Topics started by Firdosh Malesaria

15 Topics

F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

Person - Warehouse - Node issue.

We have an SV from a node node1.The warehouse WH1 is having primary node node1 only. The technician attending the SV request is from some other node node2. When the technician tries to access some products in this warehouse WH1, he gets an error message saying"The warehouse is not found in the database" NOTE: The warehouse has node1 (primary) and node2 associated in warehouse module > node tabThe technician has node1 and node2 (primary) associated in employee security > node security tabThe technician is having default node as WH1 only.

9
F
Sidekick (Customer)
9 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

Astea Mobile Edge - Disable Autosource checkbox from order material

The business requirement is that technician should not be able to raise a purchase requisition directly from the mobile edge application. It should always be like that when a technician orders the material it must go to back order and not to requisition open directly.

7
F
Sidekick (Customer)
11 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

One of our node/region is missing from Dispatch Console Alliance V14 HF24

Suddenly one of our node/region is missing from Dispatch Console Alliance V14 HF24.

5
F
Sidekick (Customer)
9 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

Astea Mobile: error is reported by network login process.

Users are getting an error message on Astea mobile login page. “error is reported by network login process”The page cannot be displayed because an internal server error has occurred. 

5
Phil Seifert
Ultimate Hero (Employee)
1 year ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

Mobile user (Technician) are not able to order material from mobile application.

3 technicians are not able to order materials from the mobile.The material option is disabled for those technicians.We have assigned Multiple warehouses to those technicians. but still, technicians are not able to add materials. Please let us know if we missed anything on the employee configuration or if something else we need to check. 

4
Reid Gilbert
Superhero (Employee)
6 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

Close bulk service order without sending email to customer

The user wanted to close the 300+ old service orders in bulk but did not want to send an email to the customer for the same. We have created the import for bulk service orders but are not sure how to prevent sending emails to customers from that. Thanks in advance for your help.

4
F
Sidekick (Customer)
6 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

Dispatch Console Google Map error.

We are using Alliance 14 (HF24)  Dispatch Console users are reporting issues with Google Maps and getting an error message “An error occurred while trying to load the map: The remote server returned an error (404). Not Found.. Save the Event log so that it can be sent to Astea for analysis.”   

4
F
Sidekick (Customer)
11 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

Astea Alliance V 14 HF29 error

After the installation of HF29 over HF24  we are getting below error for GIS service. Astea Environment:Logged user: Instance Name: Astea.Gis.ServiceProfile Name: Generic error while trying to initiate travel manager. ready state=Ready. service has been stopped. Do we need to update anything in the configuration manager in profile?

3
F
Sidekick (Customer)
4 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

Can contact or Vendor have same access to warehouses as a mobile technician

A customer has requested a new vendor which should have access to the multiple warehouses as a mobile technician. We have created the vendor but are not able to map the warehouse to them.

3
Reid Gilbert
Superhero (Employee)
10 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

Is it possible to update vendor in purchase requisition after SV has been invoiced?

purchase requisition has been raised against A and needs to be B. cannot make any changes as the SV has been invoiced

2
F
Sidekick (Customer)
9 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

License error while installing Astea Alliance base version 14

We are installing the base version of Astea Alliance version 14 on the new development server.during the installation, we are getting the error “Wrong Company Name or bad license file”.We are using the same license file from our existing QA environment and the Company name uses the same as we have in Configuration Editor.Could you please help me where we are making mistake on this step?

2
F
Sidekick (Customer)
8 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

specify a value for the accounting indicator field

The user has created the service order and now once user clicks on the ‘Invoice’ button in “Resolve” window user is getting alert “specify a value for the accounting indicator field”. Could you please guide us where we need to provide accounting indicator?

2
Phil Seifert
Ultimate Hero (Employee)
8 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Alliance

Mobile error

Many mobile users reported the error in Service Order. “Error merging attachments undefined.”“Error merging jobsites undefined” “Error merging vanstock undefined” What do we need to check on the user side or error in Service order only?  

1
Reid Gilbert
Superhero (Employee)
8 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Astea Mobile Edge - iPhone FaceID not working

iPhone users get an error message “User or password invalid” while trying to log in using FaceID but using the same credentials entered manually users can log in to the application. 

0
F
Sidekick (Customer)
2 months ago
F
Sidekick (Customer)
Firdosh MalesariaSidekick (Customer)
asked in Supply Chain

Error message on mobile edge

Many technicians get the below error on their mobile devices while updating service order details. "There was a problem sending your update for service getserviceorderThe system will update to check for a successful update" We have tried IISREST on application servers as well as done mobile application reset but it didn’t help. 

0
F
Sidekick (Customer)
1 month ago

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