assyst General

General questions regarding IFS assyst.

  • 291 Topics
  • 689 Replies

291 Topics

askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General

Cursor Reset to top of form after selection

Hi.  I’ve found that in an assystWeb form, since moving to v11.6 (currently at v11.6.4), if you select a lookup from a list the focus is always returned to the top of the form, rather than tabbing to the next field.  Is this correctable, please?Thanks,Steven

2
Arnaud Le Tollec
Do Gooder (Employee)
16 days ago
J
Do Gooder (Partner)
jokeefeDo Gooder (Partner)
asked in assyst General

Accessing Updates on submitted Problems

My client has been requesting an update for a problem.I had an incident (376354) which resulted in a problem record opened close to two years ago (April 2022).  The problem record is P15952.  I submitted an email to “axios.problem.management@ifs.com” for an update in November.The issue occurs when using Save As New to create a new system.  There is a limit with the amount of items that are saved with the new System.

1
S
Do Gooder (Employee)
3 months ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Unique Service Catalogs for Customer Groups

We hear often about the difficulty for staff in navigating a robust (even if easily searched) Service Catalog between the various customer groups we support. As a healthcare organization servicing both clinical and non-clinical staff, we hear often about the lack of time nurses or providers on the floor have to spend in the catalog.  Given the size and variety of what's on offer I can sympathize.Has anyone come up with unique service catalogs for specific customer groups using the Query Profiles or unique homepages for each given that functionality in more recent releases? How did you accomplish or manage this? Looking for some ideas on how to potentially solve this issue.

1
K
Hero (Customer)
2 months ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Assyst ETM/ipaas 500 internal server error

Has anyone using ETM/IPAAS run into an unknown error with creating events or in any integration use case really where the error cause is shown as follows?Looking to see if others are experiencing this issue or if it’s truly unique to an integration we had with a servicenow vendor and our assyst instance via AGS.All that displays as the cause in the failure log of etm is this:500 - <html><head><title>Error</title></head><body>Internal Server Error</body></html>

1
Arnaud Le Tollec
Do Gooder (Employee)
16 days ago
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst General

Public Certificate unrecognize_name

Hello  Team we are creating an integration between our AssystApp and cloud app, we have issued a new public certificate and added it to the SSL Keystore  I can see from my browser the certificate is installed successfully and appearing but when we trying to trigger the API using AssystREST the vendor team are getting this error  ::::JBO-29000: Unexpected exception caught: javax.ws.rs.ProcessingException, msg=javax.net.ssl.SSLHandshakeException: Received fatal alert: unrecognized_name  to resolve this issue I’ve added these llines to standalone.xml but yet it is still not workingany ideas ?             <server name="default-server">                <http-listener name="default" socket-binding="http" redirect-socket="https" enable-http2="true"/>                <https-listener name="https" socket-binding="https" security-realm="ApplicationRealm" enable-http2="true"  sni-host-name="true" />                <host name="default-host" alias="localhost">                 

1
A
Sidekick (Customer)
2 months ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General

Have system in Incident form

Hi  I have a question can we have visibility to SYSTEM  in incident/Service request form https://wiki.axiossystems.com/assyst11-6Wiki/index.php/System_Theory

1
LukaszK
Do Gooder (Employee)
8 months ago
T
Sidekick (Customer)
TMurphyNS
asked in assyst General

ETM Record Count

Hi all,  Within a datamapper is it possible to know when the last record is being processed?Thanks.T

1
SGrant89
Hero (Employee)
11 months ago
T
Sidekick (Customer)
TMurphyNS
asked in assyst General

Execute ETM Datamapper Only Once

Hi everyone, When processing an ETM input file with multiple records is it possible to kick off a a datamapper only once after the last record is processed? Thanks!

3
S
Hero (Customer)
1 year ago
Ralf.Wich
Do Gooder
Ralf.WichDo Gooder
asked in assyst General

Self Service Portal Search no Results

After typing a text into Serach field and click search, every time the same result : cannot find. seems to be a bug in serch engine related to Assyst NET

2
Ralf.Wich
Do Gooder
7 months ago
P
Do Gooder (Customer)
PAULA.SLOANDo Gooder (Customer)
asked in assyst General

How to allow replacement of process on open events (assyst 11.7.3)

In the assyst 11.7.3 release notes there is an enhancement to Event management“A Process can be added to, replaced, or removed from an existing Event using the 'edit Event' form. Support Users can now add, replace, or remove a process when editing an Event. Previously it was necessary to open the Process Designer to perform this function.”I can’t find anything on the wiki as to how to go about this.  Does anyone know?

1
C
Hero (Employee)
2 days ago
N
Sidekick (Customer)
nwestSidekick (Customer)
posted in assyst General

Additional Knowledge Actions

Is there another action that we can use for Knowledge besides Knowledge Solve? We have scenarios where we want to apply 2-4 Knowledge Procedures to a ticket as ‘Knowledge Used’ or ‘Knowledge Applied’ when we are troubleshooting with a customer.   

1
M
Hero (Employee)
1 year ago
R
Do Gooder (Customer)
raza-mqDo Gooder (Customer)
asked in assyst General

Single Select Fields on submission Form to be populated in Additional Fields or Runtime Parameters in Event Search

How to Single Select Fields on submission Form to be populated in Additional Fields or Runtime Parameters in Event Search ? 

1
A
Hero (Employee)
8 months ago
T
Sidekick (Customer)
TMurphyNS
asked in assyst General

ETM - Rows Above Header Row

Hi all,I’m pretty sure this is a No, but I will ask anyway ...Is there any way for ETM to ignore rows above the header row in the import file when processing?  So my file looks like … I am guessing it will have to be manually cleaned before importing into ETM but I was hoping there might be a workaround.Thanks!Trevor

1
D
Do Gooder (Employee)
9 months ago
T
Sidekick (Customer)
TMurphyNS
asked in assyst General

Javadoc Domain Model

Hi all,  I am looking for the javadoc domain model for the 11.6 release. It used to exist for the 10SP7 release here ...https://wiki.axiossystems.com/assyst10SP7Wiki/javadoc-domain-model … but it is no longer available. I tried https://wiki.axiossystems.com/assyst11-6Wiki/javadoc-domain-model/ based on the 11.6 Wiki URL but no dice.I tried searching different combinations of domain model and by navigating the site but no luck.Thanks!Trevor

1
C
Hero (Employee)
7 days ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst General

MBR and assystETM creating tickets with negative incident_ref

Hello, We recently upgraded our assyst production environment to version 11.6.3, and converted off the legacy numbering system. Since the change, our implementation of the assyst Mailbox Reader and our assystETM installation are both creating events which have negative incident_ref values. This did not happen in any of our non-production environments during our testing.A couple of examples are below:  Has anyone run into this before? Thanks, Duncan

1
D
Do Gooder (Customer)
1 month ago
M
Do Gooder (Partner)
mariejDo Gooder (Partner)
asked in assyst General

Process Designer parallel tasks assyst 11.7

I have a Service Request for Personnel Changes.  there is a drop down question which asks them if they are ADDING, REMOVING, or CHANGING.  the workflow and tasks are completely different based on this  ONE question.  There isn’t an Approval I just need to follow 3 paths and have multiple parallel tasks based on the path.  Removal of a spouse has multiple places that need to be updated and it has to go to different service departments concurrently to do the updates.  If there is a name change again totally different task and different service departments.  How to I make this happen?  Any direction or hints would be greatly appreciated!here’s a sample picture for those that are visual:Sample of how i want the process to flow. 

0
M
Do Gooder (Partner)
1 hour ago

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