can find more information about the release as well as video overviews of the new functionality in the following post.Release notes are available here:Feel free to let us know what you think of both the release and the video overviews.Cheers,Robert​​​​​

0
Robert Wood
Hero (Employee)
1 year ago
R
Do Gooder (Customer)
richvhccDo Gooder (Customer)
posted in assyst General

For “OR “ and “IN” to be used in expressions

It would be useful for “OR “ and “IN” functions could be used in expressions. For example within customiser forms, a visibility expression of: $W("Lookup Field 1")="Value1" OR $W("Lookup Field 2")="Value2" Thus negating the need for the creation of multiple fields to perform the same function.Anyone else think so? Please upvote :)

8
A
Do Gooder (Customer)
1 year ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Schema Changes for 11.5

Where would I find schema changes for 11.5? It would appear that tables have been deleted in the wiki.  

5
J
Do Gooder (Employee)
1 year ago
A
Do Gooder (Customer)
AlbertoDo Gooder (Customer)
asked in assyst General

knowledge procedure in assystnet while logging incident

we'd like that a knowledge procedure is shown in assystnet while an incident is being logged. In the wiki we read that it is possible but we didn't find how to configure it. Can you help to find the related wiki page or give us some instructions?

12
A
Do Gooder (Customer)
1 year ago
SGrant89
Hero (Employee)
SGrant89Hero (Employee)
asked in assyst General

Getting the selected decision answer of a decision task using assystREST

Is there any possibility to get the selected Decision Answer of a Decision Task using assystREST? From playing around with the API, I can get the Attached Decision Answers on the Decision Task event, but I can't find any easy way to see which one was selected. I also had a look at the Actions schema which includes a Decision field, but it seems like this is only used when taking a Decision action via REST, and doesn't return a value after the fact.

2
SGrant89
Hero (Employee)
1 year ago
R
Do Gooder (Customer)
R-CHRISDo Gooder (Customer)
asked in assyst General

Clearing browser cache

Hi,We are currently experiencing issues with browser caching, where assystNet users don’t see the correct homepage, offerings, layouts, formats that they should be seeing - the only way to resolve is to clear the users browser cache.This has probably started following an upgrade to 11.5.2 a few weeks ago, but wanted to post this to see if anyone else has the same issue as we are experiencing and if so how you manage/resolve that so that ALL users have their browser cache cleared?

4
R
Do Gooder (Customer)
1 year ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Event Monitor Query

When someone clicks on Menu > Search > Event Monitor > Event Search, is there an admin change that can be made so that users can get directly to the Event Search query instead of having to click on the Query button?

3
N
Sidekick (Customer)
1 year ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Generating a webhook out of assyst

Does anyone here utilize a webhook?I cannot find anything in the wiki relative to being able to do so.  Any help? We have a POC from a vendor and they are asking us to deliver a json payload via webhook from assyst for a simple demo and I’m struggling to find a way to make that happen.Thanks!

2
Robert Wood
Hero (Employee)
1 year ago
R
Do Gooder (Customer)
R-CHRISDo Gooder (Customer)
posted in assyst General

Configuring assyst Web display to use Dark Mode

To help with accessibility for a few users, we would like to be able to configure assyst so that it can be used in Dark Mode.I have been advised by IFS via Call Ref: 386357 that this is not possible and to submit a new Idea.

2
K
Hero (Customer)
9 months ago
R
Do Gooder (Customer)
R-CHRISDo Gooder (Customer)
asked in assyst General

assyst/Microsoft Power Automate

Hi - we are starting to look at Power Automate, and what it could do when it comes to assyst.Is there anyone with experience using Power Automate and is able to share how they have used it to compliment/integrate with assyst, what they are using it for?

2
jyork
Sidekick (Customer)
7 months ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General

Blank Defaults

We’re new to the use of the Service Catalogue so are still finding our feet with it all so apologies for the newbie question.When creating an offering you have to specify a default item and category value, even though the actual values can be part of a list.  We’re finding that, in a few instances, staff are just accepting the default values when filling in the form and not actively selecting the required value.Is there a way to have the offering form display a blank value in those fields so that it prompts (forces?) a value to be selected?Thanks

9
jyork
Sidekick (Customer)
11 months ago
philipploewen
Do Gooder (Customer)
philipploewenDo Gooder (Customer)
asked in assyst General

Assyst JVM out of memory / general memory usage after upgrade to 11.6.1

We are using 7 Windows Servers with assyst Server installed behind an F5 load balancer for a maximum of 200 concurrend assystWEB and 30 concurrent assystNET users.We also have another server running assystServer, IPaaS and Search Server. This one is not used by normal users.Since upgrading to Assyst 11.6.1 last Friday we’ve been experiencing some “java.lang.OutOfMemoryError: GC overhead limit exceeded” on the 7 servers behind the load balancer which leads to the JVM restarting and all sessions on that server being killed.This doesn’t happen on all the servers and is irregular.We had all the JVMs for assyst Server configured to 6GB of memory as recommended by IFS on the Wiki. We decided to up the limit to 8GB which seems to be working for now but our JVM monitoring shows spikes to nearly 8GB which if reached would probably make it restart again. According to the wiki page from before we should need 50MB per user but we have way higher memory usage.Has anyone be experiencing similar incr

5
C
Hero (Employee)
11 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Closing assyst ticket with an anonymous Affected User

Hi! While testing the anonymous affected user feature in assyst 11.2, I noticed some unwanted behaviors.  First off, from the assystNet side, when filling a user fills out a form and uses the anonymous user feature, the information entered in the anonymous fields is replaced by the logging user’s information when the form is submitted. This means that the anonymous user feature cannot really be used from assystNet, since the data captured is immediately replaced. The second behavior originates from assystWeb. We have been able to change the Affected User field so that it contains an anonymous user and save the ticket in that state. However, when performing a “Closed / Resolved” or “Pending Closure” action on the ticket, which can both result in the ticket being marked as closed, an error occurs which prevents us from executing the action. Here is a screenshot of what occurs:  It’s important to note that my team administrates the platform, but that we don’t have direct access to the con

2
C
Hero (Employee)
1 year ago
ckmyers
Do Gooder (Customer)
ckmyersDo Gooder (Customer)
asked in assyst General

Is there Documentation/Training Material for Workflows?

Hello,I’m working on process improvements and trying to understand more about how the workflows work and they functionalities. I’m not the assyst Admin, but work with them when request form changes.I have many general questions I’m sure a user guide would answer.Thanks in advance for any help.C.

3
ckmyers
Do Gooder (Customer)
1 year ago
jadv
Do Gooder (Customer)
jadvDo Gooder (Customer)
asked in assyst General

Is there a way to remove columns from Item Lookup field in self-service portal (assyst 11.4)

I’m wondering if there is a way to hide the “Shortcode” and “CSG” fields in the search box that pops up when doing an Item lookup. This is on a form in assyst that is accessed by end users through the self-service portal (currently running version 11.4.2). All I would like our end users to see is the Name field.    

2
jadv
Do Gooder (Customer)
1 year ago
L
Sidekick (Customer)
loolaSidekick (Customer)
posted in assyst General

Upgrade to 11.6.x

We wondered if anyone else in the community was planning on upgrading when 11.6.x is released? We’d love to get more of an idea of what other institutions are doing - do you like to keep up to the minute or take a more slow gradual approach?

6
L
Sidekick (Customer)
1 year ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Checkbox for Bundle Requests

Hi All,We have a requirement where we are creating a Service Request from ETM.We are able to create a Service Request but the issue is we are not able to check the checkbox for Bundled Service Offering. We want to submit the Parent and Bundled Service Requests together.Please help.Thanks & Regards,Manish Verma

2
M
Do Gooder (Customer)
11 months ago

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