Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,717 Topics
  • 5,814 Replies

1717 Topics

I
Sidekick
imharshit003
asked in Service (Touch Apps, MWO, MRO)

My work screen in Aurena

Dear All, I am looking for “My Work” screen in Aurena but I could no find anyone. Please confirm if anyone knows the new screen name in Aurena.Thanks in advance!BRHA  

2
ereslk
Hero (Employee)
4 years ago
I
Sidekick
imharshit003
asked in Service (Touch Apps, MWO, MRO)

In Measurements screen in Aurena can we get the data monthly wise.

Dear All, In Aurena, we are using measurements screen where we are getting the data weekly like this week, Last week, two weeks ago etc. My customer wants that can we get the data on monthly basis. Is there any setting from where we can control this. Check attachment. Thanks in advance!BR,HA

1
Mayura Wasantha
Hero (Employee)
4 years ago
I
Sidekick
imharshit003
asked in Service (Touch Apps, MWO, MRO)

Prepare work Order screen tabs in Aurena

Dear All, I am working on Aurena in “prepare work order screen” where I found that many tabs like  “Prepare”,” Budget”,”Materials”,”Requisitions”,”Returns”,”CO Information”,”Journal”,”Linear Asset”,MPB Scheduling, I could not find but I can see  these  tabs in IFS APPS 10 Update 6 IEE Version.Please confirm if we have got different screens in Aurena for above mentioned tabs.Quick reply will be appreciated. Screenshots attached for better understanding. Thankyou!Harshit Aggarwal

8
I
Sidekick
4 years ago
T
Do Gooder (Customer)
TDCMANIRULDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

How can I make the result of a column in UPPER CASE using xml query?

I have XML type Business Rule from where I am firing the xml: <perform_batch>  <sequential_dependent>    <hierarchy_select result_name="select_task1">      <primary_table>task</primary_table>      <from>        <table>task</table>        <table>tdc_central</table>      </from>      <attrs>        <attr>task.task_id</attr>        <attr>task.user_def11</attr>        <attr>tdc_central.circuit</attr>        <attr>tdc_central.skill</attr>      </attrs>      <where>        <data_constraint>          <constraint>            <left_operand>task.task_id</left_operand>            <operator>eq</operator>            <right_operand>@task_id</right_operand>          </constraint>          <constraint>            <left_operand>task.task_type</left_operand>            <operator>eq</operator&gt

5
A
Superhero (Employee)
4 years ago
P
Do Gooder (Customer)
pshieldsDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Capture history on viewing documents

We are on App8 SP1+.  For a couple of document classes I would like to be able to capture who has viewed a document.  We are storing our documents on a file server not in the database.  Is this possible?ThanksPhil

2
Mathias Dahl
Superhero (Employee)
4 years ago
P
Sidekick (Partner)
PreetishSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Error while creating the RMA in IFS Apps 9 (Global Extension Patch)

Hi all,My client is currently using IFS Apps 9 (Global Extension ) Country Solution-INDIA.When i am adding a line and selecting the sales part details in the Return Material Authorization window and when i save it i get an error "The Field Price/Base incl Tax Dmy must have a value".I am not sure why i am getting this error. Has anybody faced this error in this version of the application?Any help is appreciated and thanks in advance.

1
P
Sidekick (Partner)
4 years ago
ctaylor56
Hero (Partner)
ctaylor56Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWo Service 10 UI Designer

I have a question. Do you know if the UI designer is available now in mWo Service 10? In the past I could create a custom field in apps 9, add it to the mobile entity and publish it to mWo. Then I could add the field to its respective screen in mwo if I had access to the correct activity. I don't see how to do that in the new mWo Service 10.

2
ctaylor56
Hero (Partner)
4 years ago
D
Do Gooder (Customer)
DBolsterDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Documents being lost on transfer from Mobile Work Order

We went live with IFS App9 Mobile Work Order for our Field Engineers in September using Apple I Phones as our mobile devices.  Generally this is working well however we have a problem with document transfers from the mobile app. In about 5% of cases although a document revision is being created on the server the underlying document is not being transferred to the document repository. While we know some of these are due to signal issues and engineers not checking that their devices have synced properly. we are getting a number that are showing as status checked out. I am wondering if anyone has seen similar issues and can suggest possible solutions or settings to look at. ThanksDavid BolsterERP Implementation director Star Refrigeration

5
A
Superhero (Employee)
4 years ago
ctaylor56
Hero (Partner)
ctaylor56Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWo Service 10 Material Requisition

Is there a setting in IFS that when you create a material demand in mWo Service 10 that it doesn’t create a new Material Requisition, rather add new lines to a planned Maintenance Material Requisition?

1
A
Superhero (Employee)
4 years ago
randallkern
Sidekick (Customer)
randallkernSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

APPS 9 MWO Amount to Collect

Has anyone successfully returned the amount to collect to MWO from the Service and Maintenance module including tax from a source such as Vertex? When we do retail sales, our technicians need a way to determine the amount to collect from the customer before returning the work order.

4
A
Superhero (Employee)
4 years ago
Kasun Manuranga
Superhero (Employee)
Kasun ManurangaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Does obsolete Modification revisions not included in DSO?

Hello,I have a situation in MRO,  some Modifications found not included to tab "Modifications" in relevant Disposition Shop order. When I check I see those MOD REVs exist in Work Scope Task has been Obsolete but new revision has been created.Question is, if the “define work scope” consists an Obsolete modification revision will it not included to Disposition Shop order?Appreciate your assistance here. Thanks,Kasun

4
Kasun Manuranga
Superhero (Employee)
4 years ago
Isuru Wijeratna
Superhero (Employee)
Isuru WijeratnaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Session: {0} has timed out when activating mWO app on Android

It shows the error as "Something went wrong trying to communicate with IFS Cloud. Session: {0} has timed out" when activating MWO app on Android. What are the causes for this issue? i get this error sometimes ( not all the time ) even when the TAS server also working fine.

3
kathlk
Hero (Employee)
4 years ago
Dhanushki Pahathkumbure
Hero (Employee)
Dhanushki PahathkumbureHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Issue in tech portal task request screen

When log into the TechPortal and go to Task/Request screen and click on the magnifier on top right corner of the screen, technician will be able to see all Tasks and Requests. It is expected that technician should only see his assigned Tasks or Requests, not all. This seems a big security issue.

1
Kalpani Dissanayake
Superhero (Employee)
4 years ago
Dhanushki Pahathkumbure
Hero (Employee)
Dhanushki PahathkumbureHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Mobile logs stopped working

Mobile login is suddenly stopped working and getting A116: Invalid User Name/Password pair. Please try again. Any idea why?.

2
Jon Reid
Hero (Employee)
4 years ago
Nethmini Kosvinna
Superhero (Employee)
Nethmini KosvinnaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

No view of Active or Historical Work Orders in Customer 360 View

When Customer 360 View is open, Equipment Objects can be seen that are associated with the customer but no Work Order information can be seen, either Active or Historical

1
Mithila Rathnayake
Hero (Employee)
4 years ago
Amila Samarasinghe
Superhero (Partner)
Amila SamarasingheSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)

All connected objects are not visible in "Create new Document revision" & "Release"

We have objects more than 200 connected to one document revision, but all of them seems not picking into New revision/Release wizard

1
Mathias Dahl
Superhero (Employee)
4 years ago
Isuru Wijeratna
Superhero (Employee)
Isuru WijeratnaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

How to identify which MWO client version users are running (Apps9) on Devices?

In a live environment, How to identify the client version ( MWO version ) of each users are using based on devices.

2
kathlk
Hero (Employee)
4 years ago
Thilini Kumarasinghe
Superhero (Employee)
Thilini KumarasingheSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Calendar Plan Lines does not work properly according to the specified year

Expectation is to generate calendar plan until maintenance plan horizon. But for some cases it gets stopped

1
Mithila Rathnayake
Hero (Employee)
4 years ago
Y
Superhero (Employee)
Yasanthi GunawardenaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Why Media Items are not showing in Historical WO Screen?

Media items which are attached to an active work order, disappear once the work order is moved to a status of Finished.

2
Amila Samarasinghe
Superhero (Partner)
4 years ago
Nethmini Kosvinna
Superhero (Employee)
Nethmini KosvinnaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Please explain the usage of system parameter SHOW_HANDOVER_WO.

System parameter SHOW_HANDOVER_WO is used in Call center configuration. What is the usage of this parameter ?

1
Thilini Kumarasinghe
Superhero (Employee)
4 years ago
Y
Superhero (Employee)
Yasanthi GunawardenaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Why we are unable to update WO Inspection Notes field?

In APP9 version unable to update work order Inspection Notes field.

1
Thilini Kumarasinghe
Superhero (Employee)
4 years ago
Nethmini Kosvinna
Superhero (Employee)
Nethmini KosvinnaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Elimination at (%) functionality

How does the Elimination at (%) works in PM actions?

1
Amila Samarasinghe
Superhero (Partner)
4 years ago
Subash Perera
Hero (Employee)
Subash PereraHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

How to check What TAS version is compatible with Mobile Work Order Version?

How to check What TAS version is compatible with IFS Mobile work order Version?

2
Thirunavukkarasu Kapilan
Hero (Partner)
4 years ago
V
Hero (Partner)
VinuPHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Increase the Touch Apps Server Sync Service Time out

How to increase the Touch Apps Server Sync Service Time out from IFS Application in Apps 9.

1
Dharshika Amaradasa
Hero (Employee)
4 years ago
Dharshika Amaradasa
Hero (Employee)
Dharshika AmaradasaHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

If you feel that the system is very slow to sync, How to fix it (initial steps) ?

[b]If you feel that the system is very slow to sync, How to fix it (initial steps) ?[/b]

4
Isuru Wijeratna
Superhero (Employee)
4 years ago

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