Support & Services FAQs and Help

106 Topics

JukkaJSidekick (Customer)

posted in Support & Services FAQs and Help

Loss of Send Email Option for Customers

Hi. Changes this big should not be hidden inside periodical maintenance notifications. This change in email usage has a great possibility to do massive harm in the capabilities for communication between the vendor and customer. In our case we have a light (and sufficient) email-integration in use between our own and IFS’ ticket portals. Now it’s unclear if this will work from now on. It is vital to have it working. Will get back to this after talking about it in more detail with our IFS consultant.

6 months ago

Sarfraz HussainDo Gooder (Customer)

asked in Support & Services FAQs and Help

Background Jobs - Warning.

IFS Apps 10 Update 15 LIVE Database. We are running backgrounds Jobs - and one of the jobs is showing a Warning. This jobs is for Heavy Clean up - and error is showing has failed due to Value too large for Column IFSAPP. (Please see attached image) Would this be slowing down the performance of IFS. Is there anything we can do to clear this warning.

6 months ago

mlambertDo Gooder (Customer)

asked in Support & Services FAQs and Help

Restrict Customer Address Field to LOV (IEE)

I am looking to restrict users to having to utilize the list of values when entering a customer’s address in the General Address Info on the Customer Record.Right now, the IFS native field is both free type and has the option to use the list of values.Is there a way to lock the field so that it is no longer free type - and users HAVE to use the list of values? Any help here is much appreciated

6 months ago

RobMagruderLantronixDo Gooder (Customer)

asked in Support & Services FAQs and Help

Is it a bad idea to grant IFSCONNECT access to sites?

Is it a bad idea to grant IFSCONNECT access to sites? Are the any negative consequences?

6 months ago

ravinduDo Gooder (Partner)

asked in Support & Services FAQs and Help

Does windows server 2022 support IFS APP10 UPD17?

The IFS documentation indicates that Server 2019 is the only updated version(Link). Any follow-up mentions for Windows Server 2022 since then? If such a possibility exists, is it mentioned in an acceptable recommended source?

6 months ago

AfifaDo Gooder (Employee)

posted in Support & Services FAQs and Help

PSO release process

IFS recommends customers to stay evergreen and upgrade to the latest version to enjoy the latest improvements and any new enhancements. With regards to PSO, any software defects will only be corrected in the latest version released (e.g. PSO 6.x) via the service updates(e.g. PSO 6.x.x.x). No defects will be corrected as hot fixes in older versions.

6 months ago

MillsenDo Gooder

asked in Support & Services FAQs and Help

Splitting activities

Hi!I was redirected here with following Question:“I tried working with split and interrupt activity and found some interesting behavior. If I don't have implicit breaks defined in the shift, the process behaves correctly, the original long activity will be divided and the urgent activity will be scheduled. However, if there is an implicit break in the shift, then the original activity is not split and the urgent activity is not planned at all.Could you please advise me what I need to set so that it splits even with an implicit break?PSO StandaloneThanks for help! “In attachments I am sending saved schedule, please and thank you for Help!

6 months ago

KKSloane

asked in Support & Services FAQs and Help

IFS Academy: cannot fast forward or rewind

Hi, I’m going through the IFS Cloud Essentials training and I cannot fast forward or rewind. I’ve tried it in Chrome and in Edge. Even once I’ve finished a course and it’s marked as “Complete”, if I want to watch it again, I have to watch the entire thing. I’m sure you can understand why this is hampering my ability to learn. Thoughts?

6 months ago

JonWosterSidekick (Customer)

asked in Support & Services FAQs and Help

How to reset password for new customer portal?

I got this notification below, but it seems to take me to links that work for resetting the password for the old portal. Is there a link for resetting the password for the new customer portal?

6 months ago

VivekNRSidekick (Partner)

asked in Support & Services FAQs and Help

IFS Cloud 22R2 SU7 - ifsapp-odata pod is in ERROR state

Hi All,ifsapp-odata pod was in ERROR state and the other new ifsapp-odata pod also was recreated on its own but the old pod not deleted/dropped automatically, we encountered multiple issue in application for example "Reports (PDFs) are not loading/ previewing for the user". when we deleted the error ifsapp-odata pod and restarted the new ifsapp-odata pod then the system came back to normal. Getting error in ifsapp-odata podStatus: FailedReason: EvictedMessage: Pod ephemeral local storage usage exceeds the total limit of containers 1G. Kindly guide us, it will be highly appriciated.Regards,Vivek NR.

6 months ago

CoRoberRiDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Academy - issues logging in

I should have an account at IFS Academy but cannot login. When utilizing the password resetting tool, it is not sending any emails back to indicate a reset. There is information on who should be contacted (academy@ifs.com), but limited action taken, if any. I have contacted academy for a week now with no resolution. Each time I send an email, Academy indicates they have put a ticket in and in 48 hours all should be resolved. A week later, and no resolution has been achieved. Perhaps there is something on my end that is wrong?

7 months ago

MilIrfanBDo Gooder (Customer)

asked in Support & Services FAQs and Help

Issue while loginto IFS Academy

hi can any one guide me what could be the problem as when i am trying to log into my IFS Academy account and it says Invalid password and when try to Reset it or click on forgot my Password then it shows following error:

7 months ago

NECIWAKURASidekick (Partner)

asked in Support & Services FAQs and Help

What is the description of "5-Routine" in the Global Support Policy?

I have been asked by our client to explain the Global Suppport Policy and am preparing to do so.The description of priority level "5-Routine" on page 5 states "Issues not covered by the item", but I don't understand the description.What exactly do you mean by "items"? Best Regards,Hiroki Iwakura

7 months ago

jouri.klapdoorDo Gooder (Customer)

asked in Support & Services FAQs and Help

Page layout

Hello All, see picture below, I am nt able to adjust the pages to see the one that is in the back.Is there anyone who knows how to solve this?

7 months ago

sutotoSidekick (Partner)

asked in Support & Services FAQs and Help

Acceptance Sampling Rejected But All Result Within Specification

I found some cases where inspection results are within specification, but acceptance sampling status is rejected. Shouldn't it be accepted as all results are within specification? Anyone can tell me why? Thanks

7 months ago

JKELINDAJIGDo Gooder (Customer)

asked in Support & Services FAQs and Help

Copy favorites to another user

Does anyone know if it is possible to copy favorites (links to forms and search questions) from one user account to another?

7 months ago

MatthewSidekick (Customer)

posted in Support & Services FAQs and Help

Unacceptable File Formats

HTML, TRC, XML So far when attaching supporting, often requested, files to IFS Service Centre Support portal I have to waste my time converting the above to something that can be attached.Yet again the Support function is failing in its Moment of Service. Does anyone else get frustrated by this? Many thanks, Matthew

7 months ago

Maturankan KrishnamohanDo Gooder (Employee)

asked in Support & Services FAQs and Help

IFS Academy - Enabling Developer Mode Requires Elevation

I have enrolled to the Aurena Native Development - IFS Cloud (Virtual Blended Course). I’m using a demo environment to do the development trainings but I’m stuck at a point where I’m not able to install the UWP application on my machine due to the "the requested operation requires elevation” issue when trying to enable the developer mode.I would appreciate any clarifications on this please @IFS Academy.

7 months ago

randi.toftingDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Service Portal - Error Message "Page not found"

Hi,I am trying to logon to the IFS Service Portal https://support.ifs.com/csmI have already registered via the IFS Customer Portal.When I logon to the IFS Service Portal the top menu included my name appear, but under the top menu I get the following message: Sorry, the page you requested was not found. (see attached picture)Any idea what I have to do?

7 months ago

MatthewSidekick (Customer)

asked in Support & Services FAQs and Help

Access LCS Data

Hi,I have noticed that with access to the Service Centre I can no longer access LCS data.Is this possible to re-enable?The data there is invaluable to speeding up resolutions of case that IFS Support are looking at.

8 months ago

GGNPHOHWALDDo Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Portal reset password after expiration : Try again after some time

I try to access IFS Portal but my password has expired.I followed the procedure to reset the passwordbut I cannot log in as this message appears: Try again after some time or contact your help deskCould you please tell me what to do?

9 months ago

craryitSidekick (Customer)

asked in Support & Services FAQs and Help

IFS Learning Resources

Is there a place to learn more information on IFS besides the Academy and Help Pages? The Academy seems lacking in basic how to use while the help pages are vague. They don’t show examples or basic tutorials. Thanks!

9 months ago

NPIALEXLODo Gooder (Customer)

asked in Support & Services FAQs and Help

New IFS portal maximum number of contacts

Hello : Is it possible to have more than 4 contacts in an IFS service portal?

10 months ago

schumacher777Do Gooder (Customer)

asked in Support & Services FAQs and Help

IFS Academy - videos play, then pause and fail to finish...

I got all signed up and figured out which courses I wanted to go through, but when viewing them, they will play about 70% complete, then fail to finish. I thought maybe it was a Chrome issue, so I logged into IFS Academy in Microsoft Edge and still behaved the same way.Has anyone had this experience? Thanks, Michael

10 months ago

BLLBrucemoSidekick (Customer)

asked in Support & Services FAQs and Help

IFS Internal Support

I am currently running the support desk for our IFS Apps 9 application, servicing over 350 full license users. Am struggling a bit to keep up with demand for usual service items, permission sets, user amendments, general functionality questions alongside a backlog of change requests (Some large, some not so big) alongside Projects, and a potential upgrade. I also have a number of integrations that always require supportI have an analyst, and a developer who helps from time to time but is dedicated to the business. We have a small technical team that look after the on-prem servers, but thats about it. What size teams are typical for similar businesses? We use the HR with health and safety, SFWB, Finance, Service, Relationship Management, Supply chain to mention a few along with a fair amount of config. We have a small pot of funds to support configurations that are out of my knowledge base and some functional support. Its a fair amount, and I am approaching the business leads for more

11 months ago

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